Cancel

Open app

Search

Kohl's

2.5 (65 reviews)
Open 9:00 am - 10:00 pm
Updated 2 months ago

Kohl's Photos

You might also consider

Recommended Reviews - Kohl's

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Return and self pickup
Adam L.

Came to this local store to return online ordered items and to pick up another online order. The customer service and self pickup both located off the Home Department on the upper floor. The return process was straightforward, but the discounts were not prorated like other retailers. The self pickup was hunting the numbered box.

Shashi B.

Kohl's has been our favorite place to shop ever since we came to the US. Quality, price and service. Was a bit sad that my visit today was not Kohl's related but an Amazon return. I haven't been to Kohl's for a few years now. There was no Thursday evening crowd and only a few shoppers. I loved the fact that it was a neat store and everything spic and span. I almost bought a Terps T shirt as it was at a great price. Kohl's is now both a pickup center and has a return counter exclusive for Amazon. I got a 15% Kohl's coupon as my Amazon returns visit. I would wish Kohl's the best of success and hope they return to good days.

Slowest service ever at Customer Service return.
Carroll N.

11/3/21 This location is much bigger than my local store in Ellicott City which makes shopping here more fun because there is a larger selection. I came to the store to return three bras today that didn't fit well after I wore one of them for a day. The tags had been removed and thrown out, but they didn't need it. Other retailers have strict rules about intimate apparel being unworn and having tags on them if they are returned. I definitely plan to purchase future undergarments from Kohl's. I love Kohl's flexible return policy. Years past, you could return merchandise except for electronics and Sephora items with no time limit. Now it's 180 days which is still very generous. One other change that they recently implemented which I am not a fan of is that you have to use your Kohl's cash now within 30 days which can be an inconvenience. They are issued on the first of every month. Previously, I believe you could use your Kohl's cash whenever you wanted to redeem them. My Kohl's cash have recently gone unspent because I'm not going to go just to redeem $5 or $10. It's smart on their part because making customers redeem them on a monthly basis means they are likely to spend money, therefore, generating more revenue for Kohl's. One convenience they offer is Amazon returns. By doing so, they are hoping customers will want to do some shopping. I vaguely recall your Amazon return receipt comes with a 15% Kohl's coupon. That's an incentive for Kohl's to partner with Amazon. Despite these changes in the return policy and Kohl's Cash, it's still a fun place to shop and one of my favorite retailers.

11/21/21 I could see my cousin Nate wearing this. I did not see any more of these shirts.
John F.

11/21/21 Its amazing who you might see when walking into this Kohl's Department Store I saw two people that I pinpointed as former associates of mine. I saw one other person who I believe to be another associate I knew. Twelve years since I worked here and my former colleagues have gotten older. This place still has the peaceful easy feeling I had when I first set foot in this establishment. It is way the woman I met at the Jeweler counter still works here. She happened to be someone I trained. She told me "I trained her well." My wife bought a pair of the Disney earrings blue cubic zirconia. I wanted to get her the matching necklace for it, but they did not have it. Nevertheless, it was good catching up with a former colleague. On my way out, I saw some fleece pajamas sets that I thought about buying. My wife claimed my fleece night wear for her own. I might upgrade and go with black and red, unless I can find black and purple fleece pajamas set for men. No...I haven't looked it up yet because I am imagining my perfect set. It felt good to revisit my old stopping ground.

Email I received after shopping here.

See all

11 years ago

Business owner information

Photo of Kohl's Social Media Team

Kohl's Social Media Team

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jenny L.
24
62
15

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Kohl's Social Media Team

Kohl's Social Media Team

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jeff B.
0
138
0

7 years ago

Business owner information

Photo of Kohl's Social Media Team

Kohl's Social Media Team

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Brian B.
116
64
0

12 years ago

VERY rude service. Disorganized lines at checkout (for no reason). Go to Target next door.

Helpful 1
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of C Q.
0
319
7

15 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Erin K.
1
121
90

7 years ago

Business owner information

Photo of Kohl's Social Media Team

Kohl's Social Media Team

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Midi M.
53
29
1

7 years ago

Business owner information

Photo of Kohl's Social Media Team

Kohl's Social Media Team

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Rachel S.
413
100
45

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

The nicest most helpful workers and the loveliest cashier working Friday morning at the front door. Thank you!

Business owner information

Photo of Kohl's Social Media Team

Kohl's Social Media Team

Hello Barb, Thank you for the feedback! We hope to see you again soon!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kayla S.
33
67
155

11 years ago

Business owner information

Photo of Kohl's Social Media Team

Kohl's Social Media Team

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of John W.
181
1
0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of C W.
3
334
118

9 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

9 years ago

Business owner information

Photo of Kohl's Social Media Team

Kohl's Social Media Team

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of J. L.
0
78
1

10 years ago

Business owner information

Photo of Kohl's Social Media Team

Kohl's Social Media Team

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

16 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - Kohl's

Review Highlights - Kohl's

I bought a Vera Wang top that was 25% off last week($33), and this week it was $29 minus my 30% discount.

Mentioned in 2 reviews

Read more highlights

You might also consider

Nordstrom Rack

Nordstrom Rack

3.4(98 reviews)
0.9 mi
$$

*This review is for online pickup orders*…read more If you happen to not know, you can purchase Nordstrom department store items online for pick up at any Nordstrom or Nordstrom Rack location. This is such a convenience! And you can also return Nordstrom department store items at a Nordstrom Rack location. However, this does not work the other way around; i.e. items purchased at Nordstrom Rack have to be picked up, and returned, at a Nordstrom rack location. So as of now-this is my go to store location for Nordstrom online purchase pickups! Parking is plentiful, but the lot stays packed with moderate to heavy traffic flow. Walking into the store, there is a huge sign on the back right wall that states "Men's fitting room/Alterations/Online Pick up". I also noticed stickers on the floor pointing in the same direction. However, since I wasn't at all familiar with this location, I walked passed a very small empty counter space and headed towards the wall sign, where another customer and I stood at the entrance of the men's fitting room for 10 mins. There was no one there and no one at the counter. It wasn't until the other customer walked away, and then finally flagged me down to join the line that was now forming at the small empty counter, that I knew where to pick up my orders. Point: it is not an obvious pick up counter, especially if no one is standing there. Also, I had two orders to pick up, but only one was confirmed ready for pickup, so I asked the customer service person about checking on the other order to see if it was also ready. They kindly stated that they would check, but wanted to take care of the other customers first (with confirmed ready for pickup orders). I complied, and started to browse the shoe department for about 20 mins. btw- the women's shoe dept didn't have a lot of options-perhaps already picked over from the holiday season. Finally, I found the same customer service person later on sorting through 'put back' items (from the dressing room, and returns from the registers), and asked again about my order, and they immediately said that nothing else was found for me, and my order may not have come in yet. I showed them my email that stated that my order was supposed to be ready for pick up today, and at the current time, it was four hours until store closing time. The customer service person then said that they will check again in the back. And To my surprise, they found my order, and they found another order that was supposed to be ready for a tomorrow pick up. So that was a very pleasant surprise. For the size and traffic through this store location, it is overall clean and neat. But the selection is overall lacking compared to other locations. However, it's a busy area, so great finds likely go fast. Highly recommend this location; just look for the small counter by the men's fitting room-and even press the service button (if it works) if there is no customer service person seen.

Good selection of high-quality apparel at discounted prices. Can be overwhelming, though …read more Be sure to have a goal in mind when you come in, or it's not that fun to shop, and you may end up getting things you don't need.

Photos
Nordstrom Rack
Nordstrom Rack
Nordstrom Rack

See all

525 Boutique

525 Boutique

4.5(4 reviews)
1.7 mi
$$$$

525 Boutique is a small little boutique located in the Kentlands. They offer brands such as Kate…read moreSpade, Tibi, Joie, Marc by Marc Jacobs, and Vince. The Soludos shoes were adorable, with embroideries such as a pepperoni pizza, donuts, and popsicles stitched on the front. I fell in LOVE with their Markus Lupfer collection (especially that Pressed Flower Stripe Sweatshirt) - I am probably not going to be able to sleep tonight and just obsess on them until I am able to get my hands on a few when my size becomes available :O The SA was friendly and offered any assistance that was needed. The store itself is small, but it has a nice variety of brands and interesting pieces. There's also a sales section in the back where it's an additional 50% off. Cute addition to the neighborhood! +Markus Lupfer :D

This boutique was tres chic! Designers galore from ceiling to floor. I loved their collection of…read moreKate Spade purses. They had pink, light blue, coral, and sizes big and small. There were a lot more small purses, than big, and for me I need more room to carry all of my junk. Then, the shoes, Oh, the shoes! Do you like cute little animals? They had a fabulous collection of Soludos shoes. There were shoes with dogs, cats, lions, ice cream cones, and bling out the wazoo! I was in heaven! Then, I looked at the price tag and "Bam!", reality struck! As cute as they are, be prepared to pay a premium for these shoes. There were beautiful and unique pieces of clothing. Designer, Marc Jacobs and Markus Lupfer were my favorites. I took a picture of a fox dress for our own N. Virginia director, Gretchen Fox. So, you can see this is truly a specialty store. The salespeople were warm and helpful. I would ask the owners to order some larger sizes. So, if you want something special and your looking for well made clothing, I would definitely check them out.

Photos
525 Boutique
525 Boutique
525 Boutique

See all

Marshalls - High end skin care on clearance. StriVectin ($16), Arden ($15), Murad ($16), Roth ($16). 7.9.24

Marshalls

2.3(12 reviews)
2.1 mi

I initially came into the store to find a gift for a friend…read more.. Long story short, I ended up with a gorgeous new lipstick red luggage set and a bag of my favorite dried apricots. (Don't worry, I ended up getting my friend a gift card!). I remember when this store used to be Bed Bath & Beyond, and I was so excited to discover that they turned it into a Marshalls. I couldn't wait to check it out. And it did not disappoint! The displays were neat and organized and filled with all sorts of beautiful, tempting things to take home. It's a little bit smaller than some of the other Marshalls stores I've been to, but I think it was laid out well. I wish they had more shoes in my size though. They had a pretty decent selection of shoes but nothing that I could wear. Back to my luggage... It was the first thing I noticed when I walked in the store. They had a rather impressive collection of suitcases available in a wide variety of styles.... Something to suit a broad variety of tastes. I spent an obscenely long time deciding between two equally gorgeous red luggage sets before finally deciding on the one that I bought. The suitcases appear to be of good quality in addition to looking absolutely stunning! They were also a really great price. I think the 29-in 8 wheel spinner suitcase was $79.99, while the smaller 25-in 8 wheel spinner suitcase was $69.99. Unfortunately, I was short on time so I didn't have the chance to spend as much time in the store as I would have liked. I did notice that the bath & body section had lots of seasonal pumpkin and autumnal themed products. And of course, the store was chock-full of Halloween displays and decorations. Everything from candies to door decorations to interior decor... If you're into that sort of thing. What I appreciated the most is how kind and friendly the staff was. While ringing up my purchase, the cashier asked about my upcoming vacation and offered some great recommendations for some of the places that plan to visit. As I was leaving, another one of the managers stopped to compliment me on my choice of luggage and engage me in a brief but enjoyable chat. As much as I appreciate an efficient transactional experience, I appreciate a engaging and personable experience that much more. It was a wonderful shopping experience, and I'll be returning for the vibes alone!

Compared to other options nearby, this is a step up. Not a huge step up, but still a step up. This…read morelocation is rather well lit and organized. Each section was in it's own little area and racks were filled. Even though racks were filled, it was repetition for every single item they had to offer. With that, they weren't in order, sizes were mixed and I had to do an extensive search before finding my size in the item I had my eye on. Once I had found my item I headed to the front of the store and stood in a line that was longer than it should have been. I stood there for what felt like eternity. I would have had a decent time doing so, but that aisle of misfit items was not enticing.

Photos
Marshalls - 7.9.24

7.9.24

Marshalls - Tadashi Shoji dress priced @ $199.99. Per the designer's website, https://www.tadashishoji.com, most dresses are priced at min. $400.

Tadashi Shoji dress priced @ $199.99. Per the designer's website, https://www.tadashishoji.com, most dresses are priced at min. $400.

Marshalls - Wow, retail price was $350. Sold here for $69.99. (7.9.24)

See all

Wow, retail price was $350. Sold here for $69.99. (7.9.24)

White House Black Market - Climb me like a fence.

White House Black Market

2.7(18 reviews)
0.3 mi
$$$

So three years ago, I predicted this place wouldn't last much longer. Today I found out it is…read moreclosing for good. The place had gone so downhill in every type of way. For quick background, I've been top tier in their loyalty program for over 20 years. Until five years, I bought pretty much all of my clothing from them. I've regretfully spent a lot of money at. WHBM. I'm don't normally enjoy shopping, I don't have innately good fashion sense. But the staff were so great- they made shopping fun for me, they would pick out curated outfits for me- I would say oh no I don't think that's me and they say please try it on for me - and I would and would discover they were right and it looked great on me. I liked and appreciated the staff so much, I would take them out to lunch on their day off. The last nice experience I had with them was in 2019. Since then with staff turnover ( they use to have long term dedicated employees). But the newish employees are horrible - they have no business being in a customer service role- they aren't helpful, not friendly, and seem pretty judgy. In any case, personnel quality, quality of clothing, quality of styles has declined so much. It's sad. .....but on the positive side they have saved me lots on money!

The WHBM customer service team is now asking me to call the same number I have already contacted at…read moreleast ten times, despite the fact that the issue has never been resolved. They are requesting that I "explain the situation" again, even though I have repeated the same details over and over with no progress. I am genuinely unsure what they expect to be different this time. I also sent a detailed email to customer service expressing my disappointment when I posted the original review. Unsurprisingly, no one responded--despite confirmation that the email was successfully delivered.

Photos
White House Black Market - If it had been belted I probably would've splurged.

If it had been belted I probably would've splurged.

White House Black Market - Bust definition rides high.

Bust definition rides high.

White House Black Market - Day to night studded top.

See all

Day to night studded top.

Kohl's - deptstores - Updated May 2026

Loading...
Loading...
Loading...