Work was done on the transfer case of my truck before I bought it. It kept triggering error codes stating "service four wheel drive". Kimmer tried to clear the codes before I bought the truck and agreed with the seller to transfer the warranty work over to the new owner because the service was done to the truck specifically to sell the car.
When the error code got thrown again I called kimmer transmission to schedule an appointment to have them check it out since I was driving down from boulder 50 miles away.
I arrived 15 minutes early and was the first customer in the door that day. Kimmer asked for my keys then asked if I had a ride since they may not even get to it that day.
This was a surprise, since when I scheduled the appointment, I specifically stated that I was supposed to be leaving for Wisconsin that day and wanted to try and take care of this issue before doing so. I said I did not have a ride but had no problem waiting.
Kimmer tried suggesting a nearby restaurant but I told them I already had breakfast. They tried to get me to go the shop next door because "it was more comfortable" but I said I was fine working on my phone in their waiting area.
After seeing they weren't going to get rid of me they reluctantly ran a scan tool on the truck, which takes about 2 minutes, also which I had already had done in boulder to try to save myself the trip. Kimmer came back and told me that the car cannot communicate with the part THAT THEY INSTALLED!!!
WHICH IS EXACTLY THE REASON I DROVE ALL THE WAY DOWN TO HAVE THEM FIGURE OUT WHY!
It was clear that kimmer was not going to make any effort whatsoever to resolve the issue. Never even put it on a lift to look. It is apparent that they have little to no follow up service on jobs that they clearly did not do correctly in the first place.
I would not recommend kimmer transmission and gear to anyone looking for any transmission/drive train work. The only thing nice about the shop was the shop dog. read more