Let me just preface this by saying DO NOT COME TO THIS STORE…read more I came in to purchase a dress for a formal. They said I would be able to come back and return the dress if needed as long as I had a receipt, however they did not put a receipt in my bag. Then when I came back to return the dress I was blamed for their mistakes and told I could only return the item for a gift card. Additionally the worker was extremely hostile and did not know how to work her own cash register and had to call for help multiple times. After issuing the gift card they told me that I would not be able to use the gift card because "their machine was down," essentially stealing $65 from me. Despite saying that they would reach out to me about the issue they never did and I had to call multiple times to resolve this issue. On the phone the worker called me rude (I don't know how trying to get a refund is considered "rude") and was extremely unhelpful. Finally they agreed to exchange the gift card for a different item (after 2 phone calls and 4 in store visits, I don't know why they couldn't have done this in the first place) This fiasco wasted me hours of time. Do yourself a favor and order a dress from somewhere else or head to a mall or basically anything but go to this store. If you must purchase something avoid interaction with Mary. She is completely clueless and obviously was not trained properly. Edit: The store owner called me a day after to guilt trip me, offer various excuses, and when that didn't work blatantly told me to the take review down and tried to bribe me. Unfortunately I will not be bribed.

Used to be a very frequent shopper at Verbena but after my experience today it's safe to say the…read morestore has unfortunately lost my business. Was browsing the earring section with a few friends. Decided to go look at something else, so I put the earrings back. When I returned to the earring section, where my friends were still standing, I was approached by an employee. She asked me if I had left the earrings over on the other side, where I had just returned from. Confused, I said I hadn't. She continued prodding me about the earrings (are you sure you didn't put them down, where are they, etc...) I then realized she was accusing me of stealing them. Just when I thought it couldn't get worse, she asked me to show her the exact place that I had set down the earrings (wtf) which I was able to do. She then walked away without even an apology. It goes without saying that accusing customers of stealing when you obviously have no idea what you are talking about is not only disrespectful, embarrassing (given that the store was incredibly crowded at the time), but extremely unprofessional. Sad to say I will not be returning to Verbena....clothes are cute...and employees usually professional and respectful.

XL at this store is a size 12. Not only are they NOT size inclusive, they deleted my comment on…read moreFacebook saying this. So they aren't transparent either, and must know this is wrong or they would leave my comment up. I will never shop here, and will tell everyone I know the same.

Absolutely love this store. I can find things for all occasions including everyday styles! Laura…read moreand her staff are amazing. They help me find outfits and have learned exactly what I love each season. This is so convenient, I don't have a lot of time to go store to store or even shop online. I get tons of compliments on my outfits. I follow them on instagram because I love finding out how to style things and what is new!!

Wonderful service Beautiful clothing…read more Good values Friendly warm sales people Honest and sincere

What a unique, sophisticated and surprising selection from a rather unassuming storefront! I…read morenoticed a few quality pieces in the windows and ventured in, and I found the most polite and accommodating saleswomen/owners! Purchased a BEAUTIFUL dress, made in Italy, at a bargain price after discounts, along with some gorgeous pieces of jewelry, I cannot wait to return!

I stopped in just to look around, but I always find something that grabs my attention. There are…read moremen's and womens clothing,shoes and other various items. I come to look and always with a few name brand items. This time it was sjoew and shirts. Next time, who knows.

When I lived in Chicago, I loved Nordstrom Rack. Once I found a Nordstrom Rack in Ann Arbor MI, I…read morefell in love again! I happened upon NR when traffic was horrendous on Washtenaw. Best way to avoid a traffic jam was shopping! I found things I didn't know I needed and also a lot of professional clothing that I definitely needed. The selection ranged from casual to professional and everything in between. Also found some great shoes! The prices were really good for the value of items. I even bought sunglasses and mascara. They had it all! The only downside is that, imo, there was not enough refreshing of inventory over time. They were great about things I needed to return, but a month later I saw a lot of the same things I had seen on my previous visit. The first visit, you may be blown away, but maybe let some time pass before your next visit to allow for additional inventory. Still love this store for value and designer items! Definitely stop in!

Terrible customer service. Emailed the store 3 times in the past two weeks still no response.read more

Located above Found and in Kerrytown Marketplace & Shops, V2V is a very cute predominantly clothing…read morestore. There are so many aesthetic pieces here, but it is definitely extremely pricey, so keep that in mind as you check out the store. I've actually never bought clothing pieces from here. Instead, I've bought several cute prints, plates & cups from here & they are all such great quality.

What a fun experience!!…read more We went to the farmer's market and walked inside the shops and loved seeing everything! Parking can be found behind the farmer's market. There is a lot where you can pay by spaces (about $2 per an hour, very affordable). There are bathrooms inside on the top floor and tables and chairs scattered throughout where you can eat lunch that can be purchased downstairs or at the farmer's market. We bought Pad Thai for $7 from Baan Phad Thai in the farmer's market and it was delicious!! We also found two amazing houseplants, Roos Rois Coffee, and fresh Apple Cider! Will definitely come back because this farmer's market and shops are fun to walk through and have unique items!

Visited on a day trip on a cold Saturday. Very charming and had tons of fun, unique shops. Prices…read morewere slightly high, but not too crazy, considering many items were artisan and handmade. We loved the uniqueness of the items curated. It was very busy, but not too terrible where it made it hard to move around. We enjoyed lunch and were able to find a seat quickly for our party of 5 immediately, which was awesome.

We absolutely love Dear Golden! The staff is uplifting and shows you things you wouldn't normally…read morego for. The array and variety of brands and vintage, is to die for! I could spend an entire day here. I wish they were open Monday's as that is my day off but... always come down on weekends when I can. I emailed the owner looking for a dress I had previously tried on in store and she had it available and ready online to purchase immediately! That timing was rare and special! I received it four days later! All the reviews about staff being snobby.... I don't understand at all. My partner and I travel to different shops such as this across the US and collect unique items... there are snobby people but dear golden... they aren't them. People reviewing saying they are, now that sounds snobby. I wish dear golden all the best and can't wait to return.

The reason I am posting this review on Yelp is specifically because of the response my Google…read morereview got (see attached screenshot). I kind of expected ridiculously high prices, it is Ann Arbor after all, but these prices were absurd. What I don't expect is to be ridiculed by the owner because of a simple spelling mistake. Like I said, thier priorities are backwards with no attempt to rectify the situation, only to make it worse after the fact online. I wish I could get paid to sit on my butt all day and ignore customers. At least I was greeted by a lady yelling from the back, but that is considered the bare minimum, just as another 1 star review is. If I could give 0 I would especially now after realizing this is how they respond to potential customers. I will never go back. The vulgar music that was being played throughout the store was my biggest concern at the time, but now it has shifted to the way they responded to me online. If you must buy from them (still way overpriced, I don't know why you would) order from etsy and don't subject yourself to being ignored and annoyed by incompetent store staff. After reading some of these other reviews here I am certain they had to deal with this same person, and it was probably the same person who made the condescending reply to my first review (see picture). I have a hunch that most of these 5 star reviews are either from the staff themselves trying to counter the honest ones or by someone who didn't have to deal with the lack of customer service that I experienced. If you're the owner of the place and you are reading this, please reconsider who you choose to be the face of the store, they are driving your customers away. If in fact the owner was the only one in the store today, and the subject of all the other 1 star reviews here, I would recommend closing your store and finding a new line of business because you are clearly not equipped customer service.

Ann Arbor is both the home of the University of Michigan and an experience- especially being a…read morenative coming back to visit after a long absence. Since the last trip my Michigan ball cap faded and shows poorly after sweating in the hot California sunshine. Thus, one of my primary objectives was to find a high quality, but suitable replacement. Shopping online isn't always fun because I'm specific about the hue of blue, the way the M logo is presented, and especially the bill of the cap. On a whim I went here because it's near Plum Market, and why not? Mission accomplished! I found the ideal hat for only $25, and the selection is also impressive. In short, the nice cashier said their online selection is wider and includes NFL stuff, especially the Detroit Lions, and frequent 20% off coupons are made available. So they can also order in-store what you see online, and that's a nice touch. Go Blue!

Love this vintage shop. Terrific selection of well-curated vintage clothing, from the 1950s through…read moreat least the 1990s. Prices are good, and the staff is friendly and helpful. Definitely worth checking out!

Super cute clothing, pretty pricy for used clothes even for being vintage. However the place…read moresmelled strong of feces. I had to leave because it was so strong, would have spent more time inside but physically couldn't.

The most beautiful pieces of clothing I own are probably from Anthropologie. Generally on the more…read moreexpensive end (but it is definitely worth it for unique/stunning/high quality things you'll love well), but I've also gotten a couple things I absolutely love in a good sale. I've really liked that sometimes when I start a fitting room, I'll find additional things I hadn't picked out myself in the room as recommendations based on the other items I picked and if we talk about what I'm looking for. Got an amazing dress to wear as a wedding guest that was heavily on sale and perfectly my size this way once. I don't think it was even out on racks. Also love their beautiful home goods. Also on the pricier end but don't sleep on the sale section. Just got an absolutely adorable serving dish and plate set for a great price. This location is in a nice plaza with a lot of other retail and dining options. Parking lot is always a little crazy but there's the additional space kind of behind the store (next to it technically) if the main lot out front is full.

The 40% sign was up in the sale room. Good news I thought until the rude employee told me that the…read moresale was over. Since the sign was there I think the store should have honored it. I was prepared to buy alot of items.!! I put everything back. I then we to TJ Maxx and purchased look alikes (same quality) but for less money!