I wanted to return a woman's sweater which I purchased online about three months ago. I did not…read morehave a receipt for the purchase, just the date of the purchase and my credit card information. Valencia in the woman's department had one of her managers help me - they both went out of their way to locate the purchase information and complete the return. Both Valencia and her manager were polite and professional and wanted to make sure that I was able to return the sweater. Valencia then assisted in our purchase of a replacement sweater. She displayed first class customer service!

Hadn't been here in years and won't be coming back. I recently had to do an online return. I went…read moreto the closest register I saw. Stood in line with the return and get up to the register and the employee told me she could do the return but she's new and don't trust herself and sent me to the customer service area. There was a small line there but it moved quickly. The guy who processed the return was not friendly at all. I had the barcode on my phone to scan and he told me it was too dark. I asked if he wanted me to brighten the screen and he said it didn't matter. I read the order number out loud to him and he kept saying he couldn't understand me and pointed to my mask. No I was not taking my mask off. All that to say, not a great experience and I won't be coming back to this location for anything! Ever!

Miriam and Kamila . From start to finish, it was exceptional…read more They listened to my concerns, provided clear and helpful information, and although I did not get the buy one ,get two free offer, I was satisfied with my purchase. The friendly attitude and commitment to making me feel like valued as a customer, two ladies made sure everything was resolved quickly and smoothly. Every interaction was handled properly.

Service has been pretty good, great deals on suits and Dre's clothes, including shoes, but it's hit…read moreor miss.

Upon entering you're greeted…read more The store is fully stocked, very clean & highly organized. They have sanitizer available. Ventilation is very good. The employees are Very friendly, Highly professional & Social. Pricing is usually the same among all 5.11 locations. So can't comment on pricing really. Always looking for deals though. The general crowd is Mainly Police, Fire & Military customers. There's regular customers shopping as well. The noise level was normal for a retail store. Quiet & Relaxed. Mainly adults shopping. No kids really. Very highly disciplined crowd which is a MAJOR PLUS. This location also has easily accessible free parking available too which is a plus. The only downfall with this location is there's no longer a clearance section available for discounted items. Some of the best deals were sometimes in the clearance section. Overall A++++ WILL ALWAYS SWEAR BY 5.11

They have a lot of things you'd be looking for as far as tactical and survival products, pretty…read morepricey which would be the only "downside" to me. The store is very large and is enforcing social distancing and providing hand sanitizer. The customer service was great and the employee was very informative.

Absolutely the worst customer service I have ever experienced…read more I rented a suit from this Men's Wearhouse location (8514 Fenton St, Silver Spring, MD) on December 12, 2024, for an event in February 2025. I canceled the rental on February 3, 2025, and was promised a refund of $202.46. Over 3 months later, after visiting the store more than 10 times, I still have not received my refund. The employees, including the manager, repeatedly gave me false promises, excuses, and contradictory answers, but no actual solution. They wasted my time and showed zero professionalism or accountability. I eventually had to escalate the issue to corporate just to get a response. The next step will be reporting to BBB and my bank if I don't get any response from corporate. I strongly recommend avoiding this store location. They do not honor their word, they mishandle refunds, and they show complete disregard for customer service.

Overall, I had a pretty good experience at this Men's Wearhouse. The young fellow from New Orleans…read moredid an excellent job in finding and sizing a last-minute suit for a family function. All the employees seemed pretty friendly and very helpful. Although I do not purchase suits on a regular basis, I thought the prices were pretty fine. While they did not have as many styles as I would have liked (mainly because of my own time [and size] constraints), the wearhouse had a decent selections. Fortunately, tailoring took a couple of days; however, I was a bit shocked that they charged an express fee of around $30 to hem the pants. But, hey, I guess that's the business. Suits aside, I did see decent casual and business casual wear that was not too expensive. I might have to stop by again to check out some of these items in the near future.

Arrizu is an incredible salesperson. She is so helpful and accommodating- she has helped me…read morecountless times pick pieces I truly love

Great store! Staff was extremely helpful and nice. Stylish and classic clothing.read more

The staff were so nice when I walked in! The woman greeted me enthusiastically and asked if I…read morewanted help. The shelves were very well organized and stocked.

I came into Men's Wearhouse to return a few of the shirts I had purchased online and to buy some…read moreaccessories. There was one party in front of me at the main counter. After 8 or minutes I asked them if they had been helped. They said "No". Shortly there after, they left. I directed my attention to the rear of the store to get someone's attention. It was another 5 minutes before someone came an even acknowledged I was in the store. When someone did finally show up, there was no acknowledgement of the wait or the delay. I have been a MW customer for over 40Y. Worst customer experience in an store.

Another great experience at Men's Wearhouse! Customer service was excellent and the prices are…read morereasonable. Great selection. Tailor on premises - also with great pricing. Brad is the best!

Good store and good options of jeans to look through and tops, especially for fall seasonread more

3/6/21 Stoped by this place on my way out of the mall. I…read morealmost made it inside when an employee informed me the store was closed. Pity, I wanted to see what all the hubbub was about. I think Billy Denim would agree, but alas, I will have to come back another time. Hey, the employee was polite about the whole thing. My next review could be high once I see the merchandise.

BUYER BEWARE!!! Do not order shoes from the online store! It's actually quite embarrassing how bad…read moretheir management is. I honestly feel like I'm being swindled by this business. I currently have a fraudulent activity case open with my bank against this business. They will NOT respond to any emails or phone calls. BUYER BEWARE!!!

My husband rented a very nice suit and vest here for his "Father of the bride" look!…read more Sonia, the proprietor, was very helpful and kind, and we felt very comfortable. We were very satisfied and recommend this shop highly!

Looking for a last second tux rental in the area, my options were very limited. The places I looked…read moreinto had prices well out of my poor college student budget, so when I saw that Formal Line was down the street off Viers Mill Rd I decided to try my luck there. Thankfully I found a wonderful place, where the woman who helped me out Adriana was able to find me a very nice tuxedo for rental for well under the price I was looking for. The tux ended up being perfect, so I can not recommend this place enough!