So glad to have 'Yelp' and 'Google' for business reviews. Found 'KC Water Heaters' on Yelp with…read more5-star ratings. Contacted the owner (Chase) on Christmas Eve(Sunday) after discovering no hot water and unable to light the pilot. Chase stated he would be here 9:00am Tuesday morning. After performing reviews on our current Whirlpool water heater, could not find a positive review for the unit, so decided no matter what the problem, would have a new one installed. Contacted Chase again to let him know to bring a new unit. Chase arrived on time and right off could tell he was very personable, professional and respectful of property. After going over the Whirlpool unit, he agreed it was time to install a new one. What gave me full confidence is his knowledge of the water heater unit operations, venting, chimney importance(flue through chimney) and root cause of the rust(and how to prevent it in the future) which had accumulated on top of the unit. Another factor was the expansion unit which was totally rusted, preventing water from entering. The goal of Chase's satisfaction was to make sure we were totally satisfied with the install, all questions answered and stepped us through the new unit controls, etc. He uses 'Bradford White' water heaters which are highly rated. Chase is a perfectionist, making sure the unit is level, good drainage and secured a couple copper lines which had broken away from the rafter. I will recommend 'KC Water Heaters' to anyone knowing Chase is the template by which all business owners should follow in 'outstanding' customer service. UPDATE: Last month(12/2025), noticed some water dripping from the overflow valve. Contacted Chase to explain the issue. He came out the next day in the morning and replaced the valve at no cost. After checking the main house water pressure, it was right at 80 which is considered high that may have contributed to the leaky valve. Chase reduced the pressure and everything is working fine. Even after two years, KC Water Heaters provides exceptional customer service.

I would give KC Water Heaters 10 stars out of 5, if I could. There are plenty of times I've had…read more"good" or "acceptable" service from those in various electromechanical/plumbing/HVAC-type trades. Usually, it involves having someone out that is just there to get in and out as quickly as possible, doesn't want to be bothered by details, doesn't show a lot of attention to detail, and rarely cleans up well after themselves. That is not KC Water Heaters. I'm almost dumbstruck by how responsive, communicative, consultative / informative, and all-around thoughtful Chase was throughout the entire process. He arranged and quoted everything with a couple of brief phone calls and some photos I texted to him, all within a couple of hours...and then they were out the next day to replace a leaking water heater (showing up on time, no less!). He completely reworked the plumbing and drain lines associated with the water heater, and educated us on maintenance and the effects of water softeners on water heaters (wow, was that an eye-opener). All throughout the process, he even talked us out of more expensive, but unnecessary options, and redesigned the placement of the water heater to make it more supportable and safe. He literally thought of, and anticipated, everything. We could not be more impressed!

Installed mini- split for decent price and provided good communication. Sone delay due to equipment…read moresupplier but worked it out.

Kelly Can came out the SAME DAY to fix our air conditioner! we are so pleased with his work, and it…read morewas very affordable!

Patrick was my service guy. He came out late on a Friday afternoon to look at a drain issue in a…read morebathroom sink. I had taken the drain apart but was not able to fix the issue. Patrick was able to fix it in 5 mins. He was a great communicator and very professional. Thanks Again.

aaron was on time, polite , and what was wrong with my faucet. It was a really positive…read moreexperience. He was only here an hour, and I was really glad that someone was able to come out on Christmas Eve. It wasn't a crisis, but a drippy leaky faucet was definitely on my nerves.!

Charged me $300 an hour to fix a problem. Total bill was $950 for a few parts and 3 hours work…read more would not use again. Hopefully problem is fixed, time will tell. do not engage w/o bid in writing and a competitive bid at your own peril.

I am a senior citizen and live alone in an older complex. KC Metro came out in Jan. and installed a…read morecommercial grade water heater ($cost 2,500) although a residential water heater was what was needed. The temperature gauge is so close to the floor that it is impossible for me to change the water temperature settings. A commercial grade water heater cost significantly more than a residential one, at least $100.00 more a month. This commerial grade water heater should be replaced for a residential water heater unit similiar to the one they removed.

If you're considering Mission Plumbing for a major plumbing project, my advice is simple: don't…read moreexpect communication, scheduling, or project management to be their strong suit. Our project involved replacing deteriorated cast iron drain piping beneath our kitchen and basement. The plumbing work appears to have been completed correctly, but getting there was one of the most frustrating contractor experiences we've had. The problems started on day one. I took a day off work because our project was scheduled to begin that morning. Instead, we were told the necessary equipment wasn't available, so the work had to be postponed. While disappointing, I understood that things happen and agreed to reschedule. Unfortunately, that set the tone for the rest of the project. Appointments were repeatedly delayed or rescheduled. Crews arrived hours after their scheduled arrival window without anyone calling to let us know. Several times we had to contact Mission ourselves just to find out if anyone was actually coming. We received different explanations from different people, and there never seemed to be clear communication between the office, management, and the field crews. The estimate created another major source of frustration. The original proposal left us with a different understanding of what work would actually be performed. Once excavation began, additional problems were discovered, and we completely understood that additional work and additional cost might be necessary. That wasn't our concern. Our concern was that the revised estimate was so vague that we still couldn't get a clear explanation of exactly what work we were paying for. When you're approving thousands of dollars in additional work, the scope should be clearly documented and easy to understand. Throughout the project, it felt like we were managing the job instead of the company. My husband and I found ourselves coordinating between the office, management, and the field crew just to understand the schedule, clarify the scope of work, and keep the project moving. That should never be the customer's responsibility. The repeated scheduling issues also caused significant disruption to our daily lives. We repeatedly adjusted our schedules and prepared our home for crews that either arrived hours late or didn't arrive when expected. The uncertainty made an already stressful plumbing project much more frustrating than it needed to be. To the company's credit, management eventually became involved, apologized for the experience, and made a significant adjustment to our final bill after determining that part of the originally proposed work was no longer necessary. We appreciated that because it was the right thing to do. I also want to point out that every employee who came to our home was courteous and respectful. My criticism is not directed at the technicians themselves. It is directed at the company's communication, scheduling, estimating process, and project management. No customer should have to repeatedly call to find out where the crew is, receive conflicting information from different employees, or involve multiple people just to get a project completed. The plumbing work appears to have been completed correctly, and the efforts made at the end of the project to resolve our concerns are the reason this is a three-star review instead of two. Mission Plumbing has good employees. The company simply needs better communication, better scheduling, clearer estimates, and better coordination. If those areas improve, I believe the overall customer experience would improve dramatically.

I called for the $20. AC tuneup. 2 men, 2 vehicles showed up. Strange, one was an estimator. Found…read morelot's of faults with the furnace. Outside, the tech told me the connections were stripped so he couldn't measure freon content. TWICE. They urged immediate replacement of both units as well as the hot water heater. After they left, I had no freon in my system that was working when they arrived. I had a 2nd opinion provider visit that conferred no freon and showed me the connections were perfect. Mission lied to my face TWICE! I will never use Mission again. They had a great reputation until a conglomerate bought them out. I wish I could give them a zero rating.

So happy with the professionalism shown by Larry C. and the whole Air Care team. I am very pleased…read morewith the maintenance program and hope to have this fine company in my corner for years to come. Kathleen Missman June 8, 2026

It was a Friday afternoon, 80 and our A/C was not blowing cold air…read more I started a project on Yelp to get this resolved after I texted my regular guy and didn't hear from him. Air Care got back to me quickly and said they could come by on Monday between 9-11. There was one company that replied over the weekend but they had no reviews, so I didn't engage with them. Come Monday, Air Care was a no show, no call by 11:30. I called them and talked to Josh. He apologized and said their system didn't let them know I had an appointment. I knew I was texting with AI up to that point, so I accepted his apology. He told me they would have someone out between noon and 2. The technician showed up 20 minutes later and had the bad capacitor replaced and the spring service done in 20 minutes. Air Care came through in the end and got out A/C working again. My wife and I appreciated that and would hire them again.

If you need help with plumbing, these guys can maybe help you out. These guys do good work and also…read moredo it in a timely fasion.

Replaced the line from main to house. Fast, professional, fair price. Will not hesitate to call…read morenext time I need service.