I wouldn't board your dogs here, they don't communicate and treat your boarding dog as a business…read moretransaction rather than a pet.

This vet has gone downhill fast. We have been taking our dogs to Gully Animal Hospital of…read moreMidlothian for 8 years and will not be returning. After having issues with them last year due to their staff not updating records we gave them another opportunity this year and once again, they proved they are a vet to avoid. For a second year in a row our dog's records were not updated correctly and services performed were not on record, forcing us to come back in for another appointment so that we could order our dog's annual medicine. They do not care about your animal but rather just get you to come in as frequently as possible. Sad to see what used to be a good vet gone.

Approximately two weeks ago, we were notified that a grooming appointment--scheduled months in…read moreadvance--was being canceled due to the groomer needing the day off. While I understand unforeseen circumstances arise, there was no effort made to accommodate us in a timely manner. Instead, we were told the next available appointment would be nearly two weeks later. During that gap, we received a call stating certain vaccinations needed to be updated and documentation provided to avoid further delays. Wanting to ensure everything was in order, I contacted the office this morning to confirm exactly what was needed for our upcoming appointment. The experience that followed was disappointing from start to finish. After explaining the situation to the first representative, I was placed on hold--only to be unexpectedly transferred to another employee, Alfonso, without explanation. When I expressed confusion, he responded abruptly and informed me our pets needed an updated Bordetella vaccine only. Mind you, their current vaccine expired at the end of March with them being home this entire period. I calmly asked what documentation was required, and at that point requested to speak with a Manager to address my broader concerns. Alfonso repeatedly interrupted me and stated no Manager was available "at the moment." When I asked to leave my number for a callback, he responded, "I don't need your number if we already have your contact info on file," despite my attempt to clarify that multiple numbers might exist on the account due to there being two possible contacts. His tone throughout the interaction was dismissive and unprofessional. I also requested basic contact information for an owner to address directly and denied. When I questioned the inconsistency--being told initially that a Manager was unavailable "for the moment," then later that no one would be available until the following day--I was transferred again, this time to Taylor who was shared to be the Assistant Manager. Mind you, I was just informed that a Manager was not present. Unfortunately, the experience did not improve. Taylor consistently interrupted and deflected my concerns with explanations rather than listening. I ultimately had to ask her to allow me to finish speaking, after extending her that same courtesy. She then attempted to locate additional leadership including a Facility Manager, citing possible shift changes, where the call continued to be picked up and placed on hold multiple times with no clear communication. The call was eventually disconnected by picking up and hanging up; no one returning my call. Shortly after, I received an email confirming receipt of vaccination records. However, I was then told I would need to reschedule yet again because the vaccine had not been administered at least two weeks prior--despite our pet being routinely vaccinated. After consulting both our veterinarian and regular daycare provider, I was informed that this "two-week rule" is not standard practice for pets who are consistently up to date on vaccinations. It is typically applied only in cases where a pet has not previously received the vaccine. For this particular vaccine, routine dog daycare facilities will provide this service of vaccination on same day allowing dogs to remain and play has always been our experience. We went through this same ordeal of providing documentation in the fall of last year and also provided documentation the day prior to a groom without incident and email receipts as proof. The lack of consistency, communication, and basic professionalism throughout this process is unacceptable. There was no ownership of the situation, no attempt to resolve concerns, and no demonstration of care for the Customer experience. This facility has the potential to be great--but currently falls short due to poor communication, lack of accountability, and an absence of genuine Hospitality. At this time, I would not recommend this boarding or grooming facility. Should Leaders (Manager and or owner) reach out and take meaningful steps to address these concerns, I would be open to updating this review and possibly using this establishment in the future.

The groomer at this Resort is horrible, bad attitude and cut the pom-pom off my dog's tail without…read moreadvising me. She claimed it was matted, which was not true, as I brush out my dog before taking. I would not recommend this facility for any dog grooming whatsoever. In addition if you don't followup on your reservation, the Resort is not competent to insure you do have a reservation. I wrote the owner who was very insulting to me and protected his groomer. The facility is new and lovely, but my dog's safety is much more important to me....I will not return with any of my animals.

We researched multiple kennels in the area, and we're delighted to discover Camp FurBaby. With…read moreincreased medical travels to the Houston area we needed a fresh look at how our two-year-old Pomeranian would adjust to our absence. We are delighted to know that Liz is a great caregiver for animals and that our baby thoroughly enjoyed her visit. Liz Kept us updated with postings of photos of our baby and with phone calls to let us know about her eating and sleep habits. It must've been a great experience for her, because she kept looking back as we were driving away.

Camp Fur Baby is Awesome! The owner, Liz, is amazing with our Westie, Maggie. Liz is also a…read moregreat communicator. If you have any questions, shes gets back with you immediately. Liz will also send daily texts and photos updates while you are out of town. We have only left our 14 year old pup in another kennel three times and had bad experiences. It is so comforting to know that Maggie is being taken care of at Camp Fur Baby as good as, or better than we do! Liz and her pup Zeb make Maggie feel right at home. It is a wonderful relief when we travel to know that Maggie is in a great, loving atmosphere and is also have a good time! Thanks for such a special place Liz!!

I love the care and the grooming they have given my senior miniature Schnauzer. Just listening to…read morethem talk you can tell the genuinely care about all fur babies. I feel comfortable leaving my baby with them and when I pick her up from grooming she seems calm and not stressed from the experience

We routinely use Benthill Dog Co for doggie day care as well as longer term boarding. We have been…read morevery pleased with the care of our dogs. The employees have been great with specific dietary and medical needs. The dogs clearly love being there as they are always excited when they see where they are going! We highly recommend Benthill Dog Co.

Highly recommend for any beloved cat!! We have a total of 4 cats; they run and hide when people…read morethey are not familiar with enters the house. Luna was diagnosed with hyperthyroidism in June of 2025 and now takes medication twice daily. If left at home with her sister cats she would not get her medication due to hiding when the caretaker entered the house. We booked a two week stay at the Scratching Post while we traveled. I thought she would hide her whole time at the Inn, but to our surprise it was the opposite. During our daily updates we learned after the first 2 days of being shy she opened up to the staff. She enjoyed spending time with them, petting, scratches and followed them around, the word velcro kitty was used one day. She was very well taken care of during her stay. She is already scheduled for another stay at the Inn.

If you need a place to take your precious kitty, this is the place! I have an 8 month old spoiled…read morerotten Torte that we have had to use sitters in the past when we have had to go on short trips. It didn't workout for our normal sitters so I started researching places to leave my precious kitten. When I say they take fantastic care of your cat/kitten I feel that is an understatement. I would not hesitate to take her back. I highly recommend them. They only take care of cats so I felt that was a much less stressful situation instead of leaving them next to dogs. Even the rooms they keep them in are so much better than cages you see at other places. No cages here! They have little townhomes, standard suite or deluxe suite. I chose standard since I didn't think she needed the bigger room since it was just her. They also update you with pics and how their day went. If you can't tell I was incredibly pleased with this place.