I've been to a lot of dealerships, but this one is truly different. From the moment you walk in,…read moreyou feel the warm welcome--from the sales team to the service department. I had heard a lot of good things about this dealership, so I decided to come in for an oil change. In the end, I left with another car, new tires, and a transmission oil change as well! Thank you for the great service--your team is amazing.

Yesterday I called regarding my brother-in-law's vehicle, which was brought in for a check engine…read morelight and three transmission-related codes. I simply wanted clarification on what diagnostics were performed before agreeing to a $6,000-$7,000+ transmission replacement. The repair order showed that they pulled codes and performed a visual inspection, noting leaking trans axle seals and a dented transmission pan. Based on that, they provided three options: replace the trans axle (with no guarantee it would fix the issue), install a used transmission, or install a new transmission. When I spoke to the advisor David K, I asked if the vehicle was test driven, I was told yes. However, the mileage in and out reflected only a 2-mile difference. When I asked how far they typically drive during diagnostics, my question was ignored. I also asked whether the transmission fluid was checked. Initially, I was told it's a CVT and there was no way to check it. After I mentioned that many CVTs do have procedures for fluid level/condition checks, I was then told the technician did check the fluid and that it was fine. Later, the manager stated it's a closed system and fluid cannot be checked unless a service is performed. The information was inconsistent throughout the conversation. As someone who has worked as a service advisor in both dealership and independent shop environments, I have never seen a transmission replacement recommended solely on pulled codes and a visual inspection without further diagnostic testing, especially without a thorough test drive or fluid analysis. Low or contaminated transmission fluid -- particularly with known leaks present -- can trigger multiple transmission codes and should be ruled out before recommending full replacement. When I asked for clarification, I was repeatedly interrupted. The manager told me "congratulations" when I explained my background in the industry and questioned what the point of my call was. I was also told to take the vehicle elsewhere because other dealerships charge more per labor hour than them so Good Luck. Asking questions before authorizing a major repair should not be met with dismissiveness or rudeness. Customers deserve transparency, consistency, and respect! Especially when facing a multi-thousand-dollar repair decision. After this call, I contacted another Toyota dealership and two transmission specialists. All stated that a proper diagnostic would include a test drive and fluid inspection/analysis, even on a CVT. I am extremely disappointed in both the diagnostic approach and the way this situation was handled. I would strongly recommend seeking a second opinion!!

I can't say enough positive things about my experience with Nexus Auto Group and Arthur. I have…read morebeen working with Arthur for over a decade and he always delivers. This was my 3rd vehicle leased with him and he really went above and beyond to make it happen. I got a 2026 rav 4 limited edition and I could not be happier, especially since this car is so hard to find. It was so nice not having to go around to different dealerships and talking to sales associates or having a bunch of people call you, hound you for some other model etc. Arthur made the process so easy and seamless. I called up Arthur and asked him to find the car and within the week the car was delivered. Easy peasy. Again, can't say enough positive things about my experience. Thank you so so much!!! Till the next one Arthur jan

I never knew getting a new car can be this seamless! My friend recommended Artur and I'm so glad…read moreshe did. Artur answered my many questions and was able to get me the exact car I wanted at a great price. Will definitely use them in the future.

I recently purchased my BMW X5 from here and it was a five star experience. I dealt with Hamlet and…read morehe took very good care of me. He wasn't your typical car sales man... In fact I never once got a "sales man" vibe from him. I was a little hesitant going to a small car lot but I was immediately put at ease when dealing with him. He really seemed to have my best interest at heart and I felt comfortable through the whole process. Which is usually the exact opposite way I feel When dealing with big dealerships. The transaction went so smoothly and I couldn't have asked for a more positive experience. He even followed up with me recently to be sure I was satisfied. 5 stars all the way! I would highly recommend this place and would do business again in a heartbeat when searching for my next car.

I bought my pre owned car from here! The best purchase of my life! Got the Infiniti G37 and the…read moreowner helped me out on Sunday, a day they are normally not open!! I recommend everyone to get a car from this small dealership, I drove out 110 miles just to check the car out, ended up giving me 20$ for gas in the car and I'm just so satisfied with my purchase. I got the warranty with the car for 3 years, Sam made the best deal for me that I couldn't resist! Forever grateful for this dealership nothing but joy!! They are wonderful people trying to just hook people up! Thank you so much for working with me and taking the time out of your day to meet with me and let me test drive it! Only 70k miles!!!

The entire process was smooth as silk. I worked with Sam who helped me get a great lease for a…read more2026 VW Atlas SE. Zero money down! Just license, fees, and first month's payment DAS (due at signing). I started the process on Sunday afternoon when they were closed and went to the dealership on the following Saturday to pick up the car. This was the most stress free car buying experience of all time for me. Once I told Sam about the make, model, and trim I wanted with no add-ons, he went to work getting me the best quote. There was a dealer that quoted $13 more than the first dealer and Sam tried to get the dealer to come down in price to match the first offer. He didn't so we went with the first dealer to lock in a low monthly payment plus tax. None of that "cap cost reduction" nonsense you see in the car dealer ads that fool you into thinking you got a deal. You are just prepaying the lease and lowering your monthly payments. The deal that Sam got me was low selling price for the car, standard residual (set by the bank), lease rebate, zero upsell. In fact, I just dealt with Sam 100% of the time. I got the contract emailed to me to sign. Sam met me at the dealership to sign a couple of DMV forms. I wrote the check to the dealership, then Sam drove the car out to the pick up area. ZERO CONTACT WITH ANYONE AT THE VW DEALERSHIP! No games at the finance desk, no wasted time going back and forth, honest selling price of car, and standard money rate with the lease. Sam basically shielded me from all the high pressure sales tactic and made sure I got the best deal. Do yourself a favor and hire a professional like Sam to battle the dealership. This was truly and EZ experience and there was no fee or bill from Sam.

How do I love this group? Let me count the ways!…read more DEDICATION & GUIDANCE: I worked with Gary who worked really hard to find the vehicle I wanted and helped we figure out what was within my budget. He searched high! He searched low, and although we didn't get the vehicle in the color that I wanted, we found the vehicle I wanted! COMMUNICATION: Garry was outstanding at taking all of my calls and text messages and always replying to me even when he was busy with other customers he would always let me know he would get back to me and he did! Tips to the buyer or leaser: I strongly recommend women using this Auto Group broker. They are exceptional at understanding the needs and having multiple conversations until you are able to figure out which vehicle you want versus what you actually need. As this was my first time leasing a brand new car Garry helped to organize the structure of how to go about getting the vehicle. I think the only thing I would've liked that did not happen is that he would've been able to actually go down with me to get the car at the dealership in Culver City. Typically how it works is you do everything online! Garry does all the heavy lifting and negotiating and getting it down to a price that is within your budget or finding you a vehicle or having you wait until the time is right. Please feel free to send questions if you have any I would be happy to answer them about EZ Auto Group and especially Gary. He is an exceptional young man with extreme patience, and a wonderful sense of humor. You will not be sorry working with them!

Victor and his wife were so kind and made the whole process so easy. It is an obvious family run…read morebusiness and they make you feel very taken care of. I just sold a car there and was out of there with a check in 30 minutes. Much better than Carmax wait times. Thank you so much!

Good service- nice pipeline to deal with. Best deals around…read more I do recommend this place

Orchestrated by Gabriel Sold by Jessie…read moreSealed by Victor Best combo I could have asked for. Thank you for making it a funtastic experience.

I've had multiple disappointing experiences at this Ford service center, starting with the…read moreunprofessional receptionists and continuing with nearly everyone else I've interacted with. The entire operation feels disorganized, rude, and completely unhelpful. During my most recent visit, multiple service employees actually yelled at me and my mom to move my car instead of offering any guidance about where to go or what to do. As a woman, the tone and treatment felt especially disrespectful and uncomfortable. Overall, the staff come across as apathetic and irritated that customers are even there. Basic courtesy and customer service seem nonexistent. I would absolutely not recommend coming here for service. Save yourself the frustration and go somewhere that treats people with respect, understanding and appreciation for your business.

I recommend Century West BMW, mostly because of Sal Sharikandi's customer service skills. Sal is…read moretheir Sales Director -- he is professional, personable, patient and understanding. He recently worked with us during our purchase of an X7 -- it was a great experience, as we felt that he genuinely cared and wanted to make the transaction as smooth as possible. In addition, Luis Lopez, their Product Specialist, proved to be a wealth of information when it came to teaching us how everything works in our new car / what all these buttons do!! Both have a friendly, can-do attitude, and were a pleasure to work with. Thank you, Sal and Luis!

Title: Classic bait-and-switch. Wasted hours of my time. I…read moream incredibly disappointed with my experience at Century West BMW, specifically with Rivers. We communicated for two and a half weeks leading up to my visit. I was entirely transparent with him, sharing exact numbers from other dealers and brokers. Rivers called me yesterday guaranteeing he could completely beat the deal. Because of his absolute reassurance that everything was finalized, I made the hour-and-a-half drive from my office to the dealership. We ran my credit, did the paperwork, and everything checked out perfectly. Then, at the very last second, the dynamic completely changed. They jacked the price up by an extra $300 a month. Their excuses were completely baseless. First, they claimed a discrepancy regarding the annual mileage and changing it from 10k to 15k...despite the fact that Rivers knew from day one that I live in the Inland Empire and commute to LA multiple times a week. Second, they tried to blame the corporate location where the car would be registered. We are in LA.....the location of the business was never a mystery. I walked in thinking I had found a salesman for life and someone I could genuinely trust. Instead, I left completely frustrated, with hours of my time utterly wasted. If you value transparency and honesty, look elsewhere and Definitely Stay away from Rivers.

patient, honest and very courteous.. very helpful and inform me all and what I needed.read more

JAY!!!!! Wow what a wonderful human being and just an all over great guy from start to end. Iive…read morebeen dealing with some serious depression since my car accident but JAY's customer service and patients with me really cheered me up. JAY and STELLAR AUTO will be the only place I will be buying a car and recommending family/friends to see him when interested in purchasing a vehicle. The processes was so smooth. A couple hiccups along the way but that was on my end but JAY had it all resolved and always seemed to know the answer making the car buying purchase so fun and professional. Also want to give a little shoutout to VLAD. He was very polite as well. Thank you JAY and stellar auto for making me a long life customer

Beautiful automobiles at reasonable prices. Empower goes over the cars inside and out to make sure…read morethey are in top condition Have been taking my classic Volvo ES to them to keep it running, and last time I went to pick it up noticed they had a Honda Hybrid for sale. Body and paint in great condition interior looks like new, and engine in near perfect condition, low mileage. I had been thinking about finding a used hybrid, and there it was! Been driving around the valley, runs like a top, goes fast on the freeway, great sound system. So fun to drive. They're located on the corner of Chandler and Hollywood Way, check with them first if you're looking for a good used car.

My daughter has been searching high and low for her dream car, a 2016 Honda Accord Coupe. We had…read morebeen looking for a few months and we were running into dealerships that were taking several thousand dollars in unnecessary fees and for cars that were not in great condition. My daughter finally found Empower Group through Carfax. They had great reviews and although we don't live nearby, we felt that it would be worth the drive. We met with Jose and from the start, he made us feel comfortable. He didn't use any high pressure sales tactics and didn't play and games. He was direct and was very detailed in explaining the whole process. He broke the transaction down very simply so my daughter could understand and even went like by line to show us all the costs associated with the vehicle purchase. There were no extra fees like the other dealerships which kept the car affordable for my daughter. He saw a small crack on the inside of the front windshield and said it would be replaced the next day. I was expecting that he would try and sell it as is but he has it repaired and even emailed a picture of the completed repair. From start to finish, we were extremely pleased with the process and decided to purchase the car. We would definitely come back in the future and would recommend them to friends and family.

Outstanding service! Yohan was professional, patient, and made the entire process smooth and…read morestress-free. Highly recommend! Working with Yohan was an amazing experience! He was professional, patient, and incredibly helpful throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable every step of the way. Thanks to his dedication and support, everything went smoothly and stress-free. I truly appreciate his honesty and great communication. I highly recommend Yohan to anyone looking for a trustworthy and knowledgeable broker. Thank you for all your help!

SMG Auto Brokers were the best. No more wondering if you got the best deal. No more sitting in the…read moreshowroom for the "manager". The car was delivered to me. All very easy and dignified. Yohan was absolutely patient with the changing preferences. 10/10.