If you don't want to read the whole thing, here's a summary: Great job in hard to clean areas, not…read moresuper impressive or professional, and I don't feel it was worth the money I spent.I have a 3 bedroom 1/2 bath townhouse. It's 2200 sq feet; and paid $480 for two people to work for 6-7 hours (ended up being 6 hours).
So here's the story:
I originally had a quote in December for $480.I cleaned, decluttered, and wiped down the tops of dressers.I had another walk through completed, because the initial quote was only good for 2 weeks and it had been a month since the original quote.The day of service, I had a walk through completed hoping that it would be less, because I had cleaned and it looked more organized - it was actually quoted as more! I COULDN'T BELIEVE IT.So after speaking with the Angie, she gave me a discount.
The cleaners came in and started working.I had to leave for a meeting, but I was asked to look over what had already been done. Everything looked good except for the blinds. I opened a blind and dust came flying out.When approached about the dust, I was told "all the dust isn't going to come off at once" (which the manager also stated after I complained to her about it).I left, came home and found many things wrong (see attached list due to characters max, I attached and not listed). Other issues not on the list:
-clean surface area (except for door frames)
-beautiful job on cleaning the bathrooms, kitchen, and in general good job of cleaning, dusting, and mopping.
-both my and my guest bedroom beds made, which I asked them not to and I had dust and dirt when I uncovered the comforter. I feel like if you're going to make my bed, the least you could do was run the sheets out or wipe them down. They also took clothing that was on my bed, and put in my laundry basket (when it was not dirty).
-They left trash liners in all trash cans, which they did not have liners originally because I like to conserve the environment and try not to use plastic unless needed
-the pillows on my couches were cleaned, and put back incorrectly.
-I asked them to get off one sticker on the floor in the living room and 2 in the basement, only one was removed. Michelle said it would be no problem.
-trash bags were left out on my patio. Which 1) is not where you found the trash bag I had already started; and 2) I probably wouldn't have seen for months. I was told the reason they were out on the patio was "because they were was no outdoor trash can to throw them in". To which I asked, don't you take them and throw them in a dumpster? And I was told no, they don't do that. She told me she doesn't take out the trash, she just bags it and puts in an outdoor can, but since I didn't have an outdoor can - she put it on my patio.
-my ceiling fans are still dusty (noticed after asked them to come back)
-In addition the above, my lights were left on and my TV was unplugged. Little things like trashcans, nick knacks, items that were on my bed, and others were not placed back where they were found.
I e-mailed the Angie because it was 830pm and asked her to call me tomorrow.She insisted we talk today, so at 9pm I had a conversation about my grievances.She professionally handled the situation and had the ladies come out the next day and complete my grievances at no additional charge.The ladies came back and were defensive and abrasive with me.The Angie asked me to write down a list for the ladies to use as a checklist.Michelle told me "she didn't know nothing about a list.Angie never said anything about a list, she told me to redo the blinds, the bathroom, the stickers, the door frames - if she wanted me to do something else, she can call me."So I called Angie and told her, Michelle came up later and asked what else needed to be done. She asked me to look at the job she did mumbling something under her breath like "this is why I don't like leaving jobs before people get to look at it".I looked and everything was completed.I walked through the house, I asked her a question about some residue to which she stated "I'm going to have to have Angie come out cuz I dusted that area twice now and there's still problems".Out of all the doors in my home, one still needed to be dusted. I ran my fingers and dust came flying down.Michelle responded "I don't where this dust is coming from. I cleaned it".
According to Angie and these reviews on Yelp! these kind of concerns don't happen frequently, so I'm not sure what happened, but honestly I feel like if I had the time and effort to clean I could have done this job. But I don't! Which is why I hired someone!
In addition, I was told that before and after pictures of my house were taken I asked for the before and after pictures that were told were taken. Angie told me that Michelle deleted them and they were only sent to her. Somehow I can't get them? She stated that there's a waiver I would need to sign before they used the pictures.
