We recently used A-Ward to redo a shower. Photo #1 shows the shower grab bars rusting 3 months after installation. It is mind-boggling that a shower installer would not know to use stainless steel screws in a shower.
We also found construction debris in the drain right after the project was finished. (photo #s 2,3,4). A-Ward came out and retrieved a chunk of tile, but afterward, we saw more debris and retrieved it ourselves. And we just discovered construction mesh down in the bottom of the drain and retrieved it. Photo #5 shows the cumulative total of debris we got out after A-Ward removed the first chunk of tile.
Photo #6 shows the shower seat that was not caulked and A-Ward had to come back out to do that.
But what is most concerning is that A-Ward insisted in writing that their plumber installed the drain assembly fixture, which did not happen. Their plumber came out early in the project for a very short amount of time and cut out the old drain fixture down to the waste pipe and never returned during the course of the installation. Photo #7 clearly shows the top of the waste pipe that is under the foundation and there is no new drain assembly; the photo was taken 2 days after the plumber was here and he never returned for the rest of the project. The tile installer is the one who eventually installed the drain assembly. It is very perplexing why A-Ward made untrue statements, unless they are attempting to cover up for cutting corners.
A-Ward has offered to come back to reinstall the shower grab bars properly, but we no longer trust them to do any more and we will have to pay out of pocket to get a different contractor to do the repairs.
We have used many other home improvement contractors and never had any problems with any of them except A-Ward. read more