Excellent service! Very professional, reliable, and reasonably priced. The results are real and of…read moregreat quality. Highly recommended!

VICKY'S CLEANING SERVICE COMPANY ITS AWFUL!!! do yourself a favor DO NOT HIRE THEM!! They took my…read more$185 and ran with it. They came to my two level single family home and stayed less than two hours and collect the money and left me with a dirty house. They also damaged my IPHONE charger and didn't say a word. If you want someone to come steal your money , damage your items and still leave you with a dirty home than they are the ones that you need. Please read the negative reviews about them and don't get fooled. I am so disappointed and wished I never hired them.

Christine and her team having been cleaning my apartment for almost 4 months and have been doing a…read moregreat job. It's nice to have a pleasant, reliable and friendly firm you can count on week after week. Michael

I am posting this as an update because the situation has become even more disappointing…read more We originally hired this company for a move-out cleaning. Unfortunately, the cleaning was incomplete, and we were also disappointed by the communication and professionalism during the service. After we posted our original review, the company publicly acknowledged our concerns, apologized, and promised us a full $280 refund. They also offered a complimentary re-clean, which we declined because we had already cleaned the apartment ourselves. We accepted the promised refund in good faith. The company had already cashed our $280 check for the cleaning service. We could have placed a stop payment on the check, but we trusted the company's written commitment that they would issue a full refund. Unfortunately, the refund was never issued. We have followed up multiple times by phone and email, but the company has ignored our calls and stopped responding to our emails. What is especially disappointing is that the company publicly acknowledged the problem and made a clear promise to refund our money, but then stopped communicating with us after receiving and cashing our payment. We are still waiting for the $280 refund that was promised to us. We simply expect the company to honor its written commitment and return the money they agreed to refund. I am sharing this update so other customers can make an informed decision. If the refund is eventually received, I will update this review accordingly.

I am so pleased with Narcisa Cleanings. The experience was wonderful, from the quick response to my…read moreinquiry, to being reasonably priced and flexible in scheduling to the actual cleaning service. My house looks & feels so clean! I will definitely be booking again in the near future!

Not only did Narcisa respond within a few hours of me reaching out but they were able to get to my…read morehouse the same day! They went above and beyond and I can't recommend them enough!

It pains me to write this review, because I really do think Sonia is a good, kind person at heart…read more However, that doesn't excuse some of the following behaviors, which ultimately led to us parting ways after many years of working together. When we first hired Sonia and her team, the house was spotless, as Sonia came herself to make sure this was the case. As time went on, I started noticing lack of effort and attention to detail, despite her prices continuing to climb. Also, one room used for storage wasn't cleaned and originally we weren't charged for it. However, she seemed to forget that with time, and despite not cleaning that room, included it in her new pricing. But that is far from all I take issue with. I noticed dust was left on surfaces at times that seemed to have been missed more than once, judging by the 3 inch layer of it. I pointed this out to Sonia, and instead of apologizing, she told me I didn't do a good enough job tidying the house before she got there, so they didn't have time (I believe you call that gaslighting.). They also constantly missed cobwebs in obvious places as well as spots of mold on the shower curtain. We had multiple discussions to try and make it work. I went out of my way to make things easier for her and her team, like getting a plant stand so they wouldn't have to lift things. My ex partner and I would make the house pretty much spotless for the cleaners, obviously defeating the entire purpose, making it a waste of money. Yet Sonia would still complain about how we made things difficult for her. I tried to make it work and wanted to, but I felt like a broken record, which I told Sonia, yet she repeated the same behaviors. She failed to listen when I repeatedly asked her to respect the advance notice I requested, as I had a premature baby, chronic illness, and a high pressure, in-person, full-time job. I asked for 7 to 10 days notice, which is not unreasonable. Yet somehow, most of the time, I would find out they were coming one or two days in advance without a time specified until usually the day of. I honestly do a much better job cleaning the house on my own by pacing myself and being thorough (and saving money!). And I know that it's wrong to say the client is always right, because that's just not true. However, I think blaming the client, gaslighting them, failing to listen, and doing a half assed job for high prices isn't the best look for a business. I was just tired of the excuses and having to repeat myself. And while I have tremendous empathy for those going through hardships, like I myself have been, using your personal difficulties as an excuse doesn't strike me as very professional (personally, I was expected to follow the same standards at my workplace, despite having chronic illness and personal difficulty). Do yourselves a favor and find someone who will respect your time and money, will do a much better job, and won't make you feel like crap.

Highly recommend Shiny Homes. They go above and beyond. Love coming home to my clean house!!read more

Contracted with Katie to clean my old 3/2 apartment I moved out of do $380. The cleaner was on…read moretime, she was nice but she didn't finish the apartment before she left. I had a cat room that was a little gross, gave a tip for her to clean it. She left before the apartment was done and I was out of time as I had to turn on the keys in 15 minutes. I sent her the pictures I took after the maid left. Conversed with the owner Katie again and we agreed that it wasn't finished and she missed things she was supposed to clean. Katie agreed to refund $100. UPDATE: Refund finally came through. Good communication at the end. Make sure you ask all your questions before you book them.

Sorry for long review. This is for a service done on June 12, 2017. I'm including as many pictures…read moreare possible to help with your decision to hire this company. Prior to scheduling, I check their options online, I called and spoke with Lekia because I had some questions about their services and I wanted to make sure I was selecting the correct one. This is for a condo (rental unit/lock box for key on site) where previous tenants had made a huge mess. I wanted the cleaning company to clean under the washer/dryer, refrigerator and stove. I explained that there was quite a lot of work to do. I noticed they had two options, Deep Cleaning and Move Out. So my questions where, do you clean under the appliances and which service should I select to make sure I maximize my results, if both services are required, I'm ok with that as well. Lekia informed that only one service was required, Move out. This was to allow for everything to be done. I went back online booked my service and provided tip. The service was not available until Wednesday I believe but I included a note requesting for earlier cleaning if available. I received an email confirmation, they moved it to Monday. So far costumer service was ok. I get a call on Monday, letting me know that the cleaning was done but that they had left the key in the unit by accident. They asked if a copy was available, if not, they offered to replace the lock. Which was the right thing to do, except my rental management company was on their way to show the unit. So this was a problem. I told them, my mother who stays 5 mins away has a key and I needed that key to be back in the lock box within the next 15 minutes. I didn't anything for the next 20 minutes so I assumed the key was placed back. WRONG! I get a call from my rental management company looking for the key. They had to wait for Lekia to come back and open the door with the extra key. These should've being a warning for me. In the afternoon I get a call from my rental management asking me to go check the unit because it didn't look like it was clean. I stop by on Wednesday and yes, they didn't do a very job at all. I send them an email, Lekia called and as I was explaining my frustration, she started speaking over me, cutting me off, raising her voice, and decided to blame the management company. I told her that I couldn't continue and to please send me an email with her explanation, she did. I'm going to try to include copies of our email exchange but I think Yelp limits the amount of pictures. We exchanged several emails, my last one was requesting to be contacted by the owner and/or manager. I'm still waiting to heard back. I will include this review in Google Review as well.

Do Not Hire!!! Hired her team 3 times. She charged me the same two times in a row but for the last…read moreservice she hiked the price by $125 with no warning. On the day of the cleaning she sent her team 45mins early after I explicitly stated I could not do any early than 3pm that day. The women who clean arrived confused and unable to communicate with me. Our of kindness I didn't want to turn them away so altered my work day to accommodate them. I alerted Inez to my displeasure with the scenario and she replied I should not have let them in. What a terrible employer. I have more empathy for her staff than she does. Please don't make the mistake I made. I'll be finding Services elsewhere!

Did a great job on our party clean up. They were very flexible with us changing the time last…read moreminute. They missed a few things and it was not clean like when a normal house clean is done but 100% better than the night before. Expensive for sure but if you don't want a mess the day after I would go for it! Thanks team.

I paid for a move out cleaning and desanitization. The landlord deducted from my secured deposit…read morebecause there were several areas (under bed, behind sofa, +) that were not cleaned! I reached out to the company and never received a response. Although they read my message. Very disappointing, as I was thinking about contacting them for another job. I will NOT be contacting them.

I've used Rios Cleaning Service for more than 6 years - back when it was Miriam's. Great value,…read moreresponsive and *really* trustworthy workers. Scheduling isn't always perfect, but good communication thought text on timing, etc. I would recommend Rios to anyone in the DMV!

I definitely recommend Best Quality Cleaners to anyone who needs a cleaning service…read more Myself and a couple of my family members have had Maria and her wonderful lady's cleaning service for years now. It feels so good to come home to a nice clean home. They always do a great job. We really appreciate them.

Love the service highly recommended will use again and thanks for the extra services and going…read morebeyond