Go in and see the Owner Mike he's a nice guy with a lot of automotive knowledge. He has owned and…read moreoperated the NAPA store for a long time.

I purchased ss brake lines for my 07 dodge ram 2500 4x4 and they came earlier than they said it…read morewould. The rear line hardware kit was lost at the shop and the KLM service department got another hardware for the rear to me ASAP! Will buy again when I get my lines for my 06.

I cannot recommend KLM Performance for brake line purchases…read more I ordered a Crown Performance stainless brake line kit for my 2018 Ford F-150. During the ordering process, I specifically discussed the brake lines with customer service and was even encouraged to add the rear caliper hoses to my order. Only after receiving the shipment did I learn that the rear caliper hoses were not available. Had this been disclosed before purchase, I would have chosen a different supplier or ordered directly from Crown Performance. To KLM's credit, they refunded the unavailable hoses. However, the result is that I am now left with a partially upgraded braking system consisting of both stainless braided and OEM rubber hoses because I had to source replacement rear hoses elsewhere to complete my brake overhaul. The most frustrating part was the customer service response. Rather than acknowledging the issue, I was repeatedly told that the availability disclosure was on the website. I provided screenshots showing no such disclosure on the product page, yet the response never changed. KLM also refused to accept a return of the remaining hoses. My recommendation to anyone considering Crown Performance brake lines is to verify availability directly with Crown Performance before ordering, or consider purchasing from another reseller that can confirm exactly which components are available and shipping before taking your order. A refund for missing parts does not solve the problem when customers are planning a complete brake system project and make purchasing decisions based on the expectation that the advertised kit can actually be supplied.

I had a wonderful car-buying experience with Michele. She was friendly, knowledgeable, incredibly…read moreresponsive, and a pleasure to work with. She worked with me on the price and made the entire process easy and stress-free, with no pressure. She also kept me updated throughout the process while I waited for my car to arrive, which I really appreciated. I couldn't be happier with my experience and would highly recommend Michele!

Just purchased a 2026 Crosstrek from Garavel (Norwalk, CT). Had nothing less than the perfect…read moreexperience with Stephen (and Gary from finance). Subaru won the [2026] Consumer Report #1 reliable vehicle out of all the dealerships: Pretty impressive! This explains why you see so many on the road. But, just as important is the experience. At [this] Garavel they set the bar for professional customer service. From start to finish: Friendly, personable, knowledgeable, accommodating, respectful, flawless communication... The gold standard. Get yourself a Subaru; It's definitely worth the trip to Norwalk! P.S. The coffee is pretty good too!

Understaffed and overpriced. Been there when old folks needed help with wiper installation, seems…read moreusually only one employee there unable to help someone who needs a little extra help. Today went for a part with was $35.49 on corporate website but about 50% more without buying online. I'm sure some deviation is reasonable but I don't think $15 or so more on a $35 part is. Do your homework, don't get taken.

Arman is the kindest! He showed me everything I need to know about taking care of my vehicle and…read moremaintaining my fluid levels on my own (in under 5 minutes).

Excellent, efficient service with a vibe of trustworthiness and reliability! Replaced my battery in…read moreminutes!

I cannot say enough about this business They are honest, responsive and do excellent work. Pat,…read morewho manages the auto repair end of the business, is hardworking , professional and has the utmost integrity. Kieran, who works on the cars, is thorough and knows cars inside and out! Mark, who works in the auto repair side of the business, is hard-working, fair priced and does excellent work. We are fortunate to have an auto repair/body shop of this caliber in our area.

I bought a used jeep Cherokee 2016.. on September 14th had couple of issues so I took it to the ‍…read morece department from Nissan ,met Diane the service advisor and she was fantastic she took care of my concerns and also when the part came in and was installed I noticed that was the wrong rim..I talked to her and she made sure that we got the correct one. Am very Happy with her service as she was professional n friendly and they love my dog that goes with me everywhere. Again thanks Diane for the outstanding service.

Avoid! The service department is a joke, sleazy, do not…read morereturn phone calls They do not honor tire warranties, over price the cost of repairs and let you wait 3 hours When you complain, by e mail or phone. You receive one apology from a clerical person with a promise of the service manager and GM calling you. She's sorry it happened! Yes, so am I You then fall into the black hole Nothing heard back from anyone else 5 days later! Nothing Major issues: I purchased 4 new tires from them in 12/2024 At 27,000 mile usage they tell me I need 4 new tires! I agree, but ask about the warranty on the tires which are 60,000 miles. Oh, we dont do that WTF? Less than half the amount of the mileage warranty and no one can do anything? The price was $ 350 more than Mavis quote, apples to apples, the same exact tire, balance, alignment I checked after I left the dealer and cursed myself after getting a quote from Mavis My bad To top it off, I waited 3 HOURS for this shitshow, simply to replace 4 tires. Whenever I have previously asked about a loaner, you get mumbo jumbo I did not buy the car from them and I'm thankful I did not, judging by their service department They do not seem credible, instead cowards who don't return e mail, or phone calls The service manager, I do not think exists. Two phone calls, he can't even acknowledge you? Just basic customer service, call you back? Needless to say, I won't be back Get Outlook for Android

In Westport visiting family w grandsons for the holidays. Our Subaru Outback had burned out the…read morerear combination tailights on the trip and Cooper's was the nearest parts source. Went into Cooper's and immediately had the feeling I had traveled back in time to a store where you knew the proprietor and he knew his clientele and knew where everything in the store was. It is such an iconic location and a lifeline to the past when personal service, warmth and small town charm and friendliness held sway. Sandy had my bulbs 10 seconds after I gave him the bad sample, then we just chatted for 5 or so minutes about cars, Westport, etc. It was more than a trip to the store, it was an experience. Sandy and his store are, to me, an example of a local treasure. Bob Linder.....Conway, AR

Westport is fortunate to have true auto parts store like Coopers. Sandy will go out of his way to…read morefind obscure parts for your older car. He is always willing to help a customer replace wipers, swap a battery or change a headlight.

The store itself was wonderful and helpful. However the part they sold us was defective. i have…read morebeen referred to Dept. of Customer Success, Executive Division. Cmmunications in progress. ------ 1st Advanced couldn't tell us specifically which alternator we needed for our van so we bought two to the tune of $1300+ (with intention of returning unused one) and went to a garage we found in the area (we were on a road trip starting our vacation, so didn't know anyone in area). The garage took us in and did the repair. We were so thankful to be on the road that we paid him cash and headed out. Unfortunately lost the receipt. Wasn't really planning on needing it. Lesson learned! Initial breakdown did not have to do with Advanced Auto Part. And we made an assumption that the part(s) we purchased would be good. for the price...maybe should be lined with a little gold? 2nd on the way home. SAME PROBLEM. This did have to do with Advanced Auto part. Alternator was bad! so now we're in NJ and have to find some help. We eventually did find a repair shop that could help us, but not until the next morning so we were stuck overnight. Not their fault, i put this blame on faulty part as well. So the alternator that we purchased from Advanced was no good. Shop replaced it with a NAPA (where they get their parts) and the cost of the alternator was 1/2 of what we paid at Advanced, although the labor was double what we paid the first time. This garage told us that NAPA will stand by their product and if something like this happens they will reimburse for additional labor as a result of THEIR BAD PART. So I called Advanced to see if they'll do the same. if the part they sold us was good we never would have been delayed getting home and having to pay even MORE labor to reinstall another alternator not to mention the towing fees to get the van to this garage. They did refund me for both the alternators that i purchased. the bad one and the additional one i had to purchase. now i'm tyring to get assistance with the added labor we had to dish out. Stay tuned... i am hoping to be able to update this review with a positive note.

Wonderful service. Needed a rear wiper blade for my RAV4. Flavius is the best! He helped ensure I…read moregot the right one and installed it. Highly recommend this store!

Recently, I needed a new battery for my Subaru. The service I received was timely and helpful…read more The staff were all positive and worked together as a strong team. I would definitely return the the Auto Zone; 50 Cross Street; Norwalk, CT and feel confident with the results.

Matt and Frankie were an amazing help! I needed some specialty HID bulbs for my Subaru. They gave…read moreme great advice, ordered the correct bulb and it was there in a few days. They take the time to actually help you you assess your issue and resolve it. Great communication and customer service. A+ experience.