They have a lot variety of clothes , clearance every week, try to go early on the day to catch some good sales.

Do not order from Kohl's online. I received someone else's order. Then part of my order is not scheduled to arrive until December 30 when I ordered it December 6 because they did not ship it until the 20th. Only shop in store for sale items. Otherwise they are overpriced like charging $35 for something that is $25 elsewhere. I ordered because I waited for a big sale and had a 25% off my entire order coupon. read more

I used to be a big fan of Khols until I registered there for my wedding. Never mind the fact that I received many duplicates because they couldn't remove purchased items off my registry they things that weren't duplicates came broken. We had to send several gifts back several times and still after 4 returns of the same items I still don't have my items. Won't be making any more purchases from Khols. They have lost a good customer! read more

This is my favorite Kohl's. It's always neat and organized. The cashier that checked us out, was extremely friendly. Plus, the bathroom is extremely clean. read more

When the seasons change head to Kohls for the great clearances. The quality of the clothing has improved over the years from decent to pretty good. At times the prices can even be too low. When there arent any clearances, Kohls is still a good place to find those basic clothes or home necessities. Without a sale, the price and quality of basic T-shirts and other wardrobe builders is quite nice! read more

Cloths fall apart when washed. Return process is slow and cumbersome and as far back in the store as they can put it. 100% inconvenient and obnoxious read more

Horrible experience with customer service department. Had a simple return with receipts in hand. One woman was working and the line was 10 people deep. Despite numerous employees walking by including the store manager, no one came to assist. Finally 2 people came and the person I received was completely incompetent and could not figure out the return. I repeatedly told her there were 2 pages to the receipt yet she ignored me. It took well over 15 minutes until she finally figured it out and with me showing her the 2nd page countless times. I asked to talk to the store manager who had walked by several times and saw the long line and the one employee working and he had done did nothing to assist. I told him my frustration and how I could not believe that he had not jumped into help or that other employees had not been called to assist. He just looked at me with a smirk until I called him on how he was looking at me. He then gave lame excuses and gave an apology that was not sincere given all of his excuses. I have always had good experiences at this store and am a frequent shopper at this location. I am beyond disappointed, to say the least, with the lack of customer service and with the manager's attitude. UPDATE- After my horrible experience with customer service 5 months ago I did not set foot into the store until yesterday when I went to return a couple of items I had ordered online. Once again I had a horrible "customer service" experience. There was only 1 employee and she was enrolling a customer into the rewards program. The employee was painstakingly slow as it took her a good 5 minutes to understand what an "underscore" is as it was part of the customer's email address which had to be entered to set up an account. Then she started a conversation with the customer about how she had never heard "underscore" before to which the customer asked what she would call it. After much contemplation the "customer service" employee said she thought she would probably call it a dash. Then came the hotmail part of the email address, which the "customer service" employee asked the customer several times to repeat and then went into commentary on how she had never heard of hotmail. Are you beginning to feel my pain yet? Mind you, the "customer service" employee saw me in line but had yet to acknowledge me and was apparently in no hurry to do so. After all of the customer's info was finally entered into the system (which felt like it took 2 days to do so), the employee had to call whoever to complete the enrollment. Apparently something hadn't been entered correctly so that had to be corrected which took an additional day. Then came a sip of her iced coffee and then a conversation with the soda pop delivery man. You have to be feeling my pain by now. Once the account was FINALLY set up the "customer service" employee started ringing up the customer's purchases and while doing so had to make commentary on the items. Then came coupon application and explanation of additional coupons and benefits. Mind you, this transaction took well over 20 minutes. The "customer service" employee obviously was not in any hurry and obviously didn't care that I was waiting so long. Perhaps she could have called for backup knowing that she would be long and that I had a quick transaction and that the line had now grown 6 deep? When it was finally my turn, self- admittedly, I had steam coming out of my ears and a clenched jaw after having waited so long and listening to incompetency. And, my previous bad experience just heightened it. The employee took my receipt and 2 items and within a few seconds my account was credited; however, it was credited for almost $20 less than what I was expecting based on the packing receipt. I said to the employee, no that's not the right amount. The employee blurted, that's what's on the receipt. As I started to to say no that wasn't, she turned her back on me and called the next person in line. I stopped her and said "excuse me, I just stood and waited well over 20 minutes while you worked with your last customer, you can atleast give me 1 minute of your time." She then said coldly, we go by the receipt, and once again turned her back on me and started to talk to the next customer she had called. I once again said that the receipt differed with what she had credited. She then called someone, I assume to be a manager, who came out immediately. I showed the manager the packing slip and a copy of the transaction I had on my phone and how it differed with what I had been credited. She took a minute and reviewed it and explained there had been further discounts that hadn't been itemized which was the reason for the discrepancy. I thanked her for taking the time to explain it to me, something that the "customer service" employee failed to do. Once again, major "customer service" failure Kohl's. read more

I was pleasently surprised to discover how great Kohl's is! I went here a few weekends ago during a sale they were having and I got a lot of great clothes for dirt cheap! I'll definately be coming back here more and more. I just wish it wasn't so far from me! read more

My husband purchased a gift card from this location as an anniversary gift. A week after getting the card I went to Kohls to buy some items and it conveniently didn't work on their register. I paid out of pocket, no big deal, I could find more stuff a different day that I want. I called the number on the back of the card and it stated my balance. The next week I go to Kohls to spend my gift card and again the register didn't work. Had the sales lady contact someone and the card was cancelled. How the heck?! My husband never cancelled the card. Sounds like a scam to me and I am definitely done with this store. $10 I wouldn't mind but it was well over that. I am LIVID. And customer service both in the store and corporate are no help. Way to rip off customers. To normal people this is fraud but somehow this company gets away with it. read more

Horrible store to shop at. Very Awful company. My identity was stolen because of a purchaise here and Kohls and their Fraud protection department are no help what so ever. DO NOT EVER OPEN THEIR STORE CREDIT. They are bunch of liers and decievers. Horrible service. read more

I placed an online order on Cyber Monday for a coat and some undergarments. Everything seemed fine, but a week later they never arrived. I called customer service and they said they needed to verify my identity (thanks for the notice). After 30-minutes of the 10th Degree, I convinced them it was me, but they were out of stock on the undies. Customer service said they would send the whole order when stock came back in. Two weeks later...no order. I called again. Forty-five minutes later they claimed they never promised to send the out of stock items and gave me a paltry $10 discount on the coat. In total over an hour on the phone for $10 off a month late shipment. Lame! read more

Not many places I give 5 stars too, but Kohls on Elston is definitely worthy of it. Their prices are already much lower than competitors and then they give you additional coupons! I have lost a few coupons in my day and when I told the cashiers, they always honor my word. They are also friendly too. I don't buy too many casual or dressy clothes there, but I love every other department. read more

I came to this location the other day to purchase a cookbook I had been waiting to buy for some time and was happy when they had the book I wanted after looking online via my cell phone. I did however found that the price was different online than in the store. A word of advice always look up an item's real price and have it on screen when you approach the register the store will have no choice, but to sell you the item at the price that's actually listed. The book was priced at $15, but because I showed them the actual price on my cell phone's internet I wound up getting it for the price it was listed for. Always do this when you shop whether it be here at Kohl's or elsewhere it saves you from paying more than what you're going to pay for. I've shopped at Kohl's for various things from jewelry to clothing and I never went wrong especially having to purchase a pair of dress shoes for a wedding because the ones I ordered from DSW didnt arrive on time despite ordering them two and a half weeks before the wedding. Some items can be pricey, but worth the money because you're getting a quality product for the money you're paying for. read more

Horrible! Horrible! Horrible! Words can't explain how badly out this store is. The stuff is rude, hungover, they have no sense of feelings for customers what so ever! They drag to get other people to open new registers. read more

As far as the store it self goes, Kohls is okay. Their stuff is pretty cheaply made, but you get what you pay for. As far as the company itself... they are awful!!! I received a call on my cell phone from a random company called Field Work. After countless calls and some serious run around, I came to find out that Kohls sold my information to them. When I contacted their consumer division, I was told that by filling out a credit card application, they were allowed to share my information. I am always careful NOT to agree to these kinds of terms, so when I asked for a copy of the application as proof, they told me they didn't keep it??????? On top of that when I spoke to Mr. Mike Stanley, the supervisor, he informed me that they didn't give my information out they simply PROVIDED it. UNBELIEVABLE!! I will never give them any business again. read more

I went to a sale the other day, and I got all of this for forty to sixty percent off: almost an entire bathroom set (accesories and towels), two oversized floor vases, bras, and pants. Ahh, what a woderful day for bargains. I'm going back for dishes, cuz of course they're on sale too! read more

Okay so I have to give it up to Kohl's. I'm tired of people being so snobby about the place that they don't even give it a chance (my husband included.) Yes the running joke in our house is, "Look honey Kohl's is having a SALE!" but the truth is I get a lot of compliments on stuff I bought at this department store. People will say "I love that" and I'm like got it at Kohl's and their whole demeanor changes, "really", Yes really. Final thought don't be a witty snob and swallow your pride and go. read more

I worked for KOHL'S, for this particular store location actually and I have to say that the standards set are insane. Although it's great to hear good feedback from all that hard work. read more

This particular Kohl's (Bucktown) is clean, well-stocked and was a "must-do" trip for me whenever I had a reason to drive into the area. Unfortunately, I made a return of merchandise in March of 2014 that wasn't credited to my Kohl's charge card. I couldn't find my receipt until 2 days ago! The store couldn't find any record of my return and initially offered to look at the security video of the time frame that I thought I had made the return. Then.....I heard nothing. I contacted the corporate offices, as instructed by the second manager. Of course, I needed a receipt to prove that I actually made the return of merchandise which is understandable. I looked "everywhere" for that receipt and I accidentally found it 2 days ago. I immediately sent an email to the store manager that I initially worked with. I still haven't heard a thing. The odd part of the receipt: it clearly shows that I returned the merchandise totaling over $90 but on the very bottom, it has VOID VOID VOID printed all over it. I don't know if this was an honest mistake, or if something fishy is going on at that store. I will find out today when I take the receipt into the store and try to find out what happened. Until I know for certain that I will receive the credit for the merchandise that I returned, I will stay away from this particular Kohl's. That's a big deal for me. The majority of my shopping has been at Kohl's for many years. On the bright side, I was so disappointed with Kohl's that I finally tried TJMaxx and I found a couple of gorgeous dresses at reasonable prices. You won't find Calvin Klein at Kohl's and yes, I've noticed that they have some odd styles for clothes of late. So, it turned out good for me as I found a new place to shop and freshen up my stodgy wardrobe! I'll post an update to this review after I talk to someone at the Bucktown Kohl's WITH my receipt in hand. Happy shopping - wherever you shop :D read more

This is a really disorganized and sparce place- I say that in a way I am trying to NOT be rude- but to find food processors one would think they'd be near food processors- no the one I wanted was in blenders- 80% of what was on the site and said in stock- was not- prices were a lot higher- they gave me a hard time about their well advertised coupon- it seems like since the last visit things have doubled in price there- even tights were almost 6-7 dollars I may as well go to Target and get ones that are more my speed- also the help was pretty awful- when checking out this lady actually got short with me and said "psh no i'm not open anymore" (people were in her line) if I hadn't been in a hurry to use my giftcard that makes me want to trash it- I'd never go back- but I have some money left over so I can over pay on some wash clothes and maybe candles- I know people LOVE this store- but people see sales and immediately think 'deal'- sorry, but most of the sale prices are the same regular prices at similar stores- save your money or learn to shop around. read more

Love Kohl's. This location has a bigger selections then others. Over all the employees seem pleasant the cashier was super friendly and quick. read more

What happened???? This used to be a wonderful place to shop with plenty of floor personnel to help, better selection of clothing, and a much cleaner space. Please please please send someone in for an overhaul. There were a few nice things that I purchased, however I no longer enjoy shopping at this location and will only come back to complete the purchase for my bonus doallars and then not again. The staff that you do have working for you are outstanding...you just didn't hire enough. Why doesn't anyone put away clothes from the women's fitting room? Why is your store so dusty and dirty? read more

Employees are more into their relationship with themselves than about the customers. Caught 2 employees fooling around and they didn't seemed ashamed. And she was so RUDE when I brought it to her attention. poor management if they do not see this within their staff. read more

I shop at this location regularly and I had always left with a great impression from the store and from the employees. However, yesterday was not the case because one of the young ladies working in the women's department was so rude that it makes me feel that for such a great store, this person name Lizarain is misrepresenting the staff and mainly the type of customer service that this store offers to the community. I asked Lizarain to help me located where a shirt being display was, so I could purchase my size and she just vaguely pointed and ignored me. The attitude displayed was not friendly and not kind at all. I wouldn't like someone else experiencing the same situation, therefore I want reach out and let someone know about it. read more

I had the worst Customer Service I have ever had over the phone. I was on the phone for one hour trying to place an order that did not go through on the Kohl's website. I waited for a Supervisor or Customer Service Manager to no avail. As of right now I have not talked to anyone.!!!!!!!!!!! read more

I do no plan on coming back here. The layout was confusing and I couldn't find help from any employee.

I got so tired of there NEVER being any associates on the floors there, that i closed my account. Three other shoppers asked ME if I worked there, on one particular night, so I know I wasn't alone in needing help. We went there twice in one week and never spotted a single associate who was not on the registers. I'm done with only cameras watching you and no personal service. We are shopping elsewhere! I even talke to the manager, who claims no one ever complained about lack of staff before. RIGHT!!!!! read more

I recently placed a kohls.com order which went through with no problems on the internet. Just a little while later I received an e-mail stating that there was a problem with my order and it had been canceled. I called customer service who told me that my credit card had been declined. To shorten the story, I had to put Kohl's on a 3-way call with Discover. My credit card company told them that the transaction was approved but Kohl's would not honor it. We had to get a merchant code from Kohl's in order for the transaction to drop off of my credit card (it was holding up my credit line under pending transactions). This time, I called and placed the order over the phone with a representative who was very apologetic about what I had already been through. The order processed on the phone and everything cleared. A while later, I received another e-mail stating that my order had been canceled because of the same problem. A week later, the charge was still pending on my credit card. I had to go through everything AGAIN...a 3-way phone call with Discover and Kohl's in which Discover told them once again that the transaction was approved. Kohl's would not honor it and we had to once again get a merchant code in order to drop the charge. They also stated that they have no way of knowing why it was not approving on their end. Really?? I told the Kohl's rep, Lynette, I would just be placing my order with another company and she did not seem at all perturbed by the idea...quite agreeable, in fact. Now the first time this had happened I had sent an e-mail to Kohl's customer service letting them know what had happened. They had replied with a very apologetic e-mail and offered me the same discount/pricing that I had on my first order. The second time this happened I sent another e-mail stating how furious I was. That was three days ago and I have not heard back from them. By the way, I placed my order with Fingerhut, saved $10, and the order went through just fine with the same credit card. Highly dissatisfied!! read more

Placed an order through their website on Sunday, 12/1 and qualified for their "Kohl's Cash" coupon worth $15. It was supposed to be sent within 24 hours, to my email, and I STILL do not have it. This is after I notified them on 12/3, and got reply saying it was re-sent. Have checked spam and emailed yet again. Very frustrated!! read more

I will start off by saying that I have spent THOUSANDS of dollars at Kohls in the past (I have a Kohls charge to prove many of these purchases). After today I am canceling my Kohls charge and will NEVER shop here again. I received my online order yesterday- today I wore my "SO Raglan Zip-Front Hoodie - Juniors" out in public, only to have a stranger notify me that I had a security tag still attached. Aside from my embarrassment from being "caught" with this in public, I called Kohls Customer Service and spoke with a woman who told me to go to my nearest Kohls department store to have it removed. This depletes the reason for ordering online, so that I would NOT have to leave my house!! I have a new born baby (24 days old) and two other children under 5 years old, and I am simply told to take the trip, without accepting any wrong-doing. This is WRONG. DO NOT ORDER FROM WEBSITE, THEY WILL MAKE YOU TRAVEL TO STORE ANYWAYS TO REMOVE THOSE 'INK-FILLED SECURITY TAGS'!! read more

If I could give a negative 1 million I would give it. I had the HORRIBLE experience at the Kohl's BUCKTOWN store this afternoon. I came into the store, for the first time and went to the sock rack and picked up a pack of socks. I then proceeded to the first register. I had an online return. I pulled the THREE items on the counter for return. When it was my turn, I told the cashier that I had an online return. She directed me to the second floor customer service. I stopped at the nail polish counter, put my index finger up to the polish to see which color I had on. At this time I was looking for a cream color for my up coming pedicure. The Essie Couture is on the aisle and the Regular Essie is on the end of the aisle. I did find the color I had on but did not find a cream color. I proceeded to the foundations and tried on some foundations. I did not find any color or brand that I liked. I then proceeded to find the escalator. I reached the second floor, I went through the bath towels looking for some new bath mats. I wasn't able to find the color that I wanted so I found the customer service department. The hat and the burgundy polish was on the receipt that I had with me. The pink polish was not. The customer service employee had me swipe my card and then she was able to find the pink polish. Once that transaction was complete, I purchased the socks and then proceeded to leave the store. So, as I am leaving the store LP chick stops me and escorts me to the LP office. She and LP guy tells me that i hve stolen the two bottles of nail polish and then returned them. i told them that they are incorrect. She then goes on to say WE HAVE YOU ON TAPE PUTTING THE BOTTLES IN THE CLEAR BAG WITH THE HAT!!! I SAID YOU ARE WRONG!! I DIDN'T STEAL ANYTHING. So this goes on for awhile. They tell me that I cannot view the tape.... well in time I see the part that they are talking about.... me putting the polish into my clear bag, wait for it... WITH MY ONLINE RECEIPT IN MY HAND!!!!!! I said to her where is the tape with me taking it off of the two shelves in TWO DIFFERENT PARTS OF THE CASE? CRICKETS!!!!!!! SHE THEN HAS THE CUSTOMER SERVICE employee bring the two returned polishes down to LP. She looks on the online receipt and says this polish isn't on this receipt.... I tell her that I made more than one online order. I also tell her that the customer service employee was able to pull up the polish without an issue with my credit card. I SHOW HER MY EMAIL RECEIPT WITH THE PINK POLISH SLEARLY ON IT. SHE SAIDS SOMETHING REALLY CRAZY, WLL THE NUMBERS AREN'T MATCHING, EXCUSE YOU IF THE NUMBERS DIDN'T MATCH HOW WAS CUSTOMER SERVICE ABLE TO RETURN IT. CRICKETS for LP chick and guy. AT THIS POINT I FEEL MYSELF LOSING BRAINS CELLS. I LEAVE THE LP OFFICE. I GO TO THE CASHIER AND ASK HER IF SHE REMEMBERED ME. SHE SAID YES I WAS RETURNING SOMETHING FROM ONLINE. I ASKED HER, DO YOU REMEMBER WHAT IT WAS SHE SAID A HAT AND SOME SHOES? I SAID THE HAT IS CORRECT BUT NOT THE SHOES. THEN SHE SAID SOME NAIL POLISH! YES, THERE IS A GOD! I walk her back to LP and she tells them what I had. AND SHE SAYS THAT IT WAS A PINK POLISH!!! YEAH LP CHICK, YOU ARE WRONG!!!! FACT, the tape does not show my every move. They could not show where I took the polishes off of the shelf because I DIDN'T TAKE ANY POLISH OFF OF THE SHELF!!! I THINK THAT THEIR SYSTEM PANS THE AREAS WHICH IS WHY THEY COULDN'T SHOW ME TAKING NOTHING OFF OF A SHELF!!!!!!!!! IF YOU HAD THAT ON TAPE THEN YOU SHOULD HAVE SHOWN IT!!! So, I ask the store manager, he is not in the store. I have the store managers name and LP district manager. YES, I AM ABOUT TO RAISE SOME HELL UP IN KOHL'S. I have spoken with the Kohl's customer service department and told them the ENTIRE ORDEAL!!! I HAVE CLOSED THIS ACCOUNT. I RETURNED TO THE STORE AFTER DRIVING HOME 40 MINUTES IN TRAFFIC AND THEN 30 MINUTES BACK AND RETURNED EVERYTHING THAT HAD BEEN PURCHASED WITHIN THE LAST3 WEEKS. It is a small amount of money, less than $300 however I DON"T WANT NOTHING OF KOHL'S. Brief history, this charge account is less than 30 days old! YES, I have posted this racist and incompetent store on Twitter-900 followers, Facebook 2612 friends, and Snapchat. I have sent emails to the following organizations, National Society of Black Engineers, Society of Women Engineers, Alpha Kappa Alpha Sorority, Northwestern Black Alumni Association, Illinois Institute Alumni Association, and the National Parliamentarians Association. Yes, I will be following up with the district manager, store manager and a letter to the corporate office. IT'S THE PRINCIPAL OF THE MATTER!!! WHILE I AM DONE AS A CUSTOMER OF KOHL'S THIS ISN'T OVER!!!!! Note to Kohl's, catch up with the other department store and have the cashiers process returns!!! #shoppingwhileblack #nobaseballcaps #youwillregretthismistake #iloweredmystandardstoshopatkohls read more

Beware of buying things at Kohl's that appear cheaper because of rebates. I have done this twice, with Bissell, and Kitchenaid, and dutifully sent in my rebate receipt and UPC code, only to get a card back saying I need a receipt with a legible date. apparently the ink at the end of the printout gets light, and fades within two weeks. Going back to your local Kohl's store is like trying to break into Fort Know.....they tell you to call the manufacturer's number, you tell them you did and you need a new receipt. They refer you to the wall phone where you spend 30 minutes waiting to talk to corporate, who takes your Kohl's charge number, finds the date of purchase, and tells you to return to local counter to have them print a duplicate (non-rebate) sales receipt., The counter says they don't know how to do it. I asked them if they could cut up a credit card, which they were capable of, and then requested they cut up my Kohl's charge for me. Smoke and mirrors on their coupons, Kohl's cash, and rebates. read more