I have been a loyal a Macy's customer since 2017, spending thousands on clothes, furniture,…read morehomegoods and kitchenware, and I'm never going back! After trying to buy a jacket online on June 29, 2026, I learned that my store credit card had expired (I didn't get a new card). I made the purchase using a 2nd card and was told they would send me a new card. Today, I just tried to make an on-line purchase, using the new Macy's card issued in July of THIS YEAR--less than two months ago. I was unable to complete the transaction AGAIN. After forty minutes on the phone with an off-shore agent, I learned that the new card had been cancelled due to inactivity. Let's see...more than an hour to travel to a brick and mortar store and a messed up on-line system. Nope. I'm done. Apparently even in this economy they don't want my money. Frankly the stores have gone downhill since our local store closed. I will happily give my money to another company.

I wanted to return a woman's sweater which I purchased online about three months ago. I did not…read morehave a receipt for the purchase, just the date of the purchase and my credit card information. Valencia in the woman's department had one of her managers help me - they both went out of their way to locate the purchase information and complete the return. Both Valencia and her manager were polite and professional and wanted to make sure that I was able to return the sweater. Valencia then assisted in our purchase of a replacement sweater. She displayed first class customer service!

Miriam and Kamila . From start to finish, it was exceptional…read more They listened to my concerns, provided clear and helpful information, and although I did not get the buy one ,get two free offer, I was satisfied with my purchase. The friendly attitude and commitment to making me feel like valued as a customer, two ladies made sure everything was resolved quickly and smoothly. Every interaction was handled properly.

I spend a lot of money at k&g all over the east coast i went to one in Rosedale 8655 Pulaski…read morehighway,couple of days ago I went there and I purchased a few items and one of shirts had a hole in it and they refused to exchange it thats all I wanted so I had to call corporate office at first I wasn't satisfied so I asked for a supervisor so I had to go back to the store for the second time in this heat and still sent more money so people check the thing you buy there the way it went I won't go back to k&g for a long time I will find somewhere else to get my clothes for now!!!

As an executive of an HVAC & mechanical firm, I understand the value of having solid uniforms. Our…read moremechanics rip the their pants all the time, and our sales team enjoys a polished but tactical look. The 5.11 gear withstands all weather conditions, and even the most rigorous wear. Whenever our techs are in the neighborhood, we send them to Mike to get outfitted. He is always hospitable, professional, and mindful of their needs. I recently stopped by to grab some gear myself, and I have to tell you I understand why my team adores him! If you're in the area and you're looking for quality gear that washes well and performs better than anything on the market- stop in and be sure to ask for Mike!

I'll start my review with the positive. The guy who answered the phone was professional and…read morecourteous. I called ahead to make sure they had the pants I wanted in stock.... they did not. I then confirmed the other items I wanted were in stock. I asked if they would be open until 7pm as it states online. The man stated they would be closing a bit early today (no big deal). I said okay, is a little after 6 gonna be too late? He advised thats fine. I drove for an hour and 5 minutes arriving at 6:12 to a closed store. Fantastic. I wonder why we all just shop online now.

Absolutely the worst customer service I have ever experienced…read more I rented a suit from this Men's Wearhouse location (8514 Fenton St, Silver Spring, MD) on December 12, 2024, for an event in February 2025. I canceled the rental on February 3, 2025, and was promised a refund of $202.46. Over 3 months later, after visiting the store more than 10 times, I still have not received my refund. The employees, including the manager, repeatedly gave me false promises, excuses, and contradictory answers, but no actual solution. They wasted my time and showed zero professionalism or accountability. I eventually had to escalate the issue to corporate just to get a response. The next step will be reporting to BBB and my bank if I don't get any response from corporate. I strongly recommend avoiding this store location. They do not honor their word, they mishandle refunds, and they show complete disregard for customer service.

Overall, I had a pretty good experience at this Men's Wearhouse. The young fellow from New Orleans…read moredid an excellent job in finding and sizing a last-minute suit for a family function. All the employees seemed pretty friendly and very helpful. Although I do not purchase suits on a regular basis, I thought the prices were pretty fine. While they did not have as many styles as I would have liked (mainly because of my own time [and size] constraints), the wearhouse had a decent selections. Fortunately, tailoring took a couple of days; however, I was a bit shocked that they charged an express fee of around $30 to hem the pants. But, hey, I guess that's the business. Suits aside, I did see decent casual and business casual wear that was not too expensive. I might have to stop by again to check out some of these items in the near future.

Arrizu is an incredible salesperson. She is so helpful and accommodating- she has helped me…read morecountless times pick pieces I truly love

Great store! Staff was extremely helpful and nice. Stylish and classic clothing.read more

Pretty standard Uniqlo with a great variety of items. Although I did not purchase anything (mainly…read morebc I was running late for another adventure) during my recent trip to Uniqlo, I was impressed by the size, the brightness, and the organization/layout of the store. I thought the prices were pretty fair compared to other places in the area. Also, in my opinion, there were more clothing options here compared to other similar stores in downtown Silver Spring. I have a feeling that I will be back in the future to pick up some clothes for fall.

The staff were so nice when I walked in! The woman greeted me enthusiastically and asked if I…read morewanted help. The shelves were very well organized and stocked.

I came into Men's Wearhouse to return a few of the shirts I had purchased online and to buy some…read moreaccessories. There was one party in front of me at the main counter. After 8 or minutes I asked them if they had been helped. They said "No". Shortly there after, they left. I directed my attention to the rear of the store to get someone's attention. It was another 5 minutes before someone came an even acknowledged I was in the store. When someone did finally show up, there was no acknowledgement of the wait or the delay. I have been a MW customer for over 40Y. Worst customer experience in an store.

Another great experience at Men's Wearhouse! Customer service was excellent and the prices are…read morereasonable. Great selection. Tailor on premises - also with great pricing. Brad is the best!

Good store and good options of jeans to look through and tops, especially for fall seasonread more

3/6/21 Stoped by this place on my way out of the mall. I…read morealmost made it inside when an employee informed me the store was closed. Pity, I wanted to see what all the hubbub was about. I think Billy Denim would agree, but alas, I will have to come back another time. Hey, the employee was polite about the whole thing. My next review could be high once I see the merchandise.

BUYER BEWARE!!! Do not order shoes from the online store! It's actually quite embarrassing how bad…read moretheir management is. I honestly feel like I'm being swindled by this business. I currently have a fraudulent activity case open with my bank against this business. They will NOT respond to any emails or phone calls. BUYER BEWARE!!!

My husband rented a very nice suit and vest here for his "Father of the bride" look!…read more Sonia, the proprietor, was very helpful and kind, and we felt very comfortable. We were very satisfied and recommend this shop highly!

Looking for a last second tux rental in the area, my options were very limited. The places I looked…read moreinto had prices well out of my poor college student budget, so when I saw that Formal Line was down the street off Viers Mill Rd I decided to try my luck there. Thankfully I found a wonderful place, where the woman who helped me out Adriana was able to find me a very nice tuxedo for rental for well under the price I was looking for. The tux ended up being perfect, so I can not recommend this place enough!