IF I could give this place a ZERO I would !! This location…read morewas not only unprofessional, but deeply discriminatory. I arrived with a confirmed reservation paid for through CRS Housing, yet from the moment I walked in, I was treated differently than the white guests checking in before me. The front desk employee greeted them warmly, but when it was my turn, her entire demeanor changed -- no greeting, no courtesy, just immediate hostility. The difference in treatment was obvious, and it set the tone for what became a clear case of racial profiling. She repeatedly insisted my card was "declining," even though the incidentals had already been charged. I attempted to show her the transaction on my account, and she refused to look, raised her voice, and became confrontational. When I asked for the manager's contact information, she slammed his business card on the counter instead of handing it to me respectfully. Instead of resolving the issue, she escalated the situation by calling the police on me -- a paying guest -- simply for asking for clarification and proper service. I was then banned from the property based on false accusations, including claims that I threatened her. These accusations were completely untrue. My 17‑year‑old, who never even stepped out of the car, was also falsely mentioned in her story. When I attempted to speak with the manager, he repeatedly cut me off and hung up on me instead of listening. The entire situation was mishandled, disrespectful, and rooted in bias. No guest should ever be treated this way, especially when they have done nothing wrong. I will not be returning to this location, and I strongly urge corporate to investigate the conduct of the staff involved.

This particular Hampton Inn stands out from most others for their friendly service, always clean…read morerooms, and fair prices. I've been here a number of times over the years and both Darlene and Kim are incredibly friendly the epitome of southern hospitality. We stay here about once a month and it's our favorite hotel along I-20.

The only reason it got two stars was the people at the check in desk were nice. The bathroom was…read morefilthy it had mold and a dirty floor. Tried to take a shower and the Curtin did not even close.

I figured this hotel wouldn't be great, but I didn't have many options for places to book as it was…read morelate at night during my road trip. If you can, avoid this hotel at all costs. It has clearly never been cleaned or maintained or upkept whatsoever. I found toe nails and white powder all over the floor in my room, clearly it hasn't been vacuumed in weeks. There were stains on the chairs that you can draw your own assumptions based on the photos. There were roaches crawling around EVERYWHERE outside. 0/10

This place is now the Quality Inn (same address) and is by far the most disgusting place I have…read moreever stayed. And I have traveled to remote areas (Andes Mountains, Peru's Amazonian jungle region, and stayed tiny no-name hotels/motels in many places. But NEVER have I been so disgusted. Try not to vomit at the pictures. I will be calling the health department Monday morning, the local media, and anyone else I can think of. The manager is incredibly smug and rude. When I called two days before my arrival requesting a ground floor room because I have a physical disability, he a) nearly yelled for booking through Expedia; and b) said it was my problem and to call Expedia. When I asked, "So you're not able change a room?" He said, Well, yes I can," but launched again in a tirade saying I had requested a smoking room, to which I replied that I hadn't. He finally agreed to change the room and hung up on me. The evening of my check in, where does the night front desk clerk put?Yep, on the second floor. I give her my story; and she in with the Expedia blah, blah. There's more, but it's late and I will edit/finish soon..

Do not stay here! The bed linens are dirty and stained. When I called the front desk, the night…read moreclerk didn't have access to the laundry and had to find a room and take a sheet and pillowcase off to bring to us but the blanket was still gross. The one star is because they accept pets and don't have carpet in the room. I've stayed at many economy hotels and the least I expect is cleanliness. This is the worst I've ever seen. Tried to talk to the manager-not helpful. The night clerk was the nicest one there.

This place does not deserve good reviews. It's not a Best Western anymore. I got there late and it…read morewas raining, the front door was locked so I had to check in through the outside window. The room didn't smell bad but there was hair all over the sheet, it looked like it hadn't been changed. There was no toilet paper in the bathroom and there wasn't a single wastebasket in the whole room. I had to laugh because it was so bad. I slept on top of the sheet, showered in the morning and left that dump asap.

Stayed here bc every other place was booked. I woke up in the middle of the night with bed bug…read morebites. Management gave me my money back and offered me a new room. Got a new room and my husband left to the store. Came back to a random Caucasian man with his ear at my door. Never again

They were advertised on various travel websites as pet friendly, but I was told pets aren't allowed…read moreat check. First question clerk asked was do you have a pet. I do; she said we don't allow. She would allow for $15 more per night. Since I couldn't cancel without losing all my money, had to say okay. This seems like a trick to raise their advertised price. Room was damp and moldy. There's a lot of junk like old shopping carts and old parts around the hotel. May be the worst hotel ever..

I have family in the area that I decide to visit. Someone told me that this motel was nice that…read morethey had renovated on the inside. Lies! Worst experience ever. I check into the room. The front desk clerk says the place is nice. Get into room 105 and it's a disappointment. Curtains barely covered the windows, something was leaking from the ceiling, holes in the blankets. You can just tell it was a half ass cleaning job. Decided to tough it out for one night until...We spotted a bed bug and my sister had been bitten by the bed bugs. It was horrible. So I told the front clerk, he said he was unable to give me another room, keep in mind we were only there for a few hours. So I ask for my money back, he told me we had to wait til morning for the manager. Pissed we leave at 1am in the morning having to buy new clothes to wash our clothes that was in the room to ensure that we wouldn't carry bed bugs along our way. Then find somewhere to stay. Get there in the morning to inquiry about a refund. The lady said the manager wasn't there but she's like the manager but in the same breathe she was telling me as a manager why she couldn't give money back. She said Y'all People come here for a couple hours with your boyfriend and want your money back. I told her that wasn't the case. I just want to be treated like a paying customer. I ask her how would she feel. She told me to go to the hospital and let them tell me it's bed bugs. I ask was she going to pay for the hospital bill she said no. Then a man walk by there clearly had a tag on that said Peter and the business card has his name on there as the manager. She said no he's not the manager. Manager don't work on the weekend. To sum it up, I left there without my money back not even apology. Be careful who you spend your money with. Clearly she thought something negative because I was black. I told her I would post online just to let people know. She said she doesn't care because they don't need social media to keep their business.

From the owner: Book a room at the Rodeway Inn hotel in Thomson, GA. This pet friendly hotel is conveniently…read morelocated near Augusta National Golf Course and Mistletoe State Park. Guests will enjoy amenities such as free parking, free WiFi, and guest laundry. Book your stay today!

Surprised Wyndham has their name associated with this property; not even what Day's Inn standards…read moreused to be in my mind. We were held hostage basically by the hotel owner. We decided to check out because of the poor accommodations and were forced to pay for the next day, even though it was before the check-out deadline for that day. Don't ever book a Day's Inn reservation for more than a day until you have a chance to visit the property. We are still fighting with Day's Inn and Wyndham who evidently refuse to hold their property owners to basic standards. If you are staying in Thomson, GA, try somewhere else. If you are staying in Thomson, GA, there is a Hampton by Hilton across the street that looks new.