We hired this company to do a small kitchen remodel (refacing cabinets, new countertops, backsplash, etc.). Our kitchen is not a very large kitchen, and since we had good existing cabinets, we opted for the quicker and cheaper option of refacing.
The overall product ended up being fine and was what we expected; but the management and process that Kitchen Tune Up employed left a lot to be desired.
- Scheduling, this was their biggest flaw. The overall project could have been completed in a week. This project ended up taking 3 weeks to complete due to their inability to schedule and complete tasks during the workday. The refacing, which should have taken 1-2 days to complete, took over 4 due to only having the one employee to work 3-5 hours a day. When this was brought up on the first day, as we initially intended on utilizing PTO to be home for the work to be done and were quite frustrated to learn their working hours, no response was received and the minimal working hours continued for another 3 days. We were pushed into having this work completed prior to Thanksgiving, as he was trying to fill up the cabinet installer's schedule. We were assured that the project would be complete before Thanksgiving, but what he failed to mention was that he was only able to schedule the refacing for that week and left us without a countertop over Thanksgiving. He was too preoccupied worrying about his installer's schedule, that he did not care what the client was left with for a given period of time and failed to ensure all the materials, not just the cabinets, would be ready by the first day of installation.
- Capability to do the work, Kitchen Tune Up did not have the capability to do tile work or countertop work so this part of their contract was subcontracted out to others. We had to pay an electrician and a plumber for scope involved in this project as well. This information was not shared on the initial meeting, but rather in the fine print of his proposal. As an aside, in the proposal he added additional fees and costs to dispose of items that were not included in the hand written proposal he provided the initial day (overall a few hundred dollar difference, but still frustrating).
- Communication, Kitchen Tune Up had an issue with providing reasonable time frames of heads up. This goes hand in hand with the scheduling as my wife and I both work from an office setting, working from home is not an easy thing for either of us. Kitchen Tune Up did not care about what our experience was like for their mishaps. We were told that on the day of tile installation, the installer would install soft-close drawers on the four that were not installed with the refacing. We cleaned out the entirety of these drawers again, for the installer to let us know that the owner did not have the correct pieces to do this work. To this day, we have never heard back from the owner on why this work was never done after he said it would be.
- There were some very foreseeable issues that occurred which caused multiple mobilizations of our plumbing contractor. These issues were all due to sizing and measuring that was done twice at the beginning of the project. In my opinion, this is incompetent.
The countertop subcontractor that Kitchen Tune Up picked to use was also inadequate; they had a similar issue with measurements which caused another plumber mobilization and another mobilization for them as well. They also wanted to install the sink instead of our plumber because they believed they drilled the sink hole too close to the sink (which they did). Instead of initially owning up to the problem, they tried to cover it up by attempting to install the sink and drill the faucet hole larger, causing us to utilize an escutcheon plate that we did not want. Luckily, we fought back on this and did not allow them to do any further installations, and we let our competent plumber find a solution that worked for us. We spent more time arguing with Kitchen Tune Up's subcontractors than the representative did for us, so we may as well have contracted directly with all the various trades; would have saved a great deal of frustrations.
Overall, the project was completed to a standard that we paid for and wanted, but the journey to get there made us regret picking this contractor to do this project. We do not recommend them and would highly advise prior to contracting with them, to talk to others. read more