I have been a long time loyal customer of your stores. 90% of all decor in my house has come from Kirklands - Roch Hills MI store. The customer service provide there is amazing! Today I ventured out to your Auburn Hills MI store and I can not say the same about the customer service there. After shopping for 1 1/2 hours with a 10 month old baby in tow, I had made my final selections. I had calculated exactly what my total would come to and fit into my budget. All of the items were green tag items and there was a sign in 2 areas of the store saying all green tags were an additional 25% off. Needless to say my total came to $20 more then I had figured and then I noticed the cashier hadn't taken off the extra 25%. When I brought it to her attention, she asked another employee, who asked myself where the sign was. When I showed her, she responded with... that sale is over and those signs shouldn't be there. She did NOT offer to honor the signs. After spending so much time picking out the perfect decor that I could afford and now the baby was very fussy, I left very disappointed. I myself own a business and there are times I have forgotten to take a sale off my website and I ALWAYS honor the price the client had intended on getting. That is GOOD customer relations.I have also purchased many items from Kirklands for my photography business. As nice and large as the Auburn Hills store is, I will never return. read more