Terri Saari, and her family, manage one of these branches. We rented a home for 18 months and it started out well enough. Then the problems began...I had talked to one of the office staff (her daughter) and asked if they could reach out to the home owner to find out if I could get a cat, as we only had a dog on file. They let me know I could, I told them I was getting the cat from a breeder and would pick him up on April 27, 2014. They had said they would add the additional pet rent ($30) to our account beginning in May 2014. A couple months later, they send me an email asking about a cat in the photos after they do a "property walk thru". I am so confused as to where the disconnect is and express this in my email. The girl picks up the phone, calls my husband and yells at him about how I am being unfair. She spoke to him like an ex girlfriend would, very unprofessional. I demanded to speak to Terri, the leader of the incompetent clan, who finally called me after multiple conversations with the staff. I had to remind her to speak to me professionally, as she continually raised her voice (to the point of YELLING) after I argued that she cannot back charge me the pet rent. I did not and do not work in their office and I especially was not responsible for adding that to my lease. They claimed I "dropped the ball" and should have told them to increase my rent when I got the cat, which I had...in APRIL!!
They took our entire deposit at move out, after they "LOST" our inventory and condition form, saying that WE put the holes in the garage and 2 bedroom doors. When we moved in, we replaced 2 bedroom doors ($100 of our own money) that had holes kicked into them, and we didn't even use the garage!!! How is that worth $1500?!?
Fast forward to a year and few months later, Bill Saari, Terri's husband, calls me thinking I'm a realtor that works with him!! I informed him I was not, I was a resident that he SCREWED at the time of move out! He apologized sarcastically and we hung up the phone. No tenant should be treated the way we were. They are a bunch of despicable humans and should truly not be working in their industry. read more