I love going to Pet Supplies Plus to purchase my fish from their aquatics department. They have…read moreexcellent customer service,dealing with Ella ,the aquatics manager and staff members Sammy and Calla have been excellent with helping to retrieve our fish with the greatest personalities. There is nothing better than having a customer service rep help with a smile on their face and a love for what they are doing ...

Tonight, February 14, 2026, my wife and I came into this location to purchase some fish. While I…read morewas waiting my turn at the fish tanks, my wife stepped away to grab some dog treats. I had clearly been standing there and even made eye contact with the employee working in that section. When it was finally my turn, another older customer walked up from around the corner. Instead of acknowledging that I was next, the employee immediately began helping her -- chatting about fish and snails and even grabbing the net to assist her. At first, I thought maybe they knew each other. But when it became obvious she was just skipping over me, I said, "Hello, do you work here?" She responded with an attitude, "Yes, why?" I explained that I had been waiting and was next. Both of them looked shocked that I even spoke up. I asked to speak with the manager, Anthony, and explained what happened. Honestly, I did not get a good feeling from that conversation either. His response was simply, "I'll speak with her." That was it. No real apology, no ownership of the situation, no attempt to make it right. As a manager, I believe you should go the extra mile to ensure customers feel valued -- especially after a poor interaction. Instead, the conversation felt stale and he quickly exited the situation. Yes, he did end up getting my fish, but that was the bare minimum. In my opinion, there should have been some small gesture -- even just a sincere apology or minor discount -- to show appreciation for our business and to ensure we return. It's already difficult to find good tropical fish options down south, but customer service like this makes it very easy to consider taking my money to one of the other pet stores nearby. Very disappointing experience overall. Update : On 2/24/26 After speaking with the manager over the phone and meeting her last Saturday 2/21/26 mid-morning, I was under the impression that some type of discount or resolution would be offered, especially since she made the effort to get my number and arrange a time to meet. I didn't expect anything extravagant, but I did expect some gesture to earn my business back. Instead, I was told about the new processes she plans to implement to ensure employees follow procedures more closely and pay better attention. While that's good to hear, those standards should have been in place from day one. Improving internal processes doesn't address my experience or rebuild my trust as a customer. Unfortunately, this situation wasn't handled in a way that makes me want to return. I'll be taking my business elsewhere.

Our Marty McFly looks awesome! Cynthia was thorough and had us bring in shot records to keep him…read moreand the other dogs safe, made sure to ask about any special circumstances, and was so great with him! Marty looks amazing!

Fantastic groomer!!! We were new to the area and booked Cindy for a grooming appointment for our…read moretwo pups. This was honestly one of the BEST haircuts we have ever had. Cindy was professional, easy to get a hold of and took her time during the grooming consultation. The dogs were at ease and enjoyed going to Top Hat. We will be back and if I could rate higher I would give Cindy and Top Hate ten stars!! HIGHLY recommend!!

Hands down the best. Dog groomer and compassionate dog lover in one. We have a husky that has only…read moreknown a good life and a GSD that came from a rescue and as quite anxious. She made sure both dogs were comfortable. I was specially worried about the GSD because he typically stays away from people, but he was very comfortable for his bath.

I cannot say enough good things about Lorrie at Bakers Acres. She was very responsive to my…read morequestions and right on time for the appointment. She loved on our furbaby and made her feel very "at home." This was very important to us because she was not very socialized until she came to us. So things like this really can make her fearful. Not only was she on time, courteous, professional, and an expert in her field, her prices are very affordable. We will definitely have her back when the time comes. Thanks again Lorrie!

I am so glad I found Tammie! She is so wonderful with my dogs. I can travel with my mind at ease…read morewhen my dogs are with her. This is priceless to me. She is friendly, professional and honest. She really loves dogs as much as I do and it shows. I highly recommend!

Absolutely the best groomer I've found so far. Tammy is very prompt with responding to your text…read moremessages. My baby looks and smells absolutely amazing.

We are so happy that we found Woof Den. We left our two labs for 5 nights. I have never been more…read morepleased with a boarding facility. The owners are wonderful, the facility is clean, and our dogs had a great time. I received daily text messages with updates and photos, which eased my mind and helped me enjoy our vacation more because I wasn't worrying about how my babies were doing. We highly recommend Mike and Melissa!

Had a great experience. Dropped off the dogs for the weekend. Very clean inside and out. Felt the…read moredogs were cared for very well. The two dogs stayed together and we got a text from the staff the dogs were doing well.

Annabel was my fur baby groomer. She had a wonderful personality and extremely patient. She went…read moreover the haircut with me that I wanted for Sugar. I was able to ask questions. I officially found a groomer I like.

Excellent store! My two dogs have been going to dog training with Amber. She's a fantastic trainer…read moreand super helpful-always goes out of her way. The staff is always so nice and helpful at the store as well. So glad to have a great local store to rely on!

Karen is always super friendly and always gets my sweet boy smelling fresh and looking his best!read more

I absolutely love these groomers! my dog was terrified of strangers especially after a bad groom at…read moreanother place. Karen was patient with her and took time calming her. Now she does much better! She always looks and smells great afterwards too!!

I was looking for mobile grooming because I have 2 fosters and 1 rescue, and they are timid. I…read morewanted them to be clean and happy for Christmas. I called around and no one could do it this week until I called Bark Avenue. Jay was really nice and said he would work around my schedule. He was to arrive at 10a to start the salon services. He was running late but sent me a text to let me know and arrived at 10:30a. He and his mother (his partner was ill) took care of the 3 dogs and they were not nervous or skeptical. That says a lot because these 3 have been through so much and their confidence level is way below the radar. He cleaned everything up, vacuumed and left the place clean. I was able to use the Yelp deal so it only cost me $120 for the 3 dogs, and that included de-shedding for 2 of them (where others wanted to charge up to an additional $25). I would definitely have Jay back to take care of my dog and any other fosters I may have. Thanks, Jay and Mom!

I scheduled an appointment with the owner after speaking to him last Monday at 11am. He was very…read morenice and told me he had availability this Friday at 12pm. He asked me to text him confirming the appointment time and my address, which I did. Unfortunately today I called them at 9am after never receiving a response to my text. They didn't answer, but called me back at 11 after me texting them asking them to please confirm my appointment since I work full time and would need to come home. He told me that he didn't have any record of my appointment, and even when I sent him the screen shot of me confirming the appointment he told me he never received it and that he was sorry. Long story short- they didn't even offer me another appointment or some way to apologize/rectify for the error (discounted groom? Come by on their day off?) and even though they were polite on the phone I wouldn't recommend such a disorganized professional service to any friends. I mentioned that their Yelp reviews seem to reflect lots of missed appointments and he said it was just the two of them so unfortunately that's why. I really think Bark Avenue should look into hiring an assistant for scheduling, or an online platform for booking appointments. You are losing a lot of dog-loving, paying customers by losing appointments and not offering any kind of consolation for the mistake on your end.