This has actually been my worst experience at a food establishment in a very long time. My friends and I came here for Sunday lunch as we had heard good things about it. When we arrived, it was open seating. The space was small but it wasn't busy (just one table with four people) so there were plenty of open seats. We were three so we sat down. There was no menu in sight and no one had come to welcome us so we sat for a while. I decided to look at the menu online as I was pretty hungry.
After about 10 minutes of waiting, a lady brought us three menus. Two of the three menus had corrected prices with tape over them, which was fine (inflation, duh?!). My friend and I wanted half efo and half eguisi. We asked the lady if that was possible, she said no. We then decided to get one efo and one eguisi to share both and then the lady said if we ordered it as two dishes, she could plate it as half and half, which was fine, not a big deal. Here is where the problem starts. My other friend asks for Abula (Amala) and she said she had no assorted meat. When asked what she has, she said only beef and turkey. She also told us that had ordered the efo and eguisi that she only had beef, turkey and fish at this point. She stated she was out of any assorted meat. My friend ordering the amala asked about three other dishes that the lady mentioned was out of stock. She eventually ordered the amala. My friend then asks to order fried yam and the lady proceed to mention and I quote 'I do not have time for that.' I promise you, we were too stunned to speak. When she saw us gasp, she mentioned she can make it but it will come after the food. My friend really wanted fried yam so she said it was fine if it came after the food. The lady at this point was extremely rude and short. She then mentioned that the yam was $10.99. On the tape corrected menu, the price of yam wasn't updated and was listed at $5.99. My friend declined the yam after finding out the price discrepancy.
We waited for about 30 minutes. The lady brought out two plates of pounded yam and half efo, half eguisi. She then proceeded to tell my friend that ordered the amala that she did not have the stew and that she can give my friend yam porridge and it's nice that she will like it. At this point tbh, we were too stunned to speak. My friend who didn't get her food told her it was fine and she wasn't going to eat anything as she does not eat or like yam porridge. The lady insisted and said if she doesn't like the yam porridge that she doesn't have to pay for it. Again, my friend declined and said she did not want it. This lady tells my friend 'You know what, since I did not have what you ordered, I'll bring the yam porridge for free.' We didn't say anything since my friend had told her three times that she did not want a replacement and that she doesn't eat porridge.
This lady proceeds to bring out the porridge and sets it in front of my friend.
At this point, we start eating. The food was about a 2/5. We ordered turkey and beef and only got beef. The beef was inedible because it was too salty. Since my friend who ordered the amala doesn't eat porridge, my other friend and I tasted the porridge. It was good but drenched in oil. We ate less than half of our food.
The lady brings the payment system and says the total amount. Turns out she charged us for the porridge that was forced on my friend on the premise of it being free. After we asked why she did that, she took it off the bill and since we were highly irritated, she offered us puff puff which we declined.
I understand that she was the only one working the kitchen, serving and attending to customers. However, this model obviously affects her ability to communicate respectfully to customers, keep up with inventory and provide good quality food and value for customer's money, which is not beneficial to any business in the long run. I will not be returning. read more