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    Vans

    5.0 (3 reviews)
    Open 10:00 am - 9:00 pm

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    7 years ago

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    Ross Dress for Less - Wall Decor picture frames

    Ross Dress for Less

    (22 reviews)

    $

    I had a very disappointing experience at this Ross location due to poor customer service from a…read morecashier named JASMINE. When I went to her register after she called me up, her attitude was immediately rude and unwelcoming. During my purchase, one of my items was accidentally scanned twice, which I unfortunately didn't notice until I got home and checked my receipt. Another issue was the way the transaction was handled. While my payment was still processing, the cashier turned around and stopped assisting me. When the payment finished, instead of handing me my receipt like she did with the customers before me, she simply told me to grab it myself from the machine. It felt dismissive and unprofessional. I already tried resolving this with the store manager ABBY, but my concerns were dismissed, so I'm now reaching out for further assistance and hoping this issue is taken seriously.

    I had an experience today at Ross dress for less in River Grove. I asked to use the woman's…read morebathroom. I was told that there was no toilet paper. I said really? The woman told me that obviously they're very busy over the weekend and there were a lot of customers. I said to her it's 4:00 Monday afternoon. Wouldn't the manager want to run next door to Walgreens and grab some toilet paper for the customers? I was told the bathroom was originally for employees only. I'm like okay but it's for customers now and it's 4:00 and you're telling me that you've told everybody all day long there is no toilet paper. I know it sounds like a minor thing, but what about customer service. I asked where the manager was she said she was gone for the day. I asked if the manager Could go get toilet paper and she said we'll get a shipment someday. I was dumbfounded. I told her this certainly would happen at Nordstrom's or Macy's. She told me obviously Ross is no Nordstrom's or Macy's. I don't think she projected a professional image for Ross and as far as being a customer, I certainly was not respected in any stretch of imagination. I know I sound like a Karen, but in 2025 this is uncalled for.

    Windsor

    Windsor

    (10 reviews)

    $$

    I shop at Windsor a ton over the years bc it's my go-to when I want a cute outfit for a night out…read more I went to the HIP mall location with about 8 items to try on. I asked the clerk for a smaller size of jeans which she goes to get. When she returns, she said she cannot give me the jeans bc there is a line (2 people waiting, mind you). I stated I am already undressed in the room, and would need to try them in order to purchase them. She refused to hand me the jeans. What?! I have never in my life heard of this stupidity. Another worker happened to be nearby and she also confirmed I cannot try the jeans. I told them I was planning to spend about 200 there on various items, but would no longer be purchasing ANYTHING since I cannot try the jeans on. I wasn't upset - kind of shocked at the terrible policy that is not customer friendly. Never heard of this silliness. Instead, I went to Akira where they were AWESOME stocked my fitting room with suggested items and I spent over 300 there - SO ESSENTIALLY Windsor lost a sale due to an idiotic policy. Funny.

    My daughter was desperate for an inexpensive formal dress. We got bad information that led us to…read morethe Windsor at Westfield where everyone was pretty rude and not much help. Frustrated & thinking we'd have to spend a bunch on a one time use dress, Jessie from Harlem/Irving plaza mall saved the day and sold us a damaged dress for less which we were able to clean up and have altered for still way less than most other dress shops. Also, as my daughter has noted, the Windsor dresses have POCKETS which should be a no-brainer for any designer but kudos to Windsor for getting it right!! Also, definitely recommend keeping your money in the city & hitting the HIP location. The trip to the 'nicer' mall was a waste of time & $. Employees at HIP WAY more friendly & competent.

    Torrid

    Torrid

    (35 reviews)

    $$$

    Your manager that answered the phone and was working on 1/1/26 at 10:50 AM, rude as hell. I will…read moreliterally never shop at torrid again if this is who you guys are hiring. Insanely dismissive, attitude. Like I truly had to put the phone down because I was about to go in the there and slap the piss out of her. You chose this job, do better. According to her, the store has 0 selection. Nothing at all. If I need something I need to buy it online. I will be escalating this because that was literally the most insane thing to deal with first thing in The morning. I see why storefront torrids are closing down lol. Raggedy.

    Not a lot of choice in where to shop if you're over a size 12 or so, so whether or not to shop here…read moreis not really something a factor, unfortunately. When I came in to pick up an item on hold (it's not listed online, unfortunately) there was no acknowledgment of my existence until I went to the checkout to pick up the item on hold. Not even a hello when I first came into the store. I'm not sure if that's because one or both of the women working had friends visiting or not--although neither seemed to be talking to their friend(s) when I arrived (I know they had buddies there because of the way they were talking when the woman left). They checked out my stuff and when I called to get directions to the store (I can't figure out the layout of the HIP at all) they were helpful, but when I entered the actual store did the very least.

    Vans - shoes - Updated May 2026

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