Without question this hotel is in my top 3 hotel experiences of all time ! Waldorf Astoria Chicago represents Hilton's top tier brand perfectly. They provided me with personalized service, high level of attention to detail, and recommendable customer service. I truly felt like a VIP from the moment I checked in until the time of my departure. As is typical of the Waldorf Astoria brand I received communication from the concierge service a few days prior to my check in. Once I arrived I was told that I had received an upgrade! While checking in I engaged in small talk with the staff. The staff was listening intently to what I was saying because I received a hand written note referencing what we discussed along with a pack of macaroons later that evening! The grounds of the property are beautiful. Every space looks clean and I did not find anything out of place . In addition to the hotel looking great, it also smells amazing ! There is a restaurant on site as well as a nice speak easy. The hotel also has a gym and spa on site. While the gym is not massive, or stocked with a ton of weights, it will get the job done! You may have to get a little creative if you are a weightlifter. The room...... BEAUTIFUL, STUNNING, PERFECTION--are the words that come to mind. The upgrade I received was for a king corner suite. The room had a massive bathroom with a separate soaking tub and shower and dual vanity, a half bath, a living room area, a desk area, a bedroom area, and a patio view from the 22nd floor! There was also ample storage area throughout the room. As is typical of the brand, they did provide turn down service - it's always a nice touch! Another perk of staying at the hotel is the location. This hotel is close to a number of places to shop and dine. If you don't feel like walking the house car can drop you off and pick you up within a mile or so of the hotel . If you have an opportunity to stay at this Waldorf Astoria, please take advance of the opportunity. I can't imagine anyone being disappointed with the stay! read more

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Starting from check in , not great. And just a bad way to start off our special weekend! Our room was beautiful, our bed was very comfortable. But, service definitely lacks here. Some things went well, but so much more easily could have. Shame. Room service delivery and housekeeping were great. Would not recommend staying here. We definitely won't stay there again. read more

Just came off another 3-night stay at this hotel and we had a lovely time. We booked two rooms through Amex FHR and both were upgraded to suites, which was a nice surprise (perks of a Sunday through Wednesday stay I guess). The rooms were very clean and well appointed. We loved the balconies as well. Food was great at Brass Tacks and also via room service. Room service was nice enough to accommodate my off the menu request of celery juice each morning, which was much appreciated. Service in the hotel was excellent. We used the house car once which was really convenient. Location is great. Prices are high ($10 room service delivery fee + 20% automatic tip is absolutely ridiculous) but weekdays room rates are a bit more reasonable than weekends. We'll likely return the next time we're in the Chicago area if we can lock in decent rates again. read more

Honestly the most stunning hotel I have ever stayed at. In such a great part of Chicago- the Gold Coast, close to so many excellent shops, restaurants and bars. From service to cleanliness to quality it is all top notch. Not a price point I could afford in my normal life but worth the splurge if possible read more

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Overall the staff is incredibly nice and welcoming. The property is certainly nice but not to the level of the Waldorf Astoria in Vegas so that was a small let down. I got the egg white frittata breakfast room service which I will say was delicious. The prices for food is a bit absurd how er and it why I'm knocking a star off. $33 for the egg white frittata before tax, tip, and delivery and service fee which led to a total of about $53.... Lucky since I'm gold me and a guest get $25 wash in food and beverage credits but still that prices is crazy. Also will say the fireplace was a nice feature read more

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We had a lovely stay at the beautiful downtown Waldorf Astoria. Sheryl at the concierge desk was welcoming and so very helpful. Staff couldn't have been more kind and professional. Our room was amazing. My second favorite hotel I've experienced. Outstanding hotel. read more

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I went to the Waldorf Astoria to the Vueve Cliquot garden experience and was in love! The hotels curb appeal and service on the walk up was impeccable. We were unable to sit outside due to the Canada wildfire air conditions but had an amazing time! The service was great and the vibes were very cute. Unlimited pours of Cliquot and charcuterie will always lure me in! I'd love to visit again and actually stay at the hotel for the full experience. read more

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This is a luxury hotel located in the center of the city. It's close to everything. The room was fantastic. It had a massive space. The bed was very comfortable. The toiletries were luxurious. The service was excellent. The staff were professional. read more

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It was a great experience overall. I stayed at so many Waldorf's across the world map. This is a cosy one but it needed upgrade/renovation when we stayed here. The staff were standard pleasant. The room was dated for sure, but it was quiet and clean and that I care about the most. read more

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We loved our stay here at the Waldorf! Excellent location and walking distance to a lot of spots! Everyone was so kind, friendly, helpful and attentive! We celebrated an anniversary and they left us chocolate covered strawberries and a card in our room which was so thoughtful and lovely. The lobby is gorgeous and always smells nice! Great signature scent! The room was lovely and had a fireplace and patio. I loved that the bathtub had a window to see outside too. 10/10 would recommend staying here! read more

Waldorf Astoria Chicago - Hotels Near Me - Chicago, Illinois

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Great massage experience, staff is very attentive, love the relaxation room. You get to pick your scent for the massage oil, love it. read more

Waldorf Astoria Chicago - Rest area after massage - Hotels Near Me - Chicago, Illinois

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Yes, I felt a bit like Kevin in Home Alone and I may have jumped on the bed in the bathrobe. Truly a wonderful hotel and top notch staff. We were there celebrating my birthday and Hubs worked with the staff to pull of a surprise gift card to the Spa that was waiting when we got back from dinner (along with a bottle of champagne on ice). For a December visit the fireplace was essential and oh, so cozy. The one bedroom suite had the perfect amount of room, particularly the room wet bar (alcohol must be paid for). I ordered a pot of coffee for room service delivery and it arrived promptly with very polite staff. The bathroom and that soaking tub. The Spa. Where I swear every single person told me Happy Birthday. A fantastic massage, hot tub, and a relaxing room that was, well...so so relaxing. The hotel also has a car available that will take you where you want to go within a mile radius (just call Concierge). Oh and Concierge also gave us a fantastic lunch recommendation while we were out shopping. Hubs and I wished we had planned for another night we were enjoying it so much. We are already planning an anniversary trip. read more

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This hotel is top 3 that we have ever stayed at. The staff was friendly and always seem willing and ready to answer questions. We celebrated our anniversary and they treated us right with chocolate covered strawberries . The room was perfect. They place towels with slippers next to the bed. Everything was placed with intent. The detail is amazing. read more

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The hotel was good. I would say that the service of the hotel was better than the condition of the hotel. The hotel had some stained marble and wobbly cabinet handles. Discoloration on the seating. Grout cracking and the usual wear and tear. The bedding was in good condition. The air conditioning worked and was very responsive. You do hear echoing from the air vents so you can hear when water is on through the vents. The doors are not sound proof so if there are rowdy kids, you can still hear them in the hallway. The service is the winner and savior of the place. The staff is very attentive and responsive and texting them was a great asset for information and asking for something while I am outside. I enjoyed that part of my stay. I liked the Aesop toiletries and the location of the hotel as it was easy to do touristy things if you can walk 20 minutes or go to the more local places - also 20 minutes walking. I was a bit disappointed that they didn't have a WA clock like Cabo or Cancun or Costa Rica. I was hoping to add a picture to my collection. read more

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Another fantastic stay at the Waldorf! The staff is always friendly, the food is excellent, and the rooms are spotless. This is definitely my go-to hotel. read more

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Truly had a memorable stay at the Waldorf Astoria in Chicago! Prime location with lots of shopping around the area. Service was amazing and they were very attentive to housekeeping, organizing my cords with velcro and countertops. They also offer complimentary rides within 1 mile for their guests. Unfortunately their heated pool was under maintenance during our stay so we were unable to experience it.10/10 would come back! read more

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Waldorf Astoria Chicago is arguably the best Waldorf property I've ever stayed at and their customer service, room amenities, and overall experience are truly deserving of a 5-star rating. * THE ROOM * I booked this stay on points so I could attend an event in June. They didn't have separate bath and showers in the standard room so right after booking I called the front desk and they already upgraded me to a junior suite with a fireplace. Now the fireplace probably wasn't necessary in the middle of summer but I'm sure it looked gorgeous. Prior to check-in, I asked if it was possible to get a room with a terrace instead. They were gracious enough to provide a one bedroom suite with fireplace and terrace, one of the highest room upgrades I have ever received in my 4 years of being a diamond member. I arrived on a redeye and my room was already available with the two adorable Waldorf-branded plush toys sitting on our bed. When I tell you this suite was gorgeous, it truly does no justice. It's larger than my own apartment, features a gorgeous balcony, and the bathroom was delightful. I took a bath every single night and rightfully so! One of the best perks about the one bedroom suite is that not only is there a microwave in the room (when do you ever get one in a luxury hotel?!) but there's also a mini fridge. Yes, an actual functional mini fridge with some refreshments (that you'll have to pay for, of course) that don't take up all the space so you can actually use it! Having this in the room made all the difference and it was lovely! * THE FOOD * As Diamond members, we received a $50 daily food and beverage credit. You could use it for room service as well as 2 other locations in the hotel, but I didn't like that if you opted for pickup, you'd still be charged a service fee that's only slightly less than what you'd pay for room service. Kind of defeats the point and the food was just okay. But, it's pretty standard from other Waldorf locations I've been to and I'm sure the dining experience in their restaurants were better. * HOUSE CAR * If you're new to Waldorf properties, then you'll be delighted to know that this location does indeed have a house car for you. Like most properties, they're on a first-come, first-serve basis but they utilize an Audi rather than a Rolls Royce. Not sure if that matters to you, as it's still a nice car. The house car can take you about a mile or so radius from the hotel which can save you quite a bit of money with how expensive rideshare is in the city. * OVERALL * This is a gorgeous property and though the nearest metro stop is a bit of a walk from the actual property, it is located in a wonderful part of the city and conveniently across from Walgreen's if you want to get some last minute refreshments there. I look forward to my next visit here and highly recommend it if you're in the city. (1/50--2025) read more

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This is an amazing hotel with Waldorf Astoria quality. Everything about this hotel was perfect - amenities, comfort, location, room, fitness center, pool, bar. Enjoyed our stay and recommend them highly. 5 stars easily and thank you to the staff for everything! read more

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Updating my review based on this "pet friendly" hotel that only allows dogs. Dogs that chew and bark and don't use litter boxes instead of allowing cats that sleep and don't bark and don't chew and who know how to use a little box. Have stayed here before and had a beautiful stay, but since I can't bring my pets I'll find another luxury property who allows all animals. read more

Earlier this month we traveled back to Chicago for Business and to celebrate our anniversary. During this trip, we decided to stay at the Waldorf. Before our trip, I paid the concierge for a romantic set up. Everything came out nice. Thank you Waldorf.......... Now let's get into the pros and cons of this hotel. Pro's: 1. my concierge Cheryl, set up amazing restaurants for me and she had I believe Lola set up the roses and candles. 2. Deondre at the front desk, fixed every problem we had to the best of his ability. 3. The restaurants and speakeasy was an extra bonus in staying here. 4. The house car was nice to use for our dinner reservations. Cons: the hotel seemed a little older but I believe that's just how the hotels are in Chicago and warning our room smelled like dog. They tried to change our room but the other one smelled the same. If you have pets you might not notice but if you are not big on pets you can definitely smell it. We tried to get rid of the smell but we were stuck with the smell for the rest of our trip. It's the only reason I didn't give them 5 stars. read more

Waldorf Astoria Chicago - Cute sitting area - Hotels Near Me - Chicago, Illinois

Ten, give it a ten! Thank you to my Hilton card Amazing value They recently bumped the annual fee on my Hilton card from 99 to 150 or something like that. Still my go to card. The points on the card do not compute quite the same as some others, but with the bonus points on restaurants, gas stations, nights at Hiltons and some other categories you still come out ahead. Meet the minimum card spend for the year and get a free night for almost anywhere in the Hilton portfolio. Thus, my stay here. Concierge reached out a week or so before the stay. Asked if any special requests. Told him high floor and early check in time. Both requests were fulfilled. Arrived early on Friday, allowed to check in and got a floor just a couple away from the top. Reality land the night before and after at other Hiltons. Still great at those, though. Fantastic to stay one night at the cynosure of all things civilized in Chicago! read more

Waldorf Astoria Chicago - Hotels Near Me - Chicago, Illinois

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Beautiful room and hotel with fabulous service. Delicious drinks and desserts in the restaurant. Can't wait to come back.

The Waldorf Astoria Chicago is where luxury marries unparalleled service. From the moment you step foot in this opulent marble white lobby accented in emerald green, you're greeted with smiles and helpful staff. The attention to detail in every aspect of the hotel's design is lavish and over the top. The service at the Waldorf Astoria is extraordinary. The staff goes above and beyond to ensure that every guest's needs are exceeded. Whether it's arranging transportation or providing recommendations for the best dining options in the area, the staff's dedication to hospitality is unmatched. My junior suite was beautiful. It had a fireplace which was a standout and rare feature. Every corner of the Waldorf Astoria exudes elegance and charm! I absolutely loved my stay. read more

Waldorf Astoria Chicago - Hotels Near Me - Chicago, Illinois

Place is great Rooms are clean and well appointed Bed is comfy Bathrooms are opulent Staff is amazing and attentive Place is top notch read more

This hotel is absolutely beautiful.. It's boutique, charming luxury, an upscale to the core! From the moment you pull in, you know you've arrived read more

Beautiful hotel with amazing services. We had a huge room with a fireplace. It was so comfortable. Worst part here: the pool was ice cold. We so wanted to swim but had to get out. The best part of that was the shower rooms. Lots of showers, bathrooms, lockers, seating, and even a jacuzzi in each locker room. That's where I warmed up after a cold dip in the pool. They also had shampoo, soap, and women's necessities in the bathroom. Small touches bring big appreciation. Yes, it's expensive. But you pay what you get for, and there's a lot here. Enjoy your stay! read more

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Amazing experience. Great views from the top. Service was impeccable. Attentive staff. Will def come back next year for next oncology conference. read more

Waldorf Astoria Chicago - View from the room 12th floor - Hotels Near Me - Chicago, Illinois

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There isn't a better hotel in Chicago. The Ritz Carlton's lobby is stunning, but the room design is a slight letdown. The Four Seasons while beautiful and comfortable, still feel a little too utilitarian. It lacks warmth and life. But, the Waldorf is modern, beautiful, and still very homey. Pulling into the grand entrance, the Waldorf stands out with its Parisian charm. With the big fountain and large courtyard, it doesn't feel like you're in Chicago. You've been transported elsewhere. The rooms are quite expansive. The showers and tubs are enormous. With very plush robes and very comfortable beds and pillows, they aren't cutting corners. You really are getting what you pay for. read more

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Stayed here few times when we visited Chicago. The room is great and the JR suite was spacious. One of the best bed we had. The house car made our life easy. Our go to place to stay over LH in Chicago. Also the bar at 2nd floor is always great. read more

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We had a beautiful stay at The Waldorf Astoria for our first visit to Chicago. It's located in the heart of the high end shopping district of Magnificent Mile. The staff could not be more helpful and kind. Our room was absolutely outstanding. It was actually a suite with a fireplace and large balcony overlooking the Chicago skyline and peeking out at Michigan Lake. Just gorgeous!! It was super spacious with a work area and a seating area. We loved everything about our stay. read more

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My daughter gave me a lovely spa treat at the Waldorf Astoria, Chicago today for Mother's Day. We were nicely treated upon arrival n during our spa getaway! The amenities at the WAC spa were top notch and exquisite from the plush robes to the sitting room, jacuzzi n rainfall showers. Can't forget the beautifully infused water to stay hydrated! The whole staff was amazing and professional! Thank you for making my first experience at your spa so magical n memorable! read more

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A great private stay in a phenomenal location! I came to stay at the Waldorf Astoria in Chicago's Gold Coast district during a visit of my daughter who is in college in Chicago. It's conveniently located right off of Michigan Avenue and has plenty of great restaurants and shopping establishments near it. Not only was the state overall comfortable, the king room came with a fireplace And sizable bathroom. The staff was as friendly and helpful as you would expect from a WA hotel and the restaurants on site both the Brass Tack for food and Bernards were phenomenal for cocktails and drinks. I will come back and stay in Chicago. read more

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The rooms are breathtaking!!! Comfortable and elegant. Ordered room service and the desserts were not only beautiful but delicious. The hotel lobby has a signature scent that is also available to purchase. My whole experience was special- especially since it was around Christmas time in Chicago read more

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Very clean, loved the citrus scent throughout the hotel, I truly enjoyed the service and that the staff took the time to learn our names and make it much more personable for us. I would recommend this hotel to anyone who asked for a recommendation, I also loved the location, and how easily accessible it was to everything. We were diamond members which gave us access to the spa and truly appreciated the staff in giving us the attention and access to the amenities. Thank you all for your warm welcome read more

Waldorf Astoria Chicago - Hotels Near Me - Chicago, Illinois

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This is our second stay with WAC and it was amazing again to say the least. The room was immaculate. Fresh linens, the best bed, bathroom has a large shower area or you can take a bath in a huge tub. The service was next to none. Attention to detail, promptness, staff were warm and genuine. As we were checking out they passed out teddy bears to all of my girls and 2 nieces. Can't recommend this place enough! Wish we had enough time to utilize the spa area... maybe next time! read more

Waldorf Astoria Chicago - Pool - Hotels Near Me - Chicago, Illinois

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Was pre-assigned to a junior suite based on an email request to the concierge for my Amex FHR upgrade. I was even given a room number for the upgrade in the app. When I get to the hotel, they change my room back to lowest category room. I even asked if it was a junior suite when I checked in and was told yes. Took my bags to the room and it was a regular, lowest category room. Went to the front desk to fix it and the manager refused and didn't try to rectify the situation in any way. He actually was just dishonest rather than admitting that I was upgraded and then downgraded. So I decided to cancel my reservation and move to the Four Seasons (which I highly recommend over the Waldorf Astoria). Manager didn't even try to stop me. Horrific hospitality and customer service for a "five star" hotel. I have stayed here many times and spent many thousands of dollars here. Have lost a customer that you didn't have to! I will never stay here again and suggest you don't either. So offended! read more

Waldorf Astoria Chicago - My confirmation for a junior suite! - Hotels Near Me - Chicago, Illinois

Long overdue review! We stayed at the Waldorf this past winter and absolutely loved our stay. From the moment you pulled in to unload your suitcases, to the staff at the front desk, you know you're in for a treat. Even the hotel lobby smelled divine. Once we got to our room and there were dog beds, toys and a water bowl for our pup. The dog beds were so big we could lay in them and be extra comfy! The bathrooms were large and spacious and the mirror doubled as a tv! So you could enjoy your bath with a show. During our stay we were also able to enjoy the spa, we got a couples massage and we came down early to be able to enjoy the pools and the spa area. The massage was incredible, they asked what we did for a living to get a better gage on where to focus on, and allowed for us to choose which scents we'd like to use when it came to lotions. Overall, our weekend stay was a well needed staycation but felt like royalty. read more

We got married at the Waldorf last year & for our wedding anniversary this year we had the pleasure of staying at the newly renovated PRESIDENTIAL SUITE. This elegant hotel located in the heart of Chicago's Gold Coast area features exclusive spa, stylish cocktail bar and American cuisine restaurant. The Presidential Suite located on the 26th floor offers over 2400 square feet of beautifully decorated space. The suite includes two bedrooms, half bath, two full baths, soaking tub, walk in closet, fully equipped kitchen, chef's pantry, fitness room and two outdoor terraces. The hotel staff is second to none and will make sure you are welcomed and taken care of. Hotel restaurant offers great selection of American cuisine, full bar and amazing selection of wine. The restaurant will be changing its name in fall of 2022. Thanks to the amazing staff we had the opportunity to taste few items from the new menu and both items were simply delicious. The speakeasy style lounge is a must stop place for a late-night signature cocktail as each drink is presented in a very unique way. Two-man band was playing jazz during our visit to the lounge making the space feel so much cozier. Overall, perfect stay. Will be back to celebrate our anniversaries at Waldorf Astoria! read more

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I decided to treat myself by staying at this 5-star hotel for an evening. From the reserving of the room through Hilton's app to checking out, this stay was incredible. I was notified I was upgraded to a Junior Suite due to my Diamond status couple of days prior to my arrival. The day before my arrival, I was able to select my suite and check-in via the app. When I had arrived and checked in with the Guest Service Agent, who was very friendly while being professional. He had informed me the suite was not available, which okay. I just went out for lunch. Within 30 minutes or so, I had received a text stating the suite was available. Once I returned back the hotel, I was given the keys and was informed about the Food & Beverage Credit information. My luggage was already taken to the suite. The entry area consisted a wet bar with a small refrigerator. The sitting area is casual with plenty of seating and a fireplace, which actually worked! On the other side of the fireplace, is the bedroom area. The bed was very comfortable. Plenty of storage/closet space which leads to the enormous bathroom. The bathroom has a deep soaking tub, separate shower area, water closet and plenty of lighting. Later in the evening, I had ordered a Chicken Caesar Salad via Room Service. The salad was delivered before I was promised. The salad was very good but on the pricier side. The next morning, I stopped to the restaurant for breakfast. The server was very friendly. I decided to try the French Toast with a side of Bacon. Within a few minutes, the meal was delivered, The French Toast was large and tasty. Overall, a wonderful stay and would highly recommend this hotel, read more

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We had an incredible stay at the Waldorf Astoria Chicago, and I can't say enough good things about the staff, especially Joanna, who went above and beyond to make our experience exceptional. It's rare to find staff who go the extra mile the way she did, and it did not go unnoticed. The entire property is stunning, but it's the people, like Joanna that make it truly special. I will also mention how nice the house cars were and that this was such a nice perk! 10/10 location. read more