being attached to tractor supply I was expecting a better selection of personal items for dogs-…read morewhich I did not find- overall the store was clean- staff was friendly and location is good-

Love the small hometown feel , Jessie one of the managers was so friendly, helpful and…read moreknowledgeable, we will be getting all of our gecko supplies from petsense and Jessie

Jerry owner/operator is very well acquainted for many years with pet products and ingredients that…read moreare necessary to maintain best animal/pets health in dry-food and skin care. He also carries a face and skin care line that he creates himself using top quality ingredients. It has been very good for my dry skin. His itch lotion/oil solution has helped me a lot with itchy damaged skin. All items are very reasonable priced. He kindly underprices the sale price of Taste of the Wild products for his customers benefit. A very Good business culture. You can't miss his huge Yellow and red sign on the west side of the 64 between Canton and Ben Wheeler :)

Tonight, February 14, 2026, my wife and I came into this location to purchase some fish. While I…read morewas waiting my turn at the fish tanks, my wife stepped away to grab some dog treats. I had clearly been standing there and even made eye contact with the employee working in that section. When it was finally my turn, another older customer walked up from around the corner. Instead of acknowledging that I was next, the employee immediately began helping her -- chatting about fish and snails and even grabbing the net to assist her. At first, I thought maybe they knew each other. But when it became obvious she was just skipping over me, I said, "Hello, do you work here?" She responded with an attitude, "Yes, why?" I explained that I had been waiting and was next. Both of them looked shocked that I even spoke up. I asked to speak with the manager, Anthony, and explained what happened. Honestly, I did not get a good feeling from that conversation either. His response was simply, "I'll speak with her." That was it. No real apology, no ownership of the situation, no attempt to make it right. As a manager, I believe you should go the extra mile to ensure customers feel valued -- especially after a poor interaction. Instead, the conversation felt stale and he quickly exited the situation. Yes, he did end up getting my fish, but that was the bare minimum. In my opinion, there should have been some small gesture -- even just a sincere apology or minor discount -- to show appreciation for our business and to ensure we return. It's already difficult to find good tropical fish options down south, but customer service like this makes it very easy to consider taking my money to one of the other pet stores nearby. Very disappointing experience overall. Update : On 2/24/26 After speaking with the manager over the phone and meeting her last Saturday 2/21/26 mid-morning, I was under the impression that some type of discount or resolution would be offered, especially since she made the effort to get my number and arrange a time to meet. I didn't expect anything extravagant, but I did expect some gesture to earn my business back. Instead, I was told about the new processes she plans to implement to ensure employees follow procedures more closely and pay better attention. While that's good to hear, those standards should have been in place from day one. Improving internal processes doesn't address my experience or rebuild my trust as a customer. Unfortunately, this situation wasn't handled in a way that makes me want to return. I'll be taking my business elsewhere.

I love going to Pet Supplies Plus to purchase my fish from their aquatics department. They have…read moreexcellent customer service,dealing with Ella ,the aquatics manager and staff members Sammy and Calla have been excellent with helping to retrieve our fish with the greatest personalities. There is nothing better than having a customer service rep help with a smile on their face and a love for what they are doing ...

I have always received kind service. I was able to get stuff for my new puppy at the same price as…read moreChewy.com. It is great to have this store in Palestine. I also got a puppy package for my labradoodle and the groomer was great with her. This week I plan to have a labradoodle groom done on her.

I've been shopping here ever since I moved here, they have a really good rewards program, where you…read morecan buy 9 bags, get the 10th free. Always very clean, the manager is very friendly and helpful, and they have trustable brands, and the one that I buy for my cats, taste of the wild. The manager makes sure that all the expired food is never on the shelf full price, they always go on the sale corner. So you can get a great bargain on pet food! They also carry the largest selection of high quality cat toys that I've seen anywhere! They also help our local humane society do adoptions at their store! I moved here from a large city, and I am very impressed with this store, and I will continue to shop at this store while I live here!

I really like this location. The customer service was very friendly and helpful. The store was…read moreclean and everything was very easy to find with no difficulties. The prices were reasonable and there was some free doggies treats at checkout!

Customer service is awful. First time going to the store to…read morebuy a fish for my daughter - employee told me that the fish would die because the tank we have isn't good enough (1.5gallon) that we've kept our Beta fish in for years with no problems. Ended up leaving with nothing. Second time going to this location the same thing happened as I was getting a Beta fish. I asked the employee about a filter for our tank and all she proceeded to tell me is how my fish would die in a 1.5 gallon tank - I never asked her about the fish. Only the filters. It was the same employee both times and honestly her attitude is beyond rude. We bought the fish anyway and have had no problems. Will not return to this location.

Tying to find and bring my boys back home. Reaching out to anyone who may have seen or know…read moreanything about where they might be. Just want my boys back home.

The most durable pet toys and tastiest treats...that's what my dog's say. Pam has good knowledge of…read morehomeopathy, aromatherapy and natural treatments for both health and behavior issues. If what you've tried isn't working, go see Pam.

Superior service, large pupp friendly and by far the best pet store! highly recommended!read more

I am so disappointed of my experience here. I was so upset on the day i picked up my little man…read morethat I had to wait to write this review. Brandy was my groomer. She greeted me by informing me that my dog's appointment was not until 10:30 a.m., plus there were four other dogs ahead of him. The time was 9:45 a.m. I smiled and said, "I am aware of his appointment time, but I need to check him in before 10:30 or I will not be able to honor the appointment." She got up to check him in, because he had to have his vacinnations verified. I received the call to pick him up around 2:00 p.m. His cut was horrific, and I did not noticed he smelled until we got him into the car. His coat was uneven. It appeared he was cut without a bath. It didn't even appear that the hair from his cut was combed out. I will never bring him back here again. I remember when this place had standards. I brought my baby here for the first time one and a half years ago and the person who cut him was new. The first cut was free because she was in training. I thought she did a superb job with him, but after she took pictures to submit to her trainer, she gave me a call to bring him back in at no charge to do a redo. Unfortunately, I moved from the area shortly after and that groomer is no longer there. I was told when I booked that Brandy was experienced and had a skill for cutting Golden Doodles. This cut will be her last on him. He was cut unevenly, stinked, and looked at hot mess. I paid over $89 for this mess, plus I tipped her. Save your money.

Annabel was my fur baby groomer. She had a wonderful personality and extremely patient. She went…read moreover the haircut with me that I wanted for Sugar. I was able to ask questions. I officially found a groomer I like.

Excellent store! My two dogs have been going to dog training with Amber. She's a fantastic trainer…read moreand super helpful-always goes out of her way. The staff is always so nice and helpful at the store as well. So glad to have a great local store to rely on!

Management neglect's the birds of proper perches, enrichment and environment. When I asked…read morerespectfully if I could purchase a perch for the Turquoise Green Cheek Conure I was told I was not allowed to. When I asked if it could be approved by management to buy a new perch for the bird, it was refused and I was told I could not. This is a form of abuse/neglect. This is comparable to being put in a room without a bed and being asked to hang from the side of the wall by one finger to sleep. As an establishment that is responsible for teaching people how to properly care for animals, this is disappointing and inhumane. It is not okay. Birds require research to properly provide for and not doing so is neglect. Enforcement has been contacted to look into this establishment and the neglect/abuse at hand, as to this being only one area that needed work. As a bird owner/rescuer from establishments such as this, you can see that both the conure on the left and cockatiel do not have the proper perches or the environment they need to be comfortable in a cage all day everyday. To anyone who understands birds needs please help me in being the voice of these birds that are not able to for themselves. This is not okay.

Always good service. Friendly people. We get our dog groomed here every few months. We get antlers,…read morefresh dog food occasionally.