We bought tile for backsplash at Floor and Decor. An associate named Emirys helped us. She helped pick tile, grout and the edge. I couldn't have done it without her. Great selection and service! read more

Loads of selections in all price ranges. Helpful salespeople. Great return policy. I can't wait until my ceramic tile backsplash is done!

Echoing what others have stated. Ordered flooring materials ($13k), said it would arrive in 7-10 days. Called and called trying to get someone to answer to get an update as we were on day 15 of no call stating materials were ready for pickup. Once I finally got someone on the phone I was then told it would be another 8 weeks before all the materials arrived. 2 whole months longer delaying the project! Be sure to ask about the lead time for the TOTAL order, because they give you the eta for the materials that come in the fastest. Great selection on materials for what it's worth. read more

Floor & Decor - LVP pricing - Home Decor Near Me - Shelby Township, Michigan

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Had a store designer help up with selection. She didn't notify us that the tile we picked was discontinued and required a significant up charge to ship in. Also did not provide all the items our installer would need on the " shopping list" they were supposed to provide. Installer was a 5* Designer was a 2* read more

Meh. I came the first time to look at flooring since I needed something asap. Getting someone to help was pretty difficult, but eventually a younger guy came to help and was really nice. They let you buy samples for 5 bucks each which is okay except they don't label what they are, so you basically have to return to the store AGAIN to get the item in person instead of ordering online unless you want to just guess. I did decide to come back and purchase it in store. Again, I had to track down someone. There were about 5 employees socializing and ignoring me but I found another employee finally who was clearly very stressed since she was doing all the work. She was able to get someone to help me load the flooring on a cart. I would think that most people need help with this since flooring can be very heavy, but when I asked if they could help load the items into the car they looked at me like I was a total idiot. Is this not a common request?! Also, they made me push the items to the front register (this is not a small store btw) to pay but then told me they would load the items in the back bay. So why not have people check you out in the back?! The woman working at the front cashier was honestly pretty unfriendly and I felt bad she had to leave her work to walk the items to the back of the store because apparently no one else could help her out? The system here is not efficient at all. Oh, and I know they can't of anything about this but there is hardly any parking since they share a lot with a very popular gym. read more

I would echo what many have already said here. They have a very nice selection of tile and flooring in general, so we come here pretty much any time we have a tile or flooring project because of the size of their selection compared to Lowes or Home Depot (even though it doesn't seem to have changed much in three years. However, the service is always minimal to none and there is typically always only one person checking people out. This has only been an issue a couple times, but they definitely do not prioritize customer service or having their employees even check on you to see if you need anything. read more

Easy to get to off Hall Road. This store was recommended by several friends and family. They separately described it as the "Home Depot of tile". By that they meant great selection and reasonable prices. I concur! I had looked for tile everywhere from high end specialty shops to big box stores and either found expensive beautiful tile or ugly cheap tile. Floor & Decor has beautiful tile at moderate to low prices. Their selection of large format pieces alone is worth visiting. I like that much of it is made in Italy, Spain, or Brazil. Other reviewers mentioned lack of customer service. I've been in several times and never had a problem getting questions answered or being left alone to shop when I preferred that. I spoke with a gentleman from the pro desk as well as a young female cashier yesterday about the return policy and they were both very helpful and friendly. Now if I could make a final tile selection... that's a good problem to have. See you soon Floor & Decor. read more

As a contractor I have been shopping here ever since the store opened. I recently was returning a few things after spending 3000$ for 2 bathrooms. Lady was having a hard time due to her lack of knowledge. She calls a coworker named Ronald for help and he ends up telling me "are you sure you didn't walk out with the stuff", basically telling me I stole them. After about 1 hour of my time wasted, the return somehow finally processed. I did confront the worked for the words he said and he goes "oh we didn't say that". I left the store very offended and extremely pissed off from this experience. I did send an email to the store manager as well. But, from the way the customer service is on this store (Shelby Twp) i suggested hiring a new manager. read more

I kept ordering samples (twice) received broken pieces and finally spoke to the manager and he (Tristen) helped me and he sent the sample directly from my local store. Thank you Tristen. When I am ready I will come there to purchase the rest. To the floor and decor team. Tristen when above and beyond to help me. Now that is a fantastic manager. Appreciate him. read more

Great pricing, we purchased a higher quality flooring material and the price was excellent here. Customer service was okay could have been a bit better. read more

So I ordered cementisous hydroban from this place it said it would arrive in a week or two over a month went by and I could not get a hold of anybody there because they do not respond to their emails. I actually had to end up disputing the charge and ordering it somewhere else now my project is a month behind because of this store I would never shot you again unless I absolutely had to. read more

This place loves to take your money. I purchased a few things in here on my card and they said they can only allow store credit without receipt even though I purchased it on my card and I have an account and so forth. This place is a rip off just stay away they wanna keep your money and I told him never mind so I just lost about 20 bucks but I learned my lesson do not shop here! read more

We have been in the store multiple times looking at tile while building a new home. The young lady in the back pick-up area, Leah, is always helpful and efficient. The cashier, Dana is always amazing as well. Thank you both so much for your great service! read more

The world needs more people like Brian, he went out of his way to ensure we had an incredible shopping experience. After we picked out the tile he spent a considerable amount of time helping us choose the best grout color for the job. He was patient, friendly, and pretty funny! He made sure we got all of the products we needed to successfully complete the job and even helped make sure it got home safely! The store itself is clean, organized, and full of reasonably priced tile in all styles. The prices are clearly marked and they sell by the piece so any left over tile can be returned! I'd for sure shop here again! read more

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Walking in I couldn't wait to see what this massive place had in store. OMG this is the holy grail of flooring and tiles! Having had owned a flooring store myself, it was bittersweet walking in and comparing all the brands and pricing. I can only speak for the flooring; they have a budget for everyone, with the more expensive items in the front of the store and the less expensive towards the back. There's also a clearance area up front towards the left when you walk in. There's flooring, tiles, sinks, bathtubs and more. This store is amazing. The only downside was there was no one available to help or walking around to ask. As a result, I left. Upon leaving there was a young lady standing by the door to say goodbye. If she were on the floor they may have not missed a purchase. read more

Floor & Decor - They offer How to classes on Saturdays - Home Decor Near Me - Shelby Township, Michigan

I've been buying from this place for the last 7 years and it has going down hill faster then Lindsay Von (professional downhill skier) in the Olympics. Pricing is compatible to its quality and middle of the road for budget purposes. I personally only use their grout for ceramic and porcelain tile because it's texture and consistency are the best. The website, their customer service, and email instructions are absolutely terrible (insert Charles Barkleys terrible here) I've been here 4 times lately, and three of them I could not get a shopping cart because there were none available. Trying to find someone in the store, to help you, is nearly impossible, and there is usually only one cashier at best with long lines. In my last experience today, my wife checked me in for curbside at 12:35. I waited 40 minutes and no one came, and I walked in the store and told the cashier. She told me I needed to pull in the back of the store, with these instructions were never mentioned in the email, and there are no signs of front to tell you this. I gave her my order number and she said they would have it ready. Just pull around to the back. When I pull around to the back I parked and I waited another 40 minutes. I finally walked in and they pulled my order and told me it would be a few more minutes. The curbside pick up option here is very confusing and they do not give you any directions or assistance and how to pick up your product. To be honest with you, I didn't really make a big deal of it, because I was not feeling good, and I was sitting here catching a break while on my heated seats, nursing my back injury. If you're looking for a fair price, and a good quality of ceramic, porcelain, or Marvel, this place has that. Do not expect customer service though. I personally prefer lumber liquidators for any vinyl or plank, flooring, or hardwood flooring. They are much smaller, but don't let their options. Cool you and their customer service is five stars compared to what you get here Zero. Lastly, I recommend coming here in person versus looking online. There have been numerous times where I have been here in the product. In-store are not shown on the website and do not come up. So if you're looking on the website, you will not see everything. The store has to offer. read more

I wou like to update my review. I've returned a few more times for more material and questions. I also took a deeper tour of the facility. Lotsssss of material to make YOUR home unique! I still didn't notice tool rental but it's young. Special shout out to DANA! With my many visits, she is a positive force on the floor! Great attitude and a smile for everyone. This will catch on to the other employees! Learned a few things so I must up my review to 4! I gotta feeling they will be up with the big boys in no time. read more

No customer service at all. Everything was scattered and difficult to find anything. I only found two helpful employees. The rest of them acted like I was interfering with their work yet they don't realize that customer is the reason for their work and I won't be back read more

Have shopped here several times . Best thing is wide selection. For most part staff is not customer centric - just going through the motions but clearly bored . Most of staff is patronizing, condescending. I went to pick up a $2300 order and staff insisted on lecturing me that I didn't have right type of vehicle . I had modified the interior of my van to safely transport 3 countertops . I brought two of my own workers to assist. After two hour wait with many other customers being served before us - a chubby little older guy came storming out of the bowels of the warehouse and told me angrily "we're gonna drop those slabs on the floor right here and you can load them and they will all break on your way home . This was the first I ever saw this guy . So, we loaded my van, drove back to east Detroit and offloaded, everything intact. This is a newer store and clearly the manager has a big job to do . I spent 40 YEARS in retail management and customer service at this store is like a Saturday Night Live skit. And.......the store is amazingly overstaffed! Also, see if you can find a cashier who can smile , make nice and not work in a robotic manner . I had same cashier on all my visits. read more

DO NOT COME HERE FOR BUSINESS. THEIR DELIVERY FEE IS GRUESOME AND DO NOT MAKE THEIR CUSTOMERS AWARE OF THE INSANE CHARGES. My parents both speak little to no english and came here to purchase some tiles. The tiles that we ordered were delivered to our house by the company, we as a family decided that we were not going to install the new tiles anymore and loaded them back up in the car to return back to the store, needless to say none of the boxes were ever opened, touched or broken. All products delivered to our residence were in their boxes in the same condition they were brought to us. While awaiting the refund, my parents were told they were not not going to receive $352.80 of their money back because that was just the delivery fee. I looked back at the first receipt and was completely shocked that my parents who speak no english were unaware that they just paid $1082.00 for tiles and delivery. We live approx. 5 miles from this company. The fact that they charge that much and refuse to return it is absolutely absurd and disgusting behavior. Horrible business and disgusting fees. read more

So much more options than the Novi store and surprisingly the staff is much more kind and helpful!! Riley was especially great!! He definitely made it worth the drive!! Will be back!! read more

Floor & Decor - Riley being so helpful!! - Home Decor Near Me - Shelby Township, Michigan

Great customer service. I needed 10 tiles that were out of stock, Carly went above and beyond to help get them. She checked another store and how much shipping was through Fedex to be sent to my house. I live over an hour away from the store. She took all my info while I finished shopping and had it all set up at the register. Thanks again. Carly. I love the large selection and prices are less then the other 2 big box stores. Well worth my drive. read more

Large tile store with a very large variety. Staff was friendly and helpful. Wide variety to choose from and seemed reasonably priced.

We have always worked with Wendi and she has always taken great care of us, but now that she is gone "new Sheriff in town" we were told by a gentleman, that being said we are really disappointed. We have sent many customers of our small family business over but will be sending them elsewhere from now on. read more

My husband and I are in need of new flooring in our home. And unfortunately, had no idea what we want! We walked in and while we were wandering the aisles, Sam Militello took us under his wing and, by asking questions, got an idea of what to show us. He knew exactly where to go in the store, he knew the good and bad things about the different flooring and had a sense of humor that made it all fun. What could've been a nightmare turned into a very pleasant experience. Thank you Sam! read more

Floor & Decor - Sam showing off some flooring samples. - Home Decor Near Me - Shelby Township, Michigan

Had design appointment. Designer called in sick. No one from store bothered to call me to reschedule appointment.

I just spent a good 20 minutes or so with a shopping cart and my countertop sample, walking around the store and not one employee asked me if I needed any assistance. Very big, I guess it's like a warehouse operation or you just have to pull it off the shelf yourself and then they will ring you up. It's funny, plenty of counter people but just not many people walking through the store asking if anyone needs help. read more

The ability to view possible ideas for decor is amazing there. Very nice and helpful staff. And convenient way to make the checkout process easier and faster is pre checkout while you shop. You can find great deals on nice stuff for your remodel. Will go here from now on for supplies... read more

I'm really disappointed in this location. We went in and asked the manager to find out if we could exchange our tile they said yes, so we loaded our tile into our truck with a skid steer, and when we got there, they told us we were unable to exchange it. They also made my husband wait a couple hours because they were short staffed. Very frustrating. read more

They sell tiles from China. Be wary of these second hand tiles!!!!!!!! Terrible management, treat pros like trash. read more

This place has a ton of flooring options. What is doesn't have us anyone working that can help you. If you want a contractor they are roaming around in the store but finding a actual employee is rough. I asked several time for help and no one came. I finally managed too find someone and they couldn't answer my question. I loaded up my flooring but I needed to order/find a special piece. I was told that I had to order online and I couldn't order from the store. Seems odd but ok, I try to find it by the sku number that I was given and it said no sku found. Well I eventually found it. Now the store told me about 28 days for it to ship online said 5-10. I got to checkout and shipping a single piece of molding to my house is $185(keep in mind the actual product cost $27.99) ship to the store is $177. Now I understand why they didn't want to ordeer it at the store. This place is such a joke. I will be returning the flooring that I purchased. read more

Floor & Decor - Home Decor Near Me - Shelby Township, Michigan

Lets start with before you buy flooring from this company make sure they have all of the products you need for the job. I went to the Utica location and bought $1800+ worth of flooring. Carefully asking all the proper question; do you have quarter round to match? Do you have stair nose to match? Are these items in stock? If not in stock can they be ordered? Only to go back and they have nothing to match the flooring!!‍‍‍‍ My contractor has already put the flooring down so I can't return it. Not to mention one of the boxes of flooring didn't match. I will never use this company for anything EVER again. I'm really upset because I have no trim around the base of my walls and I have no stair nose to blend my basement stairs with my kitchen floor and I'm out of $1800 during a pandemic. Thank you Floor and Decor for making my anxiety worse during these trying times. read more

Floor & Decor - Triple check your order - Home Decor Near Me - Shelby Township, Michigan

I am a tile contractor and frequently use floor and decor because they are geared just as much for the installer as they are the homeowner. If your in there find DANA , she is super helpful, and goes above and beyond to help you however she can, she's the BEST! read more

My husband and I went into the Sterling Heights store because we are renovating our bathroom. We were helped by Brian and had the best experience. He walked through every step of the process for us and made sure we had everything we needed. Highly recommend! read more

We had a really great shopping experience thanks to your employee name Dino. Dino guided us from zip- zen with our 2 projects ( a complete bath room remodel & replacing the flooring in our hallways & kitchen). Dino was very professional & knowledgeable in helping us pick out the correct products needed to install wood flooring & tile in which we purchased at floor & decor. We look forward to shopping again in the near future at Floor & Decor , Thanks to your Employee Dino! read more

In December a week before Christmas 2020 I purchased a bamboo flooring . The flooring was installed by a company by the name of complete hardwood flooring LLC. A complete installation of the first level of my home costing me a total of $9,000. My housekeeper noticed my floor was bowing and separating after (3)weeks of being installed. After contacting Floor & Decor I was informed to contact their Customer Care person Ms. Amanda as this matter couldn't be handle from the store level. I hired an outside inspector to evaluate the floor for a neutral inspection. I contacted the Floor & Decor Customer Care department again asking them to send someone out to reinspect the flooring and they didn't send anyone to review my flooring and complaint but instead made a determination that it was moisture damage with sight unseen. The Independent flooring specialist used a moisture meter and based upon their moisture tools determined there was no moisture in the product he checked several places in various rooms. I talked to Amanda Cochran their Customer Care Representative via email she ruled moisture damage and has not returned any of my emails and has since stop answering them and continues to send my phone calls to voicemail I've left messages and has gotten no call back. I've sent pictures of the damage and the installation of the floor. I've gotten no cooperation from anyone from this store and since then I've had the floor replaced. Why should I have to make this a legal matter when all I asked is for someone to work with me to resolve this matter. This flooring is still under 90/Day Warranty even 6Month Warranty at time of this writing. There was no problem taking my money. I'd like resolution before this has to go further so my review of this company is a BLATANT HANDS DOWN AND LACK OF FOLL THROUGH SINCERELY DISTURBED Deshaun Willingham yes I am angry and disappointed. read more

The store is awesome they have everything you need. The customer service is exceptional. The salesperson, Matt helped us pick out everything we needed. He was so patient and kind since we had no idea what we needed. I would definitely recommend shopping here for your flooring needs. read more

If you are remodeling your floors or doing any tile work, you have to go here! The displays are awesome and up to date vs. other stores I went to and the displays were 8-10 years old. Everything you need for a remodeling project is here. Bobby was exceptionally knowledgeable and helpful. He guided me to the product I needed, answered all my questions and even loaded it into my car for me. read more