It's great that there is a Kohl's location in this part of the East Bay - convenient for any Amazon returns (in the back right corner on the 1st floor), regular shopping needs, or gag gifts. The store is generally clean and organized with the customer service being decent. It's one of the few locations still servicing the Bay. Pricing is reasonable plus they have on-going sales and coupons that can help you save on your purchases. There is a huge parking lot with curbside pickup, EV charging, and disabled spaces. read more

Kohls reminds me of a Mervyns that hadn't quite found it's purpose. I loved going to that store because it was cheaper, but they had clear sections and I could find what I wanted. This one was at the edge of a mall and I came in here and found some sweaters for back to school. I eventually returned them because I found something better elsewhere. But, they are not too far from my job so this is an alternative to going all of the way to Alameda. It's fine, cute, kind of newish looking, and they had what I needed. It took way to long to find a dressing room and they only had one. Not the best, but it worked. I'd never try pants on there because I wouldn't want my sock to touch the floor. The biggest surprise was seeing all of the pallets that were stacked up against what used to be the entrance to the mall. I imagine that is to detour those who are so committed to breaking into something that they would need such a barrier. I'm tall so I got a kick at looking over the top and getting a glimpse into what used to be a great mall back in the day. One I didn't go to because... The people working there are quite helpful when you can find them. But all in all, it was fine! read more

Kohl's - Halloween stuff. - Department Stores Near Me - SAN LEANDRO, California

Located in the Bayfair Center, I have found a little bit of everything in this store. The men's selection here is decent, although I highly recommend trying everything on before you purchase it. They have everything from casual attire to sportswear to suit attire here. And sometimes the checkout line is long, but it usually goes pretty fast. This is also a good place to pick up Christmas gifts during the holiday season for just about anyone. I've done that a few times myself. The prices here aren't too bad, usually something is always on sale. This is also the place for Amazon returns, located conveniently on the first floor!! read more

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This store has been here for many years & was the first store I did Black Friday shopping at years ago. It was also the last time I tried shopping for deals. They are moderately priced, but I haven't found anything to purchase for myself in years. I generally do returns for Amazon here when needed. There is a middle aged/older guy during the weekday that works returns and he's very unfriendly. I actually stopped going during the weekdays because of him. Some people shouldn't be in customer service & he's one. All other employees are kind and I've never had an issue. I can usually find a gag gift, a random hoodie if really needed or something for my mom on occasions so they still serve a purpose. read more

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Quick and convenient Amazon Kiosk for returns, inside of this Kohl's location. The attendants are very helpful and always efficient. There's rarely a line, but if there happens to be one, the wait is not long. They eliminate the hassle of returns by just scanning the return QR code, no packaging needed. While you're in the store, have a look around because Kohls often have sales and a good selection of clothing for all the seasons at reduced prices. This is a one stop shop for Amazon returns and deal hunting at Kohls. Bonus that there's plenty of parking in the lot outside. read more

After spending $186.45, I'm wondering how that happened. I went to Kohl's for two reasons: to find my mother and make a payment on my account. I didn't plan on shopping, but the peaceful atmosphere and friendly cashiers led me to spend money. The store was clean and well-lit, and customer service was excellent. I suggest giving them a try. Ps if it were not for the coupon the cashier offered me my balance would have been over $210. Thanks to Kohls cash and a percentage coupon off. I saved a little money on items I didn't need but once I saw them I wanted them. I forgot to take pictures of the housewares that I purchased. read more

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Don't shop here. They allow pets to come and be off leash. Not one employee told them to leave.

This review is for Casandra in customer service, I witnessed how professional and respectful she was to another guess who was frustrated about an online order. she was very polite and making some great suggestions for the questions I had. read more

Customer service was extra great because of Vanessa M! She helped me find 1 single pair of pants 501's that weren't where they supposed to be. Sounds easy and it was because she sheared that they could have been moved to the 505 section. There they were. Right in the wrong place! Someone had obviously moved them as customers do. Thank you Vanessa M! You saved me another trip to somewhere O didn't want to go! read more

When you think of Kohl's you never think of toys. This store has a large selection when it comes to kids toys. Very nice toys too. Unfortunately, because of the lack of advertisement, I'll probably forget this gem by the time Christmas comes around. The store is clean and organized. There is a large selection of men, women and kid's clothing. They have nice jewelry and accessories also. If you could only go to ONE store and complete your holiday shopping, Kohl's has you covered. read more

Kohl's - Department Stores Near Me - SAN LEANDRO, California

Quality clothes at reasonable prices. Especially in the clearance section. Also a very pleasant and clean place to visit.

My mama loves Kohl's! It's one of her favorite stores in the world! She is getting older and it is more difficult for her to get out. My mama hadn't been feeling well and today she felt better so we decided to take her to Kohl's. She really enjoyed herself! But what made it even more rich, and more rewarding was the young lady at the register, Savannah Moore! Savannah went far and above to be so gracious to my mom, and help her learn of discounts that she was unaware of. This made my mama very happy! And when my mom is happy, I am very happy! Savannah, there needs to be more people like you in this world. It is because of you that my mom wants to continue going back to Kohl's to enjoy the wonderful experience, thank you for helping my mom out! read more

I have mainly bought toys and kids clothes here after I get a coupon when I return something from Amazon. I bring my kids here to run around. It's usually pretty slow here and they like the escalators inside. They have vehicle pick up and assigned spots for it. However, some folks use those as regular parking spots. It's def not as busy as the Target here but this place has good deals from time to time. Honestly, I come here so the kids can run around safely haha. It's always nice and clean as others have said. I hope it doesn't close down but I feel like it's inevitable. I don't see much business here and all the stores here at Bayfair mall are slowly shutting down. I had my first job here and it's sad watching it deteriorate. read more

The store is clean. I was warmly greeted at the entrance. The clothing selection for women is great! Having a Sephora inside is a plus! Today I witnessed a rude customer belligerently yelling to get checked out. I commend the ladies who work at the front/register section. They handled the situation extremely well. Kohl's management, please have security at the front to handle customers like this one or any other distasteful situations. The customer disrespected the cashiers, and this isn't something they have to put up with. Protect your employees. read more

This particular location is always clean, well-organized and the customer service is good! The thing about Kohl's is you'll always find the basics you need (e.g. t-shirts, shorts, socks, slippers, etc) And they always have sales and/or coupons! read more

I hadn't been in a Kohl's for several years, and I decided to look for carry-on luggage. I was in luck--they were having a huge sale with reductions of 50% and 60%. I looked on my Consumer Report app to see ratings of the luggage they were carrying. I found a cute fushia colored carry-on by Samsonite with excellent ratings. List price:$259.99 (really?) with 60% off for $103.99. When I went to check-they found that I had let my credit line with Kohl's go years ago....so, for signing up again, I would get another 35% off on most items. So, I ended up get that cute little carry-on for $67.69 + tax. Hubba Bubba!!! I also got my first pair of Van shoes. They usually go for $69.99, and their discounted price was $64.99. With my 35% off it came to $42.24. I was told I could get 35% off the rest of the day. After going out to my car and putting on my new leopard print Van shoes, I started thinking maybe I should go back in and see if there was anything else I "needed"? There was $1,000 limit to my total purchases for the day with an extra 35% off. I did find a pair of leopard shades, a sun hat, and kitchen gadget that were already discounted, and I got an additional 35% off. Yeah, team! The only thing is you have to use their credit card. I think that us where they make their money--interest and late fees, and all that. So, if someone has a hard time going over budget, this may not be a good idea. read more

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Review is for an online pickup at this store. I made an online purchase, but since the item was not available at my Alameda store, I opted for the next closest store for pickup. Located at the Bayfair Shopping Center, parking was easy in the lot. Entering the store, I was looking for a sign for the customer service/online pick-up area, but there was none to be found. Fortunately, an associate was walking by and I asked where the online pickup was located. She directed me up the escalator and to then head left to the corner. After a short wait at the counter, I showed the associate my pickup email and ID and she retrieved my order and I was on my way. Almost a perfect pick-up experience except for the lack of signage for pickup location upon entering the store. read more

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Ok my main reason for visiting this location is for my Amazon returns. Super easy process. The Amazon station is now located in the men's section. You also receive a 5$ kohls cash to spend on anything in the store with your returns confirmation. First of all, they must have new management.... the store is super organized!! All the areas have their clothes nicely folded. It's way spacious and less cluttered. I appreciate cleanliness of the store as well. This kohls has improved from my last visit back in 2020. read more

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This review is for my first visit and experience today (11/21/20) since they re-opened. Had bought some items in March that needed to be returned but Kohl's stores were closed and not accepting returns...understood. Also, placed an order online for store pickup which was super convenient. Went straight to customer service and was told that a refund could not be done and only and exchange for the amount due to time limit. A little annoyed but "Cece" was super helpful, advised of their covid policy and provided options....so off I went to find something to exchange for my returned item...by the time I returned to Customer Service it was about 6 customer deep (ugh!) and only 1 person at the counter...fortunately, Cece was super efficient, got that line moving quick while keeping it friendly and professional ! I wouldn't usually write a review for this place but Kohl's and staff made it an amazing shopping experience while keeping it safe: * Floor clearly marked for social distancing * Counter disinfected and wiped down after each customer * Staff wearing masks, plexi at all the checkout * STAFF was wonderful! Cece in Customer Service is like that commercial "she treats you the way you want to be treated...old school customer service...and the person who checked me out was super friendly, efficient and ensured I got the better percentage off since I had a Kohl's card. The return, pickup, checkout process was seamless with excellent safety protocols to alleviate any fears/concerns ...the 2 ladies who helped me today are definitely prompting me to do their www.kohls feedback online. :) Note: This area isn't my fave place to shop (a little rough) but that does not affect my rating for Kohl's today :) read more

My experience was very good ! The checker was very friendly and helpful! When the line start getting busy immediately they call another checker was very good because I was in a hurry .. read more

I am so disappointed in Kohl's. I overed Catana Wedge sandals online. The shoes cost $38 total for shipping and handling $50. Well I took the sandals to have tap plates on them. I found out from the shoe repair place the heel was glued on like it might have been repaired. A strap on the sandal had been glued back together. Kohl's you don't have worry about me ordering anything ever from your store. read more

I love Kohl's! I actually have a credit card with them! They are absolutely amazing! The kohl's cash is what has me hooked! I believe every $50 spent you get $10 kohl's cash! Yes you heard that right! And that's on ANY PURCHASE! So if you buy something that's $360 before taxes. You get $70 Kohl's cash!! To spend on whatever you want. The only thing I don't like about the Kohl's cash is they can only be redeemed during a certain week. On your Kohl's cash it'll have redemption dates! But that's really not that big of a deal. So worth shopping here! You get free money when buying stuff (even though sometimes some items are just way over priced in my mind, either way you got some extra cash to buy something else! I do take 1 star off of this store though, because it seems like they're always low of staff. I can rarely ever find anyone to help me! And the older asian woman who works in Jewelry, is the rudest woman I've met!! Anytime I go in to look at the Jewelry & sales they have (which let me tell you guys Kohl's always has AMAZING DEALS on Jewelry. They have anywhere from 30-70% off Jewelry certain times of the year. Then you can find coupons to use on top of the sale & if you have kohl's cash as well. It's like a triple steal!! You just have to look our for the deals. But anyway, if I ever see it's her on duty, I'll just forget about it or ask someone nearby for help. Anything to avoid that rude woman! read more

Kohl's - Department Stores Near Me - SAN LEANDRO, California

Okay... this review is for an online order. AND - there is no where that a review or question or concern can be asked of Kohl's corporate. I ordered a men's tee shirt in 2XL and received a 4XL! The shirt was returned - but no one to ask about the sizing... So, I ordered it again thinking it was just a one time tag marking mistake. Nope - the second shirt I received was the same! I ordered a 2XL and received a 4XL! The shirt was to be a Christmas gift - well, that didn't happen as the shirt received twice - was the wrong size! So, who do you ask about this issue? I talked to the shirt manufacturer customer care via email and the response is, "In the pictures you provided it looks that the retailer put the incorrect size sticker on the item." How does a customer remedy this problem or get Kohl's to see/know the problem? I have nothing bad to say about Kohl's San Leandro... I had no problem taking the shirt back. But I do have a problem with not being able to get in touch with a human about this type of issue.... Kohl's - NOT good customer service on this one! read more

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We've been returning Amazon products here at Kohl's San Leandro and they would always give you a $10 off (per one transaction) plus 35% off (if you open a card with them) and lastly a 20% off if you use the previous 35% off. So after so many returns, we finally used the validated discount (only the $10) that was given to us. Husband and I decided to pay separately since the $10 off is only per one purchase/transaction. When we were about to pay they suddenly said oh you can't use the $10 off for toys. So of course we've got somehow no choice since we are there on the spot already we decided to pay them. My concern is.. It's false advertisement and they should've printed that TOYS NOT INCLUDED on that discount paper. We wouldn't even know if its real or not about that rule so yup! Now i dont wonder why Kohl's has only low reviews here. read more

Kohl's - Department Stores Near Me - SAN LEANDRO, California

I'm writing this review to complain about the manager here. The elevator was not working and so an employee called the manager to see what he can do.. the manager seemed like he didn't care to help me, I had a stroller, two toddlers and a baby. Basically his reaction was like sorry you'll have to wait for the elevator to be fixed but I had already waited about 18 minutes and I had to leave to pick up my son from school. I told the manger this but he seemed to not care. Before the manager had arrived there was an employee who offered his help and was willing to help me down the escalator, The manager however seemed like he didn't care, nor did he apologize to me for the elevator not working. I am a nice person, I'm the one who told him sorry for the inconvenience, he didn't apologize to me, basically I felt I was the inconvenience to him since I had him help me down the escalator. He was just rude and careless. I felt I was not a valued customer and this is where I do most of my shopping. I felt like not returning after this happened. read more

The managers are RUDE and racist! Every time I go in, I get followed. I finally said something and asked for a manager, the cashier or security guard would not give me their name, apparently "she" is unavailable. I asked for the number and they gave me the general store number, I left a vm last week and still have not heard back. From online it says her name is Deydamia Obregon, so unprofessional!!! I am not going back to this place, ever. read more

This Kohl's Department Store is bigger (2 levels) than the one in Alameda, and the selection of merchandise is better. Two things that both Kohl's have in common - long lines and not enough employees to assist customers. My husband and I were looking for a certain item in the homes department; namely, a Saunder HomePlus Wardrobe. I was trying to find an employee to answer a quick question whether or not they have it in the store. As we were leaving, I did see a helpful employee who answered my inquiry. Apparently, Kohl's does not carry home furnishings on site. That type of merchandise has to be ordered online through Kohls.com. There were a few nice sales items (Elle's colorful tops, Chaps purses/shoulder bags, men and women colognes). The only drawback: the lines to the cashier were long, I did not want to wait and I did not have time to buy anything. I guess it wasn't meant to be to spend money on an impulse basis...lol. I left empty-handed, but my wallet still had M-O-N-E-Y, cashola, $crilla$, greenbacks - whatever you want to call it. Christmas shopping at the mall or wherever...BAH Humbug to them long friggin' lines. read more

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I'm always at this store and always the greatest customer service ! Twice the manager named dea or daya has helped me and has left me 100% satisfied so shout out to her ! read more

So I bought these Nike slippers online for my bf but we bought one size too small. I specifically took a detour to bayfair to return the slippers. I wanted to go to the shoe section to check if they had the size we wanted. Took me forever to find the shoe section because there were no signs leading me there! It's upstairs to the right, by the way. They didn't have it, so I headed back down to the registers. I waited in line. When it was finally my turn, the lady said, "oh.. I think returns are upstairs". You think? Anyway, so I head upstairs and follow signs for services, which they should really change to say "returns and pick-up" or something. Turns out their returns registers are down for the day. Such a waste of my time! read more

I usually only use this place for Amazon returns. I bought some shirts recently, and there were some kids-size shirts in the adult section. Disorganized, but clean. Home decor options are few, high quality, and expensive. read more

Shitty customer service. I was already in a long line and it was my turn. The employee was aware that I'm deaf and asked me if it's amazon related issue. I said yes. He told me to wait. He failed to let me know that there is another employee that would take care so two other customers went by me and talked with the employee. The employee did not even apologize for their shitty service or acknowledge that they made a mistake. The employee just said oh you are in the line to talk with her but there is one line to see three different employees. Hella shitty of them. It's not the end of it. I finally had an opportunity to talk with the employee that deals with amazon issue. He had a shitty face on when I tried to communicate with him on his phone. Whoa. Yes, the theme of that store is shitty. If you need kohl clothes with shit stain on it, go to san leandro! Perfect spot for you. read more

I don't shop in department stores including this one. Thank you Khols for providing a very local location for me to return my Amazon goods. I used to have to go all the way to Berkeley to return things, but this is a great idea. Plus, it gets people in their stores, which is smart. So, due to their convenience in helping me with Amazon, I will be thinking of Khols if I'm in a bind and need a gift immediately. Unfortunately, you just can't beat Amazon with convenience and price. read more

Kohl's - Amazon returns can be done here! Customer service upstairs. - Department Stores Near Me - SAN LEANDRO, California

This store is alright what can you expect from Kohl's, not much selection of clothing that I like, they carry mostly Levi's, vans, Sonoma, Nike's, underarmour and adidas. If I go for clothing I usually shop Macys and drive to Stoneridge mall for different clothing brands. To me dicks sports has better clothing selection than Kohl's does. I only stopped by because this was the only store open during 7pm on Sunday and not a lot of people around, also,it was hard to find an associate than can help me. Although this Kohl's seem clean and well organized I probably won't shop here for clothes. read more

I liked the option of picking up your order in store, without incurring additional shipping costs or wait time. Their process for picking up orders needs streamlining. The experience took longer than expected. There was only one associate at the customer service desk. It took a very long time just getting more help. The first girl that came to help retrieve my items from storage came back empty-handed. She couldn't find where the items were despite the distinct location described. I had to wait longer for a more capable associate to come back with my stuff. The entire experience took about 13 minutes or so. The online pick up service does require some fine-tuning or additional training for associates. On top of that, the survey they sent me won't send! Wow...just wow.. read more

Honestly I would say ZERO stars but that isn't an option. Just had an experience with a rude cashier, even ruder "supposed" manager, who refused to give me a name or number of district manager. Gone are the days of helpful managers who actually LISTEN to you and don't try to belittle you when you explain something to them. Longtime customer of Kohls for over 20 yrs and 11 yr customer at this particular Kohls, but I think its time for me to start shopping elsewhere and cut up my kohls credit card. Reading all these reviews and seeing that Kohls media seems to always respond with "your response has been forwarded to the leadership team at this kohls" lets me know all I need to know. The leadership team IS the problem and all you have to do is read the reviews here to see that. Sending the complaints to the leadership team IS NOT going to fix anything as they are the ones who most of the complaints are about. If the leadership team has a bad attitude, the rest of the team will also have a bad "who cares?" attitude as well. The team is only as good as the leaders and if they aren't doing a good job, then there is no way the rest of the team is going to have the morale to be a good team. read more

Never really shopped her until I found out that they do amazon returns AND every time you do a return you get a 25% off coupon on your Kohl's shopping... LOVE IT!! .... first off when you do an amazon return you don't need a box and doesn't even have to be in its original packaging just take the product in with the return barcode that gets emailed to you by amazon and they do the rest AND you get your refund within 24 hours... YAAASSSS!!!....now when i started actually shopping at Kohl's i noticed its not bad at all... they have some great deals... i especially love the home decor and home appliances area... not a fan of their shoe collection or clothing options... maybe some sports wear but that's about it for me... actually happy i tried the store... it came in super handy when it was time to Christmas shop and i had all that Kohl's cash handy.... try it out! read more

Rarely do I shop here. The store is always very clean & employees are friendly. How do I know you may ask... they now partner with Amazon so you can drop off returns here! I'm here alot! Makes my life so much easier. read more

The store is always neat and organized. There tends to be enough staff during the non peak hours (at opening and at closing) but otherwise lines can be long. All it takes is really one needy customer and just two cashiers and one can be waiting over a half an hour to get out. I go here often for housewear items. Their women's clothing, while cute on the hanger, just never fits me well. I have found a few gems here and there amid the search but for the most part their clothing just looks either too baggy on me or there's not enough room for the bossum. However, for men's wear, they have awesome deals for my husband and the men in my family. Just know that Levis can never be used with a coupon, but other than that, most items are sale can be used with one. Today, I was hunting for new bath mats. Both Sonoma and Apt. 9 brands have great bath mats that have rubber backings to stay in place at reasonable prices. They were on sale today. I scored big in getting two sets, one for each of my bathrooms, for under 50. Considering how expensive mat has gotten over the years, I felt this was a bargain. I also picked up a cute Easter decoration at 1/2 off. It was a good day shopping here. read more

At approximately 12:10p after getting off of work I decided to meet my mom at Kohl's at the Bayfair San Leandro location because we had seen a great deal on luggage I met my mom outside and walked in with her. We walked straight inside to the luggage department as that was our intended purchase. We stopped at nothing before. Upon looking at our intended purchase we realized it wasn't the best option for us as it was poorly made and one already had a hole in it, so we continued looking through different luggage to find our best options, this requires us to look through and inspect the luggage as we wanted to get the best for our money. During this time, my mother first noticed people walking by with walkie talkies blazing. She then noticed an employee come around the corner, stare and me, and ran away laughing; completely unprofessional. As a little time went on more and more employees started walking by, and around us and watching us. My mom started getting irritated as I tried to brush it off as I understand the retail side of things and thought something else was going down around us having nothing to do with us. So i tried to mind my own business. Then more and more people started walking and running around us again with walkie talkies blazing I started to realize it was because of us. We had about 4-5, maybe more employees stalking us and in a way I felt trying to intimidate us to leave. At that time I was irritated but I also knew I had done NOTHING wrong, I still tried to go about my business. As I seen my mother starting to get visibly upset as she said she felt like she was being attacked I just wanted to wrap up our purchase to get her out of there. Sure enough, they followed us downstairs to the checkout lane and proceeded to watch us check out. Two, in particular was a shorter African American female with glasses accompanied by a taller Hispanic female hair back in a bun. My mom was visibly uncomfortable and mad because she had never felt this before in her life and knowing we did nothing wrong but trying to make a purchase irritated us even more. The girl at checkout was actually very nice given the circumstances. I knew they were watching us so I preceded to help her open all luggage to insure them we were not the thieves they assumed we were. I even attempted to open an account handing over all my personal information if they so happened to think I was stealing I knew I had nothing to hide. Checkout was a success besides the glaring eyes all around us. We felt so uncomfortable and have never been treated as if we were in a place we weren't supposed to be. Why? All because we wanted to make a purchase like a normal customer? Or was it my uniform that they just suspected or judged? After taking out purchase to the car we were so irritated and my mom was visible upset which made me think it over. We should not have been treated that way. At all. So I went back in and asked the cashier if those ladies were management. She said yes and I proceeded to ask for their names so I could document. For some reason she was hesitant and seem to not really know their names. How do employees not know the managers names? Really? She ultimately came up with Chenia and Shannon... I don't even know if spelling was correct or if those were even in fact their actual names. Found out that Dey is the manage read more

They have a huge selection of mens T Shirts at great prices! I saw 2 patriotic shirts I wanted which were 2 for $10 dollars but looking at how slow the line was moving made me think twice, put the shirts back down go elsewhere. It's not that I'm impatient but it looked like there was not much of an effort to make the line moving according to what I saw in the store. If they had more cashiers in there, I would consider going back in and purchasing what I want. But the lines made me rethink my purchase. read more