Service was nonexistent and better off shopping online. Due to missing or poor placement of information for each piece, you need to use your phone to check sizes and colors Walked in with my wife and 5 kids ready to buy a new couch for our new house and i don't think one associate even looked at us. Next place we go to I'll tell my kids to act normal so we are noticed.... On a serious note, i would or will never buy from this company ever. To walk in somewhere ready to buy and not even be greeted or acknowledged really sucked.. read more

Poor quality control ! I ordered a 4-piece bedroom Blairhurst collection set. Issue#1: All have the same lot number, but they are different shades. Issue #2: One piece had a large white spot - coating defect. This was replaced within 1 month. The replacement is dramatically lighter than all of the other pieces and obvious mis-match. They said they only offer 1 exchange and will not resolve the issue. Issue #3: The bedframe side panels were not properly aligned, and I've been waiting for 6 weeks to get this corrected. They claim "new parts will be sent." read more

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BEWARE! I was curious how bad this store was to receive 1 1/2 stars. I regret that I had to find out myself. I ordered 2 lamps and never received them. Each time I called was told a little longer. Finally insisted on a refund when I was told they were out of stock. I got an e-mail approving the refund but never got the money. read more

I purchased a chair from Ashley Furniture on May 11th after seeing it online. Shortly after my in-store purchase, I found the same chair $100 cheaper on their website, with free delivery and a $50 coupon. I contacted the store, and they initially agreed to price match and provide free delivery. After numerous calls and runarounds with a nice representative named Alex, I was told I would be reimbursed the $100 difference and free delivery. When the delivery date was too far out, I opted to pick up the chair myself on May 13th because it was free. They promised the refund on May 12th, but despite their assurance, the refund never showed up. Both the Manager Josh and assistant manager Ricco told me it was processed through corporate already. Corporate now claims they have no record of this arrangement and refuse to honor the promised refund because I picked up the chair and it's completed. This experience has been incredibly disappointing. The lack of communication and follow-through, along with corporate's refusal to honor their own commitment, is unacceptable. I expected better. This was my first and last experience with Ashley. I will never shop here again. read more

Experience a good one. Alex helped me out and was very friendly and knowledgeable. He walked me to the exact item I was looking for. Assisted me in the purchase of a mattress. Other gentlemen were very pleasant and enjoyed chatting with them while transaction was prepared. read more

This store is exactly why I detest furniture shopping! I understand that salespeople have a job to do but to stalk me around the store is annoying! I promise I won't put a loveseat in my back pocket and walk out the door. I promise I will find you when im ready to make a purchase. Here's my advice on how to be a successful salesperson: when you ask a potential customer a question actually LISTEN to the words they speak instead of the words you want to hear. When you ask if they'd like a demo and they say they'd already done that - do not press your earpiece like you are in the CIA and get someone to run over and insist they do the demo. The salespeople in this store are 100% of the reason I will buy my furniture from another store. Any other store. read more

Only reason I gave it a 2 out of 5 bc of demarco taking care of me. No he's isn't the sales person and no he isn't even the manager. But he def was the one who got me to get a mattress delivered to me next day and only person who would talk to me after the sales girl Jennifer told me I got a mattress in my home that I didn't after I reached out to say I didn't get it and why. She and the manager had their own drama that was brought to my sales that day. I didn't appreciate any drama to come to me. I'm here to buy things and I don't care about anything else but my sale. After my first shipment arrived. The delivery ppl were great btw. Very nice and did their instal fast and cleaned up after. The second shipment was coming that day but not on that shipment. Never received it. So I called my sales girl Jennifer. She told me the manager can't call me after I asked for him to call me bc Jennifer told me she can't do nothing for me bc her paperwork shows I got both shipments. Basically I'm a liar! So quick to take $ but not customer service your client. I worked in sales business for 20+ years. Customer service here was worst I've seen. Now Demarco called me up from Ashley store. By this time I already called customer service after the bs given to me my Jennifer. And the manager not wanted to take care of her sales bc he's fed up with her sales issues. He called me and seen what he can do. Thanks for that. Now we're in the next day. Delivery guy texted me to tell me his truck broke down and mattress isn't coming today either. Told Demarco . He said we will get it out tomorrow. It came Tom and that's that. Why I am complaining is Jennifer text to me was ridiculous! Her response to my issue was her dog died , the tools to bury her dog was in the shed that is ruined by weather and now they can't bury the dog. She said not my shit show basically to me. The client. I called deMarco to tell him I couldn't respond to her bc I think this lady is nuts now and if I talk it won't be nothing nice coming out my mouth. End result to this review. If u shop at Ashley on Baldwin. Onlyyyyyyyy see Demarco !!!!!!!!!!!! Don't see Jennifer. Don't even talk to the manager at this point. Only Demarco. The future manager if Ashley knows how to run a business. He has simmered me down after her circus show. He also got the issue fixed . Sorry for my rant. But I won't let this slide. This is prob why Ashley here is at 1 star. read more

DO NOT GO HERE! Please do your research! I wish i had. Furniture is 3 weeks old & already falling apart. I want to return/ exchange this cheap furniture, I bought extended warranty & made attempted to make a claim or just return within 3 days & company denied. Find somewhere else. Delivery was 2 hours late, delivery company would not take off shoes and tried to walk in my house with muddy shoes . Salesman lied to me & said delivery company will take out my old furniture to the road. Supposedly this isn't something they offer! And I guess I was supposed to let them know before delivery that they need shoe covers??? 0 stars read more

Kiki the Store Manager is fantastic. Lou helped as well and was extremely kind. We were able to get the bed we wanted with the mattress and extras we were looking for. We had been at a competitor earlier in the day and hadn't felt as confident and as comfortable as we did here. **UPDATE** 12/4/2020 After ordering $2400 worth of stuff in the beginning of September, and after multiple delays for when it would arrive, we finally got our confirmation for a DECEMBER delivery. When it arrived today, multiple pieces were damaged. So the delivery guys tell us that either we can keep it damaged and deal with it, or we can send it back and wait AGAIN for another replacement shipment to arrive! It gets even more ridiculous... When I call any of the 7 different numbers to talk to someone about it, none of the numbers work, or it cuts out or hangs up on me! I'm now trying to text someone from the helpdesk, but all they can tell me is that since this isn't a "corporate" store, I have to contact the store. (the store that doesn't answer the phone). I am so beyond pissed at this point, that I'm lucky this update isn't filled with a bunch of swear words. The delivery people left all the pieces that weren't damaged in boxes on my bedroom floor, blocking my path to the closet and the bathroom, so now we have to do gymnastics in order to use our living space. (I'll attach a photo if possible) HORRIBLE CUSTOMER SERVICE, HORRIBLE PRODUCT, and you can BET this will be my last business dealing with Ashley Furniture. GFY! read more

Ashley Store - Furniture Stores Near Me - Orion, Michigan

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If there was a -10 rating they would earn it. Buyer beware I can't say that enough..the entire chain is just terrible when it come to customer service. Auburn Hills store is a joke. Slick looking stores..fast talking salesman, promises of prompt service.but it's all a lie. And I have heard many stories about them but I loved the sofa so much I ignored them. First you can only communicate through text or e mail. There is no direct customer service..and you are going to get a BOT to start. Jenny..your personal BOT. We bought an expensive leather sectional from them that came defective. They delivered another one that is worse than the first..the seams don't line up across the bottom cushions , the back is uneven..it's an embarrassment. There is a wedge piece and the leather is pulled incorrectly and is not smooth. As soon as the sofa was delivered I got an automated email asking how everything was.,so I told them and sent a series of pictures that clearly showed the defects to the requested number and was informed me they would not exchange the sofa. So we are now stuck with a defective expensive sofa that looks terrible. I tried to text back the two numbers I had from customer service and I have been blocked! The messages are undeliverable with the red exclamation point! Even the text message number where I sent the requested photos is gone! I e mailed asking them to come get the sofa and return my money PLUS the extra $1000 we gave them for extended warranty and have received no answers. Do not buy from them. They do not even have their own repair people. You would assume a company this large has its own repair people. They do not. The first time they sent out one man that is subcontracted from a company in Texas. He services Michigan and Ohio. He was the one who told Ashley it needed to be replaced. Now they won't even send him out. Do not deal with them.. read more

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This was my first time buying from Ashley. I was able to go in and browse without being pushed. Elisa was there to help answer questions, and provided insight about the furniture I was looking at. She was very kind, helpful and knowledgeable. The furniture has since been delivered and I love it. Comfy and appears to be great quality! read more

STAY CLEAR from Ashley furniture . The Furniture looks 10 years old after 1 month. At first they replaced the covers. Then it happened again. They claim this is NORMAL WEAR AND TEAR. The manager Sharon told us she hadn't heard any complaints about this couch when I asked BEFORE purchasing it. Was scheduled to come months after the 3 month date. No follow up. One year and 5 year warranty that we purchased . Too bad it's normal. How does a company stand behind such a product. Take your money elsewhere. Called customer service over 10 times they don't care. Sad. WILL NEVER SHOP AT ASHLEY AGAIN. read more

Ashley Store - Cushions they claim is normal wear and tear after one month - Furniture Stores Near Me - Orion, Michigan

my furniture was messed up in the assembly process. I was told that they would replace it, but they didn't. The store manager at the Baldwin location could have sent me out a replacement base, but once they have your money they are done with you. The worse customer service I have ever seen. please do not shop at the Baldwin location !!! maybe another location might be better. read more

I solely downloaded yelp to give this store a review. To preface, I have struggled with body image and body dysmorphia for about 3 years now and if you're wondering if this relates to the review of a furniture store, it does. Salesperson known by "Jennifer" told me that she could tell I was pregnant due to how round my face was. (I am 6 months pregnant but this was not a comment I was expecting from a salesperson. I am extremely sensitive with comments regarding my body as I have struggled with eating disorders in the past). Didn't realize that generally commenting on someone's body came with Ashley furnitures customer service representatives/salespeople, but if you're interested in getting to know what people think about your body, visit Jennifer at Ashley's! Never will recommend this store to anyone. This salesperson should be fired for her insane comments about my body. read more

Just went here the staff is amazing elisa was able to get me an amazing deal on my coffee table I was struggling all day to find a decent one 10/10 recommend this location!!! read more

Stopped in to look at sectionals for our new house. "Spider-Man" welcomed us into the store and let us know they were available to answer any questions we had. We ended up ordering some furniture and they were very attentive and informative throughout the whole sale process. Knowledgeable and friendly staff. Didn't annoy or stalk us through the store. Let us take our time. read more

If I could give this place lower than a zero, I would. I do not recommend wasting your time or money here. They do not care about their customers. I have been waiting since mid-June for a refund. I have gone back and forth via phone and email, upon speaking with the managers at this location and the Madison Heights location, I was left even more confused and lost as to where my refund had gone. You would think "refund" means give the money back for the price the customer paid. Not with this company you will be told to come back in to pay more because the transaction went through twice for a refund, but yet 2 months later still NOT ONE REFUND. I am still owed $2,031.47, not a small sum. At this point for my long hours of conversations from one department to another, to one manger to another, I'd rather have just taken it and threw it in the garbage. At least this way it wouldn't feel as if I have been robbed. Ashley Furniture is by far the worst company I have ever encountered. I highly recommend staying as far as you can. I definitely should have read the reviews before coming here. They have lost my business and good will. I will steer anyone I know from ever buying from Ashley Furniture. The neglect from top down that this company shows has eroded my confidence in ever buying furniture again. P.S I am still waiting on a resolution on this issue. read more

While getting a new table delivered, my family and I were treated very poorly from the delivery drives and movers. Not only was my family treated poorly but also the new furniture. The words the employees used to talk to my mother was sickening to my ears. This makes me sad for all of the employees that do so well and that were so kind to us while buying the table set. I guess what really matters is how it was delivered. We will no longer be shopping at Ashley Furniture store. I hope these men understand that treating an older women like that is wrong. I am truly saddened. read more

The customer service here is HORRIBLE!! We received a large table with a broken pedestal that was glued back together!!!!. We were told that we had 72 hours to return. We called within 72 hours and then told that it was not returnable!! They are not willing to return something that was damaged??? DO NOT BUY FROM THIS STORE. I am now out thousands of dollars for furniture we received broken. Terrible service. read more

Ashley Store - Broken pedestal - Furniture Stores Near Me - Orion, Michigan

The only thing worse than the rug I received from Ashley furniture is a horrible customer service. It's like I was dealing with a store in a Third World country. Save yourself the hassle do not buy anything from these crooks. Numerous emails, poor customer service that cannot answer any questions or deal with anything directly it's really really good racket so if you buy something beware. read more

I will never ever buy a piece of furniture from these people again!! They have done nothing but lie since the day I purchased. We found the furniture I wanted on the showroom floor it was the last one and it was discontinued. The lady at the front desk when we bought it talked about an additional warrantee. She said that Ashley would cover it the first year, but after that the warranty would pick up any issues. Come to find out Ashley will not cover it because they said that my furniture is not normal wear and tear!!! Britney in operations said she saw dog hair on the furniture. If you want your warrantee do not let your dog on the couch a 30 pound dog. In addition, when I called the third party for #Warranty we did a three-way call with Ashley and Ashley agreed that they would fix it and now Britney is saying no she said I could not talk to her boss who is the owner Jose. Don't purchase a warranty from and don't let them pull the wool over your eyes they do not deliver what they say. Britney is an insult she actually told me that she does not believe that there was a three-way call and that they told the third-party that they were responsible. She also told me that my furniture was well used. In my home there is no children just my husband and I and a dog. You guys are to be ashamed of yourself you make me sick!!! My house is spotless and the nerve to say my furniture is well used? On to the better business bureau. I am floored at her behavior as well as can't believe all the lies from many of their employees. read more

We have purchased from Ashley Furniture for many years and purchased many items for multiple homes and this location is by far the most unprofessional that we have ever delt with. We purchased 2 "nice" accent chairs for our entry office and in less than 11/2 years the frame of one of them fell apart. I mean, as in crumbled. We called the number listed and visited the store only to be told that they would do nothing. All they said was, sorry. The sales "professional" that we delt with was a super rude jerk. I would suggest that you really check out the structural strength of your furniture from there. Not the quality that it use to be. Cheaply made. read more

Do not purchase from this store.. rude and pushy associates on the floor. Their website says they will "price match" which they certainly did not. my gut told me to order elsewhere but my husband wanted to just get the tables local, so we made the purchase. come to find out, all sales are FINAL. NO RETURNS. I've never heard of such an absurd policy for something brand new, never opened in the box (just a few hours after I got it home and realized one of the tables is too big for my space). now I am left with an item I cannot use, and wasted the last 2 hours talking with 8 different people from the store and customer service who kept transferring me to different people because they didn't want to deal with it. I will never shop at Ashley again and I will make sure my entire community knows about their policies and process. ridiculous. read more

Horrible customer service. We bought a couch 3 weeks ago and the fabric is already starting to fall apart, it's a total piece of junk. We still did not have a complete couch, only part of it was delivered and we were told it would be delivered complete. We asked to return it due to the poor quality and in complete order but we're told that is not an option. It has been a night mare to get the remaining two pieces of our furniture delivered. If I could rate this company lower then zero I would. I will never buy from this company again. read more

DO NOT I REPEAT DO NOT shop at this store. Ordered a bed frame in October they still have not delivered it and when I ask for a refund funny. I was told someone will call you in 48hrs weeks go by and again when you call same thing someone will call you back. I have disputed the charge with my credit card since they have not delivered the item I purchased. read more

WARNING - DO NOT SHOP HERE IF YOU EVER WANT TO RECEIVE YOUR FURNITURE I went into the store in June of this year to buy several couches for my living room and was told they would arrive in 2-4 weeks. We are now going on SIX MONTHS without furniture and have been misled or outright lied to every other week over those past six months. Expect your furniture buying experience to go like this: 1. Buy furniture with expected delivery date 2. When expected delivery date occurs, get a text from Ashley Furniture to select a different delivery date 2 weeks out from the original date. 3. Call store to ask why your delivery is being pushed out again. Get a response that they will look into it and call you back. 4. Never receive return phone call. 5. Call again to follow-up with the store manager. The store manager then will tell you they are looking into it and they will call you back. 6. Never receive return phone call. 7. Call AGAIN to follow-up with the store manager. The store manager then will tell you there is a new delivery date and they promise it will arrive FOR REAL this time. 8. Wait for NEW delivery date - don't receive furniture. 9. GO BACK TO STEP 2 AND START AGAIN!!!! This will go on for months and you are not likely to ever see your full furniture order. Expect no explanation, no commitment to the promise to be called back, and never receiving your furniture after many broken promises and terrible communication. Do yourself a favor and go to a place that can actual deliver your furniture. Or better yet, go into Ashley Furniture, check out what you like, and ORDER ONLINE! The online store customers get their furniture in a timely fashion and jump the line from the in-store customers. Terrible decision to deal with this garbage store for almost 6 months, never again! read more

Paul the manager and his incompetent worker Khabir Sims truly raised my blood pressure from the entire sales experience. I wish I could have listened to the horrible reviews before going to this store but wow, I wish I could give -0 stars. They are liars and will not disclose certain things to you during your sales process. Their only goal is to make a deal, lie about when the item will be available and don't own up to their mistakes. They told us the item is available within 1 week. After 2 months I just received the box today with more horrible news. In addition to the LONG delay, they just dropped off the box and wanted to leave it outside while it's cold and snowing because of a major mistake the sales rep made. They did not disclose the 2 different delivery options (white glove which is set up and doorstep delivery). The sales rep LIED TO US AND THE SALES MANAGER ABOUT IT AND THEY ARE NOT OWNING UP TO THEIR MISTAKES. I live by myself and cannot lift heavy boxes. I would have paid for white glove delivery if it was disclosed to me UPFRONT. I tried talking to PAUL THE MANAGER ABOUT IT AND HE SAID THE SALES ASSOCIATE TOLD US BUT HE DID NOT otherwise I would not be making this post. I would have paid for white glove but again it was NEVER DISCLOSED! DO NOT BUY FROM HERE!!! HORRIBLE CUSTOMER SERVICE AND DISHONESTY!! TRUST THE BAD REVIEWS! read more

I would like to start out by saying that the In-store service is fantastic, friendly and welcoming. (At least 5 star service). This is all undermined by our delivery and phone follow-up experience. Our two movers dragged chairs across our wooden floor, dinged up our newly delivered furniture and came totally unprepared. They showed up 45min BEFORE the scheduled time and we were not ready. They also asked if we had a drill they could use, and mocked my mother for not having a cordless drill because "something came apart in the truck". They also said choice words to my mother and treated her like an annoyance. Long story short - we're returning the furniture we were so excited to get. (The chairs were wobbly anyways!) I was informed later that Ashley uses 3rd party drivers for delivery for some of their orders. I hope someone reads this and removes that 3rd party from their driver list. I am so sorry for the In-Store staff at this location that have to deal with complaints like this. You all were so nice and professional! read more

I purchased a whole living room set and within the month the power recliners broke and are stuck in the upright position. They have a 5 year warranty and so I made a claim they gave me an appointment one month out and canceled it claiming they have no one in our area to fix it and gave me another appointment another month away . No wonder they give you a five year warranty it will take me that long to get it fixed! read more

Update***It has been four days since responding to the corporate email that responded to my comment. We still have not heard anything back from Ashley. The lack of focus on customer service, now that they have received payment, is absolutely amazing. read more

" CAVEAT EMPTOR " My wife and I purchased a sectional couch on Black Friday. I had my wife call Ashley Furniture customer service to confirm our delivery date. To our surprise, they explained that the tentative delivery has been moved to late March. Again it may move again so it may take 4-5 months or more to receive the couch that we paid debit card cash with. As a result, we went to the store and cancelled the order. The gentleman who took care of us created a Sales Order with the credit on it and explained that it may take up to 48 hours before we receive the credit. After a few days they didn't credit our card so I called their customer service and explained our dismay with the wait. The person I talked with created a ticket to expedite payment within 48 hours. That was 2 weeks ago. I called their Customer Service yesterday and they created a ticket again with no results. My only option now is to take Ashley HomeStore to small claims court to get a refund on a product that wasn't delivered with a delayed 4 plus months with a continuous run around by staff and Customer Service. Additionally, I will be seeking local news to review our story since it is so compelling of how horrible this has been. I have a stack of paperwork to support with all the documentation that I just explained. read more

Excellent customer service by Paul, Brant, and Shannon. They went the extra mile to give my wife and I what we needed. We purchased two bed sets, some end tables, some coffee tables, and an entertainment cabinet. I would definitely recommend going to them if you need help. Keep up the excellent customer service and work Paul, Brant, and Shannon. read more

SERIOUSLY, DO NOT BUY FROM ASHLEY! We ordered our furniture in May and were told it would be delivered in July. We knew due to shipping delays, this likely would not happen. They let us know it would be delivered in September. NOPE, didn't happen. They said October and we were notified of a delivery date. NO SHOW. After I went to the store to complain, we did get part of our order. We have had four other notifications to have the rest of our furniture delivered and stayed home from work only to have a NO SHOW, THEY ARE STILL SELLING OUR PAID FOR FURNITURE ON THEIR SHOWROOM FLOOR. Management REFUSES to even MAKE A PHONE CALL on our behalf. NEVER AGAIN!!!!!!!!! read more

Zero stars. Negative stars. This has been the worst customer service I have ever experienced in my life. The chair was supposed to be ready for pickup in March , it's now April 12th (Yes we are picking it up, because they want 100+ dollars to deliver it to my mothers house, and they won't even deliver it to my house at all.) So I called a few weeks ago to try and find out when it would be ready and the robot says within 2 weeks. So then I wait two weeks and call and it says within two weeks again. So for 4 weeks it's saying 2 weeks. So then I try to talk to a human , get put on hold for 30 mins all for the phone to ring finally and then disconnects me. SO I decide to call Eleni, the woman who helped us originally , because she gave us her personal number . I call her and she answers confused and says it's her day off. Okay then why do you give out your personal number ??? Lmao . But she says she'll contact her manager and get back to me in a few minutes. Hours and hours go by and it's like 8 pm or something so I know she forgot about me so I text her to let her know she/they forgot about me. She says I will take care of this first thing in the morning!! She never did. So that's two days of her blowing me off. So then I try customer service again and finally after waiting on hold forever get a human and I talk to them on weds April 6th and she says I'll be getting a text the next day and that it will be ready for pickup and the text will tell me where to go and how to schedule my pickup etc. I'm like okay Great it's almost over . So I think I'm going to get a text and my husband takes my dads truck to work thinking maybe he can pick it up . Thursday goes by no text. So Friday afternoon he takes the truck again and no text. I decide to go to the store in person and drive a half hour there to talk to a human and the manager , Morgan; said when I told her the customer service lady said I'd get a text yesterday (Thursday) that the lady wouldn't have said that cuz that's not how it works and I wouldn't get a text? At this point I'm so fed up with the way I've been treated I just start crying. Mind you I'm pregnant , due July 8th and this chair is for my nursery. So then Morgan says while looking at the computer oh it looks like Saturday and I'm like ok well lol is that for sure cuz if my husband goes to get it and can't get it ..... So she calls someone at distribution and makes sure to tell me that's not something they normally are allowed to do and he says it ISNT there and won't be there Saturday and the earliest it will come is possibly Monday, which was yesterday. Morgan promises SHE will take care of me and gives me HER number . She promises multiple times she'll call me on Monday. GUESS WHO DIDNT CALL ME MONDAY. This is absolutely ridiculous and Ashley furniture sucks. I will be absolutely shocked if I get the chair before this baby comes. I honestly just want to get the money back and go elsewhere at this point after months of first waiting and now over a month of just trying to be helped. Original review : We were asked over & over & over if we wanted the protection plan. My mom said no. Then in the end she said she was going to just throw it in for free for us. But what she really did is give us 20 percent off & then charged for the protection plan. They have a 30 day guarantee where if the price goes down within 30 days they will adjust the price you paid. The price went down to 20percent off two days later so my mom went in there to see if they would honor their price adjustment guarantee. We paid full price or so we thought but since she gave us 20 percent off and put the protection plan on, they would not honor the 20 percent off price for us. When we didn't even want the protection plan if we had to pay for it. So that was pretty lame. My mom would have preferred 20 percent off this chair and to save money than to get a fake discount and be CHARGED for a protection plan we don't need. Also keep in mind we had to pay 100 dollars if we wanted it delivered so we have to pick it up all the way in Romulus now because we didn't want to add yet another 100 dollars to the cost of the very expensive chair. We will see if we get refunded for the protection plan in 5 years because they said that you get it back but WHO KNOWS. read more

Stay away from Ashley Furniture! I bought a couch and ottoman. Within 5 weeks all seating material started to frey and pill. See the picture. I contacted Ashley Furniture and have been working with them for months to resolve. They opted to do nothing other than recommend I buy a fabric pill shaver. Bad products happen but bad customer service is part of the company culture. Too many good furniture companies to risk this happening to you. read more

If I could give zero stars I would. I have no idea how this place is still in business. if you are thinking about getting furniture from Ashley, run! I waited 6 months for a broken couch and still waiting on the replacement. It has now been a year! They have no idea when the new couch will be here. They have attempted to deliver on a few occasions but only came to pick up the broken one with no replacement. No one ever knows what is going on when you call.. complete nightmare! Go anywhere but here.. read more

Received a couch today from Ashley Furniture, delivery took six months, but that is not my complaint. Our horrible experience started with our sale woman who over shared for more than a half hour with us at the store. You see the first couch I wanted would take 6 months for delivery so I selected a different one that was in stock and would take less than a month. Instead of imminently processing our transaction the sales woman tries to sell me insurance then talks to me about her baby daddy. Well turns out someone else got the one couch in stock while she was wasting my time, so it took 6 months. Oh I almost forgot, the sales woman ran my credit for the couch and when I was "only" approved for 10k she offered to run it again. The couch was only 2k. Also if you know how credit scores work you would know that multiple hard inquires are a bad thing on a credit check. Back to today I finally received this couch, and they delivered it missing half the couch cushions. How does it even leave the warehouse without them? Did they forget to make enough cushions? Is the white glove delivery I paid for ($100) not enough motivation to actually deliver the product in full? The delivery guys were no help "call the warehouse" and gave me a card. Somehow they wasted even more of my time. They forgot the cushions why would I need to do anything at all to receive the product in full. Great business though, I highly recommend shopping here for a terrible experience. Well I'm off for a two hour drive to the warehouse to pick up these cushions, and if you buy from Ashley you can do the same thing! read more

may 17 ordered box springs and mattress with scheduled delivery june 13. box springs was delivered but not mattress. white glove service. all the phones were down. went to store and all computers down. no one had any info on where mattress is and when will be delivered. was given managers cell phone and as expected did not answer and never returned call. will be going to store to get $2,200 refund. read more

This is the absolute worst customer service I have ever experienced. Do not purchase your furniture from here!!! They had me clear out my child's bedroom for a bedroom set delivery that came partial. We are unable to have the bed assembled so my kid has no where to sleep for another TWO WEEKS. I would have rather waited additional time than have them deliver partially. I can't believe they are in business still, customer service was ZERO help. What a complete waste of time and money. GO ELSEWHERE. read more

I went to ashley furniture and purchased a mattress set for 2000.00 and was promised I would receive it within 3 to 4 days. on delivery day a matress came with no box springs so I returned it. then they call me and were so sorry they said after I scheduled my day to wait for a delivery. so I let them reschedule for a date I picked that they offered and to no avail again they change there delivery date to suit them. Its christmas time and no one was going to be home that day. So told them I want to cancel my order and they charge a restocking fee of 10%. so I will be calling bbb because this just isn't right so beware.. 12-15-2021 read more