This is a bad faith dealer, stay away. The guys talks well, but is a nasty lieing PoS sales guy. Purchased a 2016 GTI for 9,500. Check engine light came up 10 min after I signed the contract and picked up the vehicle. This company offerred no recourse. Stalled after about 50 miles of driving. Ended up spending $4000 to get it home, a week later mechanic found additional seals and leaks that had damaged the engine. Another 4K to replace cylinder heads. They had reset check engine light and masked several major problems by steam cleaning and covering it up and sold what is essentially a junk to me as a running and working vehicle. read more

I'm going to be 100% honest in my review. When you buy a used car -- especially a German car -- you should expect some expenses, and maintenance is not cheap on these vehicles. We bought a 10+ year old Audi from this place, and we did have to change the spark plugs a couple of months later, but the car has been running great. The support from Shawn throughout the registration and title process was unwavering. It took a few months to get the registration and title, which is expected when you buy a car that was previously registered in another state. So far, we've had a very good, respectful relationship as buyer and seller, and Auto Union has provided some of the best customer service we've experienced. read more

I bought my car from these guys and It's been a great experience from beginning to end. Shawn has been extremely helpful! He's a very kind man and has helped me since I bought it 4 months ago. Since it's my first time driving I've had a couple of mishaps and Shawn has directed me in the right direction. Very thankful for him and the experience. I highly recommend going to them. read more

Auto Union - Used Car Dealers Near Me - Reseda, California

2ND UPDATE: I finally have my car in for repair and here's what the mechanic at Olive Auto Center in Burbank told me: the exhaust manifold/cat absolutely needs replacing, plus there are several other issues, but suffice it to say, fixing all of them would cost me OVER $6000. I am only getting the cat done at this time, which is over $3500 by itself, which I have no choice but to get done. I will work on the other issues as I am able to, but I gotta say that I didn't realize how screwed I got on this deal, and I will never buy another used car from a hole in the wall dealer, without getting it checked first. read more

He sold me a lemon ! DO NOT BUY FROM HERE. I bought an Audi a4 from him in Oct . The car has had multiple issues . It is leaking oil , had to replace spark plugs needed a new battery . He took it to his mechanic to allegedly fix it and charged me 500 dollars but the car is still leaking oil and has fumes. Now the owner has blocked my phone number and is ignoring my emails . DO NOT BUY YOUR CAR HERE !!!!!! read more

Shawn was fantastic to work with-- not just while I was buying the car, but even afterwards! Said if I wanted or needed any upgrades or work done after the fact, that he could get me a good price from his wholesale guy... He made good on that promise, and couldn't be happier with my sweet, new (to me, anyway) ride. I mean, where do you find a 27 year old car with 55K miles on it?! Total find!!! AND I feel like I got a friend out of it. I give Shawn ALL the stars! read more

Auto Union - Used Car Dealers Near Me - Reseda, California

Bought a car, check engine light came on two days later‼car also had an oil leak and have been told by three mechanics it will need thousands in repairs and is Very apparent that the Smog was illegally passed. Have reported to the BBB and DMV. If you get scammed by this place , do the same. Don't buy here. Update: almost two months later, no title or tags for the car so I couldn't sell if I wanted to, haven't been able to drive the car since I don't have thousands to repair. Paid these guys cash unfortunately. read more

Shawn was a pleasure to work with. I bought a car from him as an out of state buyer, and it was painless. Before purchasing, I called Shawn to see if I could have a mechanic inspect it before I committed to buying it. Not only was Shawn OK with this, he even dropped the car off for me at the mechanic of my choice. After the inspection we agreed on a deposit amount to hold the car for me. I flew in on a weekday, got to his lot by 11:30 and was on the road home by 12. Most of that time was us just chatting about cars, the buying process took maybe 5 minutes. Thanks again! read more

Where do i start: this guys are on point. I refer over 10 of my buddies to them and all have been super happy. Quick to answer and help you and guid you to best option for your money. read more

Auto Union - Tnx u again - Used Car Dealers Near Me - Reseda, California

Great communication - made the process simple and was accommodating. Worked seamlessly with our credit union and was very responsive.

DO NOT buy a car from this guy Shawn. He is a shady car salesmen!!! He talked up a good game and after we bought a used car from him, it started leaking oil and coolant 2 days later. I took it to my mechanic and he told me there were towels stuffed around the engine to absorb the leaks. He sent me pictures of the oily towels stashed underneath the engine. My mechanic told me in the 35 years of experience he has never seen anything like this!!! After I called Shawn to ask him about the leaks and the towels, he told me maybe it was MY mechanic who put them there. Can you believe the nerve of this asshole?! He also recommended me 'his cheap mechanic'. Shawn had also passed the smog ILLEGALLY on the car. When I took the car for a smog check it didn't pass. He probably ran a different car for the smog check. Shawn is a SHADY, LYING, SLEEZY car salesman. DO NOT by a car from him unless you want a piece of junk you have to spend hundreds of dollars to fix right after. I am reporting him to the Better Business Bureau too and I hope he knows KARMA is a bitch! Asshole! read more

See all

Took a friend to buy Mercedes SL and she couldn't be happier with her purchase! She absolutely loves the car!

Great dealership the owner helped us with repair of a car that we bought from auto union a year ago he did not have to but he did and we appreciate it very much we recommend this business too every one who needs a good car read more

Auto Union is the fairest place to get a vehicle, I'm 52 years old and have owned 17 cars throughout my lifetime make it 18 including the car I purchased from Auto Union. Sean was great and not only did I purchase a vehicle at a great and fair price but also generated a Friendship with Sean the Owner. Thanks Sean and will forever get my business. read more

I recently bought my car from them Shawn was very helpful Very kind and friendly Answered all my questions Not pushy like other people at dealerships Test drove my car They work with u They got a variety of vehicles Drove out with my beautiful car I HIGHLY RECOMMEND THEM! read more

Auto Union - Happy with my vehicle Thank u Shawn for helping me out! - Used Car Dealers Near Me - Reseda, California

The worst customer service I have ever experience, I tried to see a vehicle from them, and they told me that they only work with appointments!, to funny their post said nothing like that!, it says that they were open until 5 everyday!, anyhow, I wouldn't recommend to work with dealership like this under any circumstance!!! Watch out shade business read more

I bought my second car from these guys, Shawn is a very honest and easy to work guy. Not too pushy like most other dealerships. I got a really good price on my car i got a 2011 mercedes e350 and financing was pretty easy with a good rate. Yes, I definitely recommend these guys if you are in the area and looking to buy a car. read more

My daughter is going away to college and we needed a reliable car. We are extremely happy with the purchase of our Honda my daughter loves her car and I believe she is safe driving it. Thank you Auto union for a good deal and a good car. read more

Auto Union - Car we purchased - Used Car Dealers Near Me - Reseda, California

I was pleased with the service and the transparency. Shawn shared the history of the car available on CARFAX and offered me a great deal on this car. He is beyond fair even in this crazy car market. I have already referred him to my friends and I am happy that I was able to find a used car dealer that is honest and trustworthy! read more

Auto Union - Used Car Dealers Near Me - Reseda, California

I just moved to California from Nyc and needed to buy a car. I came across Shawn in CarFax. We took a car for a road test and went over all the specifics of it, price was great and he was very knowledgeable. amazing experience and great personalized service. he even set up the registration for me. I'll def be coming back to him! thank you, Shawn! read more

Shawn was very open and honest about the car he was selling me. I knew the issues it had because of what Shawn had disclosed and even tho there was another minor issue, Shawn took care of it and even helped me out with a rental. I know the reviews say he only sells lemon cars, and admittedly I was worried after I bought my car (2011 VW GTI) but any problems that arose or any questions I had, Shawn was very helpful in setting it straight or making it right! A lot of these reviews say he sold them lemon cars which I can't attest to, all I can say is that Shawn was very professional and responsive to any of my questions. My experience with Auto Union was great! read more

Shawn is the man, I was looking for car for my wife. Something reliable and safe he guide me to safest car on the road. Thank you for all you help read more

Auto Union - Used Car Dealers Near Me - Reseda, California

I'd been looking for a 2003 Jaguar XJR with a supercharged engine for some time and finally saw one on CarFax. The price was more than reasonable and the history was clean. Contacted Shawn at Auto Union and the transaction couldn't have been easier. Shawn was very knowledgable about the model of Jag I was purchasing, suggesting some mechanical add-ons that would boost the horsepower. Even better, he provided vehicle registration paperwork and a tag that would cover the car until Feb. 2025! I would definitely recommend Shawn and Auto Union to anyone who is looking for a quality ride and a hassle-free buying experience! read more

I purchased a car from Shawn about 2 weeks ago. It had a small oil leak, but then again the car is a 2008. I had my mechanic do a full check apart from the oil leak and I have an excellent car that will last for years. Turns out the oil leak is a common problem in the series. Other than that I have enjoyed it. Drove it to Arizona and back with no problems. Thanks Shawn. Looking forward to doing business with you again. read more

Auto Union - Used Car Dealers Near Me - Reseda, California

Before you buy any used car , do your homework regardless of where you're shopping some of these used cars ads are dishonest and you end up buying a lemon, for example this guy is advertising for a nice Jaguar X-Type with low miles, no accidents when in fact , it has odometer roll back for 40k miles and an accident all reported on Carfax report. Do your homework don't get sucked in sweet talk, if you don't have automotive experience drag someone who knows with you to help you make an educated choice. read more

We recently purchased a 2005 Mercedes Benz E500 with Shawn and the experience was by far, one of the greatest when it comes to the used car arena. The car is a real beauty, so far, so good. Pricing was competitive and we felt Shawn to be genuine in his dealings. We would definitely go back to him if we ever need to. read more

I had a good experience shopping for a car with Shawn. He was attentive and knowledgeable.

DO NOT BUY A CAR FROM SHAWN!!!!! He is shady and sells cars that have problems. I wish I would have seen these reviews before I bought the car. I got a 2010 Voltswagon cc sport r line for $6500 including registration. The check engine light went on immediately, then the car started stalling n having a bad smell of gas. It's going to be $1800 to fix what's wrong w it. Wish I would have had a mechanic check it out before, I made a huge mistake. Shawn started ignoring my texts when I asked if he sold me a lemon. Save yourself and do not buy a car from Shawn. read more

Dishonest owner, make sure take the mechanic with you. Or make sure check underneath the car after test drive with engine running. He sells car with hidden problems. read more

tl;dr I've had the car that I bought here for a while now, and I am very happy with it. Given my experience, I would recommend going here. The owner is a nice guy. He was very understanding about me first taking the car to a mechanic (which you should always do!) and there were no issues with the car. Also, the payment and registration all went smoothly. The only note I'll make is that he is a busy man (which is understandable) so take that into account. His timing is often not ideal and he will (again understandably) get a little annoyed if the process is taking long. read more

I worked with Shawn via Facebook messenger to setup an appointment to view a car. We settled on a price and before I was able to get there he messaged me and said the price had changed by $900 because he had "decided" the car is worth that. He says they work by appointment only so I gave him my phone number and he never called. I was a ready to go buyer with cash in hand. His website also has no inventory listed on it which made me concerned. Avoid at all costs. read more

Hand down the best dealership in the valley!! They got a great amount of amazing vehicles. Well recommended went in it was fast in simple and knows what there talking about ! Thank you! read more

My experience with Shawn over the phone buying a car from his dealership was phenomenal. He was courteous, knowledgeable and extremely helpful going through the whole process over the phone. I especially appreciate it that he was there for loading the vehicle to be shipped, video the whole process to make sure everything is righ. Job well done. I do appreciate you. Will buy from you again. read more

Rude Rude Rude!!! Inquired about a car. Received a sarcastic response with the insinuation that I was "Nitpicking" at a car for a discount. Not the case. I was told to get in line with my complaint/review. read more

I attempted to contact the shop through Carfax and phone calls because I was interested in two vehicles I saw listed on CARFAX. The owner never got back to me. I finally called a third time and the owner answered and was immediately rude. I told him I was interested in viewing the cars and I was in the area if he was available and he began to scold me like a child and say he wasn't in the office, had no idea what cars I was talking about and that I should know his appointment only policy. Because apparently I'm supposed to be a mind reader because this dude can't be bothered to actually run his business professionally. He told me he wasn't in the office but he'd be there later. I waited until that time with my husband and baby in 100+ degree weather and he never came so we scoped out the lot the business was run out of. It's basically a chop shop. We decided to just leave and look at the yelp reviews and THANK GOD we did because we were ready to drop the cash that day. I'm glad I went with my gut instinct and I'm sorry to anybody this rude ass guy has screwed over read more

After days of continuous search for the perfect car I came across Shawn's website. He had a car in stock that just felt like the one! I contacted Shawn and scheduled a date to test drive the car. He worked with my schedule and was very good at communicating. He explained the history of the car and handed me the Carfax with no hesitation. He was friendly and very prompt. Overall it was a great experience and I couldn't be happier with my purchase! read more

Shawn and "Auto Union" deserve a 0 star rating. Via txt before seeing the car, he didn't reply to my questions about the car until I asked 3x. Upon arriving - there is no signage to "auto union" at all ... it's Reseda hood trash to be honest. Oh - can't forget ... he didn't wear a mask the entire time we met at the lot... that's right - no mask during a pandemic therefore no concern about the safety of others. very "trump like" of him (ew.) Shawn wasn't able to answer my questions about the car... he literally knew nothing about it when I asked him basic questions like if the odometer had ever been replaced or rolled back (this was for a used car) and was on the phone the entire time taking another call. He wasn't attending to the customer (me) at all and didn't do a walk through or give me info about the car other than "you can look it up on carfax". When he told me that the price was firm and no room to bring it down if I paid in cash , I told him the price was still steep for me and I'd think about it. I asked to drive test the car.... he said no. that's right - he didn't like me test drive the car and proceeded to tell me he was busy (aren't we all?! lol) and that he had to go take care of the next customer. Oh - forgot to mention - his CL listing was incorrect. The car was listed in "excellent" condition with no exterior or interior damage... except there was and he failed to point that out or bring the price down for the deceptive listing and damage to the car. The car was listed 3k over market value, by the way, according to KBB , True Car and Edmonds. I read these yelp reviews before driving to reseda and saw that he already had a poor rating... regardless I gave Shawn a chance but man - what a waste of time and energy with this rude douche. One positive review mentions Shaw is "friendly" and "knowledgeable" ... lol - he is not. Talking on the phone while a customer is viewing a car, and telling the customer they cant test drive the car all while NOT WEARING A MASK is not friendly. Do i need to mention again he knew NOTHING about the car aside from the mileage. what a joke. epitome of a valley used car salesman - do yourself a favour and avoid at all costs. seriously read more

Shawn is knowledgeable and appears very friendly and customer oriented. I had no issues with his integrity. No secret that it's a one man, one office dealership with used cars...all primarily coming from larger dealers trade-ins and auctions. No beautiful facility. He primarily advertises on Facebook and Craigslist. Listen, you have to be realistic and realize/expect that you are going to see used cars that someone else was likely tired of. That's why they traded them in. They won't be perfect. The one I bought wasn't perfect, but Shawn never represented it to be anything other than it was. The little things that I would expect him to handle had been taken care of....fluids and tires were up and the interior was clean. The Subaru Forester we bought runs well for being a higher mileage vehicle. It may have issues soon, but so will most 167000 mile cars. Go in with the right expectations and if the price fits and the car is what you are looking for, go take a look. Shawn treated us well. read more

BEWARE! He sales LEMONS and does not disclose important information about the vehicles that he sales. Before purchasing a vehicle from him. The dealer told me that there wasn't anything wrong with the car. A couple days later my check engine light came on, I went to get a diagnostics that very day and the mechanic told me that the catalytic converter needed to be replaced and that it would cost $2,000 to get it fixed. I payed 5,5000 for the vehicle. I texted him immediately notifying him that my catalytic converter needed to be repaired. It took days to finally get a hold of him. Once I finally got a hold of him and told him that I was texting him and calling him and that he wasn't responding, he said that he doesn't receive text, which was weird because I have a text thread of him responding quickly with the same exact number that I called him from. While talking to him on the phone he pretended like he was going to fix the situation and after we got off the phone he blocked my Phone number. Before purchasing the vehicle he ran the diagnostics and told me that there wasn't any major mechanical issues with the car. I don't ever want anyone to experience what I am currently experiencing . I trusted this dealer to be professional and have integrity and sadly he took advantage of me. I used the last savings to purchase a vehicle from him. This has impacted my finances greatly! If anyone else has experienced this too please leave a comment!!!! read more