This store is attached to the Harlem Irving Plaza, aka the HIP. It's one of the new Nordstrom Racks…read morein the area, and it's a nice store. It's larger than I would have expected from the outside. The women's larger shoe section is a little sad and disappointing, though. Their merchandise fluctuates, obviously, but I think they have a smaller handbag section and not as many watches/stuff in the case as other stores. However, it can be significantly more pleasant to shop--even on the Clear The Rack weekend, the store was relatively (to a few other stores--I went to a few) quiet, and there wasn't much of a line. Parking bites. This little corner of the HIP shares the lot with a Panera, Comcast, Red Robin, and 24 Hour Fitness. Luckily, if you don't find parking above ground there's an underground lot to use, and since it's a mall there's parking at the other end as well as rooftop parking.

Great service. Beautiful choices and worker Dayse was very helpful and kind. Will come again.read more

Compliments to all the staff. And Patricia, courteous,kind,customer service.and clean and organized…read morestore....

I like old navy, nice and high quality and diverse products specially for the kids, I recommend it…read morehighly

Say what you want about Discovery, but if you want something fairly basic and inexpensive, then I'd…read morepoint you over to here. Fair warning: it can get somewhat crowded on Friday and Saturday evenings as chicks are putting their club face together. Also, I've found it to be a cool place for workout gear. Just grab a cheap pair of sweatpants and $5 shirts and you are good to go.

Everything is cheap and yep you can't try on any clothing. They separate the working clothing from…read morethe jogging suits and jeans so you don't have to go hunting for anything. You can spend $100 and walk out with like 4 pair of jeans, 9 work pants, 3 work skirts and like 10 tops. Worth the trip! They loose a star for not having dressing rooms!

Racism is happening at the Lane Bryant! I was followed by associate throughout the store. I went…read moreleft, she went left. It wouldn't have been disturbing if she actually opened her mouth to offer me help. But no, she just wanted to follow me around. Very rude. Very embarrassing. No one is trying to steal your polyester flammable ill-fitting blouses.

As a woman of color myself, I couldn't believe that I was discriminated by another woman of color…read moretoday that works at this location! The severe lack of good customer service here among the staff that work at this particular location on this August 10th, is the worst I've ever experienced. I will never visit this location ever again and urge others not to do so! Corporate should help manage and help train their employees to not practice discrimination.

I had a very disappointing experience at this Ross location due to poor customer service from a…read morecashier named JASMINE. When I went to her register after she called me up, her attitude was immediately rude and unwelcoming. During my purchase, one of my items was accidentally scanned twice, which I unfortunately didn't notice until I got home and checked my receipt. Another issue was the way the transaction was handled. While my payment was still processing, the cashier turned around and stopped assisting me. When the payment finished, instead of handing me my receipt like she did with the customers before me, she simply told me to grab it myself from the machine. It felt dismissive and unprofessional. I already tried resolving this with the store manager ABBY, but my concerns were dismissed, so I'm now reaching out for further assistance and hoping this issue is taken seriously.

I had an experience today at Ross dress for less in River Grove. I asked to use the woman's…read morebathroom. I was told that there was no toilet paper. I said really? The woman told me that obviously they're very busy over the weekend and there were a lot of customers. I said to her it's 4:00 Monday afternoon. Wouldn't the manager want to run next door to Walgreens and grab some toilet paper for the customers? I was told the bathroom was originally for employees only. I'm like okay but it's for customers now and it's 4:00 and you're telling me that you've told everybody all day long there is no toilet paper. I know it sounds like a minor thing, but what about customer service. I asked where the manager was she said she was gone for the day. I asked if the manager Could go get toilet paper and she said we'll get a shipment someday. I was dumbfounded. I told her this certainly would happen at Nordstrom's or Macy's. She told me obviously Ross is no Nordstrom's or Macy's. I don't think she projected a professional image for Ross and as far as being a customer, I certainly was not respected in any stretch of imagination. I know I sound like a Karen, but in 2025 this is uncalled for.

My wife, mother-in-law, and I had a fun and pleasant shopping experience, thanks to Taylor. She was…read moreincredibly attentive, helpful, and quite fashionable herself, which made the experience even better. We'll definitely be back--and next time, we'll be asking for Taylor by name!

The managers are so mean and will not put up with you. They talk bad about you on the…read morewalkie-talkies when they walk away from you. They try to make you buy as much clothes as you can for their own profit. I have personally seen workers getting yelled and cussed at by a tall female manager. Not sure if she still works there or moved stores. Everything is way over priced. They treat workers horribly, they aren't even allowed to go to the bathroom when they need to, even breaks. The pay is horribly low for how much they have to do. The managers and employees have very inappropriate conversations. If I could give it a zero I would. When you don't buy stuff, they will talk down on you.

My girl Krista hooked it up when our coupon wasn't working…read more She was friendly and talkative and really helped us saved a lot of money by doing us a solid by acknowledging the coupon and honoring it while not being able to follow protocol due to technological failures. Kohls has really great deals and great customer service

The cashier, older looking man, was so rude! He kept huffing and puffing over something that was…read moreout of my control. I was dealing with a problem that was out of my control, internet wasn't working so I couldn't pull up my kohls card. Anyways, he was growing impatient although I was apologizing over and over again while on the phone with customer service. My kohls card stopped working so I got on the phone with customer service and again... huffing and puffing. Customer service finally told me that my card was available for usage and all problems were resolved but somehow my card, with a balance of more than 500, was still "declining" in which the cashier was saying so loud, but it's okay, anyways he kept saying my card was declining although I had not inserted, tapped, or even enter my phone number.

I shop at Windsor a ton over the years bc it's my go-to when I want a cute outfit for a night out…read more I went to the HIP mall location with about 8 items to try on. I asked the clerk for a smaller size of jeans which she goes to get. When she returns, she said she cannot give me the jeans bc there is a line (2 people waiting, mind you). I stated I am already undressed in the room, and would need to try them in order to purchase them. She refused to hand me the jeans. What?! I have never in my life heard of this stupidity. Another worker happened to be nearby and she also confirmed I cannot try the jeans. I told them I was planning to spend about 200 there on various items, but would no longer be purchasing ANYTHING since I cannot try the jeans on. I wasn't upset - kind of shocked at the terrible policy that is not customer friendly. Never heard of this silliness. Instead, I went to Akira where they were AWESOME stocked my fitting room with suggested items and I spent over 300 there - SO ESSENTIALLY Windsor lost a sale due to an idiotic policy. Funny.

My daughter was desperate for an inexpensive formal dress. We got bad information that led us to…read morethe Windsor at Westfield where everyone was pretty rude and not much help. Frustrated & thinking we'd have to spend a bunch on a one time use dress, Jessie from Harlem/Irving plaza mall saved the day and sold us a damaged dress for less which we were able to clean up and have altered for still way less than most other dress shops. Also, as my daughter has noted, the Windsor dresses have POCKETS which should be a no-brainer for any designer but kudos to Windsor for getting it right!! Also, definitely recommend keeping your money in the city & hitting the HIP location. The trip to the 'nicer' mall was a waste of time & $. Employees at HIP WAY more friendly & competent.

Your manager that answered the phone and was working on 1/1/26 at 10:50 AM, rude as hell. I will…read moreliterally never shop at torrid again if this is who you guys are hiring. Insanely dismissive, attitude. Like I truly had to put the phone down because I was about to go in the there and slap the piss out of her. You chose this job, do better. According to her, the store has 0 selection. Nothing at all. If I need something I need to buy it online. I will be escalating this because that was literally the most insane thing to deal with first thing in The morning. I see why storefront torrids are closing down lol. Raggedy.

Not a lot of choice in where to shop if you're over a size 12 or so, so whether or not to shop here…read moreis not really something a factor, unfortunately. When I came in to pick up an item on hold (it's not listed online, unfortunately) there was no acknowledgment of my existence until I went to the checkout to pick up the item on hold. Not even a hello when I first came into the store. I'm not sure if that's because one or both of the women working had friends visiting or not--although neither seemed to be talking to their friend(s) when I arrived (I know they had buddies there because of the way they were talking when the woman left). They checked out my stuff and when I called to get directions to the store (I can't figure out the layout of the HIP at all) they were helpful, but when I entered the actual store did the very least.

I absolutely adore this place. I'm a local of the neighborhood and have been visiting this shop…read moresince the late 2010s (through one of its name changes). They have an amazing selection of vintage clothing, belts, and various knickknacks. Everything is curated beautifully and I'm always able to find something unexpected. The basement is full of books, records, VHS tapes, DVDs, and miscellaneous home goods. I didn't get the chance to get the woman who was working there's name, but she was very welcoming and kind - I was in the basement going through the books for well over an hour, and I never once got the vibe that I was overstepping. Definitely a hidden gem worth checking out.

Love a store like this in the neighborhood! I donate things frequently. Best part is that I never…read morego home without something new! Great place to keep in mind when the seasons change and you need to do a closet refresh. Staff is very nice and welcoming. Women-owned business!