When I walked into Norburn, there were 4 staff each behind their own desk. I perused the store for 20 minutes waiting to meet my husband and choose light fixtures for our bathrooms. During that 20 minutes, not one of the staff asked how I was doing or if I needed assistance. As soon as my husband stepped in, all of the staff perked up and asked how they could help him. I couldnt believe it. Not impressed at all. read more

There are positive and negative reviews. This is definitely a negative review. Pandemics and flooding aside, there is no excuse for our salesperson's, Anne, at Norburn Lighting for treating us with such disrespect by not keeping us abreast of the truth in where and when our shipment for recessed lights trims were arriving. We purchased four housings in early October and had them installed in our new kitchen ceiling. Two trims were not available however we were told they were on order from Toronto. Long story short, we had no customer service from Anne, she would not return our calls as to where the trims were or when they would arrive. Just completely ignored us by not calling or making up stories when we called her. I finally spoke to another sales person on December 19th and found that the trims were only now being manufactured in China and would not arrive until the new year. In the meantime our kitchen ceiling was looking as it does in the photo. Well, Leigh R (if you are still with/part owner of Norburn, and or Robinson Lighting, if you are associated with Norburn, I think that you should take a closer look at some of the reviews and take them more seriously. You can cancel my order for the trims, by the way. read more

Norburn Lighting - Home Decor Near Me - Burnaby, British Columbia

I would give this place 0 stars if Yelp allowed me. We walked in a Wednesday morning - the place was empty. We went there with our 21-month old son, so it wasn't like we could go unnoticed. Once we walked in the door, we saw 2 employees at the counter, another 1 at another desk, and at least another 3-4 walking around the store attending to whatever business they were attending to. NOT A SINGLE ONE OF THEM even acknowledged our existence. No "Hello", "Good afternoon", not even a smile. My husband actually had to say "Hello" to THEM, and he barely got a nod back. We looked at their bathroom vanity lights for a solid 20 minutes, and not a single person approached us to ask if we needed help. They didn't have the best selection either. Just 1 back wall of lights, around $200-400 range. Oh, the staff was too busy talking amongst themselves about what happened on last night's episode of Master Chef to bother with us. We walked out without getting a "Have a good day" or "Thank you" and vowed never to return. There are plenty of other lighting stores in Vancouver. Go somewhere where they actually acknowledge you and treat you as a potential customer. read more

I just needed lightbulbs for the pesky track lighting fixture in my kitchen. It rejected previous, cut-rate bulbs, so I thought I'd better go someplace where they know about these things. We were really impressed with how quickly the salesperson came to greet us and how she was able to get some bulbs right away - warning us, though, that the halogen bulbs weren't particularly cheap. While in the store, I was dazzled by all the light fixtures, and mentally redecorating my apartment in Tiffany shades and elegant floor lamps and sparkly disco balls (though not all in the same scheme, you understand). I think that when I do actually get to blow some dough on proper lighting, I'll give Norburn a go. read more

I was dealing with Joe and he is a very helpful salesperson. I bought several light fixtures there and their price is better than the Lighting Warehouse. The only thing is their showroom is a bit small. read more

Needed to purchase some new fixtures. Allison johns was our sales rep. Good experience all around. Gave us great info. I recommend this place read more

The best lighting store in town! I was overwhelmed by the search of new sconces for our appartement building and I was rescued by the nicest person on earth! Her name is Allison and she is an expert on any type of lighting you may need. She helped me through all the steps of choosing a model to the type of bulb that would fit for our needs. She also shared many tips about what you need to think about when choosing a type of module. She is friendly and make you feel at easy. Their price are great and the selection is basically infinite! I will definitely go back and see Allison for another big project or just a simple one. They also welcome dogs! read more

Norburn is excellent. We did major renovations 20 years ago and used them for both plumbing and lighting, getting excellent expert assistance in planning and choosing fixtures with our budget in mind. Today, 20 years later, they still gave us excellent service when we needed to find a replacement part for our kitchen faucet system instead of needing to go direct to the manufacturer. Highly recommended. read more

I agree with C.T. I would give this place 0 stars if Yelp allowed me. We walked in to the store and look around for ten mins. Not one sales person approached us. It seems everyone was busy typing "something" on their computer. They have workstations scattered all over the main floor but not one single person approached us. It was also my husband who said "hello, we need some assistance"', the sales associate seemed annoyed that we even approached him. To get a quote, it will take you two weeks -- yes two weeks to received it. They need to step up their game if they want business. Therefore, we end up going to Warehouse Lighting in Richmond. What a breeze, they are busy BUT they have sales associate galore. Customer service is their main priority plus they have 4x the selection and way cheaper than Norburn lighting. If you are serious about your lighting needs, go to Warehouse lighting in Richmond. Plus, Home Depot is just across the street as well if you need more cheap lighting accessories-- switches, wiring, etc. read more

Got my dining room lighting from them and it turned out great! Staff was helpful in finding me items that weren't even on the floor. Will be back. read more

Norburn Lighting - Home Decor Near Me - Burnaby, British Columbia

I have bought 3 light fixtures from this store and given them good business. I had to return a 4th light fixture today due to the 3 light bulbs and wattage usage allowed in our diningroom. I purchased it 2 weeks ago amd the box has not been opened.The store manager was very rude and gave me the third degree. Talking down to me and making me feel inferior. I've never felt so unwelcome in a store. I have spent close to 800 dollars in this store. I dont think I will return. Its overpriced and the management is terrible. read more

I went in to shop for undercabinet lighting. I had to chase sales people to assist me. Once I located a lady who walked up to the cabinet display, I told her I was doing renos in my kitchen and knew nothing about undercabinet lighting and asked what the difference was between LED puck lights and tape lights. She told me immediately that she would never waste her money on puck lights - more expensive product, more installation costs and that it would take away from space in my cabinets. Upon her recommendation, I picked tape lighting with three transistors. These lights have now been installed in my space. The glare off the counter space is awful and blinding. Upon quick google search, I discover that this is a very common problem. Also, at no point the sales lady mentioned that I had to purchase a dimmer separately if this is something I wanted to do - have an option to dim the lights. Overall, I would not recommend going there. I spent 800 on product that after being installed is not returnable and that I would not have purchased in the first place had the sales lady cared enough to mentioned pros and cons of different light options and elicited the information from me about my kitchen design, i.e. that I have granite counter top. They simply do not care. read more

walked into Norburn Lighting the other day and was totally ignored by everyone working there, there were more sales people than customers inside the store but they still managed to not see me. When i finally approached a salesman, i asked him about an item i saw on the their website, and with a snobby demeanor told me that they didn't carry it in the store, then walked off leaving me standing there feeling stupid. no offer to order it in for me or anything. what a waste of my day driving all the way up there. i hope whoever manages this store cares enough to read these reviews and do something about their sales people. read more

Nice store with a great selection of premium lighting. As noted in other reviews, the staff can be standoffish at times, which is a failing that needs to be addressed; it's the reason I'm not giving 5 stars. But if you're looking for something special, return the snobby looks with a glare of your own and check out what they've got. read more

Dear Leigh R.; (posted herself as one of the owners on another post) RE: Worst Customer Service Experience I am writing to you as I was unable to ascertain who the General Manager of Norburn Lighting was. On July 26 I called the Hastings store to ask if they still carried the replacement bulbs for a Daylight Desk Lamp that I had bought there some years ago. After I told the reception person what I needed, she transferred me to someone who could help me, a male agent. I spoke to the agent telling him my story again. He said yes they had them and they were $30.00. I asked if he needed any more information and started to read what info was on the bulb but he interrupted and said yes, they had them. I asked what the cross street was as I was going to drive. He told me Alpha. Great I thought. Made plans to use the car before my husband needed to use it to go to work. July 27 I drove one hour to the store through heavy traffic, construction zones, and in the heat only to arrive at the store for my ? customer service experience. I had the old bulb with me and when I showed it to the reception lady she right away said no they did not have them. I was shocked, I said I had phoned the day before to confirm they had them. She went to the office to her left and another lady came out. She no they did not have them. I told her that I had called the day before to confirm. She asked who I spoke to. I didn't know the fellas name. She said that he would not have known what I was asking for. What kind of manager blames the customer ? I am not the lighting specialist as your website claims the staff are. I tried to give him more info but he was clear that they had them. I told her I had just driven for an hour in rush hour traffic from across town but she did not care. She repeated what she said before. I was so stressed ! I had just wasted gas and time to come there to get a bulb for a light that I had bought there (we actually bought all our condo lighting from them back in 2014). There was no compassion, no apology. I was exasperated ! so took my bulb back, turned around to leave. As I walked out the door, the reception lady (or the manager) yelled out in a merry Christmas way, "Have a great weekend " ! I felt they were laughing at me. That was crewel ! I came home and told my husband what had happened and he could not believe my experience. He said that's it, we will never go back there again. I have highlighted the claims from your website of the experience I was suppose to have, but I guess you can write anything you want. The reviews on Yelp actually had many similar experiences from others. People want to buy from family, neighborhood businesses but if this is the experience then I would rather buy from Home Depot's of the world or drive to Bellingham than buy even a bulb from Norburn Lighting ever again. So I could have just posted another bad review on Yelp but as far as I can tell, it makes no difference to the staff/manager behavior. So not only will I take the time to write and post this letter, I will post it on the bulletin board at my condo (for all those who are renovating) and on yelp next week. Plus, I will tell everyone I know. Then when you have no more business, you will know why people do not want to buy from your stores. And yes, I would like a response. Thank you. It is now August 7,2018 and I have had no response to my letter. Sincerely, J. read more

I have spent $5000 at this store and I still feel like I'm not wanted there every time I walk in. It's unfortunate because they carry good products but the management, reception and some of the sales reps are so rude. Don't know where they think they are working to have such attitudes. read more

Terrible Service, Things that went wrong: They told us 2 weeks for our vanity, It took over 2 months. They didn't tell us when we ordered it that it would be back ordered and ensured it would be 2 to 3 weeks max. They didn't call us at all, we had to keep phoning to ask them when it was coming many times when we called to leave a message with the rep, she never returned out calls Finally they say the vanity will arrive in a day or 2, they will call us when it will be delivered They don't call us, and they guys shows up (luckily wife was home) The delivery driver asks my wife "So how do we get this off the truck and into the house" seriously. only 1 guy came to deliver. No phone call to mention hey we don't actually have people to get this into your house for you. My wife (Who is having heart surgery next month) has to help him get it off the truck and drag it across the lawn to the side of the house. Then he leaves. I hope our experience will help others decide to look elsewhere for their reno needs. read more