Honest review of Stonemeyer Granite
Edit to address blatant lies in the owners response to this unwelcome but honest review:
1. Owner lies and says they replaced the slab 7 days after they installed and broke our original slab.. Here is the actual timeline: installed slab on July 27 and fought us all the way until August 29th when they finally replaced it (see time stamped pics). The claim that is was just a few days later is honestly comical and I have no idea how they can say that with any integrity. Yet another reason to not do business with this company.
2. They claim no structural integrity caused by the crack yet not willing to guarantee it at all.
3. They switch between referring to me as "Newton" and "Newman". Which is it? Not a good look.
Unfortunately, we had a really bad experience with Stonemeyer and I absolutely cannot recommend this company.
TL;DR
If anything goes wrong, Stonemeyer will do everything they can to deny responsibility if they make a mistake. Also, they are not concerned with your project timeline as their mistakes added several weeks/months to our remodel, leaving us without a kitchen for even longer.
Stonemeyer installed our granite countertops and kitchen island slab. When they installed the island slab, there was a very noticeable and defined crack that started on top, went down the side and underneath it. It was very obvious that it had been cracked when they installed it.
I showed it to the installers and they tried to say it was just a "fissure" and not a real crack. I knew this wasn't true and I called the very next day to explain what happened. They "assured me" they would take care of it fully and I thought it would be a smooth process. That was not the case.
Over the next several weeks, one of the sales guys "Eli" did everything possible to get out of it. He said it wasn't a big deal and could be repaired (although he wasn't willing to guarantee it wouldn't get worse). He said he would not replace it since it was only a "fissure" (not true). My contractor had to argue with him and confront him about the obvious crack and he finally caved and said they would replace it - this was over several weeks while our kitchen was under construction waiting on Stonemeyer.
They then insisted that we pay the $1200 cutting and fabrication fee on the new slab. We said no and they reduced it to $600 (after some pushback) and we still had to fight with them about that. It was a mistake on their end, not ours. We were not obligated to pay anything.
That's when things got worse. The salesman Eli treated my general contractor like dirt. Belittled him and was extremely unprofessional. He then insisted that my GC needed to come out of pocket to pay the $600 fee himself, which I felt was way out of line. That's when I got involved.
When I spoke to someone at Stonemeyer they first told me that there was no crack upon installation and that it happened after the fact. That obviously wasn't true as I was present for every part of installation and then they continued to deny blame. After I pushed back more they finally gave in.
The whole experience was completely unnecessary for a very clear mistake on their part. Other countertop professionals have told us that if they crack a slab, they own it and replace it if not repairable. I would highly recommend finding someone else to install your countertops and stone slabs.
They did finally end up replacing it but not without unnecessary difficulty. Plus, instead of the slab we originally picked out and loved, we ended up with one that was great but not quite as appealing.
Because of the experience we had, I wanted to reach out to the owner and let him know about what happened. I wish I could say it was better, but it wasn't. Although he was polite, he essentially blamed it all on my general contractor and dismissed him as inexperienced and responsible for the troubles. The owner also approved and even suggested to Eli how he should respond to my contractor.
Just save yourself the headache and find another company to do your countertops and stone work. read more