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    Napa Auto Parts

    4.0 (3 reviews)

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    Precision Brakeworks - Luxury Vehicles serviced, as well as all foreign and domestic

    Precision Brakeworks

    (16 reviews)

    Had tires shipped there this week from Tire Rack, was called within a few minutes of the tires…read morearriving--so far, so good. Frankly speechless that the conversation from there degraded into a lecture that at present, only "one guy" is working there, and that for the "last 18 months" they have only taken 8:30 am appointments for drop offs (and yes, as a quite regular customer, I am painfully aware of that fact, as I have twice left one of my cars for an entire day for 30-45 minutes worth of work during that time...) Joe getting on the phone querying why I was giving his "staff" a hard time followed by patronizing comments sure did not help matters. Net, net: while Tire Rack still considers Precision a "top rated" installer--after today's interaction, I can only conclude that Precision: 1) does not really need Tire Rack's business 2) gives little consideration to regular customers in spite of circumstances 3) could not be bothered to accommodate a nearly 20 year customer for a simple 2-3 hour window at any point during the next three business days but instead openly asked me "to do what I need to do," engaging (with pleasure, it appeared) in business prevention. I can only surmise that after nearly forty years in business, Joe no longer cares.... As an aside, staff was happy to assist in loading tires into my car when I arrived...considering TWO people were willing to all of a sudden help (and a third one was having coffee outside...so much for only having "one guy"...), surely someone could have figured out how to install two tires while I waited (locally, patiently for up to two hours per my suggestion at ANY time that suited them).

    Just moved to Ridgefield this year and we have 2 cars both Volvo's 2013 & 2016 and both are now off…read morethe free maintenance. After getting a reference from a neighbor we dropped both cars off in the same week for Volvo scheduled maintenance. Well it was half the price of Volvo, the appointment started on time which allowed the wife to cross the street and relax with a coffee & pastry at The Tusk & cup. Within minutes of their estimated time they called and she picked up the car :) Super Easy. Also just bought 4 new tires from TireRack.com and they are listed as a premium installer so had the tires shipped to them directly. They got them , called us and same thing a cup of coffee & pastry and voila 4 new tires mounted & balanced in about an hour Love this place

    Bruce Bennett Nissan

    Bruce Bennett Nissan

    (153 reviews)

    I bought a used jeep Cherokee 2016.. on September 14th had couple of issues so I took it to the ‍…read morece department from Nissan ,met Diane the service advisor and she was fantastic she took care of my concerns and also when the part came in and was installed I noticed that was the wrong rim..I talked to her and she made sure that we got the correct one. Am very Happy with her service as she was professional n friendly and they love my dog that goes with me everywhere. Again thanks Diane for the outstanding service.

    Avoid! The service department is a joke, sleazy, do not…read morereturn phone calls They do not honor tire warranties, over price the cost of repairs and let you wait 3 hours When you complain, by e mail or phone. You receive one apology from a clerical person with a promise of the service manager and GM calling you. She's sorry it happened! Yes, so am I You then fall into the black hole Nothing heard back from anyone else 5 days later! Nothing Major issues: I purchased 4 new tires from them in 12/2024 At 27,000 mile usage they tell me I need 4 new tires! I agree, but ask about the warranty on the tires which are 60,000 miles. Oh, we dont do that WTF? Less than half the amount of the mileage warranty and no one can do anything? The price was $ 350 more than Mavis quote, apples to apples, the same exact tire, balance, alignment I checked after I left the dealer and cursed myself after getting a quote from Mavis My bad To top it off, I waited 3 HOURS for this shitshow, simply to replace 4 tires. Whenever I have previously asked about a loaner, you get mumbo jumbo I did not buy the car from them and I'm thankful I did not, judging by their service department They do not seem credible, instead cowards who don't return e mail, or phone calls The service manager, I do not think exists. Two phone calls, he can't even acknowledge you? Just basic customer service, call you back? Needless to say, I won't be back Get Outlook for Android

    Napa Auto Parts - autopartssupplies - Updated May 2026

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