I shop at Kohl's a lot. Lately the prices and deals seem less. However, I still am drawn to shopping here. One big reason for why I love Kohl's is because they give back! Every year they welcome in Thrifting 4 Gifting, a nonprofit that funds a program that provides new school clothes to low income families using Kohl's gift cards that T4G purchases from Kohl's. It's amazing how much this helps the families and kids with back to school. Kohl's employees staffs the registers and cleans up after. It's obvious that the Kohl's employees are also thrilled about helping out to give back. Kudos to Kohl's and T4G! read more

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Service, in regard to Amazon returns? Excellent! I don't know if Kohl's employees are also Amazon employees, but everyone is very nice at Kohl's. The store is always clean and well organized. Their prices are low to moderate with a nice selection of clothes, makeup, gifts, lots of doggie goods and even luggage. It's a pretty quiet store. Hoping biz goes up for them. read more

I take all my Amazon Returns to Kohls and I happened to be taking some returns on Black Friday. On my way out I checked their large selection of air fryers and found the cuisinart air fryer toaster. Normally priced at $269 and on sale for $159. I was able to use the 20% off coupon from my amazon return and then the super nice lady at the register applied the extra 15% off coupon on top so the final price was $115 which I think was a super deal. read more

Kohl's - Department Stores Near Me - MURRIETA, California

Store was clean and staff was friendly. The girl at the front was very helpful in finding the shoes i was looking for.

This store has a huge selection of goods but really I'm here to say the service is excellent! Kristen helped me find the perfect slacks for my two boys. Rosalva, one of the store managers, had such good vibes! Loved her energy. She made shopping a fun experience! read more

My favorite store I have been to many Kohl's And honestly this one is the best one in my opinion. It's not messy, great selection and sales And I have always received a fantastic customer service. read more

I shopped at the Kohl's in Murrieta today to find 2 more throw rugs to match 2 I already purchased days ago; they are runners for my staircase. The Murrieta Kohl's didn't have what I wanted, but April the cashier called the Kohl's in Menifee and found that they had 2 at that store. I had other other items in my cart, and April suggested if I got a Kohl's credit card (which I applied for) I would get 40% off. She also saidthat when I buy the rugs at the Menifee store they will also apply 40% off. However, I went to the Menifee store, bought 5 runner carpets, and at the check out the cashier said they wouldn't apply another 40% to my purchases. Next I went back to the Murrieta Kohl's and fortunately got to talk with April and she solved the issue. She was great. I'm happy with the prices, happy with the help I received from the Murrieta Kohl's store. read more

I've never left a review for khols, but today was an exception. Today I met the most beautiful cashier. I bought some popcorn and men's shoes. She was just so kind and helpful! I've never been treated with such great customer service at this store. I regret not getting her name but I believe it was register (1) by the entrance. She had really short brown hair and it was 6:20 PM on 7/13/25. I wish more stores had more employees like her. :) read more

My review will be short and sweet like my recent experience at Murrieta Kohl's. . . I usually get my printer ink from Costco but when I went to get it they no longer carried it. With gas price going up I decided to go online instead of driving around town racking up $100 in gas bill. Lol Found off brand ink at a fraction of the price and ordered it through Amazon Prime, with free shipment and return I was ok taking a chance. Sadly, it didn't work out, but happy the item was able to be returned to Kohl's. It was easy as 1. Take item to store 2. Show return label from phone 3. Get receipt for proof of return (literally took 2 minutes total) Couple hours later credit showed up on my account. It was such a great experience I would "return" again to Kohl's! Yelp ya later! read more

Went to Kohl's to pick up some curtains....Kohl's no longer sells curtains. Ordered curtains online...it's now been 10 days!!! In this day and age of same day delivery, I can see why Kohl's is going out of business! read more

I haven't been here in years, but I went today to get a gift card for a friend who loves this store. I happened to find a blouse for myself also. I went to the register. The lady asked if I could "sign in" for their "points" or whatever they call it. It had been so many years since I'd been there I didn't think I had that, but she looked it up by my email address. Cool. Now I just want to pay and get out of there. I went to use my debit card and she asked if I wanted to apply for a Kohls card. I said no thanks. She just went on and on about how much money I would save. She asked 4 more times, and each time I said no. Finally I just put my debit card away and walked out. read more

Extremely disappointed! So last Christmas 2021 I bought a nice bottle of perfume for my wife called Amazing Grace from Kohl's it's an unbelievable smelling perfume problem is is that the sprayer doesn't work anymore so we took it back to Kohl's spoke to a store manager by the name of Jose? which I'm sure he was just doing his but this customer left unhappy because I do not keep receipts nor could I find which card I used to purchase it on I brought the bottle in that you see in the picture almost completely full but you can see by using it that the sprayer within the mechanism does not work I was happy to replace it for the same bottle well they don't have the same bottle so basically I am being told I am Sol not real happy. If I go out and spend 60 80 90 bucks on perfume in the sprayer stops working I should be able to return. one absolutely dissatisfied customer. Mr Kohl's this is not how you keep current or future customers. read more

Kohl's - Amazing Grace - Department Stores Near Me - MURRIETA, California

Years ago I would have given this kohls five stars. They've really gone down but I feel like it's kohls in general. Any offer they give you are more than likely not applicable to what you're purchasing. I use to love the easy returns--now their return center is Only for Amazon. They combined kohls returns with their normal check out... I don't think I've ever waited so long in a line just to return something. I had to wait about 10-12 people in front of me just to return an item while the Amazon return had one person. Horrible change. The product of the clothing sold in stores has also gone down in value and amount of sizes. Save your money and time and shop at Target instead. read more

We purchased a pair of pants on Amazon. The seller sent the wrong size. We went to this Kohls store to have them send back the wrong pants. They gave us a very small paper receipt. Weeks later we get an email from the seller saying they have not received the pants and they are charging us $54.00 if we do not deal with this by July 23. We went back to Kohls. They tell us too bad, they cannot open up their computer, find the record of the pants they sent back and trace back to where the pants went. They tell us you have to have the little paper receipt which l can't find. So now we are out $54.00 due to Kohls. We do not recommend using this store for any future Amazon returns. And whatever you do, do not lose that little paper receipt. read more

Love this Kohl's. This place always takes care if their customers. Received a air fryer for Christmas and used it once and the handle broke off. Didn't do anything crazy, it beeped like it was done and I went to pull the basket out and as I pulled out the basket the handle just snapped off! It was brand new! We took it to Kohl's where it was bought and explained what happened expecting them to question us or give us a hard time. They simply said to go grab a new one. I was shocked! Now that's customer service. I kinda wanted a different air fryer since I was skeptical of the other one just breaking but as it turns out it's a great air fryer. I think we just got a defective one out the batch. Literally took us less than 5 minutes and we were in and out. Couldn't be happier! Highly recommend this spot. I'll be going here first to look for whatever I need from now on! read more

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Nice people, always clean! Lots of options and hella coupons. I love this kohls . Everyone is just so friendly, I always bring my dog with me too read more

Will NEVER shop in this store again! First they won't let me try on clothes so I have to return them. Them I have to run around the store to find the customer service department. When I couldn't find it I waited in the regular line until they informed me I had to go back to customer service. Then I had to get refunded in cash, debit card and store credit. Then the rep told me I could keep the Kohl's bag or I needed to go deposit it in the recycle receptacle if I didn't want it. On top of all this, you have to wear a mask in their store even though most of the country has moved on. This store is a joke! Bye bye Kohl's! read more

Skye, the cashier I unfortunately had was snarky. She made a mistake while ringing me up then made comments at me as I'm leaving to upset me further because I didn't thank her. Not wise. RIDICULOUS behavior from an employee. Don't try to troll your customers, focus on your job and maybe you'd do better at it Skye. Gave two stars because I found two shirts for my son that he will love and other employees were kind. read more

The racist old woman at the checkout made my latina wife AND HER MOM open their purses after she accused them of receiving too many Kohl's cash back coupons? What the actual F. She was rude and treated them like thieves. If I had been there I would have raised hell. Guess what, they didn't have any coupons read more

Yet another disappointed customer. How sad is it that in the world of retail where more and more stores are closing every single day an organization would put someone in charge that would rather save $30 for their company through price matching a direct competitor. Regardless of what the competitor is, it's still a competitor any company that sells the same products as your company is a competitor. It is absolutely disheartening to know that an organization would rather save $30 then gain a customers loyalty, and their hard earned $250 they were prepared to spend in their store. From someone that could've just ordered online versus coming into your store and keeping your doors open it is completely understood that people are not wanted in your store for anything other than Omni channel purchases. And to the assistant manager Jesus, thank you for making this decision for me. read more

If I could give it 0 stars I would. I recently moved out to the Temecula area & I personally love kohls but I will NEVER return again. Maybe I don't look like the normal people from Temecula or something but I felt extremely uncomfortable in this store. Many of the employees were looking at me suspiciously & as I was leaving the alarm went off & I went back inside & THEY left a tag on one of the clothing items & apologized for the "inconvenience". I completely understand that they needed to check my bag which was not a problem at all but for them to look at me crazy & for them so make a mistake while judging me is so disgusting. I won't be returning to a kohl's again because of how rude & nasty the employees are at this location. read more

This really for many Kohls. Tonight Channel 2 ran an expose on Kohls cheating customers by raising prices by covering original prices by higher prices and then calling it a "sale". In some cases there were upto three stickers with higher prices overlaying the original sale price. They went to five Kohls in the LA area and when the manager was confrunted he said that it was justified. I have long since thought that our Murrieta Kohls was doing stuff like that and now I believe that I have been right all along. I am going to post this on facebook as well as email it to all of my friends. I am also done with Kohls and will not shop there again. read more

My happy place! Love their deals and variety of things all in one store! So don't ask me where I got my clothes I'm wearing cuz they're all from kohl's lol read more

Most incompetent staff behind Amazon returns and customer service. Just waited 20mins for a return and this lady got in the wrong line and cut everyone off. There were 6 people behind me. I let the lady by the register know and she just shrugged her shoulders and said "oh well". No apologies. So freaking rude. 1/28/24 @ 1:30pm read more

I was in on Thursday, desperately looking for a Jean jacket for an upcoming trip. I was helped by Lily and it was honestly the best customer service experience I've had in a very long time and possibly ever. Bless her heart she helped me with absolutely everything I had asked and was looking for. Not only did she help me look for different brands of Jean jacket around the store, she called other stores in the area for me when they didn't end of having my size. She did all this while being so sweet and not making me feel like I was bothering her. I don't think I've ever received such great service and kindness from a clothing store. I made sure to ask her name before leaving because I knew I wanted to make a review for her help and this location. Thank you so much again!! read more

Just had a pretty annoying trip today. Dress pants were disorganized and sparce. Items were on racks for the wrong brands and I couldn't find a digital price stand for the brand I was shopping for. Luckily found a pair in my size from another brand as I was leaving. Dressing room was absurdly dusty with large clumps of lint all over. Like, sooo much. After the kind lady at checkout asked me if I'd like to sign up for a credit card twice and I stated no both times, she repeated the perks and stared at me while I was waiting to swipe until I had to reiterate that I told her no twice already. I was very polite and straight forward but it was still a very awkward interaction. Very pushy, like someone selling clothing on a street alley. Considering finding another department store for the items I purchased here for years. read more

Never had such poor customer service. Got at Kohl's at 6 AM did two hours worth of shopping for Christmas stood in line for 30 minutes. My card got declined I told the kid I would be right back do you see what the problem was apparently a payment was due a couple days ago so I paid the balance off. Went back to pay for it and the kid told me I needed to get back in line. Even after speaking with the manager they wanted me to stand in line for another hour. Sorry calls you've lost a customer read more

LOL I did a Amazon return 2 items at different times LOL They ripped off the 25% off coupon. So I would not get two 25% off coupons and made sure I only got one coupon LOL HOW F K N PETTY can you f k n be LOL as if I want to even buy anything at kohls anyway I only like the 5.00 coupons that way I get free stuff LOL They say there's a limit of one Amazon return per day LOL THEY TOTALLY LIE They just make that sh t up I asked for that in writing LOL but of course they have nothing in writing because it's a da m lie!! How fkriggn PETTY!! read more

NO MORE shopping at Kohls in Murrieta, Calif. My Husband & I will shop elsewhere. Too many employees are 1. Rude 2. Not knowledgeable about products they are selling. read more

I ordered a weighted blanket for pick-up. I was handed a box that was torn to shreds & the blanket was just stuffed in there hanging out the top and the sides. It looked like someone else used it & stuffed it back in the box. I told the desk clerk "I can't give this as a gift" & wondered why your store would even think of giving me this esp. during this Covid-19 pandemic. The clerk called for help from the home dept. but nobody showed up. My husband had to go over (self service) & take one off the shelf but all that was left were blue, not the gray one that I originally ordered. read more

Kohl's - This is the box they handed me. ( in-store pick-up) - Department Stores Near Me - MURRIETA, California

I use to love this store I would ask for gift card for birthdays and Christmas gifts however ever since they renovated it 2021, I cannot find anything I like any longer, especially since they took out the area that had sunglasses, purses, belts and jewelry. So I don't even bother walking into this store anymore. I have stopped asking for Kohls gift cards. It was my go to place for everything now I cannot stand this store. So sad. read more

One of my favorite stores to shop at. This is the closes clothing store to me. I can literally walk there if it weren't for the amount of bags I purchase when i go. The employees are very friendly at checkout. The lines can get long. I have a rewards card which is beneficial for coupons and special promotions. The Kohls cash that i receive in the mail is probably the best part. It gives you ten dollars to spend without any restrictions. I usually tackle the clearance racks. There are so many here and they have such a variety on them. There are plenty of dressing rooms located around the store to try on merchandise which is very convenient. read more

I was talked into opening a second account by the cashier because I could receive 35% off everything I purchased that day. She must have been on commission. I purchased two items, and I only received the discount on the lesser priced item. I purchased a backpack thinking I was getting 35% off, which I wouldn't have purchased at full price. I only realized this today, 30 days after the purchase and I had since closed the account since it was ridiculous in the first place. read more

Janelee was very nice and helpful. We couldn't find what we were looking for and she came to assist us, brought us straight to what we were looking for. :) read more

Rezan is the worst cashier ever. She has no personality what so ever and is super slow and apparently hates her job because she doesn't do it very well and makes everyone seem like they are an inconvenience. Was hoping to get a survey with the receipt, but maybe she took it because she knows she is awful. Her service alone makes me never want to come back to this location. Her tone is worse than Ben Stein's character in Ferris Bueller's Day Off. read more

First floor innovation store. This location is clean and tidy. Wanted to check it out since I work for the company. I was impressed on how neat the merchandise is displayed. Merchandise is not jam packed with stuff. Place is very shoppable. Makes you want to buy things there. Employees are friendly here when I left one of them said 'Have a Great Day". Made me feel good inside after she said that. FYI There are other stores in this long updated strip mall. Lots of restaurants to eat near by the store. Plenty of parking also. They have mini shopping carts where you can put you're items in as well. read more

Kohl's - Department Stores Near Me - MURRIETA, California

Ordered three items online. Received two. Have been trying to get someone's attention over this and everything prevents you from getting in touch with a live person. There is no customer service, only a fake "chat" where they have canned responses. This has been going on for two months now. read more

It is a dying business, they've tried to cater to all and now cater to few. Rumor has it they are for sale, hope newer ship can help.

My five-star review is because of the outstanding customer service I received via phone from Maggie on the evening of March 3rd, 2020. She helped me to locate an order for pick up. She was extremely patient, checked back with me often, and never once sounded annoyed with my questions. I appreciate her diligent efforts in locating the order. Thanks again! read more

This is not for murrieta. But I called the kohl's customer service call center. The employees in the background so loud and talking about their personals... it was hard for the agent and I that I was on the phone with to even hear one another. I had to tell him to tell them to use their inside voices. The unprofessionalism... whew. read more