My girl Krista hooked it up when our coupon wasn't working. She was friendly and talkative and really helped us saved a lot of money by doing us a solid by acknowledging the coupon and honoring it while not being able to follow protocol due to technological failures. Kohls has really great deals and great customer service read more

The cashier, older looking man, was so rude! He kept huffing and puffing over something that was out of my control. I was dealing with a problem that was out of my control, internet wasn't working so I couldn't pull up my kohls card. Anyways, he was growing impatient although I was apologizing over and over again while on the phone with customer service. My kohls card stopped working so I got on the phone with customer service and again... huffing and puffing. Customer service finally told me that my card was available for usage and all problems were resolved but somehow my card, with a balance of more than 500, was still "declining" in which the cashier was saying so loud, but it's okay, anyways he kept saying my card was declining although I had not inserted, tapped, or even enter my phone number. read more

The cashier was rude towards my wife because she wanted to return a kid suit we purchased which was the wrong size and said we can't because we didn't buy it at that specific store. since when we can't do this when literally it's the next closest Kohls. read more

It's been a while since I came to this place. They have a huge selection of inventory. You can see a lot of staff where they will assist you and help you if you need anything. The floor was clean and neat. I went to the mens section. I search for their products and look for clothes. When I'm in a shirt area. I looked at the price of it and it was pricey. But the quality was good. It was cotton. The shirt was worth the price. I purchased a plain beige shirt, an anime shirt design with a color of black and white shirt with a statement design. I like the quality of the fabric! Aside from that I also bought shorts. It's perfect for the shirt that I bought. Highly recommend this place. read more

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First time for me in a Kohl's. On the surface, it looks okay. Aisles seemed a decent size and the displays were neat and organized. The home section looked more exciting than the clothing sections. I love to shop (mostly online), but when I can walk out of a store without being tempted to buy something, well that's a m'eh. Just for the record, I normally would not stop in here as Kohl's is not on my go to list of places to shop, especially this location. It is a pain in the ass at most time to get out of the parking lot. But I had to return some items to Amazon and Kohl's is now the authorized free way to ship things back. Once I saw UPS wanted $20 each to return my two items, I opted for the free option at the Amazon drop off at this location. The Amazon drop off is on the first floor near the escalator. The young woman working there was very bubbly and happy, so guessing she works for Amazon and not Kohl's, based on some of the reviews I have read about customer service. If you are driving to this location, I would recommend parking on the upper level, which is accessed from the Octavia Street (left turn lane on Forest Preserve, going east). There were not many cars up there and I was able to park by the Kohl's door. Also you can leave via the Montrose exit to get to Harlem, Forest Preserve or Irving Park to avoid the crush of people coming out of the parking lot, trying to get to Forest Preserve Drive going east. Since this is on the way home, this will be my new drop off items I need to return to Amazon when the need arises. read more

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This location is fine. All Kohl's have a confusing layout and expensive prices but they merged with Amazon for returns to they are winning!

Here with my wife to do some returns. While shopping, she found a couple of items she wanted to try on, but we walked a full circle and couldn't find the women's fitting room or one that was not blocked off. Finally we asked and were told it's upstairs. Wow, only one fitting room is open and is upstairs, how inconvenient. If you want customers to purchase clothing, it might be beneficial to open up a few more fitting rooms. Otherwise, it's a very mellow Sunday morning at kohl's, and I believe it may be time to try a different kohl's location. It was difficult to find an employee during our shopping day. read more

Kohl's - Department Stores Near Me - NORRIDGE, Illinois

I went in for an Amazon return and granted it was late at night near closing but it took forever for anyone to help. And it took four different calls over the PA asking for help when I tracked down different employees to ask for help who said they couldn't do Amazon returns. Despite not getting the chance to do my return for a while the people who tried to help were nice and polite even at the end of their shifts. The place looks clean when I head in, too, and the parking lot and easy access to the store are big benefits too. read more

This location was by far the messiest Kohl's I've ever visited. They do not have much product and just seemed like I was walking around an empty store. The jewelry area was so crammed against poles and misc. things that I couldn't even get close to it. I was on a mission to purchase the items I needed and found something decent. When I got to the register the cashier was very pushy in trying to get the previous customer to sign up for a card. The girl looked at me and shook her head several times after she was asked four times if she was sure. Once I was next, she gave me my percentage off and I immediately told her I was not interested and luckily didn't push with me. read more

Kohl's - Department Stores Near Me - NORRIDGE, Illinois

I walked throughout the men's department with my husband last Monday and I was disgusted! Clothing was splayed out all across the floor, crumbs spilled in an aisle, and carts and clothing racks pushed out from your employee door. I had only returned today to shop for myself to see it was finally cleaned up properly! 1 star! read more

I went here in Kohl's to return a product in Amazon and also for window shopping. Parking in here was very easy. I was greeted right after I walked in and the store looks pretty clean. I immediately went to the Amazon return but unfortunately there is a long line but I waited patiently since I also have nothing to do at home. It is my turn and the staff in there was very nice and friendly, she scanned my return code and printed my confirmation and it was finished. I then proceed on looking for items I might like inside. This particular branch is not the biggest but it was also a bit spacious. There were a lot of good items that are well organized. I found a interesting dress and it has a fair price so I decided to bought it. I had a good time here in Kohl's. Great place and great people. read more

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I used to frequently patronize Kohl's until I found the joy of thrift-shopping. Now I feel shopping at Kohl's is a little frustrating. Here are the reasons why: 1) their deceiving coupon strategy: I went in and checked out the thermal underwear for hubby. I had a "$10 off $40 purchase" on certain brands specified on the coupon. Hubby's thermal, after their "amazing 25% off in-store discount," it came out to be $33. In other words, all I had to do was to add an item worth of seven (7) bucks! Was this task easy? Heck no! I had a choice of either grabbing another style of thermal underwear or pick a pair of socks from that specific brand in order to qualify for using the coupon. Oh wait, this pair of knee-high socks wouldn't do it, because after in-store discount, it was $6.75. In the end, I went with the over-the-knee socks, since I've spent almost an hour trying to brainstorm all the possibilities for an eligible purchase. 2) their messy clearance racks: occasionally, I can give a second look on their clearance sections. Nothing is organized, so make sure your blood-sugar level is optimal before attempting to shop at this part of the store. In my opinion, the prices on the clearance sections aren't always low, unless you spot quality items on their 80% off racks. If you have coupons or coupons that link to your Kohl's charge, start doing your math again. Like I've mentioned on the previous paragraph, they have a pretty deceiving coupon strategy. 3) non-existing and phantom-like sales associates: where are they? I constantly hear the PA announcements on looking for additional sales associates and cashiers. How can I make it to the check-out lane without getting any assistance from anyone on the sales floors? Luckily, I'm a retail professional, so I do the honor to help myself. The young Rosa J. signed up the Kohl's charge four (4) some years ago, so I walk into a Kohl's location every now and then. At least they have clean bathrooms. read more

Kohl's - Department Stores Near Me - NORRIDGE, Illinois

Such rude staff! Every time you go shopping here. It's also a safety hazard not to have stair accessible to use between flora. Making people share an elevator during covid is not the best idea! read more

They have so much more merchandise than other Kohl's. I'm happy traveling to this one to find great products. As well all the staff are awesome too. I purchased the perfect magnetic phone holder for the car from here. As well an awesome chair massager. read more

This Kohl's at Harlem Irving Plaza is ok if nothing special. My grandma has bought more stuff from here than I have, including sweaters and boots. They don't make her look like Daisy Fuentes, but hey the merchandise was on sale. read more

Kohl's - Kohl's - Department Stores Near Me - NORRIDGE, Illinois

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You can find a lot of great deals and choices! You dont need too much expensive clothing in fashion...its how you dress and combine colors! People working here are very friendly! read more

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It's a kohl's. Somewhat neat and organized. I only go here when I'm looking for something specific like childrens clothes. Never seem to find anything for myself. If you're in the area, and looking to kill some time, I guess it's worth a few minutes of your time. read more

I went to Kohl's to return an item to Amazon. That was so convenient. I was directed to the Customer Service area. The ladies were efficient and greeted me with a smile. The sales person scanned my return code and printed my my confirmation. My return was complete and the customer service was great. No complains! Great experience read more

Already waiting for customer service more than 30 minutes Never back again!!! And guys who work here just chill around read more

EXTREMELY disappointed with this place, beyond belief. Words can't describe how RUDE and how terrible experience I had last night at this place, after 6 years of coming to this location!! 1. I worked retail and I do know what the pressures are and how rude customers can be through out the holiday season!! ( 5 years at V.S will do that to you ) BUT If a customer is NOT RUDE to you do NOT be rude to them. NO MATTER HOW MANY OTHER JERKS YOU"VE DEALT WITH. I was what the retail industry would call a destination shopper, I came specifically looking for a certain item to knock off my Christmas list after asking the first associate I seen she directed me to the third floor near a certain section. I arrive at the floor and was having a hard time locating my item, I promptly went on another search for the next available associate to help me and direct me. As I am walking with my friend I see the associate coming towards our area she clearly had on a Kohls necklace or name tag thing.. and I started with excuse me?? and she blatantly ignored me and continued to walk, thinking okay maybe she didn't hear me I proceed to step closer to her direction and say once again EXCUSE ME DO YOU KNOW WHERE I CAN FIND THIS ITEM? (not naming it's a x-mas gift lol ) and she not only ROLLED her eyes at me and then hissed/snapped back at me I need to go turn something off and waved me away like I was some type of damn dog. IMMEDIATELY my blood started to boil, and she stares at me and she's like well???.. and I look at her in complete disbelief and said are you serious??? and she continues to roll her eyes at me I put my hand as she ignorantly did to me and said NEVER MIND and she did NOT apologize or take one sec to say anything and walked away!!!! my girl friend and I were in complete shock I think our mouth's are still on the third floor at Kohls. Not to say the least I eventually got to another much friendlier associate found the area but in disgust with the situation I did not and WILL not purchase anything from this KOHLS location EVER again!!! P.S. PARKING SUCKS AT THIS PLACE!!! read more

Not so stylish clothing selection compared to other Kohls store for designers. Very dark lightning through out the store and dirty bathroom's. read more

Just experienced the WORST most blatant disrespectful action I have ever seen from a KOHLS cashier at the "HIP" or otherwise known as Harlem Irving Plaza. The clerk (a hispanic female) in how she bullied a female customer about why she didn't know how much money was on her gift cards! I was outraged for the customer and felt horrible a store employee would talk down to anyone like so. The customer was so upset and spoke minimal english (enough to have not warranted such absurd behaviors). The associate seemed annoyed and continued to quickly run the gift cards thru her computer system to check the amounts, and immediately proceeded in saying (verbatim), "okay you ARE DONE... BYE... GO... JUST GO" Other store cashiers across from her started laughing surprisingly. The woman proceeded in getting a manager after her humiliating experience, just to have the "manager/supervisor," offer an abrupt apology without any form of disciplinary actions or anything of the sort as I stood there watching the entire time while I was waiting my turn in line. What's worst is, when the customer had left... the manager jokingly nudged the cashier in question and they both had another good laugh about the whole incident. I am shocked how anyone feel they may or may not have the authority or level mindedness to act in such a way to customers frequenting their business. WAS THIS AN ISOLATED INCIDENT?! You may ask... NO: Check out these recent reviews of this SAME LOCATION for KOHLS DEPARTMENT COMPLAINTS IN CHICAGO HARLEM IRVING PLAZA... http://www.consumeraffairs.com/retail/kohls.html Undoubtedly... this location will go out of business. Its just a matter of time if corporate and or upper management does not step in to REVAMP the entire STAFF. read more

Compared to Kohls in Woodridge - this place is a dump. Shabby, very limited stock and while the customer service staff were very courteous- sales associates on the floor are very lazy and unfriendly. The cashiers are great. read more

Had dirty spots on a few things I wanted. No solution offered. I asked for inventory per location. Only store can hold items for 24 hours and no purchase options at others stores or through web. Kohls needs to update the systems fast otherwise it's not going to get sales from the new generation of customers. Oh wait, it might be too late as the youngest customer I saw in the store was in their 60's. read more

I usually go to North Riverside . I picked up my 92 yr old mom from hospital. She needed a few items so i took her to Harlem-Irving Kohls. Found her about 7 items that she really liked. I am a Kohls credit card holder. I asked cashier if she could check my wallet. She did not want to check and stated that there were no coupons on this day. Since my mom is handicapped, it is hard to get her to go shopping. I paid my bill with my visa . (over $160). If I had gone to Kohls in North Riverside , they would have told me that the next day everything would be 20% off and 10 dollars for each $50 dollars spent. This is a large savings for a handicapped person. I will not be going to this Kohls again. North riverside store has also held onto my items until next day sale and I picked them up. read more

The employees were nice, was an easy in and out for a return. Parking is fairly easy. They also have an Amazon return center on the fist floor right inside the main entrance next to shoes. read more

I will NEVER shop at Kohls again! They offer no help for customers affected by pandemic! Instead charging a $40 late fee!! Are you kidding me. Remember when this is all over! Support those who supported you!!!!!!!! read more

as a long time shopper at Kohl's i'm aware of the way "KOHL"S CASH" works. I had $30.00 and it was expired dec.9th. I went to store dec 10th and at ths register the cashier refused the "CASH" stated it exoired. I explained to her that there is a grace period and if she would scan it it would go through. she refused. extremely long lines and I was so angry. paid for purchase and left store very angry. thought maybe it was a new policy now. fast forward....i'm at Kohl's this am and the cashier gives me some education on "KOHLS CASH". there is a 15 day grace period...I proceed to tell her what happened earlier in week and she said if she would have scanned it the CASH was still good. to make matters worse I threw it out when I got home due to frustration and anger. I am a loyal customer to Kohls but am very dissatisfied at how this was handled. $30. is a lot to earn and to loose....sorry KOHLS some of your staff needs better education on how things should be handled.. i'm furious still read more

This Kohl's does not have a great selection and the people (workers) are really crabby there. This is a good place for returns if you are in the area. read more

Noreen in the shoe department is one of the nicest retail workers I've ever met. She's hardworking and a pleasure to talk to. I also have to give props to the manager for dealing with an angry (for no good reason), swearing (in front of children) man. It was no where near her fault that he was upset but handled it with grace and got him to shut up. read more

was there Saturday for shoes for husband great deal on a good pair of nickies. Cashier was very nice. read more

I have a YES2YOU rewards card and found out that someone else other than the intended 2 people are on it. The associate explain that he's unable to remove the 3rd unidentified party. He did however provide me with the number to call. Called the number, the rep was short with me, said the associate shouldn't have directed me to them and told me that she could not remove the person. Now, note I've had this phone number way too long for anyone else to be using it. She quoted privacy-I don't care to know the person name, I just wanted the person removed. Rep told me they were unable to accommodate me. Asked for a supervisor she stated they were not available. Asked for a supervisor, Manager was told unavailable and that someone would call me back. That was 3 days ago. Perplexed and totally disappointed with Kohl's rep. Now this is just the reward card that I was inquiring about, I also have a Kohl's charged. Scared to use it again, suppose someone else is on that card too Would I get any information from Kohl's rep or even a call back. Ready to cancel both. read more

Shopping was fine. But the bathroom was atrocious. I walked in with my friend and once we were both inside, we turned to each other and made a face at the same time. The place was disgusting. The sink counters were covered in water and bits of paper towel. Paper towels and toilet paper was all over the floor and the toilets were nasty. That wasn't the worst part though. When you walk in, it smells like someone smeared fecal matter all over the walls. My eyes burned. Probably because of the portable blower fan they had going near the door. I am sure it was meant to dry the floor at some point, but in a poorly ventilated room, all it was succeeding in doing was blowing the stench around. Awful! You'd expect conditions like this in Walmart not in Kohls... Aren't you guys supposed to be high end? I said something to an associate but I did not see a walkie on him and am not sure if he was an actual associate or a shoe representative. read more

Terrible service the whole store is completely dirty and disorganized. The managers don't even help out customers at all , when a customer needs help it takes s long time for someone to come help. Rude workers. The bathrooms are extremely dirty. Some shoes aren't even together with the same pair. Items are half opened prices are marked incorrectly. It's just horrible. read more

Went to the Harlem and Irving Kohl's to purchase a sofa safer that couldn't find it asked the associate in the department where it was he told me he didn't know look over by bedding, Went to customer service asked about the throw the customer service rep told me she didn't know what it was or where to find it, turned her back to me and went back to folding returned merchandise. Called the store manager today and spoke to Courtney who found the throw and held it for me at the sale price, Still I believe this store needs to work on training there employees. read more

today i was shocked...phoned kohl's in norridge looking for a pair of summer pants--i had accidentally picked up the wrong size...lady answered the phone and left me hanging for more than 20 minutes but a lovely lady (luc) in customer service icked up to make ure someone was helping me...when i told her what was going on she said that waiting 20 minute was too long so... 1. she checked the computer and said that the size i was looking for was in stock 2. transferred me to another wonderful associate, carol (?), in juniors who took time to check twice and finally found what i was looking for... frankly, i had only shopped at kohl's for the first time two weeks ago and last week while trying to find some items for a trip i'm taking...in the past, i really didn't like kohl's because i could never find anyone to help me...these two ladies today did more than completely change my mind...wow--what customer service...thank you! read more