When I originally called, after speaking to two other offices, I managed to get Krystal on the…read morephone. What a breath of fresh air! After my hearing of incorrect info from other places, she took the time to insure I was correctly directed and made an appointment for next week. Not only do they fulfill their obligation to service their patients, but they train their staff to make each patient feels as an individual, not a number. What a great feeling! Thank you, Krystal. I'm looking forward to seeing what other great experiences I'll have there.

Twice now my appointments have been wrong. First time I pulled my kid out of school for his…read moreappointment and it turns out the told me the wrong date when scheduling. Second time I requested a specific doctor for my appointment, only to be told he only works certain days and was off. Terrible service

Do not come here. The front desk is extremely unprofessional. I received a call stating that my…read moreglasses were ready, so I tried calling back to schedule a pickup time. I called four times at different hours and left a voicemail, but no one answered or returned my call. When I finally showed up to pick up my glasses, the front desk staff was very rude and told me they were closed, even though the business hours posted online stated otherwise. This was my first experience here, and it will definitely be my last.

Great staff and Dr. They were able to order frames for me. I was able to get fitted for contacts as…read morewell.

I really liked this office. Both the doctor & the staff are helpful and kind. I enjoyed working…read morewith them in person and over the phone. I had just moved to town in 2019 & they squeezed me in on New Year's Eve, right before my insurance ran out. :) Some reviews on Yelp have complained about the office being cluttered- these must be out of date, for while it isn't a large facility, I found the reception area clean & lovely. There's nice plants & plenty of natural light from the front windows. Thanks for a great visit!

The doctor and staff were nice enough but all the equipment seemed very old and there was a big…read moremess. A desk with piles and piles of paperwork, the carpet was really dirty, and nothing was wiped down (at least that I saw) between patients. I don't think I will go back.

Alrighty, I waited a while before writing this review. My appointment was back in May…read more I have to be honest I've never had an vision appointment inside a Walmart before. I happened to come here out of convince. Dr. Pham was really nice. However, she wasn't very mindful of timing. I've let her know I had a hard stop at 12, because I needed to leave to get to work on time. I've let her know my hard stop was at 12. She wanted to do a bunch of tests on me, which took a lot longer than what I scheduled for. At 12:05pm, we finished our first round of tests, and she wanted to do more. I said no, I had a hard stop. It was already 12:05pm. She seemed kind of pushy about me taking the second around of tests, not matter at what costs. The more you tests, the more you bill I guess. So I called into Walmart to stock up on contacts, and apparently they don't take orders over the phone. Also they don't provide one an extra pair of contacts to hold you over, till you receive them. I had to call over to Dr. Pham's office to see if they can get a spare. It's $25 for the spare. AND they don't even have my exact prescription. She' definitely nickel & dime her clients. I'm definitely over it to be honest, and will be switching providers ASAP. I'm just disappointed that the customer service isn't great to be honest.

excellent service kindness and professionalism no, I was very happy with the service providedread more

Dr Nakijima is so careful and attentive; she asks questions and really seeks the best prescription…read morepossible. She really seems to live what she does.

I am so sick and effing tired of unethical pieces of crap that fraud the business reviews on…read moreGoogle. This shitty clinic reviews show 5 stars on google! I saw the DEI hire Dr. Shi for a nevus in my right eye. They took photos but when Dr. Shi looked at the photos my nevus was not entirely visible. Dr. Shi stated my nevus looked "fine". I asked her in her years of medical schooling did they teach that the ENTIRE nevus should be visible so that you can properly look at the margins and shape. I asked her that and she stuttered and said we can take new photos. Pathetic, so sick and tired of horrible service in the USA.

I have been a patient here for many years and I love the doctors but the front office staff is very…read morerude particular the older lady in the front. I needed to reschedule my appointment since I thought I was exposed to COVID 19 and wanted to get tested first before my appointment. I called to inform them and before I could explain why I was rescheduling she informed me that there is a $50 charge and I had to pay before I could reschedule the appointment. She did not want to hear any reason she just wanted her money. I have been going here for the last 10 years plus and I will not be going back.

I've been coming here for years and have been happy with Delapena's professionalism…read more https://youtu.be/qKGTaplzmV4

Dr. Bockenstedt has been my regular eye doctor for the last 15 years and Dr. Flicker for even…read morelonger. When I heard that Dr. Bockenstedt would longer be in the Salinas Office. I started having my appointments in Marina. It is hard to give up a doctor patient relationship when they know your eye history. The staff assistant that helped fit the preliminary exam was courteous and respectful. She answered basic questions and looked up information as needed. The staff assistant that helped me with my new eye glass order was through and made some great suggestions.

The doctor my family saw was very nice. She was extremely patient with my son who has autism and…read morealso my 4 year old grandson. The lady who works at the desk helped us all pick out glasses and I think she has a pretty good idea of what frames fit each face.

I am a patient of Dr Richardson, and have nothing but superlatives to say about the experience. I…read morehad a serious case of cataracts at a relatively young age. I flunked my eye exam at the dmv which made it important to fix the problem quickly. After carefully explaining the process and choices, I was more than amazed with the results. "Let there be sight"! would be the obvious. Within minutes of surgery, I was able to see clearly, and with brilliant lights everywhere. Once the cataracts were removed, I was further grateful to find out that I had 20 20 vision in both eyes, and did not need reading glasses. I was told this is not always the case, but I would have been satisficed with anything close to normal. The process is somewhat complex but the results are perfect eye sight with minimal risks. The nurses were easy to work with and I now have amazing sight. Many thanks to Anthem/BC, Vantage Eye Center, Dr Zachery Richardson, Dr. Bakahti, and all the nurses at Cass Street, Ryan Ranch, and Salinas Surgery Center. Five Stars and a SNAP!!!!

When I called to book an appointment, I specifically stated that I have keratoconus, wear scleral…read morelenses, and was over due for contact lenses prescription update. I asked see someone who specializes in Keratoconus and Scleral lenses. I was told that would be possible. I arrive for my appointment and first thing is they make it abundantly clear (with tacky printed paper signs) that they DO NOT see patients without a co-pay. Receptionist was rude, but hey low wages and $6 gas, I get it. But at least get some professional signs. I forgot my wallet and was informed they don't see patients without a co-pay. Period. They don't take any form of digital payments. I was able to use my digital credit card's virtual card number for the $50 copay. I sat down and waited and waited min for my appointment. They had no problem giving plenty of attention to the vendors who came in after me. Two vendors were led back to see their physicians without haste and both appeared to come in unannounced. I finally get called back, with no apology for any delays. I've been treated better in a line at a night club. After initial question were gathered, I was informed that I was only scheduled for a basic eye exam and NOT anything related to getting my prescription updated (even though I specifically stated that when I called), I would have to come back and spend ANOTHER $50 to see a different doctor who does not specialize in Keratoconus, but handles prescriptions. Both of my previous experiences at optometrist both doctors who specialized in my eye disease were able to examine my eyes AND fit my scleral lens prescription. Here it seems they want to milk you for all they can, so book you for 2 separate appointments. They did cancel my appointment, but I wasted my time taking off work and going here to sit around in a waiting room with 1 bar of cell service. Avoid. The customer service is awful. They do a great job at making you feel like a number. But that's what you get in America where our healthcare is a luxury to be rationed. If you are going to rob people for co-pays at least get some decent wifi so we can browse the internet while we wait patiently for our rationed health care. Trust the one star reviews, Waste of time and overly expensive with bad attitudes. Go else where.