Quick stop to return a few items! The representative was extremely polite, friendly, professional & resourceful!!! In my book, that makes her FANTASTIC TIMES 4!!! I've always appreciated the elevator to the 2nd floor where the customer service & washrooms are located. I really didn't have the time or energy to look around as I normally would. read more

We went to go to pick out some work shirts. The store had a great selection, but at checkout I wanted to use my mom's phone number to gift her the discounts from our $100+ purchase as she shops there frequently and we shop there once a year. The clerk refused stating that we need to open our own account to get discounts for us. I asked my wife to sign up just to get out of the situation and after we checked out the clerk was condescending about how we shouldn't give my mom the discount and we should use it for us. Unfortunately, It's going to be a wasted discount primarily from being pressured to sign up for their program. read more

I had two very upsetting experiences at this Kohl's location -- once on October 30th and again recently. On both visits, I brought an Amazon return to the desk while wearing a shirt that referenced Israel. Each time, the employee at the desk noticeably reacted with visible agitation when she read my shirt. She made a frustrated or disgusted noise and gave me a harsh look. When I thanked her and wished her a nice day, she responded again with what sounded like a harsh growl or grunt -- but I noticed she was friendly and polite with other customers. I left feeling disrespected and discriminated against because of what my shirt said. I hope Kohl's takes incidents like this seriously and reminds employees that all customers deserve to be treated with courtesy and respect, regardless of their background or beliefs. I did attempt to contact the store manager at the time and did report my concern. I felt dismissed, however, as the manager appeared to be in a hurry and gradually walked away as I was describing what occurred. I brought the attention to the Kohl's online support team, but don't feel that was sufficient, given their generic and vague comments. read more

I like kohls. I shop at kohls. I return Amazon here and always end up buying something. Unfortunately Kohl, you are fired. And tell your sister she's a 3 who acts like a 7. Anyway- I don't have a kohls card. I don't want one. I always use my wife's phone number because she does. I was buying her a jacket after dropping off my Amazon return. I was told the 20% Amazon coupon could not be used without a Kohls card.l I said, oh, my wife has one I'll use her card. The lady, polite, in check out lane 8 said, is she here? I said no, do you see her? I was joking. I thought she was. She said she has to be here. I said, then I don't need these items. I admit, I do look shifty and dishonest. I have never been told I could not use her card. I have been encouraged to use her card. Marketing tracking maybe? Anyway, you're fired. read more

I know it can be difficult/annoying to answer calls, but I have been on hold for over half an hour. An easy check, anymore of this certain product. Trying to save myself the trip. Their hold music is trash too. read more

Kohl's - Department Stores Near Me - CHICAGO, Illinois

Kohl's is SLEPT ON! Christmas present heaven! the clothes (especially nike and sportswear) are definitely not the same quality as you would get at a specific Nike store but they're still good! I recccomend signing up so you can get and use kohl's cash! read more

This was my second unpleasant interaction with an employee at this location. This time, it involved an Amazon return. I even spoke with the store manager. She regarded it as a misunderstanding instead of apologizing, but I was addressing the employee's rudeness. I will not shop at this store in the future. It was a very unpleasant experience on Sunday morning. read more

This Kohl's store is one step ahead of the rest.  The staff is friendly beyond belief.  There is almost always someone working in each section and if not, go to the customer service counter.  They are incredible.  Kohl's actually helped be re-establish my credit.  It may sound crazy but charging a little on my Kohl's and paying it off regularly has helped raise my credit score. Proof that you never need to spend more than 30 bucks for a good tie, 10 bucks for 3 pairs of socks or 10 bucks for 3 t-shirts. Awesome selection of shoes and men's clothes. And, the fact, that they have some awesome employees who give back stuff that they find. Can you imagine someone handing that over. It was a staffer. Awesome guy. Gave it back with a smile. read more

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SHOCKINGLY HORRIBLE CUSTOMER SERVICE TODAY FROM BRYANT V. at Amazon return desk ON PURPOSE, AND HE WAS LITERALLY LAUGHING AT GIVING ME THE BAD SERVICE A customer who of course had no idea what had happened, as I was the one in the interaction, not another customer, tried to chime in until I explained to him what had happened and then that customer had nothing else to say after I told him what happened Upon hearing the customer's remark to me and my reply to the customer, the supervisor or manager who I had requested to fix the bad service, Esmeralda, immediately nodded to me in recognition and said "I apologize for that." Esmeralda was much appreciated in this awful situation and is the only reason I have not placed the complaint higher yet. Thank you, Esmeralda. Bryant V., you have your bad customer service to thank for this review AND also thank that ignorant cusotmer who did not know what had happened in the first place to be saying anything about it. You're welcome! And have a good day! (like you insincerely told me at the end) read more

I have nothing against the store- they have nice employees. However, ordering from Kohls.com is an ordeal! I ordered 8 items (one was just to get to the free shipping threshold). Got one item in 2 days. Next package showed delivered but I never received with 4 items in it. Third package I did get with 3 items. Last item is "on its way". So I chatted on line with a rep over my missing package. I said I live in a high rise with a doorman who did not get a package on Sunday when it was supposedly delivered. My chat was switched to a manager who said that my account shows it was under investigation for trends of this happening. WHAT!?! I don't have a Kohl's account and haven't ordered from them in years. I was promptly disconnected. So I called customer service and had a nice hold time of about 22 minutes. The rep who finally answered agreed that I don't have an account so no idea why I was told that. He was going to send me new shipment but alas, the sales items are no longer in stock. But, lucky me, I will get a refund on my Visa card in 7-10 days. I am not a happy customer. read more

#ThankYouThursday2021 I always enjoy shopping at Kohl's, I just never think to go often enough. I'm glad I visited this Lincoln Park-ish location. It's easy to get to and offers a ton of free parking. The store itself is spacious and spread out over two floors. I love having room to shop and find a larger store offers more merchandise. They even have the traditional customer service desk in the back of the store. Everyone knows Kohl's always has sales, sales, sales!! This store is no different. So you can find nice items at great prices. Then, you always get Kohl's Bucks for future shopping. In addition to clothes and shoes, you can find accessories, sleepwear, jewelry, housewares, gifts and even a Sephora store. The check out system is a breeze. They were fully staffed and the queue was very organized. The lady who checked me out was so friendly and helpful. Overall, Kohl's is a great go to department store for many things. read more

I love shopping at Kohls! 30% on Clearance items that are 80% off already? It doesn't even make sense! I bought a $60 Nike Hoody for $16.38 today. All of last years winter stuff is up to 80% off right now. Get ready for winter while it's cheap! Use the app too for Curbside Pickup and it makes it easier to see which items qualify for your 20-30% coupon. They always offer huge discounts in store when you apply for their store card. It's a great card to build credit with and you typically only need fair credit to get approved. I hope this was helpful!!! What makes this place way better now is that I can sometimes return things from Amazon here. This can be so much easier than going to UPS because they don't even require a box. They typically leave you with a coupon as a bonus - and as a way to keep your business... read more

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No clue why this Kohl's only has 3 total stars. The people that work there are great (especially the cashiers), the store is clean, and they even have a spot to return Amazon packages. Can't ask for more! read more

I love the Kohl's Bucktown Store. Courteous staff, beautiful decor, always super clean entrance no trash outside the store. Easy parking. read more

Another super successful shopping trip at this location, my favorite-of-all-time Kohls! I got a bunch of great stuff today with my sweeeeeet 30% off coupon! 3 pairs of ballet flats, a ridiculous pair of Jennifer Lopez boots I've been coveting and two work blouses...for a mere $114. I always feel so satisfied at the register! I never can believe that I made out like a bandit! May I mention the Jlo boots, when they first came out, were $99. My price today? 53.97 -30% or 37.78. Fab-u-lous. I'm normally a big cheap-ass and won't pay more than $20 for shoes, but these are some really cute, well made boots so I'm gonna rock 'em all Winter...and the next, so they were worth it! I also totally appreciated that adorable and sweet cashier Katelyn gave me my $20 Kohls cash (which is how they addict you!) and explained to check the dates carefully, as there was one day I could still use my 30% coupon AND my $20 Kohls cash on the same day! Oh, I'll be back. read more

I don't think I have been to Kohl's in ages but Amazon brought me here. I had directed to drop off my Amazon return item at my nearest Kohl's which was the Bucktown location. When I arrived in the store I was able to quickly locate the Amazon return center. It was literally right by the entrance. The women that were working the return desk were very sweet. They both greeted me with a smile and kept up light conversation. The overall process was very smooth and I was given a 20% Kohl's discount that I was able to use right away. After returning my item I went to try and find a replacement item and use that discount. The store is remarkably clean and well organized. The employee I ran into was able to quickly point me in the direction of where I needed to go. Kohl's has discounts on top of discounts. I was able to find an item that was originally $50 discounted to $36 and some change but was able to add my 20% discount on top of that. I was so impressed and at that moment knew I needed to make my way to Kohl's a lot more! read more

I was outside waiting in the parking lot 5 min before opening. I needed to return something and purchase a different item, customer service was patient and great. read more

Kohl's - Me heading to the parking lot after shopping. - Department Stores Near Me - CHICAGO, Illinois

The store is okay and clean its the company that sucks. I tried ordering online and was horrible returned everything and it ends up costing you more money so don't shop on the online store they price gouge. read more

The store has been closed since March due to COVID and now in June they've opened back up. I went in for a few items and everything was neat and orderly, but covered in dust! The shelves hadn't been dusted in 3 mos, the clothes, items, purses, shoes... So obviously during the lock down they didn't have associates come in the store to make sure things stayed clean and make sure the clothes were not collecting dust. I picked out some things I wanted but was anxious about it because the clothes were just too dirty. And the store was also looted but they're still trying to make money on dusty and damaged items. And then they only had 4 registers open due to social distancing. The line wrapped almost around the entire first floor and it was about a 45min. wait. After standing in line for 25 minutes and still not getting any closer to the register, I decided to put the dusty dirty clothes back and spend my money elsewhere. read more

I was just trying to buy some pants and the mens department employee is on his phone loudly yelling, "That b*tch loves some d*ck". It went on for a while to the point where I said, "Excuse me, people can hear the words you're saying." to which he reiterated what that b*tch loves. I was just trying to buy some khakis. Very uncomfortable. read more

This review is solely for the Amazon Returns Desk to the right as you enter the store. We had our return codes available on my phone. 2 packages to return and the 2 transactions took less than 10 minutes!!!! The young man who helped us was very friendly and professional. Highly impressed with the Amazon Returns Desk! read more

When in need, this Kohl's gets the job done. However, I don't like it at all for picking up online orders and will stick to the Kohl's near my work when I have that option. The good about this Kohl's - Huge parking lot! Huge store so there is a large selection of everything. The not so great - Customer Service is on the second floor and a very lengthy walk, making Site2Store pickup very cumbersome. Defeats the convenience purpose of this service. They need a bit of a layout change. Customer service is uber hipster. No greeting, just looked at my phone when I said I was picking up an order, casually grabbed my items, handed them to me. Kinda weird not getting a hello and thank you/see ya. So yea....not my preferred Kohl's but I shall continue going when I must. read more

I think 3 out of 5 of my family has worked for Kohl's at some point in their lives. Weird- I've never realized that before! Anyway, this Kohl's has a pretty good selection and is kept pretty clean. Parking on the 2nd floor tier of the parking ramp is ample and steps away from the store. So skip pretending you're handicapped just to park on the first floor lot and get on up there! Christmas sales abound now and as I looked for the almost-perfect last minute gift for my mom I was happy that Kohl's carried name brands like Martha Stewart cookware, Rachel Ray, Vera Wang and Chaps PJ's and the like for me to choose from. Since Kohl's are seemingly everywhere, a Gift Receipt can be easily obtained if the awesome PJ's I chose don't fit her! This Kohl's Toy department is tiny, but I was still able to get a Star Wars action figure, for that last minute stocking stuffer. The first rule of thumb when you shop retail is never buy anything that isn't on sale. (Because everything goes on sale soon enough). Seemingly everything is on sale now for the Holidays! Happy Shopping, fellas. read more

Clean store, great staff. The store has good quality clothes and brands as well as rewards, discounts, and kohl's cash earnings.

I like coming to this location because the racks are always pretty organized and I don't have to scavenge around too hard looking for the size that I need. I usually come come here to get clothes for my daughter or birthday presents for other kids. They have a great children's section for clothes with a lot of selection. The toy department could use a little bit of help and perhaps offer more items. But I have come to realize that Kohl's toy departments at other locations are not the best either. I guess because they are more focused on clothing rather than toys? The whole store overall looks clean, organized, and labelled correctly with the marketing reflecting the promotion that's going on. I like shopping in that type of environment! Anyways, another reason I enjoy shopping here is for the discount whenever I use my Kohl's credit card. You can stack these up with other coupons that you may have also. Other department store will only let you use one at a time. read more

I really only go here to drop off Amazon returns, but this location has plenty of parking and the store is kept clean. Staff are nice and their return isles move quickly! read more

This is your typical Khol. No complaints!! Will be back. Store was clean. Associates are regular.

This is the WORST shopping experience of my life!!! I never shop here because of the jacked-up prices and the coupon bullshi*t, but I needed shelves and no one else had them. Turns out, I am not going to keep them. I went to return them today, and they won't give me a full refund. They want to keep $10 of my money. After further investigation, it turns out someone used my Kohl's cash!!! I probably told the clerk I didn't care about the Kohl's cash, and what do you want to bet, she cashed in my Kohl's cash, and now Kohl's won't give me a full refund. AND, they have no way of tracking it unless I call corporate. I never shop here because all the prices are jacked-up, and You can't get a "regular" price on anything unless you have a coupon. The one time I do buy something here, I can't even get my full refund? I will call corporate tomorrow, because this store can't help. I doubt they can keep my $10, unless they can prove I used the cash myself. WORST EXPERIENCE. I am so sorry I bought anything here!!!!! read more

The Black Friday sale here is not for amateurs. I felt very overwhelmed in the store. Yes, most of the store is on sale. However it was hard to tell the sale price for several items. Also, almost all of the big items I purchased came with rebates. I hate rebates. I don't always remember to mail them in, and then it feels like I'm getting extra money back later, but in fact I already calculated the discount into my head when I originally bought the item. I did get some very good deals though. read more

For cute, quality kids clothes you can't beat Kohl's. It seemed like I just stocked up on stuff for baby girl back in October and her pants were already flooding and her tops were turning into midriffs. Not a good look for a diva-in-training. They have a great selection of OshKosh, Carters, Levis, character clothing (ie Dora, Disney Princesses etc...) and off-brand lines. What's even better are the crazy sales. You walk out of there feeling like they forgot to ring up a few items. read more

Let me first say, this review is only for the returns and customer service. Haven't shopped here and dealt with the check out portion of the store, which is where I see a lot of complaints about. Went here to exchange cookware I had gotten as a gift, as the top to one of the pots broke. Told the customer service girl at returns what happened and after explaining it was a gift and I didn't have a receipt, she said she thought they still had it and if so I could grab a new one and just switch it out. Went and got the new one, and 10 minutes after arriving, I was leaving. She literally scanned the new one, slapped a sticker on it, apologized and said have a great day. Great customer service and very friendly employee I dealt with. If only all stores were nice like this and had such nice and simple return policies. read more

Yo Kohl's in buck town Chicago. Maybe when you have 35 (I counted) people in line you should open up more than 3 registers. I had about $400 in merchandise picked out that you didn't sell me now. Literally left it where it was. read more

Slip sliding away. This is for both Kohl's and Amazon returns. I'll start with Amazon, you'll find their setup on the first level at this location, setup very prominently can't miss it, well unless you park on the second level that is less crowded and where Kohl's customer service desk is for their returns, but no, not Amazon. Hey folks put up a sign, maybe something like, "Amazon Returns lower level" this may help. After waiting in line for several minutes only to be told to go downstairs. Finally find it and the guy behind the counter is as sweet as can be, however he shared his frustration that the QR code wasn't working, he also said they've been having issues with it for a while now. I had to cancel my return sign back in and redo the return, he was helpful and patient, he deserves five stars. He then gave me a coupon for 25% off of a Kohl's item for my trouble. He also gave one to the poor soul that got stuck behind me. The coupon expires in a week, knowing full well that I wasn't the biggest Kohl's shopper and would not be back in a week, I decided to look around. I did find a decent pair of black leggings, and took advantage of a sale price and the coupon. The line moved fast enough despite holiday shoppers, the cashier wasn't enthusiastic or even mildly happy to be alive. She pretty much didn't say anything, grabbed a bag and started to dump the leggings in it, so I finally spoke up and asked, is there a charge for the bag? She's replies, "yeah, you know by now there's a charge." So I hit back with, "then you should ask if I want a bag." I can manage to carry one item out of the store. The assumption is irritating that I'm okay with being charged for something I didn't ask for, I know it's just .07 cents, not going to break the bank, but I really just didn't need a big shopping bag for one item. Overall, 'meh. Amazon returns great idea, first level, keep shipping label on your phone, you don't have to print it out or box your return, they'll handle it. read more

Only giving THIS Kohl's store 2 stars because the selection of clothes are superb. The reason they don't get more is because the ENTIRE TIME I was in this store, I was followed by managers and the mullet wearing security guard that looks like Jackie from Roseanne. I've been to this location SEVERAL TIMES and have NEVER been followed, EVER!!! I understand due to recent events that security has to be in high alert BUT I am not trying to steal or loot! My parents raised me better, I can't speak on others, but I AM NOT THEM! Don't judge a book by it's cover. Smh! read more

Why are the lines always so long here! Come for Amazon quick drop off and it takes 30 minutes because of the line. Try do buy something on the way out? 20 people in line with one cashier. So many people standing around doing nothing while there are lines. read more

Its a very well maintained chain at this location.....you can never beat the low prices! This review is for the customer service staff at the return and exchanges, very patient and helpful. Yesterday, Lisa helped with an easy exchange for a wall décor that was damaged, that's what makes a difference in bringing clientele in the store. read more

I come here for all my everyday wear! They are great! Big clean store...the store is very orderly. I am a sucker for their 30% off coupons and cash back...they get me coming back all the times! My clothes lasts forever too! And I always get asked "where is my dress from?". I love Kohls! read more

Kohl's - Xmas time! - Department Stores Near Me - CHICAGO, Illinois

I must lead with, the store and employees are top notch, very helpful and responsive. My bad review comes from the parking lot to the store. What the hell happened here. This place looks terrible. There's more trash that your stepping over or thru then in a downtown alley. Everything looks overgrown and neglected. I had family from out of town visit last year and they complimented how well maintained and upscale it looked. Not anymore. I also noticed 2 huge new electronic billboards in the lots. All that revenue and no cleaning crew I don't know if Kohl's or someone else own the property but if they do, please pass this along. If I drive by and it looks like trash I'll continue on to the next Kohl's Thanks read more

Terrible Customer Service. Poor size selection. Customer associates are impossible to find and not knowledgeable about clothing on the floor. Return Desk is completely rude I was told "I have to wait longer because returns lose the store money and I am not a priority.". I do not deserve passive aggressive attitude from associates when shopping. read more

Please don't shop here!!! Worst experience I've ever had. I went in to buy school clothes. The woman at the counter asked me if I wanted to check if I still had a Kohl's charge card. I said yes, "please look up IF I still have one." Then she asks a few more times if I would like to use it. I say no every time. Finally, she lets me use another debit card. I put the card in with the PIN number. The receipt comes out. Everything sounds great right? Nope. Come to find out 1 1/2 month later, she charged it to my Kohl's card. I tried to call the store and corporate and both people told me that the lady at the counter had the right to charge it because I asked her to check if I still had one?? Maybe instead of covering up for your nasty consumer scams, just own up to it. This Kohl's is fraudulent and dishonest. Never shopping there again. read more