I had a wonderful car-buying experience with Michele. She was friendly, knowledgeable, incredibly responsive, and a pleasure to work with. She worked with me on the price and made the entire process easy and stress-free, with no pressure. She also kept me updated throughout the process while I waited for my car to arrive, which I really appreciated. I couldn't be happier with my experience and would highly recommend Michele! read more

Just purchased a 2026 Crosstrek from Garavel (Norwalk, CT). Had nothing less than the perfect experience with Stephen (and Gary from finance). Subaru won the [2026] Consumer Report #1 reliable vehicle out of all the dealerships: Pretty impressive! This explains why you see so many on the road. But, just as important is the experience. At [this] Garavel they set the bar for professional customer service. From start to finish: Friendly, personable, knowledgeable, accommodating, respectful, flawless communication... The gold standard. Get yourself a Subaru; It's definitely worth the trip to Norwalk! P.S. The coffee is pretty good too! read more

Unfortunately I had to buy a new car but fortunately I was matched with Dave N. Dave made a non-ideal situation so much better. He was extremely helpful and took his time to explain everything to us. We leased a Subaru Crosstrek and I could not be happier with the outcome. All of the staff members were very kind. We look forward to coming back for future car needs! read more

I couldn't be happier with my experience at Garavel Subaru, especially with Sales Consultant Aleksie Velez! From the moment I walked in, Aleksie was incredibly helpful, professional, patient, and genuinely caring. I never felt pressured or rushed. He took the time to answer all my questions, explain everything clearly, and made the entire car-buying experience easy and enjoyable. I recently purchased my Subaru Forester Wilderness, and I absolutely love it! The whole experience with Aleksie and the Garavel Subaru team made this purchase even more special. A huge thank you to Aleksie Velez and the entire Garavel Subaru team for such an outstanding experience. I highly recommend Aleksie to anyone looking for a Subaru and a dealership that truly cares about their customers. 5 stars without hesitation! read more

We couldn't be happier with our latest experience at Garavel Subaru! We had brought in our 2023 Forester for routine service when we received an email asking if we would be interested in receiving a trade-in quote.Having been very pleased with the offer, we decided to take a look at the new vehicles. That's when we met Amit, our very patient salesman. Amit spent a lot of time with us walking the lot and showing us models and color combinations. We decided on another Forester in River Rock Pearl- one of Subaru's new colors. Amit researched our choice, found one for us, and negotiated a mutually agreeable price. Upon delivery, we completed the paperwork with Gary in financing who made the process very easy! We would highly recommend Garavel Subaru when looking for a quality automobile to purchase or service! read more

Aleksie was amazing! She worked diligently with me throughout the entire process, and helped me walk away with a great new vehicle. Would definitely recommend working with her! read more

Garavel Subaru - Car Dealers Near Me - Norwalk, Connecticut

Exceptional experience at Garavel Subaru with Byeong and Bob. After visiting 5 Subaru dealerships, Garavel Subaru stood out completely. Byeong and Bob delivered the best customer experience we've encountered; direct, fair, and genuinely consultative rather than pushy What impressed us most: - Fair trade-in value with transparent pricing - Honest communication about vehicle details (they proactively disclosed when a car had $300 less in add-ons and adjusted pricing accordingly) - Problem-solving approach when minor issues arose - Focus on finding the right fit for our needs Based on this experience and consistently strong reviews, we're switching all our servicing to Garavel Subaru. Highly recommend working with Byeong and Bob, they set the standard for what a dealership experience should be. read more

Garavel Subaru - Happy wife, happy life. - Car Dealers Near Me - Norwalk, Connecticut

Byeong was super helpful, warm and friendly. He was well informed and clear about the products, packages and features which really helped me determine which car to purchase. read more

If you are looking to lease a vehicle, go see Chris Scarlett at Garavel Subaru. Chris made the entire process seamless, transparent, and completely stress-free from start to finish. He took the time to answer all my questions, worked to get me a great deal on my lease, and ensured everything was ready to go without any of the usual dealership pressure or headaches. read more

We recently leased a new Crosstrek through the sales department. Aleksie was a knowledgeable, warm, and patient sales professional to work with and she was at the center of our excellent experience here. Highly recommend asking for her if you're looking for a car. read more

First time buying a car from Garavel Subaru, must say that we highly recommend this dealership! Our Sales Consultant Michele Dall was absolutely amazing, from our first inquiry about the car until the final sale, Michele kept everything moving smoothly along, as well as being very knowledgeable about the car itself. The dealership has a great selection of cars at great prices, everyone is very friendly and helpful read more

Financial Manager Marcial was amazing . He got us a good interest on the vehicle. Also Joe the salesman was amazing. He did everything he could to help us and let's not forget Teddy another amazing employee there this dealer was amazing. The experience was great and I would recommend anybody and everybody if they're interested in the Subaru to visit this Subaru dealer read more

Aleksie was fantastic throughout the entire process of helping us select our new Subaru. She was incredibly warm, friendly, and personable, and immediately made us feel comfortable and at ease. I would absolutely recommend her to anyone looking for someone who truly knows how to make her customers feel welcome and at home. read more

My salesperson, Michele Dall, was excellent and made such a large purchase a pleasant and stress-free experience. After speaking with her, I felt confident that I had made the right choice. The entire process went smoothly from beginning to end because of Michele's professionalism, knowledge, and dedication to making sure I was comfortable with my decision. I absolutely love my Subaru Forester and would highly recommend anyone looking for a new vehicle to visit Michele at the Norwalk location. She made the entire experience easy and enjoyable. read more

Had a fantastic experience purchasing our new Forester Hybrid from Garavel Subaru! We purchased from out of state, and Michele was incredibly helpful throughout the entire process leading up to our appointment. There was complete transparency with pricing, and they were able to offer us an extremely competitive deal. The entire process was smooth, straightforward, and fast. We couldn't be happier with the experience and would definitely recommend Garavel Subaru! read more

Michelle was super helpful in purchasing our first Subaru! She made sure we understood all the packages, benefits, and were happy with the selection we made. Thank you so much! read more

Aleksie was incredibly helpful in the process of finding a vehicle, giving us multiple options and test drives to decide what was right for us. She made the whole process easier and she and the team at Garavel Subaru are amazing to work with! read more

We had such a great experience! Michele was so wonderful, answered all of our questions, and helped us with our needs to the best of her ability. We came to her with very time-sensitive requirements and she made the process so smooth and stress free! read more

We had a wonderful experience leasing a Subaru from Garavel. Alexsie, our saleswoman, was enthusiastic, helpful, and straightforward. She responded to all of our questions both timely and completely. She made the process very pleasurable. and I wholeheartedly recommend you see her if you are looking for a car. read more

I highly recommend working with Stephen at Garavel! He made the entire car-buying process easy and stress-free, and I never felt pressured at any point. He was honest, answered all of my questions, and genuinely cared that I was happy with my purchase. What really stood out to me was that he continued to check in after the sale to make sure everything was going well. I've been loving my new Subaru, and it's been everything I was hoping for. That kind of customer service is hard to find. I'll definitely be buying my future cars from Stephen and would recommend him to anyone looking for a great car-buying experience. read more

This was our first time with Subaru and Aleksie was the awesome for helping us find our perfect match! We are very grateful for her and Garavel Subaru, definitely recommend. read more

This is the 2nd car we got here at Garavel Subaru. Thank you Aleksie for helping us choose which car is pefect for us. Thank you for your patience in showing us all the features of the car. Thanks to Marcial, the business manager for explaining the paperworks clearly. Overall, the process was very smooth. Will definitely do business here again in the future. read more

This my second Subaru and I would recommend this dealership to everyone. Everyone was great, especially Michelle! Thank you!

I put a deposit on a very difficult to find used vehicle. As a result of Garavel's own inspection, it was determined that it needed some mechanical work before I could even test drive it. It took some time to accomplish, but the salesperson at Garavel, Byeong Cheon, kept me updated each step of the way. In the end I was very pleased with this purchase, especially after looking for over a year for this particular vehicle. read more

I had a great experience with Aleksie from Subaru, she helped me get into a car when. I really needed it.

Joel made the car shopping and buying experience positive and comfortable. The whole team was upbeat and likeable making the paperwork part of purchasing enjoyable. They care about their customers and their experience. read more

I'm not really sure where to start, but Joel gave me the best car shopping experience of my life! First of all, his product knowledge is impressive. He answered EVERY question I had about the cars and his answers were detailed too. Joel isn't just a car salesman, he is a product expert. Secondly, he truly cares about getting you into the car YOU want while staying true to your budget. We walked the lot, looked at many different vehicles, and narrowed down to the one I wanted. Joel's biggest skill here is how good he is at listening to the customer and adjusting towards what they say I must also compliment the rest of the team. I've worked at two car dealerships before and I can truly say I've never seen a dealership like this in my life. Nobody is pushy and the service is next level. Joel introduced me to service, parts, and the sales manager, and each department gave me a small congratulations gift to take home with my new car. Also, Tom was very pleasant Thank you, Joel. You got me into a great car and actually gave me a great car shopping experience! read more

Gary Baumann is exceptional. I called him during the last week of January to inquire about the February lease program, and he was both knowledgeable and friendly. I emailed him on Saturday with the stock number of the vehicle I was interested in leasing, and he called me back almost immediately with a quote and the additional information I needed. He even double-checked the vehicle's features for me twice. When I arrived about 35 minutes later, Gary had the vehicle prepped, along with the paperwork and plates ready to go. The car had a full tank of gas, and there were no surprises. I was in and out in no time. I have leased three vehicles from another local Subaru dealership in the past, but after this experience with Gary, he and Garavel Subaru have earned a client for life. Five out of five stars! Certified fresh! read more

My wife and I purchased two Subarus from this exceptional dealer. Dave N., our salesman, made both processes incredibly smooth, and he was an absolute delight to chat with as well. Everyone else we encountered -- Tom N., Teddy M., and Rolando G -- were amazing and friendly. The store is terrific, and the service area is ultra-modern. We could not ask for a better experience! read more

I leased a crosstrek from Garavel. It has a problem with the suspension which throws the alignment off which has worn down the tread on the tires. They claim that the tires wore down because I brought it in for a tire rotation at 9,000 miles instead of at 6,000. Further they claim that all their computer generated reports on my brakes and tires are wrong and I should ignore those. For example, at 12,000 miles the report states that my tires are wearing and then at 19,000 miles it states that my tires "healed" themselves. At 23,000 the report shows that they are still good, 8/32. But when I go to check them myself, they are at 3.5-4.5/32. Their technician goes to test them and gets a reading of 4.5/32. Jay, their manager, tells me that all the reports are erroneous. I should not rely on those but only on what he is telling me. Kay, one of Subaru's advocates, just keeps repeating that she is not a technician and I am free to bring it some place else. Useless. So I am left with a car that is unsafe to drive for the duration of my lease. read more

We purchased our last 3 vehicles from Subaru Garavel. I found the salespeople to be professional, knowledgeable, and helpful. My salesperson emailed and texted back quickly. I was able to test drive as many cars as I wanted. I wanted a different car from another dealer and they made it happen. I did not feel pressured. They always seem willing to go the extra mile to ensure customer satisfaction. My salesperson, sales manager and finance manager made the experience smooth and easy to understand everything. read more

5th Subaru to date. David Novak and Teddy Mochlas - outstanding service and excellent care delivered. Got another outback and David generously sat with me explaining the vehicles modern features. It has been a great experience. I will always recommend this dealership and these two gentlemen of sales and service. Integrity is definitely located at this place. read more

I have been buying and having my Subarus serviced at Dan Perkins Milford but when my daughter voiced concern about her car and we live one mile from Garavel, I ran the car over. They were doing a full service which was more than Dan Perkins, They then showed me we failed the back tire alignment so I had them do an alignment. Again, more than Dan Perkins. And mind you, when I check in, I showed them right on the Dan Perkins website the pricing specials and the most they did was a $50 credit. Still paid more but that seemed ok until I was told the back break pads needed replacing. They quoted $500. Dan Perkins right on their website charges $350. Even with time and gas, worth saving $150 to drive to Milford. however, I let them do it after the service agreed to match the price. Go to pick up my car. Told it is $812 and then go to swipe the credit card only to find out that they charge for credit cards. This is not some small business. This is a major car dealership. It was lucky I had a check on me of I would have had to pay an extra $25 or come back with a check. Very sneaky not to tell you upfront when you drop off the car. Drive to Milford. Dan Perkins is the absolute best and they have a great waiting room with lattes, Capuchino maker, snacks, and will change the TV station if you ask. As a side note, I have bought three Subarus and every time the price was better at Dan Perkins than here. Go to Milford!!!! read more

This Subaru location is my preferred location! Michele helped me choose the perfect Subaru for me and was not pushy about me making a decision which was nice. Tom in finance was wonderful too. All around a smooth process and I am happy with my purchase! read more

I highly recommend Chris Scarlett to anyone who's wondering about purchasing a Subaru or have any questions in mind. He's definitely the guy you want. He makes you feel comfortable and takes you through all the steps to get your dream car. Thanks Chris read more

Avoid Garavel Subaru - Warranty Scam and Ongoing Service Nightmare I bought my Subaru in 2023 from Garavel Subaru and it's been a frustrating experience ever since. I was sold upgraded electronic warranties by Tom (who's great at upselling, but apparently not at being transparent), and was told it would "cover everything." Spoiler: it doesn't cover much of anything. My salesperson, Rudy, seemed completely unprepared--nervous, lacking knowledge, and not helpful in any real way. Since the purchase, both of my keys have failed. The first died about a year ago, and the second one failed two months ago. Despite visiting Garavel three times--once on their assurance that they'd help me at a "low cost" (which turned out to be an $800 quote for a simple key replacement!)--I still have no solution. I've had over seven phone calls with Denise from Subaru of America, Jay from service, and Louis from parts. And after all of that? I'm still sitting here with two broken key fobs, both clearly defective, and no real support from Garavel or Subaru. This dealership is happy to take your money but offers little to no help when something actually goes wrong. Save yourself the stress and go literally anywhere else. read more

I do not usually write reviews, but I feel compelled to share my experience with the Norwalk Subaru dealership. I recently purchased a new car from them, and from start to finish, the process was smooth and comfortable. Rudy Sookraj, the salesperson who answered my call, was friendly, sincere, and attentive. I used to think buying a car was more of a "guy's thing," but Rudy made me feel completely at ease throughout the process. I also want to mention Jose Vargas, who assisted me with financing. He explained everything--including the extended warranty packages--in detail, without making me feel pressured. Additionally, I appreciate Bob, the manager, who took the time to listen to my needs and worked with me on pricing. Rudy was incredibly patient in explaining all the car's features and even followed up afterward to ensure I had everything I needed. What I appreciated most about this dealership was that I felt valued rather than pushed. The entire dealership is clean and spacious, the staff is friendly, and I even enjoyed their muffins! read more

Great dealership experience - I was looking for an Ascent in a specific trim and color, and Byeong was super easy to work with, and the sales manager Teddy found a car from me in Massachusetts and had it brought down within a couple days- above and beyond service, and at a great price too! Would not hesitate to send other friends and family here to check out a Subaru :) read more

Stephen was great. I came in to test drive an Impreza and after talking with him about what I was looking for in a vehicle, I also test drove the Crosstrek too. We went over the differences between the two in side-by-side printouts which was really helpful for me for me to see visually. I never felt pressured into anything while I took a few days to make a final decision. I ended up going with the Crosstrek and he also suggested that I could see the colors in person again on the cars in the lot before making a final decision (which was helpful since I was going back and forth). He was patient while I had a challenging work schedule for picking up the car. Details and attention like that stood out and made it a very overall positive experience for me. Now I'm a first-time Subaru owner. read more

Unfortunately, I have to update my review. I do not do this lightly since I had such a positive experience in the beginning. Since Garavel changed locations, I've been pressured into getting work done that wasn't necessarily needed. Second opinions from two other mechanics suggested as much. Additionally, after having my transmission rebuilt by Garavel while under warranty, there was some sort of debris left over in the engine that is now requiring additional transmission work. I'm going elsewhere for this work. I would love to continue to rely on Garavel, but the prices, the sloppiness of past work, and the pressure to get work that I suspect isn't needed make me wary. I do wonder if part of this is due to pressure to recoup costs after changing locations. I will say: there are good people at Garavel. My car just hasn't benefitted from them as of late. read more