Fixed my bike in a reasonable time. Very nice People…read more Anthony and jack were amazing! Good pricing and very communicative. Would defend recommend

I spent $4,500 on an electric dirt bike for my son in June. 4 days later the brake handle broke on…read moreit. I went back to Howling Moto and they said they thought it was a manufacture defect and that I should file a warranty clam. In the meantime Howling Moto said I could purchase a new break handle and they'll refund it once the warranty was approved. I was suprised that the bike was one 4 days old and there is an issue with it and the dealership's best advice was to purchase a new part after spending $4,500. A discount on the part was not offered... Nothing. I did not want my son to not be able to ride his new bike after just getting it. I purchased the brake handle. Another $180. I was told I needed to make a video of the issue showing the serial number and hours on the bike. I make the video that night and sent to Howling Moto. A month went by, and I made a follow up email. I was told they still have not heard back from the manufacture. Another month went by. I reached out multiple times without a response. Finally, a few weeks go by (October) and I am told that they need additional information for the warranty. This was in Oct. It is now the middle of December, and I still have not heard anything. Howling Moto's does not support what they sell. They are extremely friendly when you make your purchase but after you purchase, they have zero customer service. There are several other dealers in the area. Purchase one that'll provide you with customer service and stand by what they sell. I'm sure they'll actually respond now that I've wrote a review. You can see by other reviews, this place does not stand by what they sell you. **I told everyone they'd finally respond. Now they're actively reoping the warranty process after I submitted a review. A bunch of scammers** Read other reviews. This place has bad business practices.

Paul is fantastic definitely a quality shop I bring my CT 125 here and it always comes out greatread more

Walked in for an oil change for my Honda Rebel 1100cc and had a pleasant experience while waiting…read more Paul welcomed me, dropped some helpful nuggets about bike maintenance while doing the oil change. Have found a new place to maintain my bike moving forward!

When your power sport item breaks down it is not a fun experience !…read moreThe difference of how you feel depends obviously if the service dept can fix it and can do it promptly. Most places miss an important part , the interaction empathy and communication make it a much more bearable situation. I recently had issues with my snowmobile and had service work done here. I must say between BENNY AND DANNY I was actually thrilled with the communication empathy and care that they delivered . I was not happy with my mechanical problems but the smiles and great professional service made a difference. I live in ILLINOIS I will definitely make the return to this location and recommend MP to all ... Thank you Danny and Benny Don R

If you need service, go elsewhere. Wasted my time riding up here, just needed some basic…read moreservice/maintenance. They won't service their own product if it is older than 2010. What a load of Corporate BS Greed, no wonder there are less and less cycles on the road every year. Can't even take your Cycle to get service at the dealership! We all upgrade bikes at some point, I won't be doing that here since they have an expiration date on their Customer Support. If I could give negative stars I would have. Lost a customer for life.

I dropped off a set of motorcycle fairings on November 15th and paid a $750 deposit for paint work…read more Unfortunately I have not received responses to multiple calls or texts over the past three months. I also stopped by during posted business hours and the shop was closed. I would simply like to retrieve my fairings.

They did exactly what they said they would do and had it ready when they said they would!read more

Rivco unfortunately seems to offer their warranty in name only…read more In early October I purchased a set of driving lights for my Honda Goldwing, which shipped quickly and I installed them almost immediately. Everything was fine until the first cold day of the season, when I woke up and found that one of the lights was cracked and not functioning. It was a fine pressure crack, almost certainly due to freezing temps. I messaged Rivco and they refused to honor any warranty, saying that the lens "must" have been hit by something and that this crack "must" have resulted in the light to fail. Rather than argue I just bought a new light from them. Before it even arrived though, the *other* light pod began to fail. There were no cracks or anything on this one, but it would randomly flicker and dim to the point that it was unusable. After testing my charging system and testing the light on a 12V auxiliary battery, the light itself continued to have issues and I ruled out an issue with the bike itself. Worth noting is that I used all of Rivco's provided wiring and nothing outside of that. I followed their instructions to the letter. Finally, when the replacement light arrived, I was frustrated to find that it wasn't a direct fit. The provided hardware was too large for the existing bracket and the existing bushing was too wide for the bracket on the new light. When brought up, they agreed that I could modify it to fit but didn't offer a correct replacement or proper bracket. Rivco's latest response was that I could either buy yet another light for $100 to replace the flickering light, or that I could pay to send them the flickering light to have them test it and, if it did prove to be defective, they could again ship me a replacement at my expense... Since they appear to me to be reluctant to honor their warranty, I don't have enough faith to send this in and waste more money just to have them tell me there's nothing they can do. I'm already $500 out and have three lights that I can't use. I'd say that if you want to buy from Rivco, at least make sure it's a bargain deal or that it's a part you're confident will not fail. They're cool parts and fitment is great, but I bought Rivco over Denali or a no-name eBay brand deliberately for their warranty, only to be let down.

Ordered tie down kit for an Indian Roadmaster and they sent bolts that were too short. When I…read moreemailed Rivco for a solution they instructed me to send back the short bolts. (Like they didn't believe me) or go to the hardware store and buy longer ones. They didn't even apologize for the inconvenience. This is what CS has become. Rivco is only concerned about the sale not the fitment.

Very fast response and same day pick up! Best AMSOIL dealer around schaumburg area! Very…read moreknowledgeable the different kinds of oils

From the owner: I have access to all AMSOIL products and can get you whatever you need. I offer great pricing and…read morecan help with delivery if need be. If you are looking to set up your own account or one for your business, I can help with that too. Call, text, or email with any questions. I’m happy to help.

Been here a few times now, very good service every time. The staff is very kind, patient and…read moreknowledgeable. Always a friendly welcome when you walk into the store. I recently brought a helmet I had purchased from them back in September into the store to have a coms system installed (Spirit HD). I was helped by Luke who was very kind and informative, letting me know everything he was doing during the install. Very quick install on his end, it's been great so far. Will continue to visit this location for whatever I may need next for my bike!

Very friendly and helpful staff, highly recommended for any motor sports needs. Best prices!read more

Exceptional customer service, Neil was awesome and helped my wife find the correct riding gear. I…read morehave been there a few times over the years and was never disappointed with my experience.

Needed a bunch of gear(elbow, knee, chest/back, gloves, helmet) and didn't want to wait for…read moreshipping. Individual named Mike helped me initially, but what was kind of weird was that he just stepped away completely after he bought out a helmet in the size I wanted but not the color. As I was trying it on, another employee approached me and started making small talk, like he stayed right next to me until I handed him the helmet after I tried it on, then left me alone. Straight up felt like he may have thought id take off with the helmet. I was really debating on giving them my business after that, but then a 3rd employee asks me if everything was okay and he was super nice. He went and got exactly what I wanted out the back. I decided since I was already there, I'll buy just the helmet there and get the gear online. I would say that they're pretty stacked up in terms of gear, but that little interaction with the one employee really caught me by surprise. Can't say Id come back.

Diamond in the rough! I was looking to get a few things checked on my Indian Scout as well as swap…read moreout some tires I purchased. I passed this place on accident and looked them up. Small shop with a single gentleman manning the counter and doing the work. I was skeptical but willing to take a chance as it was close to the house. Wow, he did everything he said and everything I requested flawlessly. He also completed the work faster than he estimated and was willing to hang in to my bike while I was out of town. I could not be happier.

Second time at Northwest to get my oil changed on my 2019 Vespa and am a happy customer once again…read more If you want the job done right, take it to Ron "The Rocket" and he will take care of you.