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    April's Pet Grooming

    2.7 (19 reviews)
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    Bad ear hair cut
    Kim D.

    I called yesterday and I was quoted $47 for the service. I dropped my dog off at the time that I scheduled for her and I said I wanted her teeth brushed and nails trimmed. The lady said that would be $15. That's fine. They called me a couple of hours later to tell me she was ready. They said my cost would be $72. Not only that, but they ONLY take cash or check. Surely, I'm not the only one that doesn't carry cash around anymore. So, this is another deal breaker for me. I get up there only to find out they charged me $52 for the grooming service + $15 for "the works* + tax. I looked on their website and it says $42 for small breeds. I personally think this should include all the extras (brushing of teeth, nails being clipped, etc.) I wasn't at all happy with the cut, not sure what they did to my Yorkies ears, but I'm just not overall happy with my experience. I only tried them because I was recommended by someone. I will going back to my original groomer. My original groomer doesn't charge extra for certain things. It's all included in the price they quote me. And they sure don't complain about my 8 month old pup being difficult. I'm not one to typically complain. But this isn't my place.

    Bella's new Doo.. compliments of April

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    3 months ago

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    1 year ago

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    2 years ago

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    6 months ago

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    3 years ago

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    1 year ago

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    1 year ago

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    2 years ago

    Bad bad bad don't go ever there they hurt my dog and my dog get fleas and ticks ,I don't trust them at all

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    2 years ago

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    3 years ago

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    6 years ago

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    7 years ago

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    10 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    11 years ago

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    Pet Supplies Plus Waxahachie

    Pet Supplies Plus Waxahachie

    (25 reviews)

    I love going to Pet Supplies Plus to purchase my fish from their aquatics department. They have…read moreexcellent customer service,dealing with Ella ,the aquatics manager and staff members Sammy and Calla have been excellent with helping to retrieve our fish with the greatest personalities. There is nothing better than having a customer service rep help with a smile on their face and a love for what they are doing ...

    Tonight, February 14, 2026, my wife and I came into this location to purchase some fish. While I…read morewas waiting my turn at the fish tanks, my wife stepped away to grab some dog treats. I had clearly been standing there and even made eye contact with the employee working in that section. When it was finally my turn, another older customer walked up from around the corner. Instead of acknowledging that I was next, the employee immediately began helping her -- chatting about fish and snails and even grabbing the net to assist her. At first, I thought maybe they knew each other. But when it became obvious she was just skipping over me, I said, "Hello, do you work here?" She responded with an attitude, "Yes, why?" I explained that I had been waiting and was next. Both of them looked shocked that I even spoke up. I asked to speak with the manager, Anthony, and explained what happened. Honestly, I did not get a good feeling from that conversation either. His response was simply, "I'll speak with her." That was it. No real apology, no ownership of the situation, no attempt to make it right. As a manager, I believe you should go the extra mile to ensure customers feel valued -- especially after a poor interaction. Instead, the conversation felt stale and he quickly exited the situation. Yes, he did end up getting my fish, but that was the bare minimum. In my opinion, there should have been some small gesture -- even just a sincere apology or minor discount -- to show appreciation for our business and to ensure we return. It's already difficult to find good tropical fish options down south, but customer service like this makes it very easy to consider taking my money to one of the other pet stores nearby. Very disappointing experience overall. Update : On 2/24/26 After speaking with the manager over the phone and meeting her last Saturday 2/21/26 mid-morning, I was under the impression that some type of discount or resolution would be offered, especially since she made the effort to get my number and arrange a time to meet. I didn't expect anything extravagant, but I did expect some gesture to earn my business back. Instead, I was told about the new processes she plans to implement to ensure employees follow procedures more closely and pay better attention. While that's good to hear, those standards should have been in place from day one. Improving internal processes doesn't address my experience or rebuild my trust as a customer. Unfortunately, this situation wasn't handled in a way that makes me want to return. I'll be taking my business elsewhere.

    April's Pet Grooming - groomer - Updated May 2026

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