I just want to let you know you have lost customer for life, including all my friends and family…read morealso. What's sad is my father, who passed away, swore by buying cars from you. Sadly I was quite sheltered by my father for long time, and I didn't learn about a lot that I'm learning now in adulthood, and there you guys are to take advantage of someone like me...
Your agent Mica, in Reseda CA is awful, and dishonest in my opinion...I've had to learn more on my own about car in 2 months, things that should have been told to me. I've had to call Tesla, and sit on hold for hours, and go to service center, let alone trying to self teach, cause she had to nothing offer about things I needed to know about using vehicle. Also, I know you guys lied and sold me car with huge crack in windshield that was found by tinter, and massive curb rash I had to fix on two wheels...Not to mention, all the technical, and app stuff Mica failed to mention at all, and how to setup and of it, which is required...On top of that giving me a loan with a subprime loan company in Westlake Financial and not being honest about how bad their reputation is, is trash. I already canceled your scam gap, and refinanced loan for under 6% gap for half the price.
I will never buy another car from you, and now I can't trade into Tesla cause of negative equity right now being what it is. Your liars in my opinion, and Mica is a good one in my opinion, at lying il give you that. I didn't know questions to ask until after owing and driving car, and she knew it and took advantage. I'm also now, cause of Mica ignoring me, and my complaints about her, filing complaint with state AG as well as BBB. You've lost all my respect. Your managers at Reseda also are covering for Mica, and ignoring issue in my opinion, cause clearly dishonesty is your policy. Dale the area manager won't even respond, you all run away at the slightest criticism. You've lost my entire family and friends as customers for life...
I also now have to wrap car for $3k as there r so many severe paint chips Mica and you guys purposely in my opinion, were not honest about, and if u had any integrity u would pay to wrap car with my trusted guy....Cause I would trust nobody u work with...But u won't cause u have no integrity, I mean u lied and deceived me right to my face to make sale in my opinion...I feel truly deceived and taken advantage of...
Josh Saylor