My dog(Sparkle) always leaves happy when she gets groomed here! They are very attentive to what you ask for and never adds additional fees for any small details toward the grooming cut. read more

PetSmart - After! Happy dog! - Pet Groomers Near Me - Waxahachie, Texas

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I have brought my dogs to this location three times. I guess you could say third times a charm regarding my decision to leave a review and not return. I genuinely don't recall how the first visit went but the second visit in April made me photograph the craftsmanship of their expensive work. My dog was left with a near bald strip between her eyes. It was so ridiculous that I shared this picture with coworkers, family out of state, and others along the way. Fur grows back but the idea that they did this with a straight face & said nothing and charged me full price and included up charges for the grooming was the insult. Upon taking my dog's offspring to get groomed as well, they decided he was a totally different breed than what he is and insisted that his grooming start at $136. I protested but they have the power to make whatever ridiculous decisions around how they classify him. This past week I had my dogs groomed & I mentioned what had happened with the shaved between the eyes issue and my male dog being reclassified as a different breed to be charged more I was met with very visceral reactions that weren't professional at all. I spoke calmly and comedically to lighten the subject of my issues in order to prevent a conflict regarding my concerns and I was dealt with as though I was yelling and screaming and being completely out of pocket. I was spoken to with such disrespectful tones and attitudes that I walked out of the grooming salon and said nothing back. Heres the deal, you cannot be the equivalent of a "Great Clips" level groomer and charge high end salon prices especially at the level of experience these groomers seem to have. Charging me a Doodle price telling me the texture of my dog's hair is wiry which Im already aware of when Doodles tend to have a softer coat and are more of an expense to groom in part because of the way this breed is groomed sorta more related to a Poodle. My female is an Airedale, which has a curly wire coat with a fluffy undercoat. Her son has a wire coat with wavy fur a d not much of any undercoat and his fur is much thinner than her thick curly fur. He's no Doodle but they insist on charging me a higher starting price based on texture when that in itself makes no sense. My husband picked up my male dog yesterday and he doesn't appear to have been groomed despite the costs I incurred. So $168 for my Airedale another absorbent amount for her son at a crap grooming salon. I could have contacted a mobile groomer with actual skill for these prices (Ive priced them previously) and it would have been higher quality and more pleasant for my dogs and I. I will not return, get your dogs groomed at your own detriment. If you go to Supercuts or Great Clips and they are charging high end salon prices despite the business model, you know it's over. PetSmart has always been a cost conscious dog owners friend with their competitive prices at Banfield Pet hospital, dog training courses, and budget grooming.Not anymore, this location needs to work on the professionalism of their staff. This motley crew is a hot mess express and are price gouging for their commissions. They lack in basic communication skills with the public and professional service attitudes when dealing with any level of concern. Locally I cant see things getting better due to the workforce and population but perhaps Ill save someone the grief of dealing with this location. read more

PetSmart - Pet Groomers Near Me - Waxahachie, Texas

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Jazmyn is the most unpleasant, unprofessional person I've ever dealt with in the pet business. We explained that our little dog would need a muzzle because she does not like to be groomed and even offered to put it on her ourselves. Jazmyn was unwilling to do this. She claimed that if she couldn't take her to the back without one that she wouldn't be handling her at all. She was rude to my wife first so I decided to go in and ask what the issue was and then she was rude and disrespectful to me with a tone in her voice that made me believe she did not want to be at work at all. This is an absolute first for us. We have been using petsmart for years and have never had an issue using a muzzle. It's not an uncommon practice We decided to take her to Paw Avenue on Jefferson St where we were welcomed and had absolutely no problem with our request and they charge a whole lot less!!! read more

I am extremely disappointed with my experience at this PetSmart grooming salon in waxahachie on 77....... When I arrived for my dog's appointment, I was told they needed his vaccination paperwork even though I had his rabies tag. I had to drive back home to get the paperwork and reschedule my appointment from 1:00 p.m. to 3:00 p.m. No problem understood but don't have an attitude because you don't like you job!! (Tru) after check-in15 mins after me leaving I was called and told my dog had an "open sore" on his neck and that they couldn't bathe him because of it. Naturally, I was very concerned, so I took him to the animal hospital after picking him up. After discussing it with my vet, I learned it was likely just a small scratch from playing with my Cane Corso at home, not an open wound as it had been described. That was retaliation from the other girl, that's how I felt. I specifically showed the groomer a photo of the haircut I wanted. Instead, my Miniature Schnauzer came out looking nothing like the picture. I understand that I requested his coat be cut short because he had become matted after I was sick and had fallen behind on grooming, but this was by far the worst haircut he has received in eight years. This is also my second disappointing experience at this location. The first time, about a year ago, I took both of my dogs for baths and haircuts, and they didn't even smell like they had been bathed. I decided to give this salon another chance because it's only a few minutes from my home, but unfortunately, this experience was even worse. I also found the customer service from an employee named True to be very unprofessional, she could care less about her job act as if she hate it, should have been another Red flag, The way she spoke to me came across as dismissive and demeaning. While she may not believe she has an attitude, the way she communicates with customers made me feel unwelcome. I expected much better service from a company like PetSmart. Between the poor communication about my dog's scratch, the lack of a bath, the haircut that looked nothing like what I requested, and the customer service, I will not be returning to this location. Yes I'm getting a Lawery as well paid $140 but a Dr to tell her it was a scratch on his neck, not a open sore and he could have gotten a bath, which they bathe them for me and did not charge me extra the $140 it was for him to be seen. Due to them telling me he had an open soar and her manager agreed she said. I did request a refund and it was giving but only if I wasn't going to call a lawyer he said. Oh and recorded every word from the manager. He look sick!! I just couldn't believe it I had to process that someone who cut animals with even cut a dog to look like this. read more

PetSmart - Pet Groomers Near Me - Waxahachie, Texas

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Annabel was my fur baby groomer. She had a wonderful personality and extremely patient. She went over the haircut with me that I wanted for Sugar. I was able to ask questions. I officially found a groomer I like. read more

PetSmart - Sugar haircut - Pet Groomers Near Me - Waxahachie, Texas

Anabel in Grooming is AMAZING! She took great care of my pup! My dog felt and looked so good afterwards!

Excellent store! My two dogs have been going to dog training with Amber. She's a fantastic trainer and super helpful-always goes out of her way. The staff is always so nice and helpful at the store as well. So glad to have a great local store to rely on! read more

I see exactly why this location has two stars. My dogs were playing this morning and she ripped one side of her nail from the base. I called PetSmart, spoke to a girl and gave her the background on it. She explained to me that I could bring her in to have it looked at. When I walked in, of course they always ask for your phone number. I gave her my number then she proceeded to ask me for my dog's current rabies paperwork. I looked her dead in her eyes and asked her "why didn't you ask me my information over the phone. The paperwork for my dog is at home. She sarcastically replied "I didn't know the dog's paperwork was expired. " To keep me from acting out, I turned around and walked out. I should've had the right mind not to use this grooming department because I have used them in the past for both my dogs and either one comeback with sores or shedding more after I got him back than when I took him there. My husband decided not to use them any longer but because my vet is an hour away I said let's give it a try. I don't mind the employees in the store. They're quite helpful very nice and I've never had an issue with any of the store employees. But the grooming department is totally different. If you don't like your job, find something else. Our pets are our babies. We love them dearly, so why would anyone continue bringing their dogs there when you can't follow basics steps of your own job. Meaning, if somebody called you twice and decided to bring their dog up there why wouldn't you ask that person for their phone number to ensure everything is current, take the extra step, even though that may be a part of your job. If I could give them zero stars I would. Never and I mean never ever use this grooming department. By the way, my dogs nail fell off in the store before I left. God is good. read more

Horrible service. Before going I looked over the reviews and I was wondering how bad this place is... after the today's visit I can tell they do deserve the 2 starts overall... This is my second time to this place, I was here once in 2020 and refused to wash my dog because it has his rabies vaccine in a German pet passport, my dog being a German shepherd dog... they only accept rabies from an American vet... same as today If you are traveling and have your dog with you and you want to groom it, you basically need to over vaccinate your dog. I believe my groomers name was EMA! Definitely don't see ema read more

I've had the absolute worst experience at your Petsmart Grooming Salon in Waxahachie, TX. The groomer who goes by BJ was rude, disrespectful, and dismissive during my check in this morning. She cause me such anxiety that I felt uncomfortable with her servicing anyone's pet family. My malamute, Kjng, has been coming for grooming services at that location for over 13years. Because he is a senior dog she didn't want to groom him. I spoke with the manager Jordan who tried to salvage the poor customer service he witness me received. This behavior and treatment of a long time valued customer was unacceptable and should be addressed with urgency read more

PetSmart - King Alaskan Malamute - Pet Groomers Near Me - Waxahachie, Texas

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Absolutely will not ever take my dog for grooming! I took my 4 mo old toy yorkie to his very first grooming appointment! Previously he has been bathed and combed at home but he would not allow us to cut his hair and nails so I figured taking him to a professional would be a better option! WRONG!!!! When I picked up my puppy he had been shaved completely! They then proceeded to tell me that they added on a $20 de-matting fee. I went back and forth because I was actually confused how they de-matted anything when the appointment lasted no longer than 30 mins and they literally took clippers and shaved him bald! I am highly upset And will not be returning to say the least! So if you want your puppy to be shaved bald... this is your place to go! Also I had to give this place a star to post the review but they don't even deserve that! read more

PetSmart - Pet Groomers Near Me - Waxahachie, Texas

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With the reviews we read prior to booking our appointment I was a little hesitant. However, Natalie took such good care of our dog and did an amazing job. Natalie is also very personable and sweet! We will definitely be booking with her again! read more

PetSmart - Pet Groomers Near Me - Waxahachie, Texas

It's the customer service. The best staff ever . The staff provides assurance that your pet is in good hands. The hotel and doggy day camp are great read more

Absolutely terrible service. I've been a petsmart customer for over a decade but my visit here recently was the last time I'll give them my business. I have adopted dogs through shelters on multiple occasions where I picked the dog up at a local petsmart and was given a booklet with coupons to help reduce the cost of new supplies. My wife and I recently adopted a stray off the streets that had been in our neighborhood for roughly 2 months and needed all new things for her since she is a mastiff and our current dogs are both no more than 15 lbs. I asked an associate who subsequently asked a manager if I could have that booklet again to help with the cost of new supplies, I didn't mind paying the cost but I figured it wouldn't hurt asking to see if they could help. The manager told me now quoting "You didn't adopt a dog" in a snide/condescending way even though I had all the shot records and pictures of her when she was on the street. I get it Petsmart doesn't want to give a discount to people they didn't make money off of on the adoption itself but you could at least have some tact when saying that. With this experience in the past I will be sure to never to return and look forward to shopping at Pet Supplies Plus where in just one visit I've been shown more customer service than in the last 10 years at petsmart. read more

Take the pups here often and the experience has just gotten worse over time. $166 dollars for two dogs full services and got home with knots under the arms and it looks like the cut hair didn't get combed out, eyes on both left dirty, nails not done, teeth not brushed and complimentary bandannas not placed on the dogs as normal. Additionally, the dogs don't smell like they've had a bath. Normally there is a fragrant perfume applied. The original appointment was set for Sunday at 2 PM and Sunday morning. We got a call that the appointment had to be canceled due to groomers simply not showing up to work. The appointment got moved to Tuesday at 2 PM, at 9 AM Tuesday morning we received a phone call asking if we could possibly bring the two dogs in early That they had groomers available that needed to work. So we moved our schedule around again accommodated the request to bring the dogs there early. We got to Petsmart around 10 AM and then we were told the dogs wouldn't be ready for 3 to 4 hours? Then why get them there earlier than 2 PM? The dogs were ready within about two hours. We moved our schedule around again to get there earlier than planned. Got the dogs home and noticed all of the issues and just a really poor quality service that have been offered. Placed a phone call and was told a complete refund would be given, made the round-trip to go back in which was another hour to get the refund since one cannot be done over the phone. The dog grooming service is a service rendered and needs to be of service quality. Currently it isn't you can see that not only was it a bad grooming experience, but a bad experience in general with all of the cancellations in the movement of the appointment and then traveling back-and-forth to get the refund . Would I do this again knowing that I could potentially go through all of this and still have an issue with the overall grooming ? No, probably not, in years past we had groomed our own dogs, and really done a fine job but it's time consuming. This experience took 3 hours away from us, it takes two hours to do the grooming ourselves and we own the equipment. In the past three years we've spent about $1900 or more dollars at Pet Smart just in dog grooming. If we add all the money we've spent there it's well over 4K. I believe they just lost all our business. read more

Rude employees. I was so angry that it will be a very long time before I spend a penny in that store again. I asked for help and the cashier actually rolled her eyes at me and walked away with out helping. I had already made the purchase or I would have left with nothing. The prices have doubled and the customer service is gone. read more

I was very disappointed in the way that my little dog was treated. Got there a bit early, watching the woman now cutting my dogs hair. My dog is very curious so she is looking around, only to have this woman shoving my dogs head back . read more

A month ago I purchased 5 fish for my aquariums at home. And since I purchased 1 cichlid a young lady put dnr on my bag and receipt. Not even 1 week later 3 of the fish died due to Ick and no I do not have my cichlid in the same tank with them. But now I can't return them because of the little girl who just assumed my 30 year old self was going to put all the fish in the same 10 gal tank (and I told her I have multiple tanks)when her job is to sale the fish to me so now I'm out of money Thank you pet smart. Y'all need to treat your fish tanks before someone else come in spending over 200 on fish just for half of them to die because of yall disgusting tanks. read more

They cut my dogs leg open (didn't do the right haircut either - it's terrible) and now I'm at the Emergency Vet Clinic at their expense. Don't go. read more

Don't bring your dogs here to be groomed! My dog shadow has never been afraid of being groomed and for some reason when he came back home he was very scared and hesitant. His eye was bloodshot red! They were very specific about him crying and not wanting to be groomed anymore which means they hurt my baby. Don't trust them! read more

PetSmart - Pet Groomers Near Me - Waxahachie, Texas

This is Ollie. He is almost 11 years old. He's going blind and has back and hip issues. He loves to be groomed and told how handsome he looks after. We have been using the grooming services here for 5 years. This weekend we were told that OLLIE CAN'T COME BACK. The reason why: he can't stand more than 50% of the time(he sits his butt down). We have constantly asked the groomers to clip his back end first so they won't have issue. Multiple times I have stayed to shop and have noticed they started on his front end anyway. He's old, he's going to want to sit like any old man. But he's a sweet heart. It's like being told your handicapped child isn't allowed to come to preschool anymore. Shame on petsmart for this rule. When he was picked up this last time the haircut was fine but he smelled bad like he wasn't bathed and he wasn't in his normal happy mood like the groomer was fussy with him. He was exhausted and immediately went to sleep once we got home instead of doing his normal strut around the house to show off his hair cut. Don't be a groomer of you're not an animal person. Don't worry. Ollie won't be back. I'll let him spread joy elsewhere. read more

PetSmart - Pet Groomers Near Me - Waxahachie, Texas

The staff are always very friendly and willing to go out of their way to help you. They also have great knowledge of their live animals.

This is my second and last visit to Petsmart Grooming in Waxahachie. I have a BernieDoodle, they have naturally long curly coats. On her first visit I asked that her coat be shaved close because she had some matting and that's what was done. An appoint was made then a month later. Her coat had begun to grow out slightly and her curls were beginning to form again. I called to change her appointment and went over her services over the phone and told the rep I did not want her shaved again. When I dropped her off this morning, I said again I did not want her shaved just neatened up around her face and paws. One of the stylist took a look at her ears and said she would need to remove a "big chunk" because her hair was beginning to tangle again. I arrived to pick my dog up and she indeed had been shaved from ears to toe. I stated that was not what I asked for and was told it was a long blade and it just removed the long pieces. Again not what I asked for. Her signature coat was coming in nicely, now we are starting over again. I paid 112 + tax and my instructions were not followed. We will not be visiting PetSmart Grooming again. Very disappointed. read more

2 months since last review. Completely incompetent grooming salon. I called yesterday to confirm and they asked if I could come in early because they were so busy at the scheduled time. It's Christmas time and stores are busy, so I said ok. Came in for the appointment, & they said it had been rescheduled to another day AND they wouldn't honor the original appointment. No consideration & all this for their own convenience. All the staff did was pass the buck. my wife spoke to store manager and he seemed to want to help. He offered free grooming but I can't leave my dogs with these people. Find a different groomer, if they treat customers like this, imagine how they treat the dogs. read more

Don't normally leave reviews but felt it was appropriate. When we left our dog for grooming the woman behind the counter was extremely short and rude to my wife. (We all have bad days so it's understandable). When I picked him up I encountered either the same woman or someone else who was equally as rude and short. Again I get we all have bad days but if you work in customer service it would be good to reign it in at some point. Also, our dog's cut was uneven, not what we asked specifically for and she chased my dog around the little lobby of grooming salon spraying Cologne on him from a bottle spray while I stood there and he ran behind my legs. Confused as to the professionalism this staff holds their employees too. Actions reflect leadership - Remember the Titans.. Needless to say we will go to Cedar Hill location because the reviews are much more positive. read more

Overpriced. The workers are nice but the manager, Tony, needs a little help in his customer service.

Love the grooming salon! Consistently great for the last 5 years. They have a great selection of pet supplies and their staff are helpful and informed. read more

Well everytime I make the drive from Ennis to Waxahachie to come to this pet store I'm disappointed. The dog grooming department needs new management and groomers. Make the appt a week ago and arrive today to be told that they do not have the dogs rabbies records as marked as current. I tried to explain that the dogs get their shots every three years. Lady was very abrupt and had a bad attitude. I was told that I would have to come back another day. When I gave them the shot records they did not write down the right info. Why didn't they just make a copy. Another day wasted. I have had this kind of thing happen at this location many times and will never be back. If you have to plan around your schedule to get your dog groomed don't do it here and wast your time. I looked at the vet paper and sure enough good untill 2020. Morons!!!!!! read more

PetSmart - Pet Groomers Near Me - Waxahachie, Texas

They sold me a sick bearded dragon Everytime I would call up there to tell them they would say something was wrong with the lighting and everything was right I had it for a week read more

We have used Petsmart groomers in the past but the last two times have me looking for another groomer. We have two yorkies... we dropped one of them off at 9am and was told it would be around 3 hours. After 5 hours we called and was told they are running behind and would be just a little bit longer. After many more calls and 9 hours later our puppy was finally finished. When we got him home we noticed many clumps around his ears that was not taken care of and we are unsure if they did half of what we paid them to do. There were also many areas where the groomer cut way down to the skin. If you don't mind your fur babies to be locked in a small cage for hours and you don't mind half the job done then this will be a good place. Lol ... there are many other groomers out there that actually care about your pets. read more

DO NOT DO NOT DO NOT USE THE GROOMING SERVICES!!! A NIGHTMARE! If you love your pet DO NOT go here. I brought my dog Cali here10/24/18 to get a full groom. She is half Golden/Lab. Sweetest little girl you could meet. When we went to pick her up she was given back to us with 2, yes, 2 paw nails MISSING! GONE to the nub. She was BLEEDING and no on offered no explanation or had answers. She was groomed by Alli. Alli did not return Cali to us for pick up. It was a different groomer. Manager Tamara was contacted and we were told Cali's nails got caught on the drain in the grates AFTER her bath. Why didn't Alli say something to the manager on duty, or call me about my baby BLEEDING/INJURED BEFORE she cut her hair? This is what ANGERED AND UPSET ME. WE were NEVER TOLD about this UNTIL my baby's time for pick up. It was brought to our attention in a MATTER OF FACT/NONCHALANT way. The manager refunded our money and paid for the VET bill. She admitted THEY WERE WRONG!! (Sadly, Yelp makes users put at least one star). DO NOT GO TO GROOMING AT PETSMART IN WAXAHACHIE ON HWY 77!! read more

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Evidently some of the other reviewers didn't have as good of an experience, but I love it here. They treat my big dogs with love and are the only ones that can get rid of the smells! They always come back so fluffy, clean, and in a great mood. I've never had an appointment run late, and the staff is always very communicative and remembers my extra requests. Fairly priced as well. read more

We are so impressed with the Grooming Salon at this PetSmart! Taylor did a phenomenal job grooming our Lab. She was so sweet and worked hard to get him "defurminated" and bathed. She also filled out an extensive "Pawgress" report on Zeke's grooming detailing all that she did to get him ready for the holidays. We've used other PetSmarts before but have never received one of these reports! We will definitely keep coming back here for our pup's grooming read more

PetSmart - Pet Groomers Near Me - Waxahachie, Texas

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Went in today for a new pet. Asked some workers there and received only condescending remarks and blatant lies. I feel they only lied so they could get rid of us. TL;DR : Rude/Misinformed employees. read more

Limited stock of cat things. I mean cats are important to some of us and we would gladly spend our money on a better selection. Only two aisles of food selection. Found food on the shelf that was expired and when I told someone she then found additional bags of the expired food. There were kittens up for adoption but the place was dirty. read more

Brought both of my dogs in last week for a bath and furminator brushing. They have not been shedding since! They look so great, we will definitely be back. read more

For the most part they're in stock of the items I need. Store is clean and associates are friendly. However, whenever I have a problem they're completely useless. Corporate isn't much better. read more

We took our 14 year old fur baby to the grooming salon for a bath and nail trim. The staff was very friendly and assured us they would take good care of her due to her age. They did a fabulous job and we are very please with the result and plan to make this a routine event. read more

I went to Petsmart in Waxahachie to get my sick cat a grain-free dry food. I looked up various brands and found Blue Wilderness the #1 recommended. Walmart didn't have the one I needed. Petsmart had 5 lbs at $24.99. I had never bought it before so I didn't know I was being ripped off. A week later, I was at HEB, they had 9 1/2 lbs for $28.88. Same stuff. PETSMART IS THE LAST PLACE I WILL EVER BUY ANYTHING. Shame on you Petsmart for overpricing at a time when so many can't work. Greed above honor. read more

I would give the store itself four stars, but the grooming would only get one. I've had some decent visits there, but if Brittani (sp?) is working forget it. She's lazy and wants to shave dogs down instead of brushing them out and grooming them. I've had her twice. Both times she wanted to shave. The other times my dog was groomed without incident. I won't be going back. I had appointments every two weeks, but taking the dog only to not get service is too much hassle. read more