Great place to get bag fixed. Wonderful customer service and good prices. Would definitely recommend.

I have taken items here for years as a loyal customer and even recommended it to others. However, no longer will I recommend this business to anyone. Short version - owner is rude, disrespectful, disorganized, unprofessional, and threatens to keep you clothing if she can't locate it due to her mistake. Do not go here. Longer version. Kim made a mistake on altering the straps on my dress and they continued to keep falling down. I brought it back to have it corrected and the owner was rude and condescending to me. She questioned if I got it done there and finally backed down when I offered to bring up my credit card statement. I put name my first name and my two last names on the ticket and phone number so I could get it in a few days. When I came back to pick up the dress, the owner was blatantly rude and disrespectful to me in front of several other ppl. She asked me my last name after waiting several minutes. I provided both names. She couldn't locate my dress. Began raising her voice and yelling at me about it. She then went on to tell me to leave and she is not going to give me my dress and claimed she didn't have it. When I produced the ticket and tell her I'm not leaving without my dress and told her she has no right to speak to a customer that way, again she refused to apologize. She instead became more angry bc she placed the dress under my first name, although that's not what she asked nor is that her system. She double downed when again I calmly said she was disrespectful and made mistake and should not treat a repeat customer this way especially in front of others as they are witnesses to the way she treats ppl and customers. read more

This is one of those places that will remain in business simply because there are very few alternatives in the area. If you ask around to area Dry Cleaners, they will refer you here. I met Miss Kim when I brought in a pair of blue jeans that needed the belt loop replaced. She told me she could do the work, it would take 'maybe 2 days' and that I would need to pay $6 bucks upfront. She wrote out a note, with my name and some instructions but didn't give me a receipt. After 2 days, I went back around 1130a in the morning and there were 5 people waiting. One guy was speaking Vietnamese to a lady who worked there, she went to the back and go a jacket and gave it to him, he walked out and she disappeared. I waited about 10 minutes, then I left. I came back the next day, I didn't see Ms Kim but the lady that I saw my previous visit was there. I waited about 5 minutes and then she came out. There was another Asian man behind me. They start speaking Viet and then he hands her a bag with food they had ordered. Then she disappears again and in about 5 minutes she comes back out. It was like she was surprised, I was still there. She said 'what do you want'. I fold her my name which she didn't understand. Then I spelled it for her. A few minutes later she comes out with my jeans and hands them to me. Not a very well run business but when you don't have any competition this is what you can expect. read more

Kim Alterations - Sewing & Alterations Near Me - Fort Mill, South Carolina

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Are used to use Kim's for absolutely everything when I lived in Fort Mill. They were really great and did an amazing job at a very good price. Unfortunately, a more recent encounter left a lot to be desired. My sister and I took our formal evening gowns to be altered for an upcoming wedding. My sister went first, and she was slightly hesitant in deciding how high to hem the dress, and how snug she wanted the bodice to fit. The lady helping us was immediately and obviously irritated and impatient, and just left my sister standing there while she attended to her next client. Granted, the place was very busy much busier than I'd ever seen it before. Still, I don't think it's unreasonable to expect to be treated kindly, and with a modicum of patience and even mentioned that this was my sister's first time wearing any kind of dress like this, and so that's why she was a little unsure about a couple of decisions, but that did not seem to soften the lady who was helping us. In the end, they did a nice job on the dress though. Then it was my turn. I have worn formal gowns many times before this was not new territory for me. I knew exactly what I needed as far as having the skirt up a little bit. The same lady helped me and she seemed irritated because the skirt of my account was pleated chiffon. I didn't understand the irritation, because this is not uncommon, and I expected it to cost more because of the pleats. But I didn't need the attitude. I needed some guidance from the lady helping us regarding my bodice, because the sleeves of my dress tended to slip off my shoulders, and I did not know how to solve the problem, not being a seamstress myself. So I asked her about it, and she said there's nothing that can be done. Nothing. I suggested at the very least, perhaps stitching in some bras stays. (which our little loops that you snap your bra straps into so they stay with the dress.). She waved her hand dismissively and said that won't work. Again, she appeared, irritated and walked away and helped another client while I just stood there. For what it's worth, I observed her giving everybody the same kind of shitty attitude, so at least it wasn't just my sister and me. I gave the dress to her to at least get the hem done. But I was quite unsettled by the experience, and not confident about, leaving my dress with her. Two days later, I had a change of heart and went to retrieve my dress. She ended up charging me for the labor of pinning up my hem. I was just done with it, so I paid the fee and left. I ended up taking my dress to Ruby's Alterations (Hwy 49 and Carowinds) who were very friendly and very accommodating, and not at all, impatient with my many questions, and inquiries about how to keep my shoulder straps on my shoulders. I'm glad I took my dress to Rubys. I'm giving the shop three stars because I know they do excellent work. But I would've given them just one for the customer service and shitty attitude. read more

The service provided was excellent. The quality was great and It may be on the high but what isn't?

I am so impressed with the overall service I got from this business. I needed a suit altered and quickly and they came through. It seems more and more rare these days, but this business did everything they said they would and did it to a high standard. The alterations I request to both pants and jacket were not easy(fast) adjustments and it was after 4pm when I dropped the suit off. Someone had to work well past "work hours" to have it ready by 5pm the next day. Thank you for being a great business in the Ft. Mill area!! read more

I needed a dress shortened. The work was acceptable, but I won't be a return customer due to their rude customer service. The woman at the counter was disrespectful and unpleasant. Surely there are other businesses that will appreciate my patronage. read more

I'm very satisfied with my experience from start to finish! I had a sport coat and suit pants tailored exactly as I requested. Quality of work, price, turn-around time, and customer service were all outstanding. Will definitely be returning for future alterations. Highly recommend! read more

Went to several places and this place was by far the best priced within 30 miles. Good service and fast

Quality work done at reasonable prices. When they give you a completion date, the work is always ready. Employees are friendly and courteous. What more can you ask for? read more

I took in a couple pairs of brand new yoga pants to get altered a couple weeks ago. I had tried them on prior and there was no issues with the pants other than the fact that they were too long. When I picked them up, one of the pairs of pants had a slit across the thigh, a perfectly straight cut almost as if the fabric had been folded under while being cut by accident. I called afterwards and was very nice and explained the problem. I did not ask for a refund, or for them to purchase me a new pair of pants. Instead I told them I was ordering a brand new pair (that I was paying for) and asked if they could fix them for free. They told me they would see what they could do. I just brought in the old pants and the new pants and the lady working was very argumentative and defensive. She claimed they did not make the cut in the pants even though they most definitely did, and I was not even mad about it, and I was happy to order a new pair and not even ask for a refund. I ask that she fix the new pair for free and she told me no and got very defensive and rude. Anyways, don't recommend this place at all! Horrible customer service! read more

I have had many items tailored at Kim's and the results are always excellent. Looking at my clothes you would never know they were tailored. That's exactly what I would expect. The prices are also very reasonable. read more

Went in with linen Wedding suit and with a little input and suggestions my end product looked and fit great. She is a pro for sure.

I have gone to Kim's for every single piece I have needed altered. Multiple jeans or shorts, special occasion gowns and everything in-between. She's very nice and professional and super fast. read more

I found them on Yelp and I'm glad I did. Had to get some pants altered and they really did a good job. Very nice people. Highly recommended!

She did a great job shorty my two pants I pay only less than $20 for service Less than two hours read more

This place is awesome! Been needing a place like this since we moved. And decided to try it. I needed several items to be addressed. Two hems and an alternation of pants. I know, hems are easy. If I had a sewing machine, it would be done but I do not, so here I am. The alteration was a fix from a previous shop. I told them the issues, tried on the pants, a pin here and there, and VIOLA I had a fabuluos pair of professional slacks to wear. They were able to fix the previous issue and new ones never addressed. They have reasonable prices, just need to pay up front. Professional people, great service, and excellent work. read more

I had a pillow cover made at Kims. Gave specific instructions of how I wanted it. Was highly disappointed. I had a new pillow insert and expensive screen print fabric. Went in gave ticket. Girl could not find what I had come to pick up said what did you have, I said a pillow. Oh! she said it is in that basket. It was not as we discussed when I left the fabric and insert. I asked for the pillow cover to be made as an envelope style and I also asked for their expertise on envelope style or zipper. I chose the envelope style. The pillow cover was sewn shut and pillow insert inside. I can not wash the cover or remove the pillow insert. I had an altercation with them and went off on them. She said leave it and they would fix it or wait and they would fix it. I do not have a car and 75 years old, so I have to get transportation to every thing I have to do. I ended up with the pillow and my $15.00 back. She asked me what was wrong with me? Then I was told to leave and never come back. LIKE I WOULD! read more

Good quality work, cheap prices, fast turn around time. These folks are my one and only tailor shop.

I've been going here for years and have never had a problem or been disappointed. She has altered pants and jackets that were lined with no problem. She even fixed a shoe strap that a shoemaker said couldn't be fixed! read more

I rarely use alterations but every now and then you just need it. My daughters prom dress was a perfect fit and only needed 2 seems restitched on the back one about an inch long and the second about two inches long. I asked how long until I get it back and I was told 4 weeks from the date I was dropping it off of which I was kind of taken back so I asked how much and was told $20. I'm not a seemstress which is why I came into Kim's. I asked why so much and the owner looked at me and ripped the ticket from the counter, threw it in garbage and asked me to leave. I couldn't believe what was happening, so basically if you walk into their establishment you have got to pay what they say and accept the long waiting time of when your piece of clothing will be completed. It is quite obvious to me that you have way too much business and you don't need mine. I happinly left and went down the street to Lapels they charged me $10 and I got my dress back in two days, plus I received a 25% discount for being a new customer. Kim's use to be the only alterations place in Fort Mill. well not anymore I will will NEVER go back. Best of luck to you... read more

I've taken serval shirts here to have the sleeves shortened. I have also had some pants taken up. I think they have always done a great job on my stuff and they are reasonably priced. They are typically really busy every time I go in, but they always have my stuff ready within just a couple days. read more

I have been going to kim's alterations for years but in the last few years have had several items that were completely botched. What's worse is when I bring the item in for adjustment there is a ton of attitude and questioning with regards to whether or not they were the ones who made the initial alteration. I have had problems more than once here. I have an item now that I have had to bring in twice and frankly, I'm dreading dealing with Kim again. It has cost me so much to continue bringing it in for more "fixes" and the whole process of dealing with her attitude leaves me exasperated! Seeking alternatives now. read more

Kim and her team do an amazing job at alterations. I trust her with everything from brooks brothers suits to cheap o chinos. In fact, she is so good that I have gotten into the habit of buying clothes a little large and having them brought to my exact size. read more

Kim's does good alteration work. The lady who waits on you can be a little aggressive at times. If you bring an item in for a price on alterations and decide not to get the work done for whatever reason, beware...... the quoted price may change if you bring it back to get alteration done. read more

Super pleased with the alterations on two of my dresses. Both were too big under the arms and now they fit perfectly. I paid $26 total for both alterations. I'll definitely go back the next time I have something I need altered. read more

I wanted Kim's to shorten a bow on a new dress when I picked it up the stitching was crooked. Anyone who sees knows how to create a straight sticking line using tape or other control This was unacceptable they said they would fix it I returned in 2 hrs I picked it up still wasn't near the original quality, If you have something special don't use this place read more