This is an all adult resort and we loved it. Very quiet and the service is great. Went for my husband's and I anniversary and they did a dinner by the sea. Food was delicious and the fact that they have AC was perfect, due to hot heat in tulum. Highly recommend if you want to enjoy your vacation. read more

What a last minute surprise! My Bestie and I needed a place to stay for a couple of days and are absolutely blown away. It was as if we were dropped straight into Thailand. Kore Tulum is stunning, the staff is incredibly kind and attentive, the food is wonderful, the rooms are lovely (slept amazingly) and the spa is delightful!!! We had massages and facials while we waited for our room and they were some of the best we have ever had. Leslie, bless your healing hands!!! The quaintness of this hotel is exactly what we needed to unwind and relax. read more

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*Worst room service I've ever had in my life! *The woman at the front desk was rude and didn't apologise after having me on hold for around 5 minutes 3 times and hanging up on me. I went to the front desk and all she said was "ok". *The only "b*tch" around here is the one at the lobby since there is no "beach" access. *The "Hot tubs" are actually "cold tubs". *The AC was probably brought in from the ruins since its as old as they are. *The bed linens are cheap. *No wifi in the rooms *Only one kind of wine to choose from. This is my review and I just checked in 5 hrs ago. read more

We were very excited to stay here since it's an all inclusive however during our stay there was a PLANNED power outage 10/3 that management did not warn any guests about. It impacted every single one of the reasons we chose this hotel... no ice for drinks, half of the menu was unavailable because the food went bad, no electricity to charge our phones or get ready for dinner, cold water for showers because the water heater was out, etc. Yet, they felt it was important to use the generator for the DJ?!? Power was supposed to be returned at 4pm but it took longer than this. Several guests complained in the lobby and the manager Victor Amaro got involved, however he was not helpful at all. Terrible customer service and he basically told us he could not do anything to compensate us. Arminda handled the guests much better and should be promoted to his job. We were provided a customer service phone number but cannot call Mexico from the US without spending more money and there is no other way to contact them on their website. Very frustrated that I paid several hundred dollars a night for a hotel that was not really all inclusive and didn't even have hot water during my stay. Would like some sort of compensation. read more

Hotel is awesome. Downside no beach even if you think you see one in pics and the food was ok, we ended up eating at local places. Service was amazing and pool closed kinda early for me. read more

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Resort is absolute trash. Pretty professional photos and terrible service. Not worth your time.

By far thee worst travel experience I've ever had ! Despite the reviews saying staff was fun kind and helpful, unfortunately that DID NOT HAPPEN FOR US !! the only staff I found NICE were Jose and Imer, the heavier set man (Jose) and a young man with glasses (Imer) both at the front gate . My boyfriend who is a Mexican citizen got treated like shit despite the fact he is Mexican. Watched his every move , Kept hounding him about the stupid bracelet they make you wear. ( read more below ) The hotel Felt like a prison , huge gates - security EVERYWHERE ( maybe thats nice for people who are scared to be in MX ) but the staff constantly watched our come and goings made a huge deal over the bracelets ( we didn't want to wear ) but they make you wear 24hrs a day the whole time there . And if you lose them which is highly possible they are 100$ a piece ! Scratchy bracelets tore up my arm and my body when I went to shower ! ABSOLUTELY NO BEACH ACCESS !! ONE POOL - and only 1 jacuzzi was warm out of 4 the rest had COLD WATER IN THEM !! The food was garbage TINY PORTIONS ! And I when I say tiny I MEAN TINY !! the all inclusive part is a joke, they charge you by day for wifi , & they charged me TWICE FOR IT - saying they never charged me the first time regardless of the picture of the transaction I had on my bank account that I showed them - My friends weren't even allowed to go inside my room while I changed they were charged 100$ EACH for just being inside the resort !! I COULDNT DO LAUNDRY , they charge per article - what a fucking joke I will never come back to Tulum let alone to Kore resort ! Unfortunately my time here was not as I expected!! Being discriminated against because you look like you have money was not a good experience - they charge you how they feel .. and all THEY have to say for it is - " I'm just doing my job " or that's what Daylin said ( the lady at the front desk ) which let me tell you kept belittling me and talking in Spanish to my boyfriend the whole time because she felt comfortable, which is down right RUDE WHEN SHE SPOKE PERFECTLY GOOD ENGLISH !! I've traveled to a lot of places and have never had an experience anywhere near close to this one !! If I could leave ZERO STARS I WOULD read more

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I wouldn't recommend this resort. Cleaning staff went through my belongings and stole my sunglasses. The food was horrible after 1-2 meals we ended of going out for meals. There is no beach access from this resort. Door waste your money staying here! It's a rip off read more

Just came back from a week at this great location, and here it is: 1. Location - WOW. The resort is intimate and walking from one point to another is no more than 5 min. The grounds are always clean and taken care off. Views are amazing from almost everywhere at the resort, and sitting at the infinity pool, looking at the ocean is heavenly. The resort does not have beach access though there is ocean view (it is a rocky beach so no swimming) but in 5 min taxi (around $4) or 7 min bike ride you can get to Paraiso Beach to spend the day. Rooms are clean and spacious, AC and water pressure are great. 2. Food - yes, the food needs a little help, but I never stayed hungry or thirsty. Try the snack menu at the restaurant and the salads - they are surprisingly good! The restaurant serves from 8 am to 10:30 pm and later you have a bar open for more drinks. Try the frozen pool cocktails; they are not premium alcohol, but they will make you happy for sure! (I got along with a Mimosa most of the time, and it was great) 3. Staff - so kind, so friendly, and always smiling. You can always feel the effort they put in accommodating you, and that, my friends, is magic. 4. Bikes - if I had to give a lower score it would be the bikes, timeworn, some not functioning, and for a city that is so easy to get to by bike, this is kind of a bummer. I ride bikes daily and did not enjoy riding the bikes offered. Having said that - they do take you from one point to the other so something must be working! 5. Activities - you have the daily blackjack at the pool bar, Volley ball, and occasional night activity but most of the time it's relaxing, relaxing, relaxing. If you need to go out - go to the city center. Do not skip the city (by bike or cab to "Tulum Centro"), some local shops, restaurants, and bars, you will not find any Starbucks / Zara around (Thankfully), go visit the ruins (but go early coz it's crowded and oh so hot) - and most of all - ENJOY! read more

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Great location for a hotel, probably the largest in Tulum. Staff is very friendly and you feel very safe. You do have the all inclusive option but food needs some help. The best part was GABO the yoga instructor, both the meditation and yoga classes are on point, I recommend both! Take a five min bike ride down to the most beautiful beach rated 21 nicest beach by trip advisor, and the nicest beach in the region, you can rent a snorkel trip next to the Mayan temple from there. I personally fell in love read more

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Agree with all the pros others have mentioned but I wouldn't go back for one reason--the music. It's either classic rock (Beatles, Blondie etc.) covered in a soft Bossa nova style by a female singer with a tin ear, or disco beat crap that no one would listen to in the 80s. Nirvana's Rape Me mixed into a disco beat shouldn't be played anywhere especially at a resort. I hope Kurt Cobain can't hear it. The music is usually too loud over tinny over-modulated speakers. It's played for breakfast, lunch, dinner and all day from the pool bar (oh yeah, the pool bar closes at 6pm, my other complaint). I'd go back if the music was much better or preferably no music. Silence is golden and usually more relaxing or just listening to the birds and the sound of the ocean would be great. read more

Loved our stay here. Staff was super friendly. Food was great, but not much variety. The room was clean and nice. The little balcony area was adorable. Location is very central, it was very easy to move around. We had a rental car, but there are plenty of cabs in the area. Hotel also offers free bike rental for nearby areas. read more

I couldn't decided on 1 or 2. But after all the mosquito bites I have to give it a 1. Beginning when you enter you feel safe because of the guards outside and gate entrance, you walk in beautiful. Staff were friendly and early check in (we arrived at 2 check in was at 3p) was a plus. Now the down fall so when they were putting on the bracelets and when they gave us our keys they gave us the run down. Don't lose the key or bracelets you will be fined ( keys 5 and bracelet 100), NO WIFI in rooms except for lobby, unless you want to pay for wifi thats extra, bike rentals are free but you have to be back by 6pm, there is a near by beach that they have a free shuttle for but only with certain times 10:30-3:30. Only two places to eat with in the resort ( I get it, its a resort only has about 60 rooms give or take.) but this has certain times too. Now we enter to our rooms. The walk to our rooms was nice exterior of the place a lot of palm tress, over seeing the ocean. nice view. When we enter our room, it was basic nothing new or great looking. Dark because our curtains where closed. Beds are firm, when we open our curtains they were doing some construction so we left them closed. outside our small patio was a Jacuzzi nice but when we took a look inside it was dirty and disgusting, right outside our room was a pond. Hence: why we had so many mosquito bites. Bathroom needed a remodel but everything was in working condition. Room was nothing like our last hotel. Now the food. We went to the first restaurant that they had for lunch we were a little bit iffy because we saw the food being outside with no cover and flys were in the open space room. So we didn't really pick from the buffet area so we ordered from menu. When we got our food it was horrible, soup was cold, their garnish was mustard on desert, it was not tasty at all. So we waited for dinner to eat went to that restaurant and days change in food so when we went it was Chinese and Italian, we order several different food. Eggplant was cold, pizza was ok luke warm, tomatoes and chesse salad was the only thing good. We stayed here for 4 days, luckily we had things to do for 2 days, last day we went out for breakfast we just couldn't do the food anymore found a near by place Turnich ? it was GOOOD! So food bad, some of staff did their best to make our stay good, room they didn't clean our room well enough, standards are low, tv was not working, and jacuzzi was never cleaned, mosquitoes everywhere you go, view was ok but no beach front and its not the clean side of the beach. This is a couple retreat so we were 3 single girls surrounded by married or couples. I wouldn't go here. But if you are not a picky eater and looking for somewhere to go and just relax with your partner. Also if you are not going to stay here everyday you actually want to venture out, sure. This place is affordable. read more

Just cancelled and so happy I did. Every time I call the hotel, only one of the three numbers work (if I am lucky). When I finally talk to someone, they are rude and completely clueless about the hotel. This is every single time, without fail. This last time I called to cancel my reservation, when I finally was able to get through to a human at the hotel, they said it would take 3-4 months for my money to be refunded since they are backlogged from all the people requesting refunds. Take a hint, there is a reason people keep cancelling. Taking 3-4 months for a refund is pretty ridiculous - but it gets worse. She said she cannot refund for me, I have to do it myself online. This is while she is staring at my reservation on her system. Okay, that is weird, but whatever. I get online (while on the phone with her) and I ask her for my booking number (again, as she is staring at my reservation). She said she does not have access to it, and I need to find it myself. BTW, this is their own booking number since I booked directly through their website, not through a third party. By this point, I was super frustrated at how difficult they make it to cancel (seems intentional), and at the end of the conversation, she asks me if I am sure I want to go through the trouble of cancelling, maybe I should keep my reservation to use their beach club. Ummmm...thank you but no thank you. All around bad experience before even going to stay there (hence the cancellation). The only reason I gave 2 stars instead of 1 is because I feel bad to rate them so low without even having stayed there. So the second star is really a pity star. read more

We travel A LOT. Four timeshares means we know what a five star hotel is. This is NOT. The hotel needs some maintenance and updating, the food is terrible for the all inclusive price. They don't devein any of their shrimp, the guacamole is from a bag, and you have to ask for bacon? You also aren't going to get any alcohol in your drinks unless you order it straight, and Jose Cuervo is not tequila that's served at a five star. The breakfast and lunch are the exact same food every single day. Someone needs to tell them their club sandwich isn't a club, it's the old Dennys Super Bird. I was done by day 3. We were booked for 7 days and left after day 4. I'd give this place 3 stars at best, and even those hotels give you free wifi. I have no idea why people insist on slamming their bedroom doors all night and what the heck the staff is dragging around between our room and the kitchen, but both will startle you right out of your sleep if you can even get any with the constant screech and hum of the AC unit. The water pressure is also weird...especially in the spa. We couldn't even take a rinse after our massages or flush the toilet and they told us to just get in the hot tub covered in oil. Yeah, no thanks. There are tons of hotels, skip this one. You can't even get to the beach. read more

Hermoso hotel, todo el personal muy amable y todo muy limpio definitivamente regresamos

It's lovely and the staff is nice. I would have given 5 stars however. I did have booking issues to begin with and the manager cared nothing about it he just wanted the extra money from me and considering what we spent, the situation and being fresh from traveling they could have been WAYYYY more sympathetic and helpful. With that being said make sure you are tight with ALL your communication so you don't get there and get asked for an additional $600 like we did. I even emailed a bigger manager about the situation and he didn't respond at all. That's not cool. But whatever to them. The grounds are beautiful and you may find yourself not even waNting to leave the resort especially if your goal is more to relax vs see a new country. THe all inclusive option is such a win! I saw a lot of complaints about the food in reviews. I consider myself pretty picky and the food was ok. You will find things you like and stick to it. Omelette, wings, things like that you can't mess up so I ate a lot on the resort and off. They are beyond tight wiTh security which is good and annoying at the same time. We had friends dropping us off and picking us up for things and it was challenging to learn that we had to walk outside. They had to use the restroom once and they made a big ordeal about it. The restroom is at entrance and doesn't even require that they enter the resort and it was still an issue. You have to give your name and room number to enter and exit. Safety first LOL Jorge, Lucas, Jesus, Alan were some of the workers names I remember. They were so sweet. There was a carribean dinner, Mayan dancers and karaoke and I was only there 5 nights so they try to keep it entertaining which I loved! Overall I definitely think this is a great place to stay. You can grab a taxi for 50 or 150 pesos which is $3-$8 and go to tons of the spots to eat like Gitanos, Rosa Negra etc shopping and other hotels in the strip. Kore is centrally enough located and there are ruins literally next door that you can bike to. I may visit again as I would love to bring my mom! Hope you found this useful! read more

I was very disappointed when I arrived with my family on our Christmas trip. On the second day of our trip $600 was taken from me along with $300 from my brother. We went to the hotel and asked for a refund of the money stolen and they said it was our fault for not using the safe. The waiters were all very rude and upset, except for the crepe guy who was nice. There was phone no service in the hotel and to wifi was $18 a day( If you find yourself stuck at this hotel don't pay, The wifi password for kore_home is (koretulum18). For how much the resort cost to stay at youd assume they would give you edible food, you are wrong. The food was inedible and the portions were tiny. There is not another food place within walking distance. When we ordered nachos the guy on the phone say "hay hay hay" and was upset with us. when he arrived with the food he took a knife and made a cutting his neck gesture which was very off putting. Often the room service people didn't answer our calls and told us to stop ordering. At the pool bar there is something wrong with the liquor. The Bacardi was not real and half water. The beers are also half cups and seemed fake. The workers would loud parties every night and not work. The desert tasted Like pool water. After the waiter robbed us he pretended to not know us. They gave us towels cards which were unnecessary and never asked for, but we were charged $100 for losing one. The tv also has only 1 English Channel. The walls are not sound proof, many times throughout the trip we could hear other people speaking at a normal tone. Overall would avoid at all costs. read more

Too much to tell. This place sucks, only reason it's not a 1 Star is because the grounds and pool are nice, and breakfast and room service is actually fair. Other than that, everything else is a@@ backwards here. Food is pretty bad - dinner is served in a dining hall with bright lights and servers in hair nets so pretty much the least romantic setting you can imagine. In fact, the food and ambiance was so bad at dinner we ended up leaving the hotel every night. This place has no beach btw, and the beach club they send you to, playa paraiso, charges 400 pesos to rent comfy beds with shade. Otherwise you only get plastic beach chairs with absolutely no shade. Food/drinks at the beach club obvi not included and are not the best. Oh and don't forget to bring towels from the hotel if you go, or you'll have to rent towels for 100 pesos each. We ended up beach club hopping instead and found pretty much every other beach club was better (esp Ziggys). Btw none of this was communicated to us by the hotel. Oh and did I mention the water stopped working in our room for 2 days so we couldn't shower at all? They didn't offer us any refund or really anything for the trouble other than to go shower in another building on the other side of the hotel. Big fail choosing this hotel. read more

This resort is horrible. We booked on a third party site that the hotel authorizes to run their ads and when we arrive, they tell us that we have to pay for an extra person. The website never told us that but they would not honor that their affiliate did not advertise correctly. They charged an extra $120 a night. They lack customer service. Further, the food at this place is bland and not real Mexican food!!! They don't have a back up source when they lose power, as the power and water were out for at least 5 hours. I won't be coming to this hotel again. read more

Kore Tulum is barely 2 stars. Without telling the lengthy story, here are a list of pros and cons: Pros: scenery, attentive pool staff, free parking, decent location, and cabana's with a front ocean view (note this place does not have immediate beach access). Cons: no water pressure, minimal hot water, ants in the units (and they'll bring you bug spray!), no refunds/adjustments even if services not rendered (ie. paid for a room with a view, didn't get one), free bikes are all busted, wifi is $18/day (extremely spotty too), and absolutely terrible food. The cost of this place was $450/night for a week - all inclusive. I would never come back here for an array or reasons. Tulum is great area which made up for the lodging but do not let the photos deceive you. I also want to note, they gave my room away upon check in. I waited 8 hours for a room to open up and they refused to refund me for one night (I was in the lobby from 10:30pm-8:30am) or the difference between room quality. Ridiculous. read more

I loved and enjoyed staying at this resort! It was an absolute delight! My Fiance and I very pleased with the service and wished we stayed longer. We only stayed for 4 nights but they have room service for food 24 hours, snacks, drinks alcoholic or non alcoholic. Rooms were very spacious with an awesome jacuzzi in all rooms and great AC. I felt very safe in the resort they had strict security. I will definitely stayed there again! Recomend read more

This place is eh. We stayed here for a week in the beginning of November and upon arrival, were blown away by how gorgeous the resort was. The lady that checked us in was rather short with us but we didn't mind because after an entire day of traveling, we wanted to get into our room anyway. The food was good but the service was absolutely horrible. The pool bar was only open for couple of hours one day out of the entire week we were there and out of the four hot tubs, two were filled with cold water and the other two were only luke-warm. The bikes they had available would have been a huge plus... if only they were in good condition. We had two different bikes that had the chain pop off while just cruising. Total bummer. Anyway, the servers didn't know up from down when we would order things that we KNEW were on the menu, specifically the fresh juice that they can "only serve in the morning". Weird... didn't know juicing was that difficult considering I paid over $1.2k FOR FOOD AND DRINKS. Just laziness on their part. Anyway, the cookies in the lobby are pretty good and I like that they had coffee and tea available all day. The last gripe I have and then I swear I'll be done, is about the WiFi. FORGET IT and just travel down to the lobby if you need it because ours worked (only on one device) for about two days and then it took a shit. We went downstairs and apparently "no one was in the back to be able to help us." We got that response a total of 3 times before we called it a loss and just made the trek to the lobby when we needed to check our phones etc. This resort isn't the most expensive on the block but it sure isn't the cheapest so I expected way more than what we got. And last but not least, the massages were good but the spa is underwhelming so don't expect a whole lot there either because their little hot tub inside the spa was broke too. Imagine that. So pretty much, if you're only looking for good cookies and view, then Kore is your place. If you want more of what Tulum has to offer, book somewhere else. read more

Kore Tulum - Four hot tubs. Two luke-warm. Two barely full and freezing. - Resorts Near Me - Tulum, ROO

We had a fabulous time here. It is a smaller resort but has everything you might need. The food was tasty, they had daily activities (ie our Super Bowl party was fun), and it was very close to prime areas of Tulum. The staff was super attentive and any small issues were easily remedied. The resort has a very relaxed vibe...overall we had a lovely time at Kore Tulum. read more

The great part I will list first. Breakfast buffet selections were ok. I had to be creative. I mixed toast with seared salmon, bacon and avocado each day and had amazing fresh fruit. Good coffee. Their Green Juice was restorative and necessary. Staff were helpful and sweet. Respect to their consistent hard work. Yellow-fin tuna Dinner was amazing and fresh. Ceviche was great at lunch also fresh. Loved eating with a pool and sapphire ocean views. All inclusive deal was helpful so didnt matter how much food we ordered EVER. Also the drinks were watered down but who cares when you can drink and drink and drink with no bill attached. Hot tubs were good. Hilltop view of ocean was romantic. Cabannas were free if not claimed by others. Stars were visible and the milky way can be viewed with great clarity. Bike rides were included and fun. Fun semi-international crowd. Pool bar was fun. Pool vollyball looked tempting but we watched instead of played. Outdoor night time stage shows were a pleasure, showing us distinct traditional dances and music. Tipping is smart here. They are very cool staff and will communicate more effectively without pretentiousness or snobbery. We paid for Wi FI.. i recommend the extra cost. Without it, nightime TV is lame. But WI FI allows for better viewing on laptop or iPad. Water was good and hot. Bottled water was ALWAYS available but beware it is Distilled Water... we bought mineral water at Esso for better quality and less abdominal gas. Room service is 24 hours and paid for. ... but the wine was NOT free. SOME BAD things are these: Hated the bracelet. They make you wear a shackle of a bracelet. It is a barely flexible plastic! If you take it off or lose bracelet it is 100$ fine. Bikes must be back BEFORE 6pm :(. Our back door to balcony was in villa 3... beware that VILLA 3 is NOT secure... while we had a safe, the door did not lock. We had a guy come in and glue the lock back on... so of course after he left I closed the door and the lock snapped off again... the fumigation irritated my breathing and made it hard to sleeep but it is better than Zika virus and mosquitoes. Staff was occasionally overwhelmed and unable to help. The hot tub was a bad joke as it takes 1.5 hours to fill then it it cold... and the jets shot water into the air and across the room soaking my phone and my paperback book. The walls were thick but all rooms had paper thin connecting doors so beware of snoring neighbors and loud parties. I missed about three nights sleep before I caught up. NO ATM on the grounds. We went around to local ATMs and many were out of cash... so i recommend one arrives with a mix of cash and pesos for one week, about 5000 pesos and maybe 200$ cash from your own country, just in case... read more

very unhelpful and unprofessional. reservation is in January 2022  - I cancelled in august 2021 and haven't received anything expect emails saying they're waiting for their refund department and haven't heard from them at all!! that's so ridiculous. that's a lot of money to withhold from someone. it said free cancellation. I regret booking months ago. it's basically refusal - it should be automatically refunded in their system after doing it online not a manual process and months read more

This place is amazing. I loved our stay very relaxing and beautiful location. Food is okay. The room was very big and clean!!!

100% will never come back. No direct beach access at all, ants in the room, and above all else they are thieves. The only good thing about this resort is the location. My girlfriend and I came here for her birthday as it was both of ours first time in Tulum. When i went to give my girlfriend her birthday present, which was a very expensive necklace I opened the box to the necklace being gone as well as my MacBook Pro and some money. When we notified the front desk of our missing items the only response we received was a note in our bathroom stating they are not responsible for any lost or stolen items. The staff is friendly and helpful but from what I witnessed in more of a deceitful way rather than wanting to help. The jacuzzi in your hotel room takes a minimum of an hour to fill up as well. The taxi service is outrageous. About $30-40 anywhere you go no matter the distance. Better off renting a moped everyday which is eventually what we ended up doing. The food is very very subpar. Ended up eating out most of the nights due to food selection. You have about 5 choices of alcohol and that's it. We are both leaving a vacation we spent a lot of money on upset which is the opposite of what you should feel leaving a getaway. Do not book this resort!!! read more

Really enjoyable place with super gracious and accommodating staff. Can't beat the price for an all inclusive. If you are expecting luxury check your budget again but this was a sick deal. Beautiful grounds, great pool, endless drinks, free bikes, very secure and safe. Food wasn't great but breakfast was fine. Exceeded my expectations immensely for the price. read more

Good for a bunch of losers or maybe 21 yrs old that don't know any better. By far the worst service I have ever had and I have traveled everywhere. Place is a big scam with nothing but a bunch of losers that don't even care or know what it's like to work in hospitality. None of the servers speak English or care to try to and play stupid. They all wear hairnet even at the pool which is very weird and kills vibe immediately. Gross. No welcome or thank you ... no one cares. Room service takes at least an hour if they even answer and bar drinks are disgusting and bottom of the barrel. Restaurant is Costco warmed at best.place is supposed to be retreat and spa.. yeah right. Can't wait wait to get to the pool to hear the lame music BLASTING and the event coordinator come to ask me to play volleyball in the pool. Oh and can't wait to see all the idiots with The worst tattoos in my life at the pool get shit faced on Smirnoff. The staff plays stupid and act like they don't know what you are talking about if you ask for anything specific so just forget it. Don't even bother asking what kind of alcohol it is.... there isn't any! I'd rather rough it on the beach than deal with these idiots. I'll take a lose of $1400 for my "non refundable room" and sleep on the beach. Best advice -Don't not stay here. read more

My boyfriend and I booked an impromptu getaway through Gilt Travel to this resort. We could not have had a better time. The staff was incredibly friendly and quick to help us with anything we needed - there was a little language barrier at sometimes, but we made the best of what Spanish we knew and they were always willing to go the extra mile. The food was good, we didn't have any complaints. The location is perfect, you couldn't ask for a better view and to listen to the waves crashing against the rocks was so relaxing. We wish we could have stayed longer! read more

I stayed at this location for Christmas and I was highly disappointed. I've used Yelp for many years; however, I've never felt so strongly to write a review. First this is my 7th time in Cancun and I am no stranger to "All Inclusive Resorts." Where do I start? First, the beds were the most uncomfortable beds I have ever slept on. Second, the waiters treated my family and I as if we were not there. We ate almost every meal without drinks and a couple of times I had to get up to get my own condiments or menus. Third, the drinks were extremely watered down. However, Martin at the bar was the ONLY good thing about this resort. I spent so much time in the Bar/Game room because it was one of the only places with WI-FI. There is also no access to the beach. They offer hotel guest the option to go to their beach club which is about 3 miles away in which they offer to pay for the taxi ride to and from the beach. My family and I opted to go to the beach; but, when we wanted to go back to the hotel all of the taxis REFUSED to take us unless we paid them cash at that very instant. We explained that the hotel would pay the fare but they didn't care. The hotel recommended we leave everything behind and only take a beach towel so we had no means of getting back to the hotel. Also, I looked up the hotels weekly activities and planned accordingly. I waited in a freezing pool for an hour and a half for the 'cocktail lessons' to start and nothing. The food was OKAY nothing special and it sucks when you have to beg for a drink. Many guest also had very similar issues and were very upset. Overall, I'm so disappointed in this hotel. SAVE YOUR MONEY and go somewhere else. read more

Upon arriving, we were so happy. They greeted us with a really yummy drink and complimentary five minute massage, which I thought was great. The location is super pretty. When we first got here we were so excited, we immediately went to the pool. There's a bar at the pool and a buffet (the food is delicious). Everything when it comes to scenery is fine, but I wouldn't come back. The service is TERRIBLE. It would take me 2+ tries to get anyone to pick up the phone. Then we had a wifi incident. First off, it's kind of ridiculous that you have to pay $20 for 24 hours of wifi, and it only works on one device. We bought one wifi code and it ended up not working, so we went to the front desk to get the problem fixed and they accused us of already using it (when we didn't). It took over thirty minutes to get the problem fixed. They eventually reactivated our code but the whole situation was frustrating. It was funny because while we were at the front desk waiting for the situation to be resolved, another guest came by complaining that no one was answering the phone.The staff isn't bad but I've encountered friendlier and more helpful staff. read more

This all inclusive resort was truly amazing!! I have been to many places and this resort is extremely special and relaxing. The views and hotel are unreal. I never wanted to leave my room it was so nice (and the air conditioning is deliciously cold!) Not to mention they have 24/7 room service and the staff is amazing. I'm seriously going to come here every year from now on. I have zero complaints. The food was also pretty great and everything was just so easy and pleasant. AS GOOD AS IT GETS!!!! 5 stars bravo! read more

My friends and I visited the kore hotel a few weeks ago and we loved the food, service, room and the temescal with Gabo. Gabo is so friendly and so intelligent. The people who work in the restaurant are incredibly friendly and the spa people as well. Beach is walking distance and you can borrow bikes too. Highly recommend this resort! read more