Lovely lovely hotel!! I would definitely recommend anyone here. First off Laura was such a sweetheart when she checked us in a couple weeks ago. Great banter, very welcoming & she showed love. Since my friend booked the room, I don't really know what we were originally staying in other than a room with a king bed. Our lovely Laura upgraded our room & wow!!!! Very spacious, loved the indoor window balcony area the most. I even fell asleep there . I will say being on the train side though was not that great. The brand of hand wash soap & shampoo/conditioner was also very great quality. The rest of the hotel staff were also very attentive, helpful, & good vibes. Perfect location as well. I will definitely be returning & telling everyone about this place!! read more

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I recently chose this hotel for a work trip! The location is the best... just a block away from the riverwalk, the theaters, restaurants, bars and shopping. It was a short walk to my office and to the dinner we had with consultants. The lobby is beautifully decorated, colorful and cozy. I had room 509, which had a great view of the front entrance/street, train and river. One of my favorite parts of the room was the big cushioned windowsill with pillows, overlooking it all. It was almost big enough to be another bed and I loved lounging there at night. I liked the spaciousness of the room with a high ceiling. The bed was comfy and the room came with a fridge, a large closet, and good bath products. I loved everything about this hotel and I plan to bring my husband back. I'm only removing one star because early in the morning, housekeeping staff knock loudly on every door and yell "HOUSEKEEPING!!" to see if people have checked out yet, hours before checkout time and waking up the whole floor. I was given a later checkout of 12. A man pounded on my door at 10:30, and I explained that I was leaving at 12. He came back and pounded again at 11:40. The main reason I wanted a later checkout was to get some rest, which didn't happen. I don't know why they can't just communicate with the front desk and service the rooms where guests have already checked out. read more

L7 Chicago by Lotte - View from 509! - Hotels Near Me - Chicago, Illinois

As a tea drinker I really appreciate that each room had a water kettle and with a Nespresso machine. Great friendly helpful service from the staff. Korean Breakfast at Perilla restaurant is super tasty. read more

L7 Chicago by Lotte - Korean breakfast at Perilla restaurant in the hotel. - Hotels Near Me - Chicago, Illinois

BEWARE. Housekeeping staff stole a jewelry pouch from my room. Staff was unresponsive for days when I called and filed a claim online. I had to call multiple times to finally speak to their housekeeping manager who was empathetic but offered nothing in retribution. Plenty of other hotels to stay in the Chicagoland area. Highly recommend avoiding at all costs if you want to keep your personal belongings! read more

This is probably the best hotel I've ever stayed at, in the U.S. When checking in, the hotel front desk was so nice and kind, answering our questions about the room and whatnot. It felt like talking to a friend. Once we got to our room, I loved how clean it was, the clothes steamer that was provided, and the tall ceilings. The tv was pretty modern (I was able to use chrome cast to watch my stuff), and the bed was super comfy. The thing that stood out to me most is the filtered cold water from the sink. That is easily one of the best features I've ever seen at a hotel. Also the windows with the cushioned bench were super cool if you just wanted to look outside and enjoy the views. Location wise, it's like a 2 min walk from the loop so you can basically access any part of the city super easily. I like art and felt this hotel captured that so well. There was art everywhere I looked. In my room, the lobby, and even the elevator waiting bench. Also, the attached restaurant (Perilla) is easily the best attached restaurant I've ever eaten at connected to a hotel where I was staying. The food was excellent. All in all, I will definitely look back fondly on the time I spent here. read more

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Great location! Perfect area to walk to many restaurants and bars, Chicago Theatre, shopping, etc. The staff at the front desk were super warm and welcoming when we arrived, and were so kind and attentive throughout our stay. For starters, I love the low lighting immediately upon entering. They have moody wall art around the space that really set the tone. There's also a few soft seating areas to lounge. Oh, and free lattes, coffee, tea & hot chocolate! Our room was spacious, and I really loved the tall ceilings. They really make a difference and give the space a *fancy* feel. There were two main things I didn't love: our door didn't have a security latch, just a regular lock, and our room had a connecting door to the next room, which was a bit unsettling since we had no idea who was on the other side. Other than that, the room was great, and I slept wonderfully. *The valet (through third party company) is very slow. Don't wait until the last minute to call/text for your car. Do it way ahead of time* read more

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L7 Chicago by Lotte is in a prime location just South of the river, close walking distance to the Magnificent Mile, First Lady, and Cloud Gate. Our room was clean, spacious, and had a great river view. The reading nook was an unexpected treat. Great value and would definitely stay here again! read more

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Back again because I loved it last year! L7 is located to restaurants, shopping, the theater district and the riverwalk. We have events at The Chicago Theater and CIBC Theater this weekend. The hotel staff is very friendly and they keep in communication with you throughout your stay. The rooms are a decent size and clean, the bed comfortable. I love the amenities in the room like a yoga mat and weights, robes, premium shampoo & lotions, hydrating face mask, umbrella, fridge and safe. Although there is a coffeemaker in the room, the best part of this hotel for me is the amazing cappuccino machine in the lobby. I'm always making a cappuccino to bring to my room or to enjoy in the lobby, especially at Christmas time by the Christmas tree. It's such a nice touch for the hotel guests not to have to pay for a specialty coffee. I highly recommend L7 by Lotte. read more

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Was in town for an event at the Mart and ended up staying here due to the event's preferred hotel being sold out. It ended up being a great choice! I loved the vibes of the hotel overall, but also "the details" that made this place exceptional. From water bottle refill stations to complimentary face masks, I felt like this place was expecting me! There was nothing I needed more after a long day of business travel than a hydrating face mask and a comfy bed to dream away in. Wish I had more than one night in this property and would certainly stay there again! read more

L7 Chicago by Lotte - Water refill station - thanks for helping to reduce single use plastic bottles! - Hotels Near Me - Chicago, Illinois

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A great hotel. We really enjoyed are stay. This hotel is one of the smaller ones, do they don't have as many accommodations as some of the larger ones nearby, but we actually appreciate less people and quieter environment. The hotel does share a lobby with an Asian steakhouse. The rooms are roomy and decorated lovely. The BEST feature are the window seats. I spent so much time sitting in one, just watching the city at night. They have a gym on site, but also include light workout equipment in the room. The hotel is located in a central location within walking distance to the train and a lot of dtown sites of interest. For the most part the staff was helpful. The only slightly negative thing I can say about this place is that one of the checking ladies was a little dismissive. We had arrive a little early and requested early check in. We ended up having to wait 20 mins after checking time of 3 to make it to are room. We would have waited longer, if hadn't gone up to ask about the room. That also seemed to be a theme that day with many other people checking in. But, I do realize early check in isn't a guarantee, but there were about 10 other families also waiting or told to come back in an hr or so. read more

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My dad and I stayed here and was VERY impressed!!! We were welcomed right away from Antonio! He was so kind and wonderful! Hanni checked us in and out and was so cheerful. Our room was LOVELY!!! Definitely recommend this hotel as it's right in the middle of everything!!! Felt very safe and taken care of!! read more

Very beautiful and well organized Hotel Alex is the manager and very helpful. I went there on my 40th anniversary. I had champagne and roses waiting in the room. I got upgraded to a very nice room and the location right on the river right downtown in the middle of everything probably one of the best located hotels in Chicago. It is one of the highest rated so are you gonna go to Chicago check this place out? It's a new player but very well received. read more

Title: Disturbing security lapse -- staff response disappointing We stayed at this hotel at the end of July. Although we had reservations, our room wasn't ready at check-in; we were told we'd be notified when it was, but weren't -- we had to return to the desk 45 minutes later and then the room was ready. More seriously, on our second day after a day of touring we returned to our room to rest. While we were in bed a man opened our door and walked in using a key. We immediately dressed and went to the front desk. The man was there explaining what had happened; he apologized, but the situation itself was terrifying. The manager came out and insisted we had never checked in to the room, despite the fact we were clearly on our second day -- no one could explain how that happened. This was a frightening and unacceptable security lapse that could have ended badly. The incident should have been handled with far more empathy, clarity and urgency by management. I cannot recommend this hotel until they resolve serious access control issues and improve how they communicate and respond to guest safety concerns. read more

We absolutely loved our stay at L7 Chicago by Lotte! The room had two queen beds, very comfortable, pillows were okay. The plugs in our rooms were not working, so our phones were on low battery most of the trip. The location is very central, close to the metro and the river rock. Things we didn't expect, but were Included in the room: yoga mat, air purifier, mini fridge! We would return in a heartbeat! read more

L7 Chicago by Lotte - Views from our room - Hotels Near Me - Chicago, Illinois

Room 2/5 - For a 4.5 star hotel, it felt like i was staying in a 3 star. There is no tub and a lack of space to sit down in room. Staff 0/5 - Very rude and inattentive. I called the front desk 2 times to request a razor and shaving cream for my room and each time the lady at the front desk said they will send it up to the room but they never did. Eventually, I HAD TO WALK DOWN TO THE FRONT DESK AND DIRECTLY ASK FOR THEM THERE. Location 3/5 - Location was convinent to get to the Magnificent Mike and Millennium Park, but room was not sound proof enough was next to loud train tracks Overall 1/5 - This was definitely not a 4.5 star experience... read more

What a charming hotel with fabulous window seats in the room overlooking Chicago! The staff is friendly and very welcoming! The lobby has a lovely fireplace along with complimentary coffee and hot chocolate! We will definitely stay at L7 for future visits to Chicago! read more

Paid for a "River view" room to get barely a glimpse of the river. Front desk staff argued that this is definitely a room with a view of the river. read more

L7 Chicago by Lotte - Hotels Near Me - Chicago, Illinois

Security is important to me. Your front desk person lifted my door key envelope to show me my room number and in turn showed it to everyone behind me. Luckily it was just my colleagues who don't care which room I'm staying in. Most hotels are discreet when sharing this information, I suggest addition training. The additional security risks were not only can anyone access your elevator but they can access any floor, in a busy city, this is unheard of. Lastly, the doors into the room only have the deadbolt instead of the second safety feature of a safety latch. This is a huge risk to guest safety as the deadbolts can be quickly bypassed from outside the room. I will share I could hear street noise and the L all night through the windows up on the 11th floor. The rest of the hotel was lovely, the room was clean and the beds were nice. The bathroom needed additional lighting but was up to date. read more

According to my boys, our stay in this hotel was the best part of our Chicago trip and I couldnt agree more! It has the best location, just a short walk away to anywhere we wanted to go. The architecture river cruise, millennium park, restaurants are just minutes away too. We got the best room with the best view. We booked a king suite with the river view. It was very spacious. We all love the window nooks (our room had three!!!) where we can lay down and enjoy the view. There's no other hotel to stay at for our next Chicago adventure, for sure. read more

L7 Chicago by Lotte - Hotels Near Me - Chicago, Illinois

Great location in downtown Chicago. Plenty in walking distance. Theaters, restaurants, shopping. Even for a freezing cold day I went out and sight seeing. Spacious, cute, cozy comfortable rooms. Nice spot w/yoga mat for stretching. Complimentary coffee and wonderful receptionist and staff. read more

L7 Chicago by Lotte - Hotels Near Me - Chicago, Illinois

Came here for my trip to Chicago, and made my reservations through Cap One for Kimptom Monaco, however L7 purchased the hotel and we're making the switch that day! Upon entering the hotel D greeted me and welcomed me in. The desk staff were so great. Dealing with new systems and a lobby of guests, checkin was a breeze. I was early for checkin and not sure if a room would be ready so I asked for a river view room, as I didn't mind waiting for one to come available. I was told rooms weren't yet ready but they could accommodate and it would be ready in an hour! I decided to leave my bags and off I went to explore the city! Returning a few hours later, Antonio and desk staff (whose names I didn't get :/ ) greeted me and told me my room was ready to go! Antonio whisked me away to my room and brought my luggage in. The room was stunning! The view was even more spectacular! As a mostly suburban girl, I rarely ever stay downtown, and I'm glad I did! There was a sitting area in the bay window, which I spent a lot of my time in, gazing out at the city lights while catching up on some zzz's and movies! Super walkable to absolutely everything from food, to sites, clubs, and trains. I throughly enjoyed my stay here. They are still doing some construction on the downstairs lobby for the restaurant, but they have another lobby on 3rd floor for coffee, pastries etc. Excited to come back and visit again, and would definitely stay here again!! read more

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The location is super convenient to everything in downtown. Rooms were clean. Drinkable filtered tap water is a nice touch! I would stay here again! read more

Great convenient location and great professional staff. Very clean and maintained. My workers and investors and partners utilize this home away from home. read more

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Stayed here while visiting Chicago to see Oasis and could not be happier with our choice. We were on the 11th floor with an amazing view of the river. The bed was very comfortable, the a/c was great and the shower pressure was better than home (rare in a hotel). They also have a 24 hour latte/espresso/tea bar and afternoon snacks. The location was perfect, right next to the river and easy walking distance to so many things. The staff was amazing as well - so nice! We will definitely stay here when we visit Chicago again. read more

The location is great, rooms are clean, quiet, and not the usual boring room. Nespresso machines in room, local coffee in the lobby. Best part? The employees are fantastic. Best service and positive attitudes at any hotel I have stayed in, and I travel frequently. read more

Can't say enough good things about our stay at L7! It's perfectly located downtown and everything we had planned was within walking distance. We took advantage of the valet parking and walked everywhere! You will be very close to the House of Blues, a few blocks from The Bean and also close to the River architecture tours. Our room was very nice, beds were comfortable and the breakfast amenities quite good too. Staff was very nice and the price is right ( just over $600 for two nights). You are also pretty close to an L station if you wanted to explore further out in the city. I plan to stay here again next time I'm in Chicago! read more

Everything was amazing from the time that I called to inquire about the hotel to the check-in process! Drew was the best! The entire staff was amazing and this hotel had everything that I needed for my stay from personal socks, hydrating, face mask, personal workout weights, and a yoga mat! Let's not forget the coffee robes and safe! I would definitely stay here again read more

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We are in town celebrating our anniversary and they gave us an amazing surprise! Our room was superb and we enjoyed the entire stay! read more

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Loved this hotel! Just got back from staying here for a few days. Location is great, right on the riverfront and just a few minute walk to everything you could need. The bean, shopping, etc. The staff was amazing and the manager was so nice every time we passed by him he was always checking how we were and how when could help. Room was great, beds were comfortable, great river view with window seats. Nespresso in the room along with a JBL speaker which was awesome. They also give you Korean face masks in the bathroom and socks on your bed! Great touches. There is a coffee machine downstairs along with water free to use. The coffee is decent. Gym is okay, a few treadmills, a bike, dumbbells and a cable machine. Overall it was an awesome hotel and I will be back! read more

L7 Chicago is a hidden gem. Starting with service, excellent. Ebony and Thomas at the front desk, were superb. Abby, Devin and Leslie at the adjoining restaurant, Perillia Steak House, excellent, superb, top shelf. Devin makes a proper Manhattan. read more

I wasn't expecting a room facing a wall nor was I expecting to hear drilling on the walls outside our window. I should have changed the room from the beginning. I would have paid for the upgrade. Asking me move after the drilling outside the room window was more annoying. Why even put someone in those rooms? We only used the restaurant once. Their timing is off. People were getting their food that came way after us. We spent our money elsewhere. read more

I recently had a five night work trip to Chicago and posted up at this hotel for the duration. The entire experience was fantastic! I chose the hotel for two reasons: (1) I'd recently stayed at an L7 in Seoul and had a great time, and (2) My family and I used to stay at the Kimpton Hotel Monaco (prior owner) frequently while in Chicago. Check in was an absolute pleasure! The awesome dude behind the desk (dang, forgot to get his name, but give him a raise!) was an absolute gent and went above and beyond to secure me a room with a wonderful view from the window seat, and helped me extend my stay when I decided to stay longer. I ate many meals at the Perilla Steakhouse (got some room delivery as well), and it was all delicious. Location was superb, room amenities were terrific, and I can see they are trying to bring in some of the nice touches that make the Korean outposts of L7 Lotte properties so welcoming. I can't wait to have a chance to return!! read more

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Rooms okay. Nothing fancy. Friendly staff at front desk. Room service non-existent and no mini bar either. Attempted to order to the room via Uber Eats but they won't let the driver deliver to your door. So all in all terrible service when in-room. read more

Beautiful hotel, perfect location, gracious staff-cannot recommend highly enough. Spotlessly clean, thoughtful amenities. All of the staff were so kind and helpful, but Antonio and Vincent went above and beyond every day of our visit. I will stay there every time I visit Chicago! read more

It was our first time in Chicago and we did so much research on a great location with good pricing but yet luxurious. L7 did not disappoint! I mean the amount of attentiveness from the staff is amazing. And the environment is very mid century modern but cozy!! We didn't request a room with a view but I was able look at one and it was beautiful. Also, the best part is that it's at the heart of downtown. Its walking distance from the river! Be aware to park your car in the hotel parking lot is about 70$. It was worth it to us but it's not for everyone. read more

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We had such an exceptional stay at L7! The room and decor of the hotel was amazing. The staff were so attentive and gave us great recommendations. Antonio was our absolute favorite and made us feel right at home. Location is just perfect. We walked everywhere and really made the best of not having a car! Can't wait to go back!!! read more

Enjoyed a recent stay at L7 Lotte. I had a very early arrival into town around 6am, and the front desk person that checked me in said they had to charge a $125 early check-in fee. However, since I did arrive very early and it was right after new year's, the front desk was able to offer a free upgrade to a suite which was great. The suite I stayed in was on a lower floor with a street view. Not the greatest view, but I did enjoy having a lot more space during my stay. Room was clean and had a mini fridge, coffee maker, and an electric kettle. The bathroom also had robes, a blow dryer, and other basic personal care amenities. My only gripe about the room I stayed in was that the air in there was dry. Will have to travel with a portable humidifier next time during the winter season. read more

This hotel is great! The view out of my room faced the skyline with riverwalk views. Location is perfect, many touristy spots in walking distance. I do want to say that there are multiple food places nearby but they mostly close early, like 9 or 10pm. There are a couple places that stay open a little later, such as the Emerald loop across the street. Tip: ask the front desk for any restaurant coupons. I saw in some customer photos that the shower has a door, my shower did not, it was a curtain. The room is spacious and clean, I loved the bench by the window. We asked for a microwave and someone brought it right up, soaps such as shampoo, conditioner, and hand soap are provided which I loved. The staff definitely sets this place apart from the rest of the chain hotels. The staff here are super nice and knowledgeable and ask you if you have any questions or need help with anything. For example, the doormen will greet you with a smile and ask you if you have questions as you leave the hotel. It's so easy to do but nobody does it at other hotels, so i really appreciated that! They offer suggestions, directions, and tips on where to walk or what to look for as you navigate through the city. The front desk will smile and say hello, house keeping asked if we wanted service, and overall everyone here works really hard to make sure your stay is memorable and lovely. I felt like the staff was sincerely caring and thoughtful. If I go back to Chicago I will definitely stay at L7 again! read more

I continue to return to this boutique Hotel after having forsaken the four seasons and the Ritz because of several issues, first cost, and return of value, location, staff and views. Always book a room with a Chicago Riverview, ideally get a suit, but the return will be of greater value than some of the more expensive properties in the city, under new management and ownership with total rehab of the public spaces, the restaurant, the rooms, the staff is extraordinary and I will continue to keep on coming back! read more

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As former guests of the Kimptom Monaco, we were accustomed to exceptional quality and excited to try the new L7 Chicago by Lotte for our weekend getaway. The guests rooms are newly remodeled, spacious with tall ceilings and beautiful attention to details. The bay window padded seating was so inviting for a cup of tea and my book, plus a view of the river. The front desk staff were friendly and accomodating to our needs; check-in was a breeze. It looks like the lobby renovations are close to finish and, from our peek-in, will be gorgeous. Can't wait to come back for the unveiling! read more