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    Kimpton Gray Hotel

    4.3 (223 reviews)
    Open Open 24 hours

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    Outside signage.
    Jada C.

    Wow! That's all I can say! But, I'm going to find the words to say more, because this hotel and its great staff deserve it! I booked this hotel a while ago for my husband's surprise birthday vacation. It was a total of 6 of us, I love IHG! This one is definitely 1 of the top locations that I've visited in the past 15 to 20 years. I'm talking conveniently easy to locate, and very kind staff. Everyone, from the door person to registration staff, to the cleaning staff was so courteous all the time! They speak when they see you. They hold doors, and they answer questions! Our first great experience was with Shay and Andrew. We arrived a little early, a little too early to check in, and was told that they sold out the previous evening, and there would be a wait to check in. These 2 individuals were very helpful with allowing us to store our luggage and provided great recommendations for things to do while we await our room. Their enthusiasm and personality were top-tier. And to be honest, they looked great! They were the perfect representation of what I want to see when visiting a business. This dynamic duo spoke very well, provided great professional, genuine, kind service. These guys are gems! Management, make sure these two get anything they want and everything they deserve to keep them representing IHG. I've written so much about the staff, I forgot to mention the décor during my stay! The décor was amazing! It was like, Wakanda meets feminism! You'll see the pictures w this review. The décor, and furniture were beautiful, and it smelled great in there. The rooms... chef's kiss! I've never used chef's kiss to describe a hotel. Lol I'm talking about huge ceilings, beautiful/ comfortable bedding, spacious bathrooms, beautiful bathroom shower wallpaper, quality toiletries in the bathroom, clean towels/ sheets, everything that you expect. Upon checkout, the young lady at registration (Balika) was very helpful. She inquired about my stay as well as welcomed us to come back anytime! I appreciated that gesture. I was so excited that I had to speak to a manager and would you believe she's just as nice as everyone else. I spoke to Rika! IHG, you did your big one with these individuals! I highly recommend this jewel of a hotel for 5 Star lodging !!

    Directory
    Emina S.

    Very friendly doorwoman and staff at the front desk. Had a nice little conversation with them about Bill Kimpton (RIP king)! Huge, bright, and clean hotel. Lots of meeting rooms, a ballroom and fitness room, and areas to hang out around the lobby, including a cute cart filled with kids toys/crayons/board games. We stayed in a spacious King bed room -- the restroom was so pretty. I love Kimpton hotels because they all always have cool tile work and wallpaper throughout. Love the location too as we were in the middle of a lot of cultural institutions and restaurants. Stopped at their bar for a drink and some oysters. I appreciate how many seafood options they have. Huge cocktail/liquor menu along with a couple of uncommon beers. We got 12 oysters (Pink Moon), a Leffe beer, and some kind of gin cocktail. Reallly tasty stuff. Very sweet of them to split them up into a platter of 6 each for us. Only complaint is that they should put way less mignonette and cocktail sauce in their respective cups as it's a big waste of both (although I'm sure there are oddballs adding heaping spoonfuls to mask any oyster flavor...) I was also a huge fan of their current art installation by Thomas Rogati -- cyberpunk style + all of the pieces are for sale with prices listed! Specific Things To Note: *Vol. 39 (upscale cocktail bar w/seafood forward menu) + Boleo (rooftop restaurant and lounge) *Spa services are available *they offer a Curated Concierge service for anything you can think of (dining/culture/history/things to do/touristy itinerary, etc) Curated partnerships and programming available.

    Amber R.

    Visited Kimpton Gray in August for two nights with my son. From the moment we arrived to the moment we left, the service was incredible. We were immediately greeted by Nick when we arrived and he made check in a breeze. The welcome water bottles and print out on local restaurants / key facts are a nice touch. He took the time to explain the amenities - social hour, morning coffee, etc. - and was so welcoming and friendly. The rooms are quite large and the beds are so comfortable! Location can't be beat - a quick walk to Millennium Park or the Riverwalk and the train station is just a block away. I loved that I was able to text with any questions I had like check out time or if I could leave my bags at the desk. Look forward to visiting again in the future!

    Malisa R.

    Great location in the heart of downtown Chicago. We can walk everywhere! We opted for the room rate that includes valet parking with in/out privileges especially since parking in Chicago is so expensive. We selected the Kimpton based on our previous experience on how dog friendly they are. This hotel is dog friendly but only having your dog stay in your room. Since it's October most patios are closed so we had a hard time finding dog friendly restaurants too. Assuming that the Kimpton was dog friendly we were unable to take him to any restaurants within the hotel. Such a miss for us. Since we had to stay in our room we asked for a dog bed and bowls. This is complimentary for your stay. I called the front desk and it took over 1 hour. I had to go down and get them myself and the front desk told me they forgot.

    Nancy M.

    The room was very nice - spacious, clean, and comfortable. The shower hits the amazing level! Service in person while checking in was friendly. Service when calling ahead of my trip (the front desk, not the 800 number) was painful. Room service upon arrival was complicated. The button on the phone that should have been direct dial just resulted in a fast busy signal. When I called the front desk they said they'd transfer me but disconnected me. And there are no menus in the room. Ugh. So I opted to just walk downstairs and get takeout. Waited a good long while to be acknowledged and while waiting another hotel customer came looking for her room service order that was never delivered. So they fell well short of a five star experience but honestly they've got the makings of it - just needs some leadership and operational attention.

    Bathroom area (Premium Room, 1 King Bed (Deep Soaking Tub))
    Omar B.

    I booked this hotel for my girlfriend's birthday as she loves Chicago. While I could have booked another hotel with a city view, something drew me to this hotel. I think it was because I booked a Kimpton hotel in New Orleans during a road trip where we brought her dog since they're pet friendly. The hotels have this boutique and intimidate feeling to them. If this is what they're truly marketing themselves at, forgive me as I'm not a hotel connoisseur. I booked the hotel about a month in advance using the American Express travel portal. This particular one was included in The Hotel Collection and also had a deal for a free night included in the price. My card allows me a late check in, complimentary upgrade (if available), and a late check out (if available). I'll get to these points in a bit. I messaged the hotel in the Amex travel portal to ask if they had anything to make our stay special for my girlfriend's birthday, to which they said they noted in our stay. Our flight was set to arrive around 9:45pm local time, but ended up being 2 hours late. We arrived at the hotel and I ask the gentleman if there would be any issues with checking in this late, to which he said no since I had noted a late check-in. He gave me 2 pages that gave us information on the restaurant/bar/lounge they have on site, as well as benefits from booking through the Amex travel portal. We were on our way to our room in less than 10 minutes! I had originally booked the Premium Room with a Walk-in Shower (King Bed), but we ended up getting upgraded to the Premium Room with a Deep Soaking Tub (King Bed) on the 6th floor, nice! Once inside, we found a plate of dessert bites with a note. The room was very nice, clean and spacious! Room service came every day, which was a delight since we'd go out exploring every day and come back to a refreshed room. The location is very close to public transportation and to local attractions, which was a plus. Overall, we enjoyed our stay. As far as the special request for a birthday occasion, I can't say if we got something complimentary since it wasn't explicitly mentioned (upgrade was requested if possible, but also came as a perk via my card), since I recall reading reviews where they got champagne and chocolates for an anniversary. A couple things to note: The front desk is on the 2nd floor, there will be a sign at the main entrance stating that. You can either walk up the stairs where the sign is or take the elevator. They have a fitness room that seemed quite empty (which is good for those that prefer it like myself) and a spa room where you can book in advance (at least 24 hours, we couldn't get one last minute, but they did try to accommodate us with a booking at a nearby partner location). Both are at the far end of the 2nd floor. Behind the front desk is a seating area with great artwork and plenty of seating. They also have coffee and tea there every morning starting at 6am (or 7am, can't quite remember).

    Natasha D.

    We booked the Kimpton Gray through Delta Vacations. It's a little fancier of a hotel than we would have likely paid for if it wasn't part of a deal. We stayed for two nights and had a rental car. Valet cost $80+ a day which is pretty steep, but the only other option they provided for self-park wasn't much cheaper. Although it was cold (and actually snowing) we were still able to get around most places by foot, once we'd had the car parked for the night... and the umbrella they provided in the room came in really handy. Retrieving the car was pretty easy and relatively quick. The room itself was comfortable with a large wardrobe where you could both hang items and put things away in small drawers. As other reviewers have noted, the layout was more form than function. It was really hard to stay warm while in the standup shower because it wasn't fully enclosed and the water pressure was low; and water tended to get all over the floor. We had a king bed which was firm but comfortable with a few different pillow options. Only one of the nightstands had drawers and it would have been nice if both did. I appreciated the blackout curtains but the space above the curtains still let quite a bit of light come through. There's a Starbucks at the bottom of the building so while we didn't NEED coffee it seemed strange that you had to request a coffee maker and it wasn't automatically provided. It was not easy to cast onto the TV from a mobile device or plug in a Fire stick so we ended up watching our streaming services on an iPad. Also nice that they provided bathrobes but they were a bit worn and stiff. On the plus side, housekeeping did a great job and all of the staff with whom we interacted were very welcoming and professional. Overall, we had a nice stay here, but a few small details that keep it from being a five star for me.

    Sean W.

    Perfect location, comfy room and free happy hour! What more do you need? Large room with huge windows, ample light. Huge bathroom. Staff very friendly and accommodating. Unfortunately they no longer have free bike rentals. Free happy hour nightly 5-6pm. Restaurant breakfast was excellent!

    Marissa A.

    The hotel is located in a prime location good center spot to walk to the shops, theater and a lot of restaurants. The bed was very comfy with black light curtains. The ac was very good too. The only thing some of the furniture was scuff and there was a few stains in the bathroom. The staff was good but when we checked in the girl didn't really explain the amenities and charges she gave us a paper with information and we were on our way.

    A wonderful bathroom
    Warren D.

    Date of stay: February 2 - 3, 2024 Room #: 805 I was looking for a decent hotel in walking distance of the United Center for the Madonna concert, but when that didn't pan out I extended my search further and found this little gem! The Gray is a wonderful hotel that I would recommend to anyone staying in Chicago. The proximity to Stare Street shopping and the subway were big selling points, too. The entire visit was wonderful, from the welcoming valet staff to the Front Desk folks at check out. Check in was painless with Josh getting us to a room quickly and painlessly. Front Desk staff in the morning handled check out efficiently and arranged for our luggage to be held while we did some local shopping. The room was wonderful: quiet, spacious, and with great toiletries. While overall a bit narrow, the space was appointed very well. The bath products were exceptional and featured the largest to go bottles of soap and lotion I've ever seen in any hotel I have visited. Bonus points for the soft close toilet lid, how is that not standard everywhere!? Honestly, you can't go wrong with Kimpton Gray.

    King
    Sage O.

    What a great experience, and one night staycation in the city me, and my boyfriend had at this hotel. I was pleased that it is associated with IHG rewards. We didn't go for any of the upgrades because we were on a budget but it felt like we got the best for our money. We got 2 free waters during check-in along with a voucher for a beer, wine, or Prosecco & 10% of dinner at their rooftop restaurant. The front desk agent was very welcoming and helped us figure out what there was to do around the city since the place we had planned to go was closed. Side note- I think it's cool that this hotel is pet friendly! The front desk person was saying that the most exotic pet they've hosted is ducks. I was very pleased with the room itself and it was exactly what I expected. We didn't upgrade for more space in the King room which was fine for one night- I would suggest upgrading if you're staying for more than 2 nights. Since we only stayed one night, I can't comment on the housekeeping. The shower handle was a nice placement so you don't have to walk in and be surprised by the water. However the water was a little finicky- super hot or cold- had to play around to get it just right. I loved that there was liquid soap and not bar (just a personal preference). My only other complaint was that the TV wasn't a smart TV and didn't have an option to chrome cast- luckily we just spent our time off our screens and went up to the bat to use our drink vouchers. I really enjoyed the text feature. Instead of using the hotel phone I just texted about questions for breakfast and requesting a coffee machine. My boyfriend was happy that it was a Keurig. The equipment in the gym was nice and there were 4 treadmills, 4 peloton bikes, a free weight section w dumbells and a bench, 4 yoga mats (+ yoga block & medicine ball) some machines like chest press, leg press & ellipticals. I was pleased with my experience and had a great workout! We tried to eat at the Fillmore for brunch and went down at 1pm. We were told the kitchen was closing early and I wish they wouldn't told me that the night before when I asked about breakfast and we wouldn't planned accordingly. This would've make me take off a star but I didn't since they just suggested we walk around the corner to their sister restaurant in the Hyatt Centric "Bandol" which was the same vibe, more space, and maybe even better food, so I was pleased.

    Jeff M.

    I kinda went in blind. I had some points that were gonna expire so I was like "meh" and picked a hotel with decent reviews. But I also had IHG status, so that got me an upgrade to a suite, so when I walked into the room, I was like "oh dang..." (in a good way). I mean, there were two TVs. That probably shows that I'm easily impressed... Service was pleasant. Location was convenient. I have no complaints. Oh wait, one complaint. The water temperature in the shower took a long time to figure out. It switched between scalding hot and freezing cold for a good ten minutes, because the thing was so finicky.

    Philip W.

    I had an amazing stay at the Kimpton Grey Hotel. From the time I checked in which was in a mid-afternoon to even check out. Vesna checked me in and was very friendly and even explained the amenities that the hotel has along with pointing out the gym. The only thing that I did not like was when I was ironing my shirt there was residue on the iron which burnt my shirt. When I called down to the front desk and waited for about 44 minutes for an iron. Walked my iron downstairs to the front desk and Sandy got a person to bring me another iron and steamer. Good thing I packed extra shirts. The gym was always clean and the peppermint-smelling towels were amazing. Upon checking out Shea did an amazing job and asked me about my whole stay. He even set us up with a place to hold my luggage since my flight was later in the day. All in all the stay was very pleasant and the staff was amazing.

    Free iced coffee!

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    Review Highlights - Kimpton Gray Hotel

    The music at Boleo wasn't so fine to my ears, so the staff let me sit in the anteroom to sip at my leisure.

    Mentioned in 17 reviews

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    We are beyond grateful for Kim Weinberg of LivenUp Events! From the very beginning, Kim was the…read moreultimate professional, so patient, kind, and supportive, even when I, as the bride, was feeling overwhelmed. She has this incredible ability to stay calm, cool, and collected no matter what comes her way, always finding solutions effortlessly and proactively preventing issues before they even arise. Her industry knowledge is unparalleled, and her planning experience truly shines through in every detail. From her amazing vendor connections to her creative, thoughtful ideas, Kim went above and beyond to make our wedding not just beautiful, but absolutely seamless. She kept us organized, on track, and stress-free throughout the entire process. But what really sets Kim apart is her heart. She genuinely cares about her couples, listens with empathy, and makes you feel supported every step of the way. We couldn't have asked for a better wedding planner. She is a true gem, and we feel so lucky to have had her by our side. Kim Weinberg didn't just plan our wedding; she made our dream day a reality, and we will be forever grateful.

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    I only wish I had hired Sonya earlier; my husband and I would have enjoyed our wedding prep and…read moremaybe even our wedding day a lot more. Who knew that was even possible? Sonya was kind, understanding, helped me find vendors, created my wedding timeline, ran errands, and so much more. Everything was so easy from the beginning. It starts with an initial consultation and she lays out all the details of her services. She was direct and genuinely does all that she can so the bride and groom can enjoy their day. She is also incredibly creative, energetic, and will go out of her way for you. I don't know what we would have done without her!

    Kimpton Gray Hotel - venues - Updated May 2026

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