We absolutely LOVE SHANE W. because he saved our kitchen and helped us hone down a vision of the final result. He ALWAYS answered all of our calls and drew up better plans than our previous one which was done by an architect. He corrected her mistakes and gave us new ideas when he came to visit. Most important we laughed so much when we came to visit his showroom with our dog. He is a dear human being and whoever says otherwise is probably not happy to begin with... read more

We are overjoyed with our experience with Shane and the Kitchen Factory. Our home is an original 1949 bungalow on a historic street. Shane understood the assignment. From the moment we met Shane he honed in on exactly what we wanted. His design respected our home. He was meticulous in every detail. The cabinetry that he selected matched our 1949 cabinets exactly. The best part was it was completed 3 weeks ahead of schedule. The entire project was within budget and ahead of schedule! When does that happen ever??? Thank you so much, Shane! We love it!!! read more

See all

I had high hopes when I first met with Shane. The Kitchen Factory had good reviews and Columbia cabinets had good reviews, but this has been the worst experience I have ever had with a supplier and I used to be a contractor. Shane made some mistakes on my order which should have been easily rectified by the factory but that did not happen. I was told that my job was considered a job in progress and it would take 2-3 weeks for the replacements. 2 months later I got the first pieces, I didn't get the rest until 3 months after the order was placed. My job was at a standstill for 3 months as one of the pieces was an upper cabinet. It has now been a year since delivery and I am on my fifth set of replacements. Some doors were the wrong style, some had problems with the paint, almost all of them were too large so they were binding against each other. Each time I have ordered replacements they have come in with different problems. Part of the appeal of Columbia cabinets was that they are made in Canada, Shane told me they had a baked on finish which was more durable than what we can get here. Not true, the paint is already chipped on multiple cabinets. On some doors the paint doesn't even fully cover the door. The only compensation I received from Shane was payment for 1 extra day of installation which didn't even begin to cover how many extra days I had to pay for, or the amount of aggravation, wasted time and money I expended. Not only did Shane make mistakes on cabinet notations he gave me the wrong door dimensions for my magic corner so I had to purchase a second one. The reason I had to order it myself was that the factory refused saying they didn't make one in the size I needed. They do make one and it is now installed in my cabinet. Shane told me everything in my kitchen was custom and I could design it however I wanted but each time I asked for something out of the ordinary he said the factory wouldn't make it that way. This has been a terrible experience not only because of the mistakes but I now have to deal directly with Tom from Columbia because Shane refuses to return my calls or emails. I ended up firing the installer Shane uses because he started complaining that he had never had a job that took as long as mine to finish and he made it very clear he no longer wanted to be here. It took me another 6 months to find someone who was willing to try to fix someone else's mistakes. These cabinets were by far the most expensive of all my choices but I thought they would be worth the money in terms of quality and reputation, I could not have been more wrong. Shane is sweet and charming but that in no way makes up for what I have been through. Stay as far away from this company as you can. read more

See all

Food was good, flavorful, the servers were very friendly, and the ambience was very light and fun. Highly recommend if you're a foodie

Shane is the best. My kitchen had a complete upgrade. He designed everything. Very Impressed with the whole process. Thank you! read more

This might be a rare review because I didn't end up using Kitchen Factory. However, I know that anyone reading this who is on the fence about going with them should definitely use them. Shane is a gem of a human being and says it as it is. He truly cares about the project and has great insight. Given my situation, I wasn't able go with them. However, I would highly recommend people to give them a chance or at the very least visit them. read more

Jana Lowenthal at the Kitchen Factory is a true kitchen pro. I was doing a whole house remodel and I took my architect's initial kitchen and pantry layout to her and she made sensible aesthetic and practical changes that preserved the architect's vision while enhancing its usability (and saving me some money as well)! From door and drawer selections to help with finishes (in my case painted) and add ons she had helpful suggestions. The actual design process was incredibly efficient and she was great at coordinating appliance specs to make sure everything would be right the first time. In fact, she went beyond the call of duty by contacting both the manufacturer (Thermador) and a local appliance vendor to make certain that the refrigerator door would operate as desired. Delivery was timely and she arranged a period of free storage while the site was prepped. She provided a referral to an excellent contractor who installed the cabinets perfectly at a fair price. One minor error on the order was corrected quickly at no cost. Throughout the process, Jana was highly responsive and proactive making sure that I was both kept informed and happy. My entire experience with her couldn't have been better. Two final observations: - I started this review stating that Jana was a true kitchen design professional and this is important when you're planning on remodeling a kitchen. Her experience designing hundreds, if not thousands of kitchens means she know all of the tricks of the trade - both practical and aesthetic. While and architect may design a thing of beauty, not all have the specialist kitchen knowledge to make a kitchen work perfectly for the end user. While a cabinet maker may offer great service as part of your general contractor's team, again, they are not (generally) kitchen design pros. And don't get me started on the big box stores! 'Nuff said - If you are considering painted cabinetry, you will get no better paint finish than that available though one of the manufacturers Jana represents. The real selling point to me was the ability to specify any Benjamin Moore color. This was a real plus - because we we all know how many whites, blacks and everything in-between are out there and no one have to settle for stock colors. Hire Jana Lowenthal at the Kitchen Factory - you won't regret it. In fact - I was was so happy with the kitchen cabinets I hired her again to do my master vanity with equally outstanding results. read more

I recently completed a complete remodel of my dining rom, galley kitchen, powder room and laundry room, and Kitchen Factory handled my cabinet design and layout and was the project coordinator. The cabinets are of top quality and arrived pretty much on schedule. The design work by K F was top notch as was their documentation for the contractor. While no project of this size goes from start to finish without a hitch, it was by and large very smooth and an enjoyable process. The finished results are fantastic in every room and highly functional as well. I would recommend Kitchen Factory to anyone who is seriously wanting to upgrade his/her kitchen, etc. and is hoping to have it done right. Can it be done cheaper, sure...but you get what you pay for. read more

I just finished a remodel of my condo in Century City and Kitchen Factory did all of my cabinetry in my kitchen, bathroom and all of my built in closets. The quality of their products are top notch and my result is amazingly beautiful and better than I even could imagine. I worked with Shane and Earl who are extremely professional and know their stuff. It can be very intimidating to committ and order custom cabinetry and they made it a pleasure. The installer they sent me was great and very willing to come any time at my convenience. All concerns were addressed and my calls were always answered. My countertops were also done through Kitchen Factory and they finished off the look just beautifully. I now have my modern dream realized. Don't take my word for it, give them a try and you will not be sorry. I will be using them again for any cabinetry needs and will remain friends with all of the people that work there for certain as they are now my friends. Thank you Shane, Earl, and Jana read more

Jana's work ethic and experience as a kitchen designer is top notch. Three years after my complete kitchen remodel, the Brookhaven/Wood-Mode cabinetry we purchased from her has sustained quite a bit of abuse but still looks timeless. My inset cabinets are easy to clean and the flow of the kitchen works wonderfully for my family. I love, love, love the pull out drawers, the island, my workspace and the infinite storage that these cabinets offer. Jana's problem-solving skills and vision was instrumental - counter space, organization, cooking needs, cleaning, etc., all came into play when planning the design. Her cabinet installer was fairly priced and responsive to our needs. She made sure to take care of any issues that we had. Plus, it's great to have someone on your side who knows the ins and outs of the kitchen design/cabinet trade, who has been with the same company for quite sometime and can deliver the personal touch, unlike the big box retailers with a high employee turnover rate, substantially less experience and "take a number please" approach to customer service. read more

Kitchen Factory - Kitchen - Interior Design Near Me - Studio City, California

Although I only called to ask a few questions, and have never been in their showroom, my phone call told me plenty. The sales rep was extremely condescending and argued with everything single statement I made right down to the type of wood used in my cabinets. Mind you, I was standing in my kitchen and she was in the store yet still she knew my home better than me. Amazing! read more

We recently remodeled our entire house and the best experience of all was the kitchen thanks to The Kitchen Factory.

It's unfair to see a bad review about my neighborhood business from a person who has never been there in person. I personally have worked with the Kitchen factory and have had a professional and good experience. The person who helped me (don't remember her name) was knowledgeable, resourceful, patient... I was referred to the place by 2 of my own clients who had an outstanding experience and outcome read more

The Kitchen Factory does an excellent work. They have professinal interior designers who helped my to design our kitchen. The quality of their work is at top level and we really liked to work with them. Highly recomended if you are looking for quality service. read more

Did an EXCELLENT job on my kitchen counters!! Thank you so much kitchen factory crew I could not ask for better and professional services. Highly recommended and TRUSTED company!!! read more

I have worked with Kitchen Factory for the past year when building my home. The customer service is fantastic and the woman had very innovative and classic design ideas. She couldn't be more of a pleasure to work with. I am constantly getting compliments on my kitchen. I just recently called them to design a desk in my kitchen/great room and it looks like a piece furniture... so beautiful. They are pros and the prices are absolutely fair. I would use them again in an instant and recommend them to anyone! read more

I had a great experience with my kitchen remodel. The designer was very creative, she utilized the space well and it looks beautiful. The installers were polite and always on time. I would not hesitate to recommend the Kitchen Factory. read more

Read the contract and the details on your order carefully before signing. The Kitchen Factory DOES NOT INSTALL your kitchen or bathroom, they just sell things. And even though a "designer" comes to your home, Kitchen Factory not take responsibility for errors even if they made them, because once you sign "accept" it's all on you to scrutinize and double check what the designer has written up. I wanted a bathroom cabinet (vanity) to match an existing one purchased for another bathroom 6 months ago. The previous dealer was closing his business so I went on the mfg website and found The Kitchen Factory listed. A "designer" came out and I showed him the cabinet I had and explained I wanted this same one in the second bath, he took his measurements, wrote up an order and I approved it. Weeks later I was shocked when the delivery guys dropped a bunch of boxes on my driveway and took off, when I was expecting an installed job. Sure enough, the contract stated in the boilerplate that installation was not included, so this was my error in not catching that. But the reason I missed it was for two reasons, first the price of the vanity was already 25% higher than the original cabinet was WITH INSTALLATION INCLUDED so it never dawned on me that I would have to add another $700 for installation on top of that . And second, The Kitchen Factory never discussed installation with me, not a single time, and what kind of remodeling service omits these conversations? Cabinets need to be ordered, installed and various trades (plumber, electrical, etc) coordinated. How can a company call themselves remodeling experts but never discuss any of this? The designer gave me the number of a guy to demo the old vanity, which I asked for, but he never mentioned installing the new one. Then another problem, the new vanity was 2" deeper than the original one, and this made it look bulky and oversized for the room, and it bumped the cost up for the granite top as well (I was lucky the slab I had already purchased was wide enough). So the designer did not measure this correctly and I did not catch the error because I assumed he was matching the item as I had instructed him to do. Anyway, if you are experienced with remodelling, know what you want, and can scrutinize the contracts, The Kitchen Factory may be fine, but for a novice like me no way... read more

We needed to re-do our condo in Studio City in order to rent it out. At first we wanted to just remodel the kitchen so I called Kitchen Factory and Dennis came out to see the place. He immediately knew what to do and recommended we update the bathrooms too, which turned out to be a great idea. He knew I was not interested in being involved on a day to day basis as I was busy in my job, so he said he would be a project manager and take care of everything for me. It was a great relief to me that he took over and suggested excellent and modern designs and I never had to worry about anything. He also helped me overcome an issue with the condo board when a neighbor complained about floor construction. It was a pleasure to work with Dennis--he returned all my calls on time and made sure to try to complete all the work in a timely manner. The showroom is also very lovely and all the people I encountered there were very professional and helpful, although each designer works on his or her own with their own construction people. All the workers who worked on my condo were experienced and did good work. We would use Kitchen Factory again if we were remodeling and recommend them. read more

American Builder Construction Company has worked with Kitchen Factory on various projects. As a General Contractor we tend to be on time schedules and the Kitchen Factory knew just how to maintain that outlook. Working with them has been GREAT, they are Punctual, have Great Designs, Nice Quality and have been easy to work with. read more

We had a terrific experience working with Kitchen Factory. Jana was incredibly helpful, knowledgable and professional throughout the entire process. We are thrilled with our new kitchen! Thanks, Jana! read more

I have used kitchen factory to help me remodel a few rooms in my house in the last 6 years. I have always dealt with JAN. She is very professional and very helpful . Also the people that she has recommended to install the cabinets, granite and even where I could purchase handles were top notch. Everything was completed in a timely manner. I would highly recommend Kitchen Factory to anyone who is remodeling/ redoing their kitchen or bathroom or maybe their Den. Which I Just recently finished. Thank you Kitchen Factory for jobs well done and all your advice. read more

We are in love with our new kitchen, thank you Jana for all your help! It turned out beautiful. My kitchen had tricky angles and she figured it all out. I couldn't be happier. And Nigel, the installer, was so professional and helpful throughout! read more

I made my decision to go with the Kitchen Factory after seeing a kitchen at an open house that they designed. The finish was amazing. After much research I decided to with them and the Brookhaven cabinets. It was a little more than I initially wanted to spend but let me tell you it was worth it. read more

Absolutely never going back. This review is focused on the man who is their person in the store who works with clients. Their designer. My husband and I were there last week. We brought samples of our flooring and other materials work with. We are planing full Kitchen and bathroom remodeling. We entered the store. There was 1 other customer. We walked bu smiled and said good morning to both of them. The customer smiled and graciously said good morning. The representative did not look over or respond. Never made the effort to even say he would be with us shortly. We made our own selections and when he was available after finishing with his customer attempted to discuss the selections with hi,. We asked if they will send someone to assist with measurements and layout. The answer we received floored us!!!!!!! "Not until we see if you can afford to pay for these cabinets." My husband and I were so offended we left. By the way he would not tell us what they cost. We are 2 working Professionals who own 4 properties. Yes I'm pretty sure we can afford the cabinets, but he was the most rude and condescending representative and this has made us sour on ever doing any of our projects with the company. He put the CUSS in Customer Service. I do not know if he is an owner or just an employee but we would never want this guy representing the 3 companies my husband and I own. Horrible, unpleasant experience. This is the first time I have ever written a negative review on business. That's how much it bothered us. read more

I love my new kitchen and enjoyed working with Jana at the Kitchen Factory. My kitchen was a challenge because it's a galley kitchen. I had an old fashioned service porch and a small galley kitchen with things stacked everywhere. We removed the wall between the two rooms and made a longer galley kitchen. Jana's design works so well. I now have plenty of storage and the kitchen is open and functional. I wanted chef-style appliances and also wanted to include a stackable washer/dryer. Jana was able to make it all fit, make it beautiful and still give me plenty of counter space and storage. She designed the kitchen with one side that had the sink, range and dishwasher which left lots of counter space and the other side has the stackable washer/dryer, panty, broom closet and refrigerator but also has 5 feet of counter space and even a small book shelf for me to store my cookbooks. This design with the lower appliances on one side and the taller appliances/cabinets on the other side made the kitchen much more open. The biggest challenge was the washer/dryer area because of where the back door was located. Jana designed a cabinet to enclose the washer/dryer. I wasn't sure how closed in it would look or if it would be convenient to open and close cabinet doors every time I did wash. Jana kept telling me to try it and live with it for awhile before deciding to do something different. I'm so glad I followed her advice because I love how it looks and it IS functional. She was always very concerned that I'd be happy. My whole project went very smooth. I would recommend the Kitchen Factory read more