Stay away from King Ranch Ag & Turf John Deere local dealership - their service department does not care about their customers. I bought a new John Deere E130 riding lawn mower last year at Lowes and took it to them for problems with surging issues, which it had from the beginning. It has only 54 hours on it so I was advised to let them look at it under warranty. When I dropped it off, I suggested it might be an automatic choke problem (also confirmed by my lawn mover repair guy who suggested they fix under warranty). After a week and a half, I had to call them because I had not heard about the status. The person in the service department said the carburetor needed to be overhauled and they said it would be about $350. I said no way - its a new tractor mower practically. So when I went to pick it up, they charged me $73.36 for labor and misc(?). When I took it back to my really honest mower repair guy Tim. He looked at it and confirmed the automatic choke was sticking and just needed oil to loosen up. He said he wasn't even going to charge me.
So, after finding out the real problem and upset about the misdiagnosis,
I called King Ranch AG & Turf and asked to speak with the store manager. Instead, they sent my call to the Service Manager who refused to acknowledge that their diagnosis was wrong and refused to refund the service charges. Not only did they misdiagnose the problem, they charged me for it. I don't know if they knew the problem was minor and could easily be fixed and were going to charge me for a carb overhaul they didn't intend on doing, or they don't know what they are doing. My guess is they didn't even look at it and guessed at the problem. Either way, I shouldn't be charged for their mistake. If you have any warranty problems with your John Deere, don't take it to them! I don't know which is worse: charging customers to look at problems covered under warranty or their service manager, a woman who clearly doesn't care about John Deere customers or the reputation of that John Deere dealership. read more