Exceptional experience at Garavel Subaru with Byeong and Bob. After visiting 5 Subaru dealerships, Garavel Subaru stood out completely. Byeong and Bob delivered the best customer experience we've encountered; direct, fair, and genuinely consultative rather than pushy What impressed us most: - Fair trade-in value with transparent pricing - Honest communication about vehicle details (they proactively disclosed when a car had $300 less in add-ons and adjusted pricing accordingly) - Problem-solving approach when minor issues arose - Focus on finding the right fit for our needs Based on this experience and consistently strong reviews, we're switching all our servicing to Garavel Subaru. Highly recommend working with Byeong and Bob, they set the standard for what a dealership experience should be. read more

Garavel Subaru - Happy wife, happy life. - Car Dealers Near Me - Norwalk, Connecticut

Hands down a fine experience!. Chris Scarlette went above and beyond employing every resource available to him - orchestrating managment, service and finance to accommodate and deliver my high pressure demands for immediacy. Clean, respectable and concise. Highly reccomend for all things Subaru. Also- added to my favorite coffee list - great selection and the right price!!! Stop in for a cup and a car!!! Takes about the same amount of time - mg read more

I have been buying and having my Subarus serviced at Dan Perkins Milford but when my daughter voiced concern about her car and we live one mile from Garavel, I ran the car over. They were doing a full service which was more than Dan Perkins, They then showed me we failed the back tire alignment so I had them do an alignment. Again, more than Dan Perkins. And mind you, when I check in, I showed them right on the Dan Perkins website the pricing specials and the most they did was a $50 credit. Still paid more but that seemed ok until I was told the back break pads needed replacing. They quoted $500. Dan Perkins right on their website charges $350. Even with time and gas, worth saving $150 to drive to Milford. however, I let them do it after the service agreed to match the price. Go to pick up my car. Told it is $812 and then go to swipe the credit card only to find out that they charge for credit cards. This is not some small business. This is a major car dealership. It was lucky I had a check on me of I would have had to pay an extra $25 or come back with a check. Very sneaky not to tell you upfront when you drop off the car. Drive to Milford. Dan Perkins is the absolute best and they have a great waiting room with lattes, Capuchino maker, snacks, and will change the TV station if you ask. As a side note, I have bought three Subarus and every time the price was better at Dan Perkins than here. Go to Milford!!!! read more

Joel made the car shopping and buying experience positive and comfortable. The whole team was upbeat and likeable making the paperwork part of purchasing enjoyable. They care about their customers and their experience. read more

I leased a crosstrek from Garavel. It has a problem with the suspension which throws the alignment off which has worn down the tread on the tires. They claim that the tires wore down because I brought it in for a tire rotation at 9,000 miles instead of at 6,000. Further they claim that all their computer generated reports on my brakes and tires are wrong and I should ignore those. For example, at 12,000 miles the report states that my tires are wearing and then at 19,000 miles it states that my tires "healed" themselves. At 23,000 the report shows that they are still good, 8/32. But when I go to check them myself, they are at 3.5-4.5/32. Their technician goes to test them and gets a reading of 4.5/32. Jay, their manager, tells me that all the reports are erroneous. I should not rely on those but only on what he is telling me. Kay, one of Subaru's advocates, just keeps repeating that she is not a technician and I am free to bring it some place else. Useless. So I am left with a car that is unsafe to drive for the duration of my lease. read more

I'm not really sure where to start, but Joel gave me the best car shopping experience of my life! First of all, his product knowledge is impressive. He answered EVERY question I had about the cars and his answers were detailed too. Joel isn't just a car salesman, he is a product expert. Secondly, he truly cares about getting you into the car YOU want while staying true to your budget. We walked the lot, looked at many different vehicles, and narrowed down to the one I wanted. Joel's biggest skill here is how good he is at listening to the customer and adjusting towards what they say I must also compliment the rest of the team. I've worked at two car dealerships before and I can truly say I've never seen a dealership like this in my life. Nobody is pushy and the service is next level. Joel introduced me to service, parts, and the sales manager, and each department gave me a small congratulations gift to take home with my new car. Also, Tom was very pleasant Thank you, Joel. You got me into a great car and actually gave me a great car shopping experience! read more

Gary Baumann is exceptional. I called him during the last week of January to inquire about the February lease program, and he was both knowledgeable and friendly. I emailed him on Saturday with the stock number of the vehicle I was interested in leasing, and he called me back almost immediately with a quote and the additional information I needed. He even double-checked the vehicle's features for me twice. When I arrived about 35 minutes later, Gary had the vehicle prepped, along with the paperwork and plates ready to go. The car had a full tank of gas, and there were no surprises. I was in and out in no time. I have leased three vehicles from another local Subaru dealership in the past, but after this experience with Gary, he and Garavel Subaru have earned a client for life. Five out of five stars! Certified fresh! read more

My wife and I purchased two Subarus from this exceptional dealer. Dave N., our salesman, made both processes incredibly smooth, and he was an absolute delight to chat with as well. Everyone else we encountered -- Tom N., Teddy M., and Rolando G -- were amazing and friendly. The store is terrific, and the service area is ultra-modern. We could not ask for a better experience! read more

We purchased our last 3 vehicles from Subaru Garavel. I found the salespeople to be professional, knowledgeable, and helpful. My salesperson emailed and texted back quickly. I was able to test drive as many cars as I wanted. I wanted a different car from another dealer and they made it happen. I did not feel pressured. They always seem willing to go the extra mile to ensure customer satisfaction. My salesperson, sales manager and finance manager made the experience smooth and easy to understand everything. read more

5th Subaru to date. David Novak and Teddy Mochlas - outstanding service and excellent care delivered. Got another outback and David generously sat with me explaining the vehicles modern features. It has been a great experience. I will always recommend this dealership and these two gentlemen of sales and service. Integrity is definitely located at this place. read more

This Subaru location is my preferred location! Michele helped me choose the perfect Subaru for me and was not pushy about me making a decision which was nice. Tom in finance was wonderful too. All around a smooth process and I am happy with my purchase! read more

Avoid Garavel Subaru - Warranty Scam and Ongoing Service Nightmare I bought my Subaru in 2023 from Garavel Subaru and it's been a frustrating experience ever since. I was sold upgraded electronic warranties by Tom (who's great at upselling, but apparently not at being transparent), and was told it would "cover everything." Spoiler: it doesn't cover much of anything. My salesperson, Rudy, seemed completely unprepared--nervous, lacking knowledge, and not helpful in any real way. Since the purchase, both of my keys have failed. The first died about a year ago, and the second one failed two months ago. Despite visiting Garavel three times--once on their assurance that they'd help me at a "low cost" (which turned out to be an $800 quote for a simple key replacement!)--I still have no solution. I've had over seven phone calls with Denise from Subaru of America, Jay from service, and Louis from parts. And after all of that? I'm still sitting here with two broken key fobs, both clearly defective, and no real support from Garavel or Subaru. This dealership is happy to take your money but offers little to no help when something actually goes wrong. Save yourself the stress and go literally anywhere else. read more

I highly recommend Chris Scarlett to anyone who's wondering about purchasing a Subaru or have any questions in mind. He's definitely the guy you want. He makes you feel comfortable and takes you through all the steps to get your dream car. Thanks Chris read more

I do not usually write reviews, but I feel compelled to share my experience with the Norwalk Subaru dealership. I recently purchased a new car from them, and from start to finish, the process was smooth and comfortable. Rudy Sookraj, the salesperson who answered my call, was friendly, sincere, and attentive. I used to think buying a car was more of a "guy's thing," but Rudy made me feel completely at ease throughout the process. I also want to mention Jose Vargas, who assisted me with financing. He explained everything--including the extended warranty packages--in detail, without making me feel pressured. Additionally, I appreciate Bob, the manager, who took the time to listen to my needs and worked with me on pricing. Rudy was incredibly patient in explaining all the car's features and even followed up afterward to ensure I had everything I needed. What I appreciated most about this dealership was that I felt valued rather than pushed. The entire dealership is clean and spacious, the staff is friendly, and I even enjoyed their muffins! read more

Great dealership experience - I was looking for an Ascent in a specific trim and color, and Byeong was super easy to work with, and the sales manager Teddy found a car from me in Massachusetts and had it brought down within a couple days- above and beyond service, and at a great price too! Would not hesitate to send other friends and family here to check out a Subaru :) read more

Stephen was great. I came in to test drive an Impreza and after talking with him about what I was looking for in a vehicle, I also test drove the Crosstrek too. We went over the differences between the two in side-by-side printouts which was really helpful for me for me to see visually. I never felt pressured into anything while I took a few days to make a final decision. I ended up going with the Crosstrek and he also suggested that I could see the colors in person again on the cars in the lot before making a final decision (which was helpful since I was going back and forth). He was patient while I had a challenging work schedule for picking up the car. Details and attention like that stood out and made it a very overall positive experience for me. Now I'm a first-time Subaru owner. read more

Gary was recommended as the go to dealer to work with at Garavel. I was pretty sure of I wanted and he had it in writing very quickly within minutes. He is personable and I felt relaxed during the whole transaction. I signed and he took care of the rest. He also knows the car inside and out and fully explained all the options. Ray read more

horrible service department. despite appointment I waited two hours and they had not even looked at my car yet I had to take it and leave and waste my time another day with them. read more

Searched for a previous owned certified vehicle for weeks in person and online. Garavel had inventory of all models and just about every trim line for Subaru. Sales rep Gary was very straightforward, and had good communication. Details were well explained in the business office. Made the experience much better than other stops on the journey. read more

Undoubtedly the worst service experience I've ever had. No integrity and accountability whatsoever. I was left to fix a problem caused by their own extended warranty part even though dashboard light appeared only after the warranty parts problem arose. Subaru lost a decades long customer through this dealership. read more

We bought our first Subaru car and we had an amazing experience at Garavel Subaru in Norwalk! Amazing place, friendly staff and specially our sales person Michele Dall!!! She's wonderful, not pushy and very straightforward with all options. If you are looking into Subarus definitely check them out. read more

Gary was great and made sure the process went smooth. Jose Vargas executed the financing to make the deal happen. We got the truck we wanted. Thanks guy. read more

It was my first time purchasing a car, and Joel was great throughout the entire process! All my questions were answered and it was a positive experience overall. read more

Unfortunately, I have to update my review. I do not do this lightly since I had such a positive experience in the beginning. Since Garavel changed locations, I've been pressured into getting work done that wasn't necessarily needed. Second opinions from two other mechanics suggested as much. Additionally, after having my transmission rebuilt by Garavel while under warranty, there was some sort of debris left over in the engine that is now requiring additional transmission work. I'm going elsewhere for this work. I would love to continue to rely on Garavel, but the prices, the sloppiness of past work, and the pressure to get work that I suspect isn't needed make me wary. I do wonder if part of this is due to pressure to recoup costs after changing locations. I will say: there are good people at Garavel. My car just hasn't benefitted from them as of late. read more

I had a TPMS issue with my 2019 Outback and would be in town for only a day and a half. I called to see if I could get in since I really wanted to sensors to work and wanted the light off my dash. I called and spoke with Rodrigo who told me to come on down and they would fit me in. Went down and got right in! The service was smooth as always. Rodrigo has always treated me and my family of Subies with the best customer service ever. I would HIGHLY recommend Garavel and Rodrigo!! Thank you! I can now drive confidently. read more

I've been a Garavel customer since 2018 and can't say enough good things about them. I have to give some points for the new location too, it turned out really nicely. But the main thing I want to review here is the service department. They have been phenomenal to work with, especially my service advisor Conrad. Out of all the dealerships and service advisors I've worked with over the years, I would easily rate him at the top of the list. He's been helping with tracking down a gremlin of sorts in the climate system in my Forester and I don't think we would have gotten this far with it without his help. I've never had an issue with service being completed on time, it's always ready to when he says it will be. And definite bonus points for his dog! I love that dog, she's so cute! Overall I think Garavel is a great dealership and the icing on the cake is their service department, especially Conrad. He's not the only service advisor I've interacted with at Garavel but he is, by far, the best service advisor I've interacted with at Garavel Subaru. read more

Chris took the time to evaluate all our needs and found us the perfect car! He also was very responsive and good with communicating with us during the process. I would highly recommend Chris Scarlett at Garavel Subaru! read more

I can't speak on buying a car here but the car servicing here is not great. They will charge you for everything and overcharge as-well. The service advisors are also a bit rude and unreliable. read more

Joel was professional and made me feel at ease when searching for a pre owned jeep. He walked me through the entire process while i narrowed down my choices. read more

Great and very knowledgable sales person, Rudy, was great. He knew most everything about the car. The dealership was very expeditious in making the process run smoothly within our timeline. Jose V the business manager was very kind, respectful and knowledgable about his end of things. Purchased a Forrester Wilderness and my daughter is really enjoying it. After a serious accident she is very relieved that she has all the safetly features available, great sight lines for maximum visibility and overall a nice sturdy car. read more

Great service! Very impressive facility and helpful staff. Don't hesitate to check this dealership out. I was able to test drive the Crosstrek, Forester, and Outback all in one afternoon and had all my questions answered, and was given a great deal! Very good service department to boot! read more

I got my new car here at Garavel Subaru and Marjorie helped me get the best price and package for my car. If you need a sales person who is not very pushy or aggressive, she is the one you are looking for. The staff were very polite and professional. The new building is clean and very welcoming. I usually take my car here for maintenance eventhough I live 45 minutes away passing 2 Subaru dealerships ( Rye Subaru and Subaru of Stamford) It is always worth it to drive here because I know the staff are trustworthy compared to other dealerships. I highly recommend Garavel Subaru. read more

Great experience with Stephen, love my new crosstrek! I would recommend this dealership to anyone looking for a Subaru. read more

Garavel Subaru - Car Dealers Near Me - Norwalk, Connecticut

I was in the need for a new automobile unexpectedly, and stopped by Garavel Subaru. I was very impressed with Michele Dall her customer service skills were outstanding from the time I walked into the dealership, and even after I left with the car that I needed. I would recommend everyone in the need of a automobile to stop by and visit Michelle you will not be disappointed read more

This dealership is very responsive to customers needs. I had the best new car buying experience with Gary Baumann in sales .

Michele was so lovely! I came in excited for a new car and left so happy to of worked with the team at garavel !

Gary was great to work with. He was able to get me a great deal on the car that I wanted and now love driving. I was able to make a deal and pick it up same day from him. Tom from finance was also a pleasure to work with and I didn't feel rushed or pressured to spending more than I wanted. it was a quick, friendly and professional deal. Thank you Garavel Subaru. read more

Came here for an oil change and a couple other requests on my leased Legacy. This Main Ave location is brand new and super clean. Service took a while (I waited a couple hrs total) but after the expected oil change wait they checked with me if I was ok waiting for the other services I requested. The guys were friendly and polite. Would come back for service again. read more

Recently got a Subaru here and couldn't be more pleased with the experience. Byeong was gracious and personable and helped pick out the perfect car. I never felt pressured. The purchase process was quick and easy and I walked out with a new car in a matter of a few hours. 10/10 would highly recommend. read more

We love our new Crosstrek! Thank you, Chris! It was a relief to work with Chris because he is personable, honest, and accommodating. Our situation was unique because of an accident and needing to wait on several factors out of our control before moving forward, but Chris helped keep things uncomplicated and stayed with us the entire time. A+ read more