125 gallon SPS & LPS reef system with fish…read more
I had an emergency tank removal and long term livestock storage (3-6 months) request October 2019. Then COVID happened... I understand the lag with the reinstallation, establishment and acclimation, thats a nonissue. However, I was assured my tank would be transported and quarantined appropriately and healthily...that was not the case!
Chris was very friendly, accommodating and helpful with the $3400 project of relocating and storing my tank. It WAS dingy, but it was still a healthy ecosystem!
Every time, he showed up ~around~ the agreed time, and seemed frazzled and rushed; I do understand and appreciate fast paced work. Mind you, he was careless with my respawned-dead-coral and my coral-bearing live rock. See the pics below. He broke most of the REAL coral pieces I had and "lost" or killed the rest. What I had respawned was OBVIOUSLY left in the can for months on a patio. Killing everything! I was told it would be taken care of...not the case!
After months of waiting (due to the shutdown) we scheduled a setup and he provided the water (brackish at best, 1.016) and "dead rock" and a fraction of, my coral, but not the valuable branch and stag horn coral pieces I had previously. Nor MY fish, or colonies... he did offers a few condolence fish and cheap--cheap corals (lacking color to this day) and a sob story about how he had a "bad order" that killed everything of mine and most of his tank as well. Most of what he brought died within 72 hours... All the while, I was told my tank would be quarantined for the health of both systems...definitely not the case!
After a few months of establishment with my "dead rock" and my own cleanings and water changes he calls to bring my livestock back and do a cleaning and a water change. I was appreciative but nervous, to say the least, as I had already put new animals in. However, he WAS gracious enough to use my test kit to check my basic water parameters. Ammonia, PH and nitrites (a 5 minute job I usually do myself) and add a bucket of his water, due to evap...which raised my salinity from 37 to 40.
It took another 6 1/2 months to find another 3.5" porcupine puffer, a yellow tang, that died after a few weeks, and a blue tang that actually survived, after the second try...
Previously, I had an 8" porcupine pufferfish that was VERY happy, not finicky and non-aggressive. He had a personality and, believe it or not, learned tricks! They're one of the smartest fish in the ocean. Yet, in return, I got an aggressive (wild) baby that wont eat when fed. He likes my inverts more. I've lost stars, coral, hermits, emerald, crabs and even cleaner shrimp...
After all this, I talked to him about just having my tank back, nothing more, nothing less. Yet, in a seemingly childish response he brought me a dozen 'low-grade' corals, I didn't have before, didn't want, and didn't need and refused to take them back in a effort to quell my disdain. He reluctantly agreed to a ~one week warranty on everything he delivered but when I told him all but two them were dead within days, forcing me to do a 50% water change, he shrugged it off. Leaving me with a bland polyp colony and a dying hairy mushroom.
He WAS, however, helpful with having my acrylic tank buffed to a 'minimum' standard which was appreciated.
Im still missing pieces...