Stay away from this place! It's a zoo and the work they perform is not good. Took my 2019 F250 with less than 700 miles on it over one day and inquired about having a snowplow installed. Steve in service (great guy) gave me a quote, I asked when it could be done, was told the following week on Wednesday. I dropped off my truck off on Tuesday (a day earlier) and asked them to call me whenever it was ready the following day. Late Wednesday, I called to see what time would be good to come out and pick up the truck. Was told they haven't started on it yet, said they would start on it first thing the following day, Thursday. Mid morning I called to confirm that they had actually started putting the plow on, was told they haven't started it yet because they were too busy but would get to it as soon as possible. I asked what the purpose of making an appointment was the week earlier... Feeling irritated, I told Steve I would come out an pick up my truck and take it somewhere else to have a plow installed. He pleaded with me not to do that and promised that it would be installed that day. I told him that I didn't feel comfortable with that because I felt that the job was going to be rushed and that an accident might happen. He assured me that nothing would be rushed. I go to pick up my truck later that day and Steve took me out to the truck and showed me a 5 inch scratch on my fender. He was very nice, apologized and said they would make it right. The owner, Rich Adams, got involved and you could tell by the way he approached the situation that he didn't care. He said that he would have one his guys in the back paint it. I told him that I would decide where the scratch would be repaired...not him. He reluctantly agreed and asked me to run it passed him before having any work done. The following day I went and got an estimate for the repair and spoke with him about it. He agreed to pay for it. I then explained to him that they would need my truck 3-5 days for repair and asked for one of his trucks to use while mine was being repaired. He gave me an old beater which was fine.
Rich Adams never apologized for the mistake and acted annoyed about the whole thing! I had a new truck that was less than 2 weeks old that now had a scratch on it and the entire fender was going to need to be painted. I was inconvenienced with having to get the estimate, drop off the truck for repair, pick up the truck when it was ready and never once did Rich say " hey, sorry about what happened".
RA Adams in McHenry has been around for a long time and I've used them in the past for other things. I was told that Rich Adams (the owner) was not the person that started the business but he was part of the family. I've noticed that the quality of service has dropped over the last 5 years and in talking with other people they've said the same thing. I'm sure RA Adams in McHenry will survive but there are other places out there that will give you quality work and service that every customer deserves! Needless to say, I will not be going back there and will make sure that spread the word about the poor work and service!
I thought about this and said, I wonder if the situation had been reversed if he would have been happy? I wonder if he would have expected an apology and possibly even expected someone to offer a refund for the $500 installation for all the hassle?
I now have the truck back and it looks good. I've noticed that I have a burning smell coming from underneath the hood. I think the plastic or rubber wiring harness is sitting on the manifold or something hot. I'll get that checked out before that gets worse.
Stay away from this place! read more
