Service was nonexistent and better off shopping online. Due to missing or poor placement of…read moreinformation for each piece, you need to use your phone to check sizes and colors Walked in with my wife and 5 kids ready to buy a new couch for our new house and i don't think one associate even looked at us. Next place we go to I'll tell my kids to act normal so we are noticed.... On a serious note, i would or will never buy from this company ever. To walk in somewhere ready to buy and not even be greeted or acknowledged really sucked..

Poor quality control ! I ordered a 4-piece bedroom…read moreBlairhurst collection set. Issue#1: All have the same lot number, but they are different shades. Issue #2: One piece had a large white spot - coating defect. This was replaced within 1 month. The replacement is dramatically lighter than all of the other pieces and obvious mis-match. They said they only offer 1 exchange and will not resolve the issue. Issue #3: The bedframe side panels were not properly aligned, and I've been waiting for 6 weeks to get this corrected. They claim "new parts will be sent."

Delivered wrong couch. Had to wait two weeks for new one. My tables were not delivered so I had…read moreto pick them up. Was told I would receive some type of compensation from 3 different managers and nothing! One star because I had to.

I wish I could give zero stars! This is the worst place to buy furniture. Never ever buy furniture…read morehere it is cheap and customer service sucks!!!!

I would avoid this store / company by all means. I purchased a floor model and was told by the…read moresales person that the warranty regarding craftsmanship would remain in place. Less than 5 months later a seam separated and when I tried to file a warranty claim, I was told that it was not covered. I explained my conversation with the sales person and I was called a "Liar" by a customer service representative (Mason Savoy). Terrible experience. Quality is terrible, customer service is terrible.

After visiting other furniture stores we walked into EA not in high hopes of finding what we were…read morelooking for.... Delora and Tina found everything we wanted and were so helpful. Best design help and customer service! Easiest furniture shopping ever!

I am besides myself. I bought a new bed and mattress this weekend. The bed I ordered online was not…read moreavailable so the salesman, Mike helped me get one that was. When it was delivered, @a cost of $169.00+tip, it was way to big and the frame was cracked. When I said to the delivery guy my concerns he told me to "move the.other furniture and to give him a good rating so he can make more money" He left the.plastic from the mattress on the floor for me to pick up This is "White Glove Service"? I then drove 30 minutes to the show room to pick out another bed. I was told I would have to pay a "10% restocking fee" This for a cracked frame a it being way to big. I have called the corporate office two different times. I found out the manager of the department I was speaking with had a manager named Deanna. I was told she was to busy to talk to me but that I would still be responsible for the 10% restocking fee. I asked him I could reach Rachel Scott, the owner who does all the commercials. I was given an email address and told she might read a couple. I.got.my statement from their credit card company. It should be $577.94. It is $1504.08!!! I was just told it will take three billing cycles to give me all the credits. I have a couch and ottoman in my living room and a bed and mattress just purchased. All from Gardner White The couch.I just paid off has the back cushions so.out of shape. It looks terrible and it is on ly 2 years old. I am not happy! I refuse to pay the restocking fee! I want my bill corrected ASAP. Oh and I won't even start about how rude the guy from Australia was who said he worked for their credit card company. Rachel Scot...I am waiting for a call from you. Thanks Chris P.​

They forgot the slats and this was supposed to be there white glove service that I paid for never…read moreagain and Ashley who works in delivery was super rude

Great selection and specials! I love that the scent isn't as overpowering here. The employees are…read moregreat except for Danette. She has an anger problem, and perhaps she is just mad at the world because she resembles Jill Biden, but she was screaming about another employee unwrapping a piece of furniture for display. Danette is a grown woman who threw such a tantrum in the middle of the store about something stupid, and made all customers uncomfortable. It's time for corporate to address her behavior because it was unacceptable.

Beautiful items..way overpriced! I'm not sure how the store stays in business especially when it's…read morenext door to HomeGoods.

We love our Love Sac, just added on to it. we have had it two years, have set it up as a long…read morecouch, a L shape, a relaxing movie bed. we have 10 grandchildren and 3 large dogs, this is perfect for everyone to relax and not worry, all is washable. we also have the Movie Sac and pillow sac, have washed the covers several times and look fabulous. the Grandkids, jump from one to the other, the dogs think it's the best bed ever, we find them to be extremely comfortable and relaxing options. treat yourself to worry free furniture, you won regret it!

My partner and I had the great fortune of working with this location to get our biggest and best…read morehome purchase yet -- a 4-seat/7-side sactional (tonal sterling luxe chenille) with storage seats. We went with deep sides/seats (3 of the 4 seats, 5 of the 7 sides) and the lovesoft fill and are extremely glad we did. Josephine worked with us to make sure we had our order right, hopping on the phone and sending us diagrams of the options as we talked through them. We had a lot of questions and deeply appreciate her extraordinary patience, excellent communication skills, impressive follow-through, and warm geniality. We really, really love this couch, and our dogs do even more, but Josephine is really who earned this review. For anyone on the fence -- I'd purchased a lovesac supersac nearly 15 years ago, and it has seen A LOT. A friend and I bought it freshman year of college, which may tell you most of what you need to know. Stewarded through time by a half-dozen people in as many states, it managed its way back to us. We replaced the cover (finally, after our puppy did some irreversible damage) and made space for it in our new long-term home -- unbelievably, it's still as good as new. I remember 15 years ago someone in the King of Prussia (PA) location telling us that it'd get more comfortable over time, and sold us through the lifetime warranty. This thing has outlasted virtually everything else -- with no reliance on the warranty. So we felt comfortable taking the jump on the expensive / modular sactional pitch, and wanted to share that experience. We can't speak for the sactional 15 years out yet, but so far we're much more than satisfied with our purchase. Most importantly, Josephine sealed the deal, made sure we were taken care of, and made the entire process as smooth as possible.

Super cute little antique used furniture store on Highland M59. Bernie and her staff are super…read morefriendly and they have some really cool stuff here. Something for everyone. The prices range from cheap to reasonable. Check in the back of the store, there are some really unusual gems here.

Great place to find the perfect items to decorate your home! Used furniture, art work, antiques and…read morecollectibles, cookware, China,books,albums,man cave stuff, grandma's granite table, oriental furniture and decorative, antique dolls, Christmas ornaments.....4000sq feet of piled high treasures! Old blues and jazz music and even a resident dog named blue. Bernie is a outgoing friendly lady who makes everyone feel at home in her shop so go visit!

This is one of the best Home Goods I've ever shopped in! The employees are friendly, helpful and…read moregenuinely seem to enjoy working there! So nice to see in the retail environment these days! Their selection is always much better than the one by me in Rochester. The store is neat and organized, no matter what day I go in! I got a great deal on a rug and a chair! Kudos to the management team at this location!

This store is clean, well-laid out and loaded with a lot of items at great prices. Mom rides in her…read moretransporter chair when shopping and we had no problem rolling through each and every isle, in fact we had plenty of room to move over and let other people move through as well. There are so many departments in this store for every area of the home. Mom and I love the kitchen area where we can browse pots and pans, mugs, wine glasses and an endless array of utensil related items. They have a very nice section of floor rugs as well as unique furniture that is well made. I especially liked the round blue recliner that swiveled and rocked. There is a very large area for pet lovers where you can find everything to please your pooch or kitty minus the food. Lots of pet beds, toys, pet clothes, leashes, you name it they have it. If you are in the area near Square Lake and Telegraph come check out this well-stocked, clean store.

Stumbled upon this place while driving around yesterday and knew I needed to go In immediately…read more Their pricing is surprisingly low for the items they carry, and they have phenomenal selections. It's nice to have a place so close with so many different styled rooms to give me a better idea of how something would look paired with the style of furniture I own. They're very friendly and receive new items weekly.

Wonderful place to find vintage. The staff is so so nice. Great prices and selection of furniture,…read moretrinkets, framed art and much more.

Perfect place for home decor! I shop here for almost anything for my home from furniture to linens…read moreto artwork to seasonal items. It is the absolute best during the holiday season. Besides the vast selection and array of items to choose from the staff is super friendly and always willing to help you locate items and optimize deals. The prices are decent and there are many ways to save. There is a rewards club available for sign up at the store, there are always special offers happening and the clearance is the best. You can even order on the website and purchase items for pick up or delivery. If you like home decor then this is your place!

At Home is exactly where I should've stayed because I always end up buying something I don't need…read morewhenever I come in here. I've bought three body pillows from here and I don't see any signs of slowing down anytime soon HA! Now if you compare this store to the location in Utica you might be a little disappointed as It's not as flashy, nor is it as well kept. In the back of the store they have quite a few aisles that are just bare, and I can't tell if just slow business or just major renovations. Either way, not the best look. The good news is that there are plenty of great furniture and décor to choose from, and often-ample deals you'll spot while browsing. Since Halloween, Thanksgiving and Christmas are all right around the corner, they've already put out a ton of decorations and items all around the store. Of course, they have their usual furniture, wall décor, rugs, kitchen supplies, bedding, etc... As most home décor, stores have. This go around I picked up a few fake plant pieces, a few towels, a new shower curtain, and a few candles. I think if you can really dedicate some time and you can really find some good stuff, but the store itself is really somewhat cluttered. They seem to be a little understaffed, but the employees have always been kind to me so I don't have any tragic customer service stories. I'll stop by again soon to see what I can find, but someone needs to really get in here and do some cleaning/organizing.