I spent there almost hundred dollars and they did not put some stuff that I got in the bag I just walk out the door and I see that the mist is missing because I wanted to put it in my bag and I cannot find it disappointed read more

They had good prices however nobody was near the dressing rooms to assist even though they had a sign that says to wait for a staff member to assist you. The prices are really affordable, and I will probably come back here again. read more

Unfortunately they are following a bad trend I see in clothing places. 14 days to return items, no refunds. The only reason I gave 2 stars instead of 1 is at least you can try on the clothes. read more

The wait in line was and is out of control! One lady ringing up guest . Sales people don't give a shit about the customers . Never will shop there again . Oh wait they are going out of business ! read more

I shop sometimes at Charlotte Russe. It's a hit or miss, sometime you can find great clothing and other times you don't. They have a big selection of items in the store. They also have a big selection or dresses and sale items. I still like to come sometimes and peek to see if they have any new products. read more

I came in to shop for my teen daughters and the cashier was on a ft call I literally had you wait for him to finish his personal call. he was beyond rude. I've only seen a toddle drag that bad after being told to go to bed. OMG then he stopped ringing me up to text message!!! What happened to being presentable this guy wore the most wrinkled shirt he could find. Presentation Fail service Fail just worst shopping experience ever! Never will I drop a cent at this place again! read more

The customer service in this store is absolutely unacceptable. I went in and found a few items marked down so I decided to purchase them to later find out I was overcharged. So I spoke to the manager about them and she refused to honor the price on the items. When I asked for a refund she then rolled her eyes and walked away so I went up to the counter and asked the employee working there for a refund instead. The manager then radioed the employee from a few feet away speaking bad about me and making fun of me to the employee that was giving me my refund. The employee then laughed as I was standing right in front of her and radioed her manager back and was talking bad about me right to my face. read more

I went to the store at 6:46 on a Sunday and they told me they were closed and didn't allow me in. The mall closes at 7. The employee who told me they were closed also said the manager Ana was busy. So unhappy with the customer service. Never coming back read more

Last week I visited this store during a shopping trip with friends. My friend was looking for items very specific for a wedding she's going to. We ended up purchasing an item here but after we stopped by Victoria Secret, we found the same item in a nude color closer to her skin color. So we went back, to do a return, and the girl behind the counter seemed so upset/unconvinced by the return. She even went on her radio and said "yeah, she bought it like 5 minutes ago." Her tone seemed so rude, I almost thought she was going to deny the return. I asked her if she wanted me to put it back, because it seemed to ruin her whole night, but she said no. The item was returned unused and unopened; and with a receipt. I work retail, and that's the best return a sales associate could ask for! I'm disappointed by the customer service here at this store. But, I do love their clothes. I think I'll just buy items online instead so no one is unconvinced by me. I'll give her the benefit of the doubt, maybe she was having a bad night. :/ Disappointing. read more

Went to this store yesterday to do some shopping. Probably the best customer service I have received from any retail store. The girls & manager are super helpful. The girl in the shoe department went above and beyond to help with any shoes we needed and in the fitting room they offered to get us different sizes if needed for anything we tried on. I'm not a regular at Charlotte Russe but I'm going to stop by more often! read more

I was completely appalled by how the manager Ana treated her employees! She was so very rude, demanding and unprofessional. I'm not sure what one employee did or did not do, but Ana should not have berated her at the register in front of other employees and customers. I won't shop here again. No one should ever harass their staff so cruelly! read more

The ladies here are very friendly, specifically this one young lady I wish I would've gotten her name right off the bat she asked me if I needed help and right when I told her I didn't she backed away and let me shop not like others who are all pushy very sweet girl she was also playing with my son a 1 1/2 year old boy who was growing impatient like his father!! when I was trying on a few dresses she complimented me even though I knew that girl was lying Lmaaoo! she told me all the deals of the day! Was a great experience overall! thank you! read more

I liked this place. It's a big store so they have a lot to offer. It's just like any other Charlotte so there's nothing special. Staff was friendly though. read more

The workers at this store have great customer service they greet well and make sure you have a good experience, also everything in this store is a great deal XD so go check it out !! read more

Will not be coming back to this location. Stood there for 10 minutes and no one would help me. Even when I traded to flag someone down. Then one of the workers pushed past me saying "excuse me" but pushed me into a rack. I almost fell on my butt. She saw but didn't say sorry. Needless to say; I drop what I was going to purchase and walked out. read more

This particular location has wonderful customer service and is always happy to help you. I made an exchange there without any hassle at all.

Love Charlotte Russe specially Vanessa and sara are the best always helpful kind their is also around lady I don't knw her name is sweet too always have good customer service when I come here and the style is great and prices reasonable thanx girls . read more

Everytime i come in here even if i don't find what i need they are always super nice and helpful! The clothing is cute and very tasteful! I feel that it's higher quality and they always have deals goin on! I really love all their jewelry as well, it's inexpensive and doesn't turn my hands green lol! Thank u ladies for making me feel comfortable when ever i visit your location read more

One of the best customer service I have received in a long time! I was looking for a bodice or whatever and they didn't have my size. When I went to the register, the lady asked me if I found everything okay. I said I didn't find that in my size, but other than that it was good. She asked me what i was looking for and my size because she thinks they have some in the back. I showed her and she went and found one for me! Every other time cashiers ask if I found everything okay, I feel like they don't mean it. But she was phenomenal! read more