This was NOT an enjoyable experience at all, I was not going to leave a review here, but since you have mentioned me in my wife's very honest review, I felt the need to respond. I am not willing to work with you, even though you inferred otherwise. As someone who deals with contractors daily, I can honestly say this was the worst construction project i have ever dealt with. In your response, you tried to minimize things. The entire project consisted of mistakes, delays and errors. Even your subcontractors were in shock with how terrible you guys were. They complained daily to us when they were in our home. Your statement "And although this branding is quite common as we demonstrated in court for both stock and custom cabinets, the judge allowed you to not pay your final bills" shows how ridiculous you are. If you had demonstrated it, you would have won. The judge agreed with us in court because you failed to prove this actually common. We would have happily paid our final bill if you would have completed the work in alignment with your contract. The reason one holds final payment back in construction is to incentivize contractors to complete the job properly. The judge didnt "allow" us to not pay our final bill, the judge punished you for doing a bad job and ruled in our favor for $7,000. Your statement: "Your renovations are complete, beautiful and functional." --They are now, after we have had to finish the project ourselves and use another contractor. "Your main concern was not function, quality or even beauty, but worrying that someone will think you in your words "cheaped out" and that is the root of this review." While the judge called your logo "obnoxious," that isn't our concern or focus here. The 3 months of trauma with the multiple mistakes and delays, and your incompetence, is the root of this review. "You selected us because you were referred by a happy customer and received a sizable discount as well." --All you did for the other customer was new countertops and paint some cabinets. We should have went with someone who has experience with larger projects because we quickly learned that this was your largest project and you did not have the experience needed. A credit of $1,000 is not significant on a $80,000 project. "Throughout the projects you obtained free work by requesting it directly to contractors or employees who thought you'd pay them outright or you demanded we pay for work not authorized through written consent. We ended up paying those bills to ensure those hardworking men who did the work, got paid. --We never asked your contractors to do any work in your scope. When they came to us, i told them to talk to you. That is a flat out lie and you know it. Your sub did one project for us and we came to you to ask if it was OK for them to do the work. You agreed and that is it. It was a $500 drywall project for the living room. We refused to pay for the wall that covered up the 1 inch gap in our kitchen wall that you screwed up and expected us to pay for. So, yes, you should have paid for that work. I could go on and on about the mistakes that were made. Your response is full of lies and people need to know. You had multiple chances to address the mistakes throughout the project and didn't. Even after finding out that you brought a registered sex offender into our home with young children. Yes, we were very fond of him, which makes it even more devastating. It is laughable that you won't even take responsible for that, saying he never told you like he should have. As a business, it is your responsibility to do background checks, and your contracts state that your subcontractors are fully vetted. Additionally, we did not reach out to him on multiple occasions asking him to do work. That is a complete lie. You continue to show your incompetence and ignorance by your response. The experience was terrible, and I genuinely hope that others can avoid a similar experience. #KitchenBlowUp read more

First, I should start off by stating that we just completed an almost 2 year home remodel. We hired 9 contractors to complete various projects throughout the house. 7 out of 9 completed the work as contracted, and took pride in their work. We are so grateful and have recommended them on multiple occasions to friends. Our pool contractor who remodeled our backyard had a rough go at it with his subcontractors, the experience was terrible, but he acknowledged the mistakes, did everything he could to make it right and he ultimately completed the job, and therefore we would never leave him a bad review. This is actually my first bad review on any contractor; I am writing this, not out of spite, but because I genuinely want to help others avoid feeling the way that we did during the 3 months they were in our home, and for the 10 months we spent in a court battle where we sued Lori and Corby for breach of contract. If I could give zero stars, I would. Hiring Lory and Corby Walker (Kitchen Tune Up Grapevine) for our kitchen remodel was the biggest mistake we've ever made. From start to (a very delayed and disastrous) finish, this contractor demonstrated nothing but incompetence, and complete disregard for quality and customer satisfaction. Despite the terrible experience, we just wanted the project completed so that we could move on. We were willing to look past the terrible experience, as long as they completed the work according to the contract. Instead, they refused to resolve the issues, after multiple requests and demand letters. We had no choice but to file a lawsuit. The court ruled in our favor; this says everything you need to know. They actually asked the judge if he would put in the judgement a ban on allowing us to leave a review. KTU should have thought of that when I begged and pleaded with them to make our project right. We did not want to go to court; we just wanted our kitchen completed according to the contract, so that we could move on. We thought we would be protected by hiring an established "company." They are a franchise and have locations across the US. The national cover under the Kitchen Tune Up name, actually doesn't provide any cover at all. We contacted the Kitchen Tune Up corporate office to help resolve our issues, and they refused to help. They responded that we entered into an contract with an independently, locally owned company and any claims that we had, needed to be directed toward them. Please be aware that you are not getting the backing of a 35+ year old company with franchises across the US. You are entering into a contract with a previous accountant and IT employee, with very little experience in construction. I have talked to other customers who ended up in court and/or disputes with Kitchen Tune Up franchises as well; most signed an NDA where they are not able to talk about their experiences, which explains why you see only the positive reviews on here. I could share the details of our horrible experience that consisted of multiple mistakes, delays, and excuses, but realize that they will only respond with lies, trying to make us appear as an unreasonable customer (similar to what they did to another person who left a negative review.) But 2 facts that can't be debated exist. We sued them for breach of contract and won. And they brought a registered sex offender (charge is related to children) into our home without informing us. This was not only a violation of our trust but also a serious safety concern, especially since we have young children at home; I still get sick when I think about it. This subcontractor did 90% of the work, and was in our home for the entirety of the 3 month project. I can't imagine any mother would be OK with that, and people should be aware of the type of company they are dealing with. Save yourself the headache, money, and time. Do NOT hire Kitchen Tune Up - Grapevine TX. Our kitchen is a constant reminder of this horrible experience, and I wouldn't wish it on anyone. read more

We needed our kitchen updated and chose Kitchen Tune-Up for the project. We are so glad the project was completed by Lori, Corby, and Dean. From start to finish they walked through all the details with us. The project ran as scheduled and was a much shorter time than a remodel would have taken. They were always professional, clean, and meticulous. So meticulous, there was a drawer pull slightly off-center, nothing I would have noticed, and Corby replaced the entire drawer facing to correct the imperfection. I have recommended them to friends already and will happily use them again for any future projects. read more

They are responsive, professional and timely. I had reached out about soft close hardware for all our kitchen drawers. Lori came out to measure, ordered everything and started the project a week earlier than planned. The day of install the team arrived on time, professional and informative. They cleaned up when they were done. The price was fair and great quality. Highly recommend for your next project! read more

We recently used Kitchen Tune-up in Grapevine for parts of our kitchen renovation. Lori, Corby, Dean and the rest of the team did a fantastic job with all aspects of the project! From Lori's initial visit to discuss our needs to the final piece of trim, every stage of the process was handled in a timely, honest, and professional manner. They listened to what I wanted and made it happen. The end result was even better than I envisioned. I highly recommend Kitchen Tune-up for your kitchen renovation. You'll be glad you did! read more

Honest, reliable, and knowledgeable. They take great pride in their work and it shows. Highly recommend.

Absolutely amazing! They are professional, thorough, and do beautiful work!

They were a no show to appointment they confirmed to be at my home to provide a quote. Took time away from work to be home for them and they never showed up nor did they call or apologize for this unprofessionalism. Definitely a red flag not to use this business!!! read more

This company promises a new kitchen in 1-5 days. They told me 2 weeks max. I paid 50% of the entire project on February 13th and they didn't step foot in my house until April 19th, then June 23, and finally August 12th. So it took 6 months to complete. First thing, the project started with a lie and the lies just continued. They demoed my pantry and were to replace it with a 36" pantry. However; because they either measured wrong or didn't measure at all, I ended up with a 24" pantry which I was told "will still have rollout trays and be much more accessible/user friendly". I ended up with two stacked cabinets and no rollouts. When I questioned them they tried to say I was confused and it was never agreed upon. When I reminded her she promised them and I had it in writing, they gave me 2. When I questioned this because the pantry has 8 shelves, so how does having 2 rollouts make it more functional and accessible? This is where what I call, the blackmail, came in. They would give me 2 more roll outs, but only if I signed an NDA, basically preventing me from reporting her to the BBB, leaving negative feedback, discussing the project with anyone etc. (questionable behavior and, makes you wonder about all the positive reviews). But, I refused to be silenced. They installed damaged cabinets, (which is part of the delay), some of the cabinet fronts were the wrong color (more delays), there was constantly "missing pieces". I couldn't believe anything this woman told me. I walked on eggshells almost the whole 6 months, as she would send me emails after they kept delaying, that said things like "let us know if you don't want us to complete the project". I was in constant fear that I was going to be stuck with no kitchen and they had a huge chunk of my money. And then, I am ashamed to say I let her manipulate me into giving her even another 40% believing she was delivering all of the cabinets to complete the project. I knew she was a liar, but I believe she purposefully showed up when I told her I had a meeting so I was distracted and did not do my due diligence and make her open all of the boxes. But, as usual, she lied again. So another 2 months go by before they finally get the last of the "missing pieces" to finish the project. And you would think that ok, it's over I can breathe easy. But what is so disheartening is, as much as I want to love my kitchen, every time I look at it, it just brings up all the horrible feelings again. My health took a toll because of the constant stress I was under. I could go on for pages but the bottom line is, just steer clear and hire someone else. Believe me you will be much better off! read more