I brought 2 laptops in to KK Computers & Services about a week ago, after receiving estimates from 2 big name companies. These were where I had purchased the computers. Both told me they would have to send them in for repair, and that it may be a couple of weeks before the repairs were completed. In addition, they wanted me to pay them for "diagnostics" before they would even proceed. One charge was $60.00, per computer, and the other was $75.00. Then, it would be anywhere upwards of $150.00 per computer for the actual repairs. What a delight to find KK Computers. I brought them in and explained the problems to Kashif. He advised me that he could probably have them repaired that day! He did not charge me for an "estimate". And sure enough, a couple hours later, he called to let me know the problems were resolved. He explained everything in terms I could understand. It's a little over a week, and I have not experienced any of the problems. No more crashing several times a day. No more not being able to log in to the other laptop. My daughter will also be submitting a review. Many thanks, Kashif! You will be getting all my computer business from her on in. Moca Bey. read more