Approximately two weeks ago, we were notified that a grooming appointment--scheduled months in…read moreadvance--was being canceled due to the groomer needing the day off. While I understand unforeseen circumstances arise, there was no effort made to accommodate us in a timely manner. Instead, we were told the next available appointment would be nearly two weeks later. During that gap, we received a call stating certain vaccinations needed to be updated and documentation provided to avoid further delays. Wanting to ensure everything was in order, I contacted the office this morning to confirm exactly what was needed for our upcoming appointment. The experience that followed was disappointing from start to finish. After explaining the situation to the first representative, I was placed on hold--only to be unexpectedly transferred to another employee, Alfonso, without explanation. When I expressed confusion, he responded abruptly and informed me our pets needed an updated Bordetella vaccine only. Mind you, their current vaccine expired at the end of March with them being home this entire period. I calmly asked what documentation was required, and at that point requested to speak with a Manager to address my broader concerns. Alfonso repeatedly interrupted me and stated no Manager was available "at the moment." When I asked to leave my number for a callback, he responded, "I don't need your number if we already have your contact info on file," despite my attempt to clarify that multiple numbers might exist on the account due to there being two possible contacts. His tone throughout the interaction was dismissive and unprofessional. I also requested basic contact information for an owner to address directly and denied. When I questioned the inconsistency--being told initially that a Manager was unavailable "for the moment," then later that no one would be available until the following day--I was transferred again, this time to Taylor who was shared to be the Assistant Manager. Mind you, I was just informed that a Manager was not present. Unfortunately, the experience did not improve. Taylor consistently interrupted and deflected my concerns with explanations rather than listening. I ultimately had to ask her to allow me to finish speaking, after extending her that same courtesy. She then attempted to locate additional leadership including a Facility Manager, citing possible shift changes, where the call continued to be picked up and placed on hold multiple times with no clear communication. The call was eventually disconnected by picking up and hanging up; no one returning my call. Shortly after, I received an email confirming receipt of vaccination records. However, I was then told I would need to reschedule yet again because the vaccine had not been administered at least two weeks prior--despite our pet being routinely vaccinated. After consulting both our veterinarian and regular daycare provider, I was informed that this "two-week rule" is not standard practice for pets who are consistently up to date on vaccinations. It is typically applied only in cases where a pet has not previously received the vaccine. For this particular vaccine, routine dog daycare facilities will provide this service of vaccination on same day allowing dogs to remain and play has always been our experience. We went through this same ordeal of providing documentation in the fall of last year and also provided documentation the day prior to a groom without incident and email receipts as proof. The lack of consistency, communication, and basic professionalism throughout this process is unacceptable. There was no ownership of the situation, no attempt to resolve concerns, and no demonstration of care for the Customer experience. This facility has the potential to be great--but currently falls short due to poor communication, lack of accountability, and an absence of genuine Hospitality. At this time, I would not recommend this boarding or grooming facility. Should Leaders (Manager and or owner) reach out and take meaningful steps to address these concerns, I would be open to updating this review and possibly using this establishment in the future.

We left our dogs while we were on vacation. The four dogs that were in a suite were not receiving…read moreproper treatment. They smelled like they slept in pee. The two who were in cages and had their own play time were fine. This is not the type of service I expect when I pay $3000 for boarding.

We researched multiple kennels in the area, and we're delighted to discover Camp FurBaby. With…read moreincreased medical travels to the Houston area we needed a fresh look at how our two-year-old Pomeranian would adjust to our absence. We are delighted to know that Liz is a great caregiver for animals and that our baby thoroughly enjoyed her visit. Liz Kept us updated with postings of photos of our baby and with phone calls to let us know about her eating and sleep habits. It must've been a great experience for her, because she kept looking back as we were driving away.

Camp Fur Baby is Awesome! The owner, Liz, is amazing with our Westie, Maggie. Liz is also a…read moregreat communicator. If you have any questions, shes gets back with you immediately. Liz will also send daily texts and photos updates while you are out of town. We have only left our 14 year old pup in another kennel three times and had bad experiences. It is so comforting to know that Maggie is being taken care of at Camp Fur Baby as good as, or better than we do! Liz and her pup Zeb make Maggie feel right at home. It is a wonderful relief when we travel to know that Maggie is in a great, loving atmosphere and is also have a good time! Thanks for such a special place Liz!!

Can't recommend this place enough. Shelby groomed my Aussiedoodle named chewy and he looked…read moreawesome. Pricing was super affordable and he looked so cute! I would recommend to anyone. They even have convenient early morning drop off and late afternoon pick up which was helpful with my schedule. 10/10 grooming in my opinion.

Bad customer service, never answer the phone, and barely accommodating. When they aren't answering…read morethe phone during the day they will read your Facebook messages asking questions pertaining to your dog, but will not reply or call back. Also had them attempt to cancel a grooming appointment the day of. Will not be using them anymore.

My pup love Paw Paw's ! Specially their pool parties :D Augie is always so happy to arrive at Paw…read morePaw's that he jumps out of the car and doesn't even say bye to me!! Just goes right in to play with his lil friends there. Love the place and staff Elena

I hear a new beautiful location is in the works for my fur babies! Sending my mother to the Fort…read moreWorth paradise! Thank you for 9 years of caring for the kids :)

my puppies were brought back with matting and smelling like a dog or outside. great job on leash…read moretraining but it would be nice ....seeing I paid $6k to have them trained. Feb 1, 08:43 pm now I get to pay extra to have them groomed and and trimmed and cleaned up.

Prestige K9 has trained two of our dogs and they both came home happy and excited to show us their…read morenew skills. Walking them on a leash is so much more enjoyable as they are not constantly pulling and choking themselves and it is more relaxing for us. They are extremely responsive when we call them to come to us and they stay on their "place" when asked. We are hoping to send our third dog for training soon.

I've had nothing but a great experience from Ward's. Our 1 year old German shepherd is our first…read moredog and we took him to Ward's for their board and train (pup is home on the weekends). After just the 1st week we noticed a big improvement in him listening to us and calming down. They are great with communicating to us while he is there and Turbo is excited when he gets out of the car and sees where he is when we bring him there- tail wagging and all!

Justin did an amazing job working with our 2 fur boys! Our very nervous pointer mix and super…read moreenergetic pit mix did the 2 week board and train and it was worth EVERY single penny!!! Our boys are much better listeners, walk fantastically on leash together, exude so much confidence, and so much more. Not only did their manners drastically improve, they had a ton of fun during their training. Thank you so much Ward's Dog Training! Highly recommend!